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2.0 - 5.0 years

0 Lacs

Noida, Hyderabad

Work from Office

Role & responsibilities The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Key Deliverables (KRA/Measure): Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

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6.0 - 10.0 years

0 - 3 Lacs

Hyderabad

Work from Office

Conduct communication training sessions covering verbal, written, listening&comprehension skills Focus on grammar, sentence construction, voice modulation & accent neutralization training Train email etiquette, chat etiquette& professional tone Required Candidate profile 7-10 years of experience in communication training preferably in BPO/KPO or MNC environments Strong focuses on grammar correction, sentence structure, email writing Willing to work in nights shifts.

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5.0 - 10.0 years

6 - 15 Lacs

Chennai

Work from Office

Greetings from Access Healthcare Services, Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from the US, India and the Philippines, and our 27,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, we support over 300,000 physicians, serve 80+ specialties, process over $ 70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit https://www.accesshealthcare.com Title : Lead Trainer - Voice and Accent Coach Experience : 5+ Years Location: Ambattur Estate, Chennai **Graduation: Any graduate **Specialization: Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage Interested candidates can share their updated resume to nandhinik.outsource@accesshealthcare.com Eligibility Criteria: - 5+ years of experience in internal BPO - Minimum 3 years of experience in training language voice and accent in international BPO - Minimum 2 years of international calling experience - Conducted a minimum of 70 language, voice and accent training batches Experience in call auditing, coaching and feedback for a minimum of 1 year in an International voice process with extensive focus on language and call handling skills Core Skills: Listen to calls on the operation floor Provide feedback and conduct coaching sessions for the client partners on the floor to improve/ maintain the CPs language skills, soft skills, and call handling skills Conduct language and voice & accent training for employees as per organization standards Monitor and provide feedback for bottom performers Ensure that the bottom performers move up the learning curve by means of special coaching sessions Conduct on the floor interventions through coaching and feedback models as defined by function/program Should have the ability to create flyers basis the observation on the call audits Use the various learning tools to enhance spoken capabilities Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed Maintaining and reporting audit/feedback/ coaching/ training records Training new hires on Fundamental Skills of Grammar and Voice & Accent Work with the operations stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs Evaluate trainees and obtain regular feedback from all the training done and update the supervisor on progress Ability to create PPT for the management reviews Identify bottom performers during audits and maintain their track record Interview new hire prospects on language, voice and accent during their tenure External Facing Description Lead Trainer - Learning and Development Strong communicational skill both written and verbal Should possess good knowledge of grammar, sounds, pronunciation, spellings, and vocabulary Should have knowledge on feedback mechanism and coaching methodologies Should possess good knowledge on creating session plans Should have good knowledge on MS office Articulate and confident standing up and delivering to large audiences Organized, a self-starter and an inspirational leader of your team Thankyou Nandhini nandhinik.outsource@accesshealthcare.com

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0.0 - 5.0 years

6 - 8 Lacs

Greater Noida

Work from Office

Job Title: Soft Skills Trainer Location: Bennett University, Greater Noida How to Apply: Interested candidates can send their CV to career@bennett.edu.in with the subject line: Post Applied for Soft Skills Trainer. About Bennett University Bennett University, established by the Times Group, is committed to providing world-class education and creating a vibrant ecosystem for academia, research, and innovation. Position Overview Bennett University is seeking a dynamic and passionate Soft Skills Trainer to empower students with essential interpersonal and professional skills. The trainer will play a pivotal role in enhancing students employability through structured modules focused on communication, personality development, interview preparedness, workplace etiquette, and more. Key Responsibilities Design and deliver engaging training modules on: Verbal and non-verbal communication Personality development & grooming Presentation skills & public speaking Interview skills & group discussion techniques Emotional intelligence & workplace behaviour Conduct pre- and post-training assessments to measure student progress. Collaborate with the Career Services team to align training with industry expectations and placement requirements. Organize mock interviews, role plays, and group activities to enhance interactive learning. Offer individual coaching to students needing additional support. Prepare reports on student performance and suggest areas of improvement. Support placement preparation initiatives and participate in campus recruitment readiness programs. Qualifications and Experience: Bachelors/Masters degree in English, Psychology, Human Resources, Education, or related field. Certification in soft skills or behavioural training preferred (e.g., Dale Carnegie, NLP, Train the Trainer). 0-5 years of experience as a Soft Skills/Communication Trainer, preferably having experience in education sector. Strong command of spoken and written English. Excellent facilitation, presentation, and interpersonal skills. Passion for student development and mentoring. Ability to design creative and customized training content.

