Hiring For Domestic Technical Voice Process - GGN Grad. Fresher -20K For UG/BE/ B.Tech With Min 6 months in BPO -20K And with 1 Year BPO Exp. Salary Upto 4.00 LPA(25K) 24/7 5 Day Cabs Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For International Voice Customer Service Process - 5.50 LPA - GGN Grad/UG's/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO- Hiring For Telecom Chat Process- Upto 4.50 LPA GGN Undergrads./Graduates/BE/B.Tech With 1 Year Of Experience in International BpO Mandate. Can Apply 5 Days Cabs 24/7 Pls Call- Dipankar@9650094552 Only Work From Office Available

Hiring For International Chat Process Grad Fresher 20K U/G/BE/B.Tech 6 Months exp in International BpO Must 20K & Grad/UG/BE/B.Tech with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Hiring for Medical Underwriter- Life Insurance Only Non M.B>B.S - BPT, BDS,BMS,MPT) Sal up to - 9 LPA(Negotiable) Min 2 Years of exp in related field Only underwriter) PAN INDIA Day Shift For more details Call/WhatsApp- 8178483737(Amrita) Required Candidate profile Candidate must have medical underwriting only in life insurance API Summarization will work( min 2 YRS) SWISSRE and other medical codes Considering Candidates from PAN India No Health insurance

Hiring For International Voice Banking Process - 7.50 LPA/ Negotiable - Noida Grad/ B.Tech - Min. 2 Yr. International Voice/Blended Exp must. NO Undergraduate 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For International Banking Chat Process - 7.50 LPA /Negotiable - Noida Grad/ B.Tech - Min.18 Months International Voice / Chat/ Chat & Voice Exp must. NO UG 24/7 5 Day Cabs Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For Domestic Technical Voice Process - GGN Grad. Fresher -20K For UG/BE/ B.Tech With Min 6 months in BPO -20K And with 1 Year BPO Exp. Salary Upto 4.00 LPA(25K) 24/7 5 Day Cabs Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For International Voice Customer Service Process - 5.50 LPA - GGN Grad/UG's/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO- Hiring For Telecom Chat Process- Upto 4.50 LPA GGN Undergrads./Graduates/BE/B.Tech With 1 Year Of Experience in International BpO Mandate. Can Apply 5 Days Cabs 24/7 Pls Call- Dipankar@9650094552 Only Work From Office Available

Hiring For International Chat Process Grad Fresher 20K U/G/BE/B.Tech 6 Months exp in International BpO Must 20K & Grad/UG/BE/B.Tech with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Hi, We are hiring for Leading ITES Company for HR Helpdesk SME Pls go through the JD and Apply. We shall call back the relevant profiles. Role & responsibilities: Overall 5 +Years of Experience in HR Helpdesk with Minimum 1 year of dealing with Leading Team. Should have managed an HR Helpdesk team of around 20-25 FTE. Should possess the ability to manage escalations, manage processes, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have an understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound call-handling skills Telephone and email etiquette To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 163

Hi , We are hiring for The Leading ITES Company for HR Helpdesk Associate Role. Job Description: Minimum 1- 3 years of Previous experience in contact center (helpdesk1). Excellent Communication Skills. Excellent listener and empathetic communicator (oral & written) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years Preferably have worked on Genesys and SuccessFactors Should have understanding of HR Employee data management & Payroll processes Skills: Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquettes To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 240

Hi , We are hiring for the Leading ITES Company for Global Mobility Specialist Role. Job Description: Minimum 3 years of experience within Mobility vertical for the US region and Global Mobility. Good working experience in Workday, Service Now, Altair, SharePoint, Microsoft office is a must. Should have handled Intra US relocations across all states and well versed with Global Mobility concepts. knowledge and experience of handling international relocations will be a good add. Strong analytical skills and application of critical thinking is a must. Proficient communication skill set and stakeholder management skills. Able to handle work as an individual contributor in this role and at the same time be a team player. Should have experience in quality checking transactional work and successful application of strong governance to maintain high quality standards. Skillset Required Processing end to end relocation Activities, Authorization forms. Manage the Intra US relocation cases that are assigned and process. Process Authorization forms in Altair tool. Process Internal & external relocation. Knowledge of Group moves, and intern hire relocations. Manage the international business cases that are required for international long term or short-term assignments. Knowledge of Workday navigations is a must. Experience in Extended business travel and Cross-border Compliance will be an add on Knowledge of various relocation policies within intra US and Puget sound. Preparing and publishing daily weekly and monthly reports & dashboards Experience of developing Standard operating procedures & other business documents per requirements Ability to manage tight deadlines and SLAs Able to gracefully navigate through high pressure and escalating situations. Formal Education & Certification Bachelor / Masters degree in any discipline Proficient computer knowledge required HRO background preferred To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Mumbai Search : Job Code # 239 b) For Position in Bangalore Search : Job Code # 176

