119 Accent Training Jobs - Page 3

Greetings! We are Hiring Trainers! Train new hires and existing ones to enhance communication skills, soft skills, phone etiquette, customer service Conduct Training need identification & analysis to program the modules as per the process needs Required Candidate profile Excellent communications & presentation skills (oral and written), as well as the ability to motivate, teach and inspire Customer Service Attitude Developing the Content Call Ramana - 9550760771

Candidate should have minimum 1yr of experience in a Voice process OR working as a Communications trainer Shift - Rotational Shifts Work Location - Bangalore / Vizag Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details.

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor. Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores. Motivating the advisors to improve their service and voice quality and reiterating importance of NPS. Design and run campaigns to improve the overall NPS for the process. Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas. Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments. Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION Graduation is mandatory. Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings. Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask. Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts. WORK SCHEDULE OR TRAVEL REQUIREMENTS: 6.30PM to 3.30AM IST/5.30PM to 2.30 AM IST Work Profile will be Hybrid.

Roles and Responsibilities 1. Plan, Prepare and conduct NHT Training (VNA, Soft Skills, Culture and Pre-Process). 2. Provide constructive feedback and coaching to trainees where required on matters related to their ability to meet learning standards and objectives. 3. Gap Analysis - Identify and quantify opportunities for Communication/ Soft Skills Enhancement/Improvements based on customer services issues (Blogs/Complaints/Quality Score ). 4. Provide face-to-face and written feedback to trainees and submit daily, weekly and monthly Batch Reports to Training Managers/Team. 5. Identify Communication Errors and support the business with on-job training interventions for operational employees in accordance with business needs. 6. Continuously Enhance & refresh own core skills by maintaining regular contact with key business stakeholders to ensure alignment of skills and training against latest business priorities. 7. Designing and Implementing Dashboards and knowledge checks for Training Effectiveness. 8. Post training support to trainees through call monitoring to identify, assess and document recurring issues/errors and action accordingly to achieve desired results. 9. Improve managerial effectiveness, increase employee satisfaction and retention, drive organizational performance through participant engagement and accountability. 10. Conduct V&A Interviews and hire candidates with appropriate skill-set. 11. Responsible for other duties as assigned. Required Skills & Qualifications 1. Experience in Facilitation, Coaching, Group Training Delivery and Team Management. 2. Extensive knowledge of Voice and Accent/ Grammar/ Culture/ Customer Service/ Soft Skills. 3. Strong Interpersonal Skills, including strong Verbal & Written Communication and excellent Listening Skills. 4. Bachelors degree preferred or equivalent. 5. Minimum 2 years of related experience. 6. Experience in building Training Modules, develop new Processes, Procedures or Improvements to existing Processes and Procedures. Preferred Skills 1. Language or/ and Training Certification will be preferred (e.g. CELTA, BSL, Berlitz, etc.). 2. Knowledge of computer applications such as Microsoft Outlook, Word, Power Point, Excel, and Basic Windows. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.

I am hiring for Voice & Accent Training, including 1 year of experience in corporate setting. Salary- Upto 60K 5 Days of working/Night shift Location- Gurugram Candidates/Trainers with fluent English is must. Call- HR JEET 9706756724 Send your cv.

Hiring For Top Brand For VnA Trainer Location : Gurgaon Experience : Minimum 1 year of experience in VnA Training in International BPO. call/ whats app 7840005099