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2.0 - 6.0 years

3 - 4 Lacs

Hyderabad

Work from Office

Responsibilities: * Conduct accent training sessions * Prepare lesson plans aligned with company goals * Facilitate behavioral training workshops * Deliver engaging business English classes Health insurance Food allowance Provident fund Annual bonus

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6.0 - 10.0 years

6 - 7 Lacs

Kolkata, Mumbai, New Delhi

Work from Office

Communication Trainer Mumbai Lead and direct the learning culture and vision in New hire batches Develop/implement training programs for New hire agents . Support the Learning manager by providing development to the on-site front line in order to deliver business objectives. Manage training programs and the learning experience for adult learners in a site. Support development programs. Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively. Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching. Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results. Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team. Conduct most complex training classes. .

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1.0 - 6.0 years

3 - 5 Lacs

Nashik

Work from Office

Urgently hiring for English - Voice and Accent Teacher Experience Min 1 year Must be B.ed / D.ed Location: Ebenezer International School (CBSE) Chandshi, Nashik {Transport available} Interested candidates share CV: dixita.patel@universal.edu.in

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2.0 - 7.0 years

3 - 7 Lacs

Chennai, Coimbatore, Bengaluru

Work from Office

We KGiS hiring for Voice & Accent Trainer Job Location: Bangalore/Coimbatore Job Description: Training the new hires on Voice & Accent concepts. Coach the associates on call attributes. Provide feedback and coaching for the associates on the floor. Communicate using a neutral accent and excellent command over the language. Good knowledge on concepts of Voice & Accent. Fair knowledge on American Culture. Should have experience taking calls-International. Candidate Description: The trainer should be willing to travel to Coimbatore for at least 2 months for Train the trainer, before taking up the role in Bangalore office. Should be flexible with night shifts/rotational shifts. Willingness to travel to Coimbatore /Bangalore on business requirement . Interested Candidate Kindly Share your resume to divya.s@kgis.co / 7339454111

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5.0 - 10.0 years

3 - 7 Lacs

Bengaluru

Work from Office

Process Trainer - Bangalore Expereince in Training International Voice process is Mandatory Complet work from office Night shifts Whitefield, Bangalore Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards Share the updated resume to saanvi.v@conduent.com / Nallamilli.Veeraraghavareddy@conduent.com / Sumathi.Radhakrishna@conduent.com Regards, Saanvi

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3.0 - 8.0 years

5 - 6 Lacs

Bengaluru

Work from Office

• Min 3 years of experience in BPO Industry • Min1 year as a Soft Skill Trainer • Exp into E-commerce account will be added advantage • 6 days working (1 day rotational off) • Should be a TTT certified trainer • should be fluent in English & Hindi

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4.0 - 9.0 years

7 - 9 Lacs

Mysuru, Bengaluru

Work from Office

Looking for 4+ years of experience in Voice & Accent & Grammer Training Domain - Learning and Development Location- Bangalore & Mysuru WFO| Rotational Shifts Any Graduate CTC- 9 LPA (62K in hand) Immediate joiners only Contact- 8529474615 Radhika

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5.0 - 10.0 years

8 - 9 Lacs

Mysuru, Bengaluru

Work from Office

Role- Voice & Accent Trainer Looking for 5 years of experience in International BPO Must have 2 years of exp in Communication/VNA training Location- Bangalore & Mysore WFO| Rotational shifts CTC - 9 LPA (62K in hand) Contact - aman24.ghrs@gmail.com

