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3.0 - 8.0 years

3 - 8 Lacs

Ahmedabad

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Position: Executive V&A Trainer Department: Training Location: Ahmedabad, India Job Summary Conduct V&A training for the new hires, which includes accent neutralization, soft skills and American culture sensitization, and provide floor support. Role and Responsibilities : Train new hires on V&A, grammar, culture and customer service Conduct V&A training per specified training curriculum Facilitate transition of employees from training to move into the work environment Provide floor support through call monitoring, feedback and coaching to improve quality of delivery Actively work with the Service Delivery teams to better the quality of employees performance Conduct refreshers on V&A, custome...

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1.0 - 5.0 years

4 - 6 Lacs

Coimbatore, Bengaluru

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KGIS hires experienced trainers to join our team , preferable experience required in voice and accent to apply. Experience Required: Minimum 1 year Location: Coimbatore & Bangalore No of requirements : 2 Working Days : 5 days - If there is a business requirement should support on 6th day too Shift: Open for rotational shift timing Any 9 hours between 5.30 PM and 4.30 AM Immediate joiners / candidate who has the less notice period preferred Scope of work : Monitor live and recorded calls to assess communication effectiveness Conducting coaching sessions, monitoring interactions and implementing communication improvement strategies to enhance overall customer experience Provide immediate feedb...

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2.0 - 4.0 years

6 - 8 Lacs

Noida

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Requirements: 1 to 3 years of experience as a Voice & Accent Trainer in an International BPO (mandatory). Deliver voice and accent training for new hires and existing employees supporting international processes. Conduct assessments and provide actionable feedback to improve language, pronunciation, and accent. Develop and update training modules tailored to international customer service standards. Perform regular communication audits and provide floor support/coaching based on training needs. Work closely with operations, quality, and L&D teams to identify communication-related gaps and address them through structured interventions. Conduct refresher and upskilling sessions to maintain hig...

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2.0 - 5.0 years

5 - 7 Lacs

Gurugram

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Role & responsibilities Hi Folks, PFA is the JD for Foundever Formely Known as Sitel Is Hiring Communication Trainer for Gurgaon Location. We needs hands on experience with below Train NHT Batches , VNA Trainer ,Grammer , Vowel/Consonant Sounds, IPA, Syllable Stress, Intonation , sentence construction, grammar,parts of speech ,Sound correction ,Accent Neturilization ,Articlutaion Preferred candidate profile Perks and benefits

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5.0 - 10.0 years

6 - 10 Lacs

Mysuru, Bengaluru

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Design, schedule, deliver Voice & Accent (V&A) and English communication training sessions Conduct accent neutralization, grammar, pronunciation improvement modules Manage training calendars, batch scheduling Track learner progress provide feedback Required Candidate profile Ensure training effectiveness through assessments, mock calls, role-plays Collaborate with operations to identify training needs custom learning paths Maintain reports on training Work flexible shifts Perks and benefits Perks and Benefits

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4.0 - 8.0 years

6 - 9 Lacs

Pune

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Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 4-8 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & ...

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2.0 - 5.0 years

0 Lacs

Noida, Hyderabad

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Role & responsibilities The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality...

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4.0 - 9.0 years

7 - 9 Lacs

Mysuru, Bengaluru

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Looking for 4+ years of experience in Voice & Accent & Grammer Training Domain - Learning and Development Location- Bangalore & Mysuru WFO| Rotational Shifts Any Graduate CTC- 9 LPA (62K in hand) Immediate joiners only Contact- 8529474615 Radhika

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4.0 - 9.0 years

4 - 9 Lacs

Bengaluru

Work from Office

Dear Aspirants!!.. Greeting from Sagility.. Hiring for Voice and Accent Trainer. Eligibility criteria: College Graduate/Higher Secondary Preferred certification: Train the Trainer/ TEFL/ IELTS Overall 4Yrs of exp At least 1 year of trainer experience in the BPO setting as a V&A/ Pre-process trainer Communications Skills: Excellent oral & written English Expert business and technical writing skills Computer Skills: Requirement: Expert in MS Office applications, especially with MS Excel, MS Word, Microsoft PowerPoint Able to facilitate courses/ modules using virtual classrooms platforms such as WebEx, Ms Teams, blackboard, etc. Preferred: Familiarity with Articulate 360, Adobe Photoshop, Macro...