Hi Job Seekers, We are hiring experienced Process Trainers to join our dynamic team at Noida location. The ideal candidate should come with a strong background in BPO training and possess a deep understanding of training processes and metrics. Also, CANDIDATE SHOULD HAVE EXPOSURE INTO INTERNATIONAL PROCESS AS A TRAINER. Package- Up to 7LPA BOTH SIDES CABS 5 DAYS WORKING, 2 ROTATIONAL WEEK OFFS Roles and Responsibilities: Conduct Training Need Analysis (TNA) and Training Need Identification (TNI) Deliver effective On-the-Job Training (OJT) to new and existing team members Track and enhance Throughput and performance metrics of trainees Develop and implement effective training programs to support business needs Collaborate with operations and quality teams to ensure training effectiveness Maintain training reports and evaluate training outcomes Requirements: Minimum 1 year of experience as a Process Trainer in a BPO environment Need graduate candidates only! Ability to manage virtual training sessions effectively Ready to join immediately Interested candidates can share their updated resume over WhatsApp @9569902470 NOTE- WE ARE ALSO HIRING FOR LUCKNOW LOCATION FOR A PROCESS TRAINER ROLE PACKAGE UP TO 4LPA, INTERESTED CANDIDATES CAN CONNECT @9569902470 #bpo #processtrainer #ojt #tna #tni #customerservice #noidajobs #lateralhirings

Introduction: We are looking for an enthusiastic and experienced US Voice Accent Trainer to join our BPO team. The primary focus of this role is to train our customer service agents to effectively communicate with US clients, improving their accent, pronunciation, and overall spoken English skills. The ideal candidate will have experience in training agents for BPO environments, with a strong emphasis on accent neutralization and voice modulation. Key Responsibilities: Provide voice and accent training to BPO employees, focusing on neutralizing regional accents and improving clarity, pronunciation, and fluency in American English. Design and deliver customized training sessions based on client requirements and employee learning needs. Conduct regular assessments and mock calls to evaluate employee progress in terms of accent neutrality, pronunciation, and effective communication. Guide employees in mastering US accent-related aspects such as stress, intonation, rhythm, and pitch to sound more natural in conversations with US-based clients. Create and deliver instructional materials, including audio-visual resources, interactive activities, and exercises, tailored to employees' specific challenges. Offer constructive feedback and actionable steps to help employees improve their voice modulation, pronunciation, and communication skills. Monitor and track the progress of employees through regular evaluations and provide feedback on areas for improvement. Collaborate with Team Leaders and Managers to understand specific challenges faced by . Requirements: Bachelor's degree in Linguistics, Communication, TESOL, or a related field (or equivalent experience). Proven experience in accent training, speech therapy, or language instruction, preferably in a BPO environment. In-depth knowledge of US English pronunciation, phonetic patterns, and neutral American accent techniques. Experience in conducting voice and accent training for non-native English speakers in a corporate or customer service setting. Strong understanding of BPO dynamics and communication expectations when dealing with US clients. Ability to provide one-on-one coaching as well as group training sessions. Excellent verbal and written communication skills, with a clear and confident speaking style. Ability to assess the needs of agents and create tailored training programs accordingly. Strong interpersonal skills and the ability to motivate employees to improve their performance. Patience, empathy, and an adaptable teaching style to suit different learning needs. Preferred Skills: Familiarity with BPO performance metrics and customer interaction expectations. Ability to work in a fast-paced, dynamic environment with tight timelines. Familiarity with using online training tools and platforms. Experience in training professionals for accent neutralization and communication effectiveness in a customer-facing role.

Job opening for Korean and Japanese Proficiency Must have done certification course For Korean (B2 level or B1 Level) Japanese( M3 Certification) 5 days working and US Shift Interested candidate can revert back on same posting

Hiring for Communications trainer BPO experience mandatory Excellent Communication skills On paper Trainers with good communications can apply Location- Vadodara, Bhubaneshwar, Gurgaon Budget- Hike on current CTC 2-6 years Training experience

Looking for a candidate as a Voice & Accent Trainer for a BPO Company in Mumbai & Pune Location Must have 2 Years in Voice & Accent Trainer on Paper Exp in International Voice Process Interested Candidates can revert Back Required Candidate profile Should hold Exp on Paper as a Trainer International BPO Exp is Mandatory Good hold on Communication Skills/ Training skills/ Voice & Accent skills Candidates are welcome to relocate US Shift