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3.0 - 8.0 years

5 - 9 Lacs

Mohali

Work from Office

Everything we do is for our customers! Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+. Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If you're a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. The Opportunity: Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define what's possible with every challenge! Ready to make an impact? Welcome to Maropost and you can turn ideas into action! Maropost is looking for a skilled professional to develop and deliver voice and accent training programs, focusing on enhancing communication skills and cultural sensitivity among employees. This role involves improving pronunciation, intonation, fluency, and articulation, while also fostering an inclusive environment that embraces diversity in communication styles. What You'll Be Responsible For: Training Program Development: Create comprehensive voice and accent training programs tailored to employee needs, based on industry best practices. Accent Neutralization: Guide employees in achieving accent neutrality by identifying regional accents and providing techniques to modify pronunciation, intonation, and rhythm. Communication Skills Enhancement: Lead workshops and one-on-one coaching sessions to enhance verbal and non-verbal communication, including fluency, articulation, and body language. Cultural Sensitivity Training: Promote cultural awareness and sensitivity to support effective communication with clients and colleagues from diverse backgrounds. Feedback and Assessment: Provide constructive feedback through audio recordings and role-playing exercises, assessing progress and identifying improvement areas. Continuous Learning and Development: Stay updated on trends and new techniques in voice and accent training, incorporating emerging technologies and methodologies. Documentation and Reporting: Keep detailed records of training sessions, feedback, and performance evaluations, generating reports to track progress and measure effectiveness. Work Schedule: Rotational Shift What You'll Bring to Maropost: 3+ years of experience Extensive knowledge of linguistics, speech patterns, and foreign accent acquisition. Strong understanding of sound formation, breathing techniques, and speech therapy principles. Excellent oral and written communication skills. Ability to work effectively in both one-on-one and group training environments. Good teaching methodology with a hands-on approach to modeling speech. Experience with training program development and implementation. An understanding of cultural diversity and inclusion in communication. A passion for continuous learning and adapting to industry innovations. You exemplify Maroposts Values: Customer Obsessed Extreme Urgency Excellence Resourceful Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all. If that isn't for you that’s ok, for those of you that it is please get in touch with us!

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1.0 - 6.0 years

5 - 7 Lacs

Noida, Gurugram

Work from Office

Job Title: Voice and Accent Trainer International BPO Location: Noida & Gurgaon (Gurugram) Shift: 24*7 Rotational Shifts Experience: 1 TO 3 years as a Voice & Accent Trainer in an International BPO (Mandatory) Job Summary: We are looking for a skilled and passionate Voice and Accent Trainer with experience in an International BPO environment. The ideal candidate will be responsible for enhancing communication standards by conducting VNA training focused on accent neutralization, pronunciation, clarity, and customer service etiquette for global processes. Key Responsibilities: Deliver voice and accent training for new hires and existing employees supporting international processes . Conduct assessments and provide actionable feedback to improve language, pronunciation, and accent. Develop and update training modules tailored to international customer service standards. Perform regular communication audits and provide floor support/coaching based on training needs. Work closely with operations, quality, and L&D teams to identify communication-related gaps and address them through structured interventions. Conduct refresher and upskilling sessions to maintain high communication standards. Candidate Requirements: 13 years of experience as a Voice & Accent Trainer in an International BPO (mandatory). Excellent command of spoken English and familiarity with American/British accents. Hands-on experience in communication coaching and VNA delivery for global voice processes. Strong presentation, facilitation, and interpersonal skills. Flexibility to work in 24*7 rotational shifts and at both Noida and Gurgaon locations. Preferred Qualifications: Graduate in any discipline . Interested candidates