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4.0 - 6.0 years

4 - 8 Lacs

Noida

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Hiring Now: Language Coach / Quality Analyst (Call Audit Experience) Location: Noida Type: Contract-Based Client: Adobe Were looking for a Language Coach with hands-on experience in Call Auditing and Quality Analysis . If you're passionate about improving communication standards and driving quality, this is a great opportunity to work with a leading global brand! Key Responsibilities: Conduct call audits to assess communication quality Provide coaching and feedback to enhance language usage Train Users and Technical Leads to improve call handling and customer interactions Any quality analyst tools Apply Now: Send your resume to shanti.t@twsol.com or contact 6301935654 #Hiring #LanguageCoach ...

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2.0 - 7.0 years

6 - 9 Lacs

Hyderabad, Chennai, Bengaluru

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Role & responsibilities The candidate will deliver Business communication and soft skills, in-person classroom to different cohorts at our different client sites Monitor and evaluate the effectiveness of training programs through assessments and feedback. Conduct a training need analysis as per client need Provide coaching and feedback to trainees to help them come up the learning curve Conduct refresher or stratified training for batches that are bottom quartile Maintain key MIS related to all the above activities and ensure 100% compliance on reports Preferred candidate profile Minimum work experience of 2 years, training in Business communication/English language/Soft skills Excellent pre...

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8.0 - 13.0 years

5 - 9 Lacs

Gurugram

Work from Office

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Gurgaon location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologi...

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1.0 - 3.0 years

5 - 5 Lacs

Bengaluru

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Required Experience: Minimum 1 Year in International Voice Support(BPO) Qualification Graduates Only CTC: Up to 5.75 LPA+ Variables Location: Bangalore (Electronic City) Immediate Joiners Only Shifts: 24*7 Shifts 2 Way Cab Contact 8769866443 Neha

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2.0 - 7.0 years

5 - 6 Lacs

Kolkata

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Role & responsibilities Collaborate with NH and BAU advisors to reduce MTI and address grammatical issues. Conduct soft skills and customer experience training sessions as needed for NH and BAU advisors. Measure training efficacy through pre- and post-assessments to track communication skill improvements. Use customer feedback to evaluate CSAT/customer experience sessions efficacy. Leverage QA Monform parameters to assess communication skills; if unavailable, integrate relevant metrics into campaigns with internal quality auditors. Analyze DSAT calls and design targeted intervention sessions to drive performance improvement. Proficient in PowerPoint and Excel for content creation, reporting,...

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0.0 - 2.0 years

0 - 2 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Description We are seeking an experienced International Voice Process Associate to join our dynamic team in India. The ideal candidate will be responsible for providing exceptional customer support to international clients, ensuring their needs are met and issues are resolved efficiently. Responsibilities Manage inbound and outbound calls for international clients Assist customers with inquiries and provide appropriate solutions Maintain a high level of customer service and satisfaction Document all customer interactions in the CRM system Collaborate with team members to improve processes and service delivery Achieve performance targets and KPIs set by the management Skills and Qualification...

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0.0 - 1.0 years

1 - 2 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Roles and Responsibilities Handle international customer calls to provide exceptional customer service. Resolve customer queries related to products/services offered by the company. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction. Meet performance targets set by the organization for quality, productivity, and sales metrics. Desired Candidate Profile 0-1 year of experience in an International BPO or call center environment. Excellent communication skills in English (written & spoken). Ability to work on rotational shifts including night shifts. Strong problem-so...