Hi, We are hiring for Leading ITES Company Quality Analyst- B2B Collections Role . Job Description: 3 to 5 years of overall experience At least 1 years of experience in managing quality for B2B (Business to Business) Collections process. Track Key Quality Assurance Metrics: Monitor key performance indicators (KPIs) related to call quality, adherence to policies, and customer satisfaction. Provide Regular Analytics Reports: Prepare and provide regular reports to the management, highlighting quality metrics and suggesting process improvements. Develop Product Knowledge: Continuously improve your knowledge of products and call center performance requirements. Maintain and Develop Standards: Ensure compliance with internal support and call center quality assurance standards. Review Support Interactions: Evaluate a subset of support agents conversations (calls, emails, chat, etc.) based on established quality standards. Constructive Feedback: Accompany evaluations with meaningful and constructive feedback to help agents improve their performance. Resource Specification • 100% WFO (work from office) • Willing to work in night and rotational shifts. • Prior experience in managing quality for B2B Collections process in International BPO • Proficiency in MS Office tools • Good Communication & Presentation Skills • Good understanding of six sigma tools in quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Key Skills a) Any Graduate b) Min 3 Years of Overall Experience c) Min 1 Year Experience in Quality in B2B Collections To Apply for Quality Analyst - B2B Collections Role in Gurgaon . Copy and Paste the below link https://outpace.in/job/quality-analyst-b2b-collection/

Hi, We are hiring for the ITES Company for Delivery Manager Role. Job Description Prior experience of working in an ops leader role of a business to business collections / order to cash process. Excellent analytical (excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role. Prior experience of managing serveral client owners and deliver operatonal delight. Managing the client Relationship end to end. Team Handling, Training and Motivation Employee assessment and channelizing the workflow Escalation and resolution handling Monitor performance & drive internal reviews with team Delivery, quality and exception handling should be monitored. Potential risks identification and management Meet the operational, functional and business objectives required by the contract and provide a profitable interaction Drive Transformation projects Excellent verbal and written English skills. To Apply for Delivery Manager Role in Gurugram. Click the below link https://outpace.in/job/delivery-manager-2/

Hi We are Hiring for ITES Company for B2B Collection Role . Please go through the JD and apply. Key skills- a) Any Graduate b) Minimum 1 year Collections Experience c) B2B Collections Experience is Preferred d) Excellent Communication Skills Job Description- 1. Should have prior experience in collections (preferably B2B collections) 2. Accounting knowledge would be an added advantage 3. Excellent interpersonal skills 4. Excellent communication Skills (verbal and written) with an inclination towards achieving customer satisfaction. 5. Working knowledge of SAP system/environment would be preferable 6. Working knowledge of MS Office products (Excel & Word) Reviewing list of accounts allocated and strategize accordingly. Review and Analyze customer account and prepare an excel spreadsheet statement before contacting the customer. Contact Customer through available mediums (phone calls/ emails etc) Achieve daily customer contact/collection targets as per defined performance metrics Ensure adherence to service quality procedures when performing collection activities To Apply for Collection Role in Gurugram. Click the below link https://outpace.in/job/associate-sr-associate-collections/

Hi We are hiring for Leading ITES Company for Collection - Manager Role Job Description: 8-10 years of overall work experience At least 5 years of leading a B2B Collections/OTC tower and experience of managing multiple teams. Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Lead weekly/monthly/Quarterly performance reviews with the client. Coaching & feedback of the Tower Leads/ team leaders in terms of their team performance, people management, attrition, quality & complaints Managing the project to deliver SLAs & KPIs, floor walks, daily tracking and monitoring of performance against targets, encouraging an environment which best promotes companys cultural values and behaviors, ensuring the team to have the appropriate training, skills, and knowledge to be able to provide best customer services on every occasion, and are motivated to deliver against challenging standards of service levels. Managing client Relationship by creating win-win scenarios and add value through process improvement or cost savings. Ability to manage internal and external/client escalations and resolution handling. Good Working knowledge of upstream functions like sales, order management, master data management, credit management, billing, and downstream functions like - cash apps, deductions, dispute management etc. Potential risks identification and management. Awareness of failure points within operations and ability to plug- in effective mitigations timely. Meet the operational, functional, and business objectives required by the contract and provide a profitable interaction. Build enough backup capability within the team to manage training, attrition, and expansion needs. Resource Specification Prior experience of managing a team in International B2B Collections process with a span of 100+ Excellent communication skills in English (Written & verbal) Excellent interpersonal and client relationship skills Must possess functional and strategic knowledge of domain to manage and add value to the metrices. Data orientation, Analytical ability & Presentation skills with good knowledge of MS Office tools like Excel/PowerPoint To Apply for Manager - Collection Role in Gurgaon . Click the below link https://outpace.in/job/manager-collections/