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4.0 - 9.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Role & responsibilities: Facilitates/Delivers coaching and training programs in an ILT/Virtual/blended learning environment for NHT/Upskilling batches Monitor & Evaluates trainee's performance by administering assessments/DIP checks & generating reports to support learner Supervises trainees from a communication perspective. Conducts Daily/Weekly batch with the stakeholders to discuss agent progress and charts & executes action plans as appropriate Identifies needed revisions/additions to training curriculum/scenarios/materials Performs regular audits to identify/support/coach floor population on communication standpoint

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5.0 - 10.0 years

5 - 10 Lacs

Mysuru, Bengaluru

Work from Office

Hiring for a top BPM Voice & Accent Training experience of at least 2 years in a BPO is Must (in the current company) Sal - 6 to 10 LPA (based on designation) Graduation mandatory Share your resume on shikha@imaginators.co or whatsapp on 9599868088

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2.0 - 6.0 years

3 - 4 Lacs

Hyderabad

Work from Office

Responsibilities: * Conduct accent training sessions * Prepare lesson plans aligned with company goals * Facilitate behavioral training workshops * Deliver engaging business English classes Health insurance Food allowance Provident fund Annual bonus

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3.0 - 8.0 years

5 - 8 Lacs

Bengaluru

Work from Office

Job Title: Soft Skills Trainer Location: Bangalore (Onsite) Experience: 3+ Years Notice Period: Immediate to 30 Days Type: Full-Time Role Overview: As a Soft Skills Trainer, you will be responsible for designing and delivering high-impact training sessions focused on communication, personality development, and workplace readiness. You will work closely with students and early-career professionals to equip them with the interpersonal and behavioural skills required to excel in interviews and real-world professional settings. Key Responsibilities: Deliver engaging classroom and virtual training sessions on soft skills, including communication, teamwork, interview preparation, professional etiquette, body language, time management, and emotional intelligence. Customize training content based on learner needs and feedback. Assess participants progress and provide personalized feedback. Design practical exercises, mock interviews, and role-plays to simulate real-world scenarios. Maintain detailed training MIS, attendance records, and feedback reports. Collaborate with the Placement & Training team to align training with placement goals. Required Qualifications & Skills: Minimum 3 years of experience in soft skills, behavioural, or corporate training. Excellent communication, facilitation, and presentation skills. Strong understanding of learner engagement strategies and experiential learning methods. Ability to handle large batches and diverse student backgrounds. Proficiency in English and Hindi. Graduation in any stream; certifications in soft skills or behavioural training preferred. What Were Looking For: Immediate to 30 days joiners only. Passion for education, mentoring, and student development. Willingness to work in a fast-paced, high-impact environment.

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3.0 - 6.0 years

5 - 7 Lacs

Pune, Chennai

Work from Office

Location: Chennai / Pune Working Hours: Permanent Work from Office 5 days a week Australian Business Hours (2:30 am / 3:30 am IST till 11:30 am and 12:30 pm) Holidays are followed as per Australian calendar. Position Summary: We are looking for a Customer Coordination Specialist/ Voice SME with excellent English communication skills and experience in B2B as well as B2C Australian customer service domain. This role requires training the team on the communication skills and Australian voice accent, and auditing the call recordings and conducting trainings and creating personalized improvement plans to enhance the communication and call handling capabilities of team. Key Responsibilities: Training and coaching: Design and deliver communication improvement training programs for associates, focusing on customer service, and effective English communication. Develop training content aligned with Australian English standards. Providing personalized feedback and guidance to associates to enhance their skills and performance related to communications. This includes auditing call recordings, identifying strengths and weaknesses and share feedback to determine areas for improvement. Creating personalized tailored plans to address specific associates needs. Evaluating different call scenarios and create customize scripts to support and built competence. Call Audits: Evaluating call quality based on criteria such as communication skills, and customer satisfaction. Verifying that associate follows established processes and procedures on call. Educational Qualification & Experience: Bachelor’s degree in any discipline. Minimum 3 years of experience in call audit and training for international voice support, preferably in Australian voice process. Mandatory Skills: International Call center operations (Australian English) Training and coaching Quality assurance