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0.0 - 2.0 years

2 - 5 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Description We are looking for enthusiastic individuals to join our voice process team. This role is ideal for candidates fluent in Kannada, Tamil, or Malayalam, who are passionate about providing excellent customer service. As a voice process executive, you will be responsible for assisting customers over the phone and ensuring their queries are resolved efficiently. Responsibilities Handle incoming calls from customers and provide assistance in Kannada/Tamil/Malayalam. Resolve customer queries and complaints in a professional manner. Document all interactions with customers in the system accurately. Assist in the development of customer service scripts and FAQs in the respective language. ...

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0.0 - 3.0 years

0 - 4 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Handle inbound and outbound voice calls to assist customers with their inquiries. Provide accurate information regarding products and services to customers. Resolve customer complaints effectively and efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and outcomes. Handling inbound calls & providing them with exceptional customer service Maintaining accurate records of customer interactions Resolving customer complaints in a professional manner Strong problem-solving skills Skills and Qualifications Excellent verbal communication skills in English and regional languages. Strong listening skills...

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0.0 - 4.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Company - FOUNDEVER [Hitech city] Looking for International Voice process Excellent in English Language Rs.17,900 per month for freshers take home Rs.19,000 take home per month for Exp Rotational US Shifts 2 way transportation Monthly Incentives

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2.0 - 7.0 years

0 Lacs

Visakhapatnam, Pune, Mumbai (All Areas)

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Role & responsibilities Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and ...

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5.0 - 10.0 years

8 - 9 Lacs

Hyderabad

Work from Office

Role and Responsibilities: Voice/Communication coach is responsible for the overall communication & customer service skill wellness for the associates / teams aligned to them Voice/Communication coaches monitor calls and shares feedback with the associates Conduct classroom training / team huddles basis the call monitoring sessions Participate in calibration session within the team and with Quality /Operations when required Provide feedback to associates on positives, areas of opportunity and other observations based on audits Track associates performance after training to ensure effectiveness of training Closely work with Operations and get their input/feedback as to where are the shortcomi...

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5 - 9 years

1 - 5 Lacs

Noida

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About The Role Conduct comprehensive voice and accent training sessions for agents involved in outbound calling. Design and deliver personalized coaching sessions Develop training materials and practice exercises. Provide feedback and progress reports to clients. Work on voice clarity, articulation, and pronunciation adjustments. Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs. Monitor and assess agents performance on calls, providing constructive feedback and actionable insights for improvement. Design and implement evaluation processes to track progress and measure the effectiveness of training programs Collabora...

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2 - 5 years

3 - 6 Lacs

Mohali, Chandigarh

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We are Hiring for our Voice and Accent Team Designation : Associate Process Manager (VNA) India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : Voice and Accent / Communiacation Training in BPO Minimum Exp - 2-4 Year Experience in Voice and Accent (ONLY BPO VNA Training profile will be considered) Key Responsibilities: Conduct thorough assessments of call Center agents' language proficiency, identifying areas of improvement related to grammar, pronunciation, speech rate, and sentence construction. Develop and implement customized coaching plans for individual agents based on their language proficiency levels and specific needs. Deliver engagin...

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4 - 9 years

3 - 7 Lacs

Gurugram, Delhi / NCR

Work from Office

Voice Coach Exp- 4+ Years (2+ Yrs as Comms Coach) Loc- Gurgaon Pkg- Upto 9 LPA Skills- VnA Training, UK Accent, Comms Training, TNI, TTT, US/UK Process, BPO etc NP- 30 Days Nancy-8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Should have BPO experience.

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4 - 9 years

6 - 7 Lacs

Hyderabad, Bengaluru

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Hiring Now Role: Voice & Accent Trainer Min 4+ Years experience in an International BPO Min 2+ Years as a V&A Trainer Excellent Communications Immediate Joiners Preferred Rotational Shift/ Offs WFO Location: Bangalore/ Hyderabad Call Anumeha @ +91 6376649769

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