Hi Job Enthusiasts! Greetings from Shiningstars We are actively hiring for Soft Skills Trainers and Voice Coaches to work with a leading domestic e-commerce process in Bangalore. Job Description: The primary goal of this role is to enhance employees' communication, teamwork, problem-solving, and other essential soft skills to improve customer interactions and overall performance. Roles and Responsibilities: - Design and deliver soft skills training programs for employees - Identify training needs and address skill gaps - Develop and customize training content and materials - Conduct interactive training sessions, workshops, and coaching - Evaluate training effectiveness and provide constructive feedback - Collaborate with operations teams to integrate soft skills training into daily workflows - Ensure training KPIs such as throughput, TNI, TNA, and efficacy are met - Stay updated on industry trends and best practices in soft skills training Eligibility Criteria: - Location: Bangalore - Minimum 3 years of overall experience in the BPO industry - At least 1 year of on-paper experience as a Soft Skills Trainer - Graduation in any stream is mandatory - Excellent communication skills in English (verbal and written) Salary and Benefits: - Salary: 5-6 LPA based on experience - 6-day working week - Rotational shifts and week-offs How to Apply: Interested candidates can call or WhatsApp 9696714723 (Homa) to discuss further and align your interview. Only candidates currently working as Soft Skills Trainers in BPOs will be considered. #SoftSkillsTrainer #VoiceCoach #BangaloreJobs #BPOJobs #EcommerceJobs #TrainingRoles #CareerGrowth #ApplyNow #HiringNow

Role & responsibilities Training & Development Design and deliver engaging training sessions on communication, leadership, teamwork, emotional intelligence, and other soft skills. Curriculum & Content Creation – Develop customized training materials, presentations, role-plays, and interactive exercises based on industry and organizational needs. Assessment & Feedback – Evaluate trainees’ performance through assessments, role-plays, and real-time feedback to ensure skill improvement. Coaching & Mentoring – Provide one-on-one coaching and mentorship to help individuals enhance their interpersonal and professional skills. Continuous Improvement – Stay updated on soft skills trends, refine training methods, and measure training effectiveness through feedback and performance tracking. Preferred candidate profile Candidates should have hands on experience (1 to 3 years) in Soft Skill Training. Contact Details Interested candidate can email their resume to emmanuel.joachim@firstsource.com / Mobile No : 9791615499

Urgent Openings in Gurgaon Leading International BPO VNA Trainer//Soft Skills Trainer// Communication Trainer Require Excellent Communication Skills CTC UPTO 7.5LPA based on Last CTC Shifts 24*7 Looking for Immediate Joiners Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. • Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. • Innovate training materials by integrating floor requirements and best practices into the training curriculum. • Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes. • Foster intra- and inter-function collaboration to support seamless training and operational processes. • Proactively implement best practices and contribute to value addition across multiple locations. • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. • Interact with customers as required to gather feedback and address training-related queries. • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. • Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in training outcomes. • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. • Mentor and support new trainers to enhance their effectiveness and integration into the training team. • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. • Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. • Monitor and report improvements, ensuring training initiatives drive positive changes and meet established goals. Key skills & knowledge: • Exceptional verbal and written communication skills in English. • Strong facilitation and presentation skills with a proven ability to engage and motivate participants. • Proficient in data handling, interpretation, and management. • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. • Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. • Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

We are looking for a dynamic and professional Communication Trainer to join our client team. Conduct communication training sessions for candidates at different experience levels. Send CV at (ahamedrathi@gmail.com /HR Rathi - 9697818888. Required Candidate profile The ideal candidate should have a strong command of the English language and possess the skills to effectively train both freshers and experienced candidates.

We are hiring for the role of ''English Spoken Trainer '' for our Faridabad Branch, who teaches up for NDA Coaching ""ONLY SUBJECT PROFESSIONALS APPLY"" Roles and Responsibilities Include: * Teaching duration is 6-8 hours. * Can teach for competitive exams * & having the teaching experience., Regular tests should be conducted by the teacher for their performance evaluation. * The teacher should be honest and ethical in his conduct. * If the candidate is preparing for any government examination or UPSC/SSC, then it is a plus. We provide you with all the suitable conditions to continue studying for your exam. * The teachers teaching at Sukhoi Academy are provided with food and accommodation facilities.