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4.0 - 9.0 years

4 - 9 Lacs

Bengaluru

Work from Office

Dear Aspirants!!.. Greeting from Sagility.. Hiring for Voice and Accent Trainer. Eligibility criteria: College Graduate/Higher Secondary Preferred certification: Train the Trainer/ TEFL/ IELTS Overall 4Yrs of exp At least 1 year of trainer experience in the BPO setting as a V&A/ Pre-process trainer Communications Skills: Excellent oral & written English Expert business and technical writing skills Computer Skills: Requirement: Expert in MS Office applications, especially with MS Excel, MS Word, Microsoft PowerPoint Able to facilitate courses/ modules using virtual classrooms platforms such as WebEx, Ms Teams, blackboard, etc. Preferred: Familiarity with Articulate 360, Adobe Photoshop, Macromedia Flash or similar software Project Management: Preferred Project Management Certification/ LEAN/ Green Belt Certification Training Delivery Expert Competency Level in facilitation and delivering training Expert in managing classes Training Needs Analysis Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps. Training Design & Development Should be knowledgeable on ADDIE and 6Ds of Breakthrough learning in ensuring effective training delivery while achieving business objectives. Analytical and Problem-Solving Skill Able to establish structure and procedures to protect classified information. Ability to make administrative and procedural decisions and judgments. Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate. Candidates should be flexible working with 24/7 shifts Two Way Cab Interested candidates can share their updated profile to seema.madhavi@sagility.com Can also reach out @ 8639685017. Thanks and Regards, TA Team. Sagility

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3.0 - 8.0 years

5 - 7 Lacs

Gurugram

Work from Office

Key Responsibilities: •Deliver voice and accent training for new hires and existing employees supporting international processes. •Conduct assessments and provide actionable feedback to improve language, pronunciation, and accent. •Develop and update training modules tailored to international customer service standards. •Perform regular communication audits and provide floor support/coaching based on training needs. •Work closely with operations, quality, and L&D teams to identify communication-related gaps and address them through structured interventions. •Conduct refresher and upskilling sessions to maintain high communication standards. Candidate Requirements: •13 years of experience as a Voice & Accent Trainer in an International BPO (mandatory).Role & responsibilities Regards Trapti Singh 9911397154

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5.0 - 10.0 years

8 - 9 Lacs

Hyderabad

Work from Office

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

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3.0 - 8.0 years

5 - 9 Lacs

Gurugram

Work from Office

T hese roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office GURUGRAM Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in

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3.0 - 8.0 years

2 - 3 Lacs

Pune

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Maintaining and up keeping of all lab equipment & accessories of asssigned lab & timely calibrations of the lab equipment as per schedule through Maintenance In-charge of the Centre Evaluation & efficiency rating of lab exercises of relevant trainees Required Candidate profile Ensure Good Housekeeping (5s) of assigned lab and of allotted areas. Coordinator for section quality circle.

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3.0 - 8.0 years

1 - 6 Lacs

Pune

Work from Office

Responsibilities: Will be section in charge for a section. Will be in charge of allotted Lab labs Maintaining and up keeping of all lab equipment and accessories of asssigned lab and timely calibrations of the lab equipment as per schedule through Maintenance In-charge of the Centre. Theory classes handling for allocated classes as per the syllabus. Evaluation and efficiency rating of lab exercises of relevant trainees. Trainees theory file evaluation of the subject handled. To prepare failed students in subject handled to appear in supplementary examination by making plan (timetable), conducting preparatory tests before supplementary exam and presenting the progress of failed trainees report in MRM. To maintain relevant IMS documents related to the assigned work. Sbmission of all necessary information in connection with unit level meeting to IMS coordinator through Department head by 1st week of the month. To do the mentoring of the concerned trainees and maintaining the records pertaining to that. Coordinator for section quality circle. Authorities to check : Activity Display of all the trainees of a section Time book of all the trainees of a section. Lab manuals and Theory files of all the trainees for the subjects handled. To recommend for trainees leave vacation and outgoing pass Pls mention this

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