3.0 - 8.0 years

5 - 14 Lacs

Bengaluru

Work from Office

Job Description: Key Responsibilities: Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution. Collaborate with development and infrastructure teams to escalate and resolve complex technical issues. Monitor system health, performance, and implement preventive maintenance to reduce downtime. Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs. Document issues, resolutions, and maintain knowledge base articles for end-users and support teams. Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM. Participate in software upgrades, patch deployments, and testing to ensure system stability. Stay updated on new features, industry trends, and best practices related to PLM systems. Required Skills & Qualifications: Strong knowledge of PLM concepts, workflows, and business processes. Bachelors degree in Engineering, Computer Science, or related field. Proficiency in troubleshooting application and database issues related to PLM software. Excellent communication and interpersonal skills for collaborating with technical teams and end-users. Ability to work under pressure and manage multiple support requests effectively. Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system. Strong analytical and problem-solving skills. Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues. Ability to work independently and as part of a team in a fast-paced environment.

Posted 2 weeks ago

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PLM Support Engineers-Immediate Joiner Tekskills

3.0 - 8.0 years

4 - 9 Lacs

Bengaluru

Hybrid

Job Summary: We are seeking a skilled Teamcenter Support Engineer with 3 to 6 years of experience to join our team. The ideal candidate will provide technical support and administration for Teamcenter PLM (Product Lifecycle Management) solutions, ensuring seamless operation and enhancement of PLM systems. Key Responsibilities: Provide L1/L2 support for Teamcenter users, resolving technical issues promptly and effectively. Monitor, maintain, and optimize the performance of Teamcenter environments. Analyze, troubleshoot, and resolve software defects and integration problems. Coordinate with IT and application teams to implement upgrades, patches, and new releases. Assist in configuring and customizing Teamcenter modules based on business needs. Document technical solutions, workarounds, and user guides for internal knowledge base. Collaborate with development teams on defect fixes, enhancements, and system improvements. Ensure adherence to agreed SLAs by prioritizing incidents and service requests according to severity and impact. Support integration of Teamcenter with CAD tools, ERP, and other enterprise systems. Participate in root cause analysis for recurring issues and recommend process improvements. Provide training and technical guidance to end-users and junior support staff. Required Skills & Qualifications: Strong knowledge of Teamcenter architecture, modules, and administration. Bachelors degree in Engineering, Computer Science, or related field. Experience with Teamcenter integration using SOA, ITK, RAC, or SOA services. Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues. Familiarity with CAD integrations (NX, CATIA, SolidWorks, etc.) is a plus. Experience with UNIX/Linux and Windows operating systems. Understanding of PLM workflows, data models, and security configurations. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team in a fast-paced environment

Posted 2 weeks ago

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