Hiring for Softskill Trainer for Renowned bpo for kolkata . Eligibility criteria: GraduateOnly Min 4years exp in bpo required & 1 year as a Soft skill trainer must Excellent English communication required Salary Upto 7lpa Rotational shift WFO Telephonic interview References are highly appreciated Please reach out to me for more details on # 6291008589 or share your resume at # bithika@click1consulting.com

Urgent Openings in Bangalore Leading BPO Supervisor Communication Trainer International Voice Process Require Excellent Communication Skills CTC UPTO 8.5LPA Shifts 24*7 Require minimum 3+ years Experience as Communication Trainer on paper Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 • Build and sustain professional and communication skills for the accounts VA trainers • Post TTT certification deliver at least 1 batch every half-year during Process Training • Identify Learning needs of agents/ any other learners/ business as a learning consultant • Design training curriculum using the principles of Instructional Design • Work closely with the Floor Support and Voice & Accent teams to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process. • Observe and evaluate trainee performance during real time training sessions • Conduct 1:1, TEP and RTR activities for all communication ad soft skills trainers once every month • Track and maintain batchwise attendance and certification records for audit purposes. • Conceptualize, plan and execute training and skilling initiatives for the floor colleagues • Initiate and participate in the projects of the team and the department • Create refresher and huddle content every month and track floor penetration every week based on the TNA/TNI based on audit results (Quality and VA) from the previous month • Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational) • Offer Root Cause Analysis for the Bottom Quartile category and create content for the said group. Ensure the training is closed for the target audience every month • When not involved in batches (during hiring freeze) must dedicate time in bolstering and reengineering content for the floor • Maintain key MIS related to all the above activities Eligibility: • Undergo and clear TTT- inhouse certification program • Graduate/Postgraduate • Relevant experience of 3+years Desired Skills: • Ability to clearly articulate to the management -various initiatives and reports • Good analytical skills • High level of proficiency in Power Point and Excel • Planning and Organizing Skills • Excellent verbal and written communication skills. • Should be willing to work in shifts along with the team in customer business time. • Overall, should be a good team player with willingness to learn and drive to achieve • Adequate understanding of training procedures, methods, and techniques • Experience in delivering training (ILT and Virtual) • Reporting skills To create presentations and data interpretation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Urgent Openings in Bangalore ,Pune & Vizag Leading International BPO VNA Trainer//Soft Skills Trainer// Communication Trainer Require Excellent Communication Skills CTC UPTO 6.5LPA based on Last CTC Shifts 24*7 Interested candidates can share their resume at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities: Build and sustain professional and communication skills for advisors in NHT Identify Learning needs of agents/ any other learners/ business as a learning consultant Design training curriculum using the principles of Instructional Design Work closely with the VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process. Observe and evaluate trainee performance during real time training sessions. Track and maintain trainee attendance and trainee certification records for audit purposes. Initiate and participate in the projects of the team and the department Conduct refresher or stratified training batches on NHT modules Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion When not involved in batches, be willing to support National Command Center with the language assessments for hiring Key skills & knowledge: • Experience in customer care (voice & non-voice) oral and written • Excellent communication and presentation skills • Strong analytical and problem-solving skills • Ability to work independently and as part of a team • Ability to manage multiple projects and priorities simultaneously Educational Qualification : Graduation in any discipline Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

Hello Jobseekers We are hiring for Soft Skills Trainers for a leading domestic e-commerce process in Lucknow. About the Company: We are a leading BPO service provider, offering exceptional customer service solutions for renowned domestic e-commerce clients. Our company is committed to delivering high-quality support through innovative training programs and employee development. We foster a collaborative and growth-oriented work environment, providing ample career advancement opportunities for talented professionals. Roles and Responsibilities: - Design and deliver soft skills training programs for employees. - Identify training needs and address skill gaps. - Develop and customize training content and materials. - Conduct engaging training sessions, workshops, and coaching. - Evaluate training effectiveness through assessments and feedback. - Collaborate with operations teams to integrate soft skills training into daily workflows. - Ensure training KPIs such as throughput, TNI, TNA, and efficacy are met. - Stay updated on industry trends and best practices in soft skills training. Eligibility: - Minimum 3 years of overall experience in the BPO industry. - At least 1 year of on-paper experience as a Soft Skills Trainer. - Graduation in any stream is mandatory. - Excellent communication skills in English (verbal and written). - Strong presentation and coaching abilities. Work Mode: Work from Office Salary: Up to 6.5 LPA (decent hike on the last drawn package) Work days: 6, rotational shifts How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa). For ongoing job updates, join our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #SoftSkillsTrainer #BPOJobs #LucknowJobs #EcommerceJobs #TrainingRoles #CareerGrowth #ApplyNow #HiringNow #CommunicationSkills #TrainerJobs #ProfessionalGrowth #JobOpportunity #BPOTrainer #WorkFromOffice

Hi Job Enthusiasts! Greetings from Shiningstars We are actively hiring for Soft Skills Trainers and Voice Coaches to work with a leading domestic e-commerce process in Bangalore. Job Description: The primary goal of this role is to enhance employees' communication, teamwork, problem-solving, and other essential soft skills to improve customer interactions and overall performance. Roles and Responsibilities: - Design and deliver soft skills training programs for employees - Identify training needs and address skill gaps - Develop and customize training content and materials - Conduct interactive training sessions, workshops, and coaching - Evaluate training effectiveness and provide constructive feedback - Collaborate with operations teams to integrate soft skills training into daily workflows - Ensure training KPIs such as throughput, TNI, TNA, and efficacy are met - Stay updated on industry trends and best practices in soft skills training Eligibility Criteria: - Location: Bangalore - Minimum 3 years of overall experience in the BPO industry - At least 1 year of on-paper experience as a Soft Skills Trainer - Graduation in any stream is mandatory - Excellent communication skills in English (verbal and written) Salary and Benefits: - Salary: 5-6 LPA based on experience - 6-day working week - Rotational shifts and week-offs How to Apply: Interested candidates can call or WhatsApp 9696714723 (Homa) to discuss further and align your interview. Only candidates currently working as Soft Skills Trainers in BPOs will be considered. #SoftSkillsTrainer #VoiceCoach #BangaloreJobs #BPOJobs #EcommerceJobs #TrainingRoles #CareerGrowth #ApplyNow #HiringNow

Role & responsibilities: Conduct spoken English classes for students of different proficiency levels. Focus on pronunciation, vocabulary, grammar, and fluency. Use interactive methods such as role-plays, discussions, and storytelling. Teach business communication and interview skills if required. Conduct mock interviews and speech practice sessions. Develop learning materials, exercises, and activities. Track individual progress and suggest improvement strategies. Preferred candidate profile: Should be a graduate with great English-speaking skills. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

Req Exp- Min 1 Year in International Voice Process Customer Support- Arabic Language Freshers can also apply! Must have Graduation Certification In Arabic Language Location-Pune WFO| 24*7 Shifts CTC- 4-8 LPA Drop your cv at radhika@genesishrs.com

• Min 3 years of experience in BPO Industry • Min1 year as a Soft Skill Trainer • Exp into E-commerce account will be added advantage • 6 days working (1 day rotational off) • Should be a TTT certified trainer • should be fluent in English & Hindi

Excellent spoken and written communication skills. Voice and Accent Trainer - International Should be able to provide VNA to the employees. Experience in any process/soft skill training. International Process 5 days working 2 rotational weekoff Perks and benefits PF