Hi We are hiring for Leading ITES Company for Collection - Process Trainer Role Job Description: Minimum of 3-5 years relevant experience gained account receivables. Continuously revise training material, Quality checks & Standards and implement changes wherever needed Report on effectiveness of training and coaching interventions (pre & post) Ensure all training is followed by an assessment of understanding Operate within the set policies Person Specification Advanced interpersonal and customer service skills A customer focused, enthusiastic and flexible approach Excellent written, verbal and presentation/facilitation skills Ability to accurately interpret information as well as demonstrate satisfactory problem solving skills Ability to comprehend and apply program policies and procedures in an effective manner Competencies/Skills: Should be highly process oriented Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff Operational knowledge of MS Office: Excel, Word and PowerPoint Ability to problem solve. Self-development skills. Ability to handle multiple projects and prioritize Ability to identify training needs and prepare modules accordingly Qualifications: Graduate Desirable: Financial background with STRONG O2C account receivables experience as collection agent. Then have moved into a Coaching role, then promoted to a Training specific role. To Apply for Process Trainer - Collection Role in Gurgaon. Click the below link https://outpace.in/job/process-trainer-b2b-collection/

Hi, We are hiring for the ITES Company for Collection Role. Key skills- a) Any Graduate b) Minimum 1 year Collections Experience c) B2B Collections Experience is Preferred d) Excellent Communication Skills Job Description- 1. Should have prior experience in collections (preferably B2B collections) 2. Accounting knowledge would be an added advantage 3. Excellent interpersonal skills 4. Excellent communication Skills (verbal and written) with an inclination towards achieving customer satisfaction. 5. Working knowledge of SAP system/environment would be preferable 6. Working knowledge of MS Office products (Excel & Word) Reviewing list of accounts allocated and strategize accordingly. Review and Analyze customer account and prepare an excel spreadsheet statement before contacting the customer. Contact Customer through available mediums (phone calls/ emails etc) Achieve daily customer contact/collection targets as per defined performance metrics Ensure adherence to service quality procedures when performing collection activities To Apply for Collection Role in Gurugram. Click the below link https://outpace.in/job/associate-sr-associate-collections/

Hi, We are hiring for Leading ITES Company Team Lead - Collections Role Job Description: 5 to 7 years of overall experience At least 3 years of B2B (Business to Business) Collections experience. Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Oversight on the team and ensuring daily BAU. Manage day to day operations functions of team management and performance delivery. Review and resolve issues. Meeting KPIs and client defined targets. Training and coaching on floor. Quality and feedback for team members for driving performance. Perform quality evaluations and provide coaching/feedback on performance to team members. Process Improvement and increasing efficiencies. Communication with internal and external stakeholders Reporting and analysis on reports and avenues for improvement. Work in Collections target orientation environment Experience in managing the teams and operations in Contact Centre in a Collections operations Environment. Fair understanding on Quality tools and methodology Manage shrinkage & absenteeism, attritions etc. Outlier agent support/management Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required. Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps Client management and effective delivery on the expectations set by the client on daily and monthly basis. Execute specific Collections Leads tasks as assigned by client as part of delivery management/production. Strong analytical and Excel skills, including v-lookups and pivot tables Key Skills a) Any Graduate b) Min 5 Years of Overall Exp c) Min 3 Years Experience in B2B/B2C Collections To Apply for Team Lead - Collection Role in Gurgaon . Copy and Paste the below link https://outpace.in/job/team-lead-collections/

Hi We are hiring for the ITES Company for Team Lead Role. Job description: Minimum Experience of 2 yrs dealing with End customers as customer service is required. Should have managed a HR Helpdesk team of around 20-25 FTE. Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Skills: Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquette To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore : Search Team Lead Contact Center (Job Code # 3)

Hi We are hiring for the ITES Company for Team Lead Role. Job description: Minimum Experience of 2 yrs dealing with End customers as customer service is required. Should have managed a HR Helpdesk team of around 20-25 FTE. Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Skills: Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquette To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore : Search Team Lead Contact Center (Job Code # 3)

Hiring for Leading ITES Company In Gurgaon for Chat Support Requirements: Min 1 Year International Chat Experience Mandatory Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Call Arya @ 7307122569 Whatsapp : 9721919721 Job Description & Specifications: 1: Graduate/UG With Min 1 Year Exp in Customer Support - International Chat 2: Candidates need to support customer queries through Chat Support 3: Process Deals with a Leading US Based Telecom Company 4: Excellent English Proficiency Required (Spoken and Written) 5: Candidate Must Not Have Any Exams in the Next 6 Months 6: Rostered Shifts 7: 2 Week offs (Rostered) 8: 5 Days Working 9: Sal Max 35K 10: Incentives 2.5K (Performance Based) 11: Cabs During odd hours (7 pm to 7 am)

Hiring for Leading ITES Company In Gurgaon/Noida for Customer Support Requirements: Min 1 Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 4 Pm Call : Arya @ 7307122569 Whatsapp Your CV @ 9721919721 Job Details: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Rotational Shifts 4: Customer Support 5: 5 Days Working 6: Max 5.5 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred