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2.0 - 5.0 years
3 - 7 Lacs
Noida
Work from Office
Role & responsibilities In these roles, you will be responsible for: • Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. • Reporting and tracking training effectiveness, project effectiveness • Interviewing new hires • Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: • Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) • Excellent Facilitation Skills • Coaching and Feedback • Proficient in MS office tools • Instructional Design Skills • Expat Canadian Contact on 7678666623
Posted 2 months ago
7.0 - 12.0 years
5 - 7 Lacs
Mumbai, Nagpur
Work from Office
Giving English Training and teaching on:- • English Grammar and Technicality • Phonetics and Syllables • Vocabulary- Excellent • Pronunciation • PSK (Public Speech Knowledge) • Linguistic Phrases- Excellent • Accent and Voice Quality Roles and Responsibilities Giving English Training and teaching on:- • English Grammar and Technicality • Phonetics and Syllables • Vocabulary- Excellent • Pronunciation • PSK (Public Speech Knowledge) • Linguistic Phrases- Excellent • Accent and Voice Quality
Posted 2 months ago
0.0 - 5.0 years
1 - 4 Lacs
Noida, Gwalior, Faridabad
Work from Office
HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908
Posted 2 months ago
0.0 - 5.0 years
1 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908
Posted 2 months ago
5.0 - 10.0 years
3 - 7 Lacs
Bengaluru
Work from Office
We are seeking a highly skilled and motivated Voice and Accent Trainer to join our dynamic team for an international voice process with a leading client in Bangalore. The ideal candidate will possess a strong background in voice training, accent modification, and communication skills development, with a focus on enhancing the effectiveness of our team members in delivering exceptional customer service. Key Responsibilities: Design and deliver comprehensive training programs focused on voice modulation, accent neutralization, and effective communication techniques tailored for an international audience. Conduct assessments to evaluate the current voice and accent proficiency of team members and identify areas for improvement. Provide one-on-one coaching and feedback to employees to enhance their speaking skills and confidence in a professional setting. Develop training materials, including manuals, exercises, and multimedia resources, to support the learning process. Stay updated on industry trends and best practices in voice training and communication to continuously improve training methodologies. Collaborate with team leaders and management to align training objectives with organizational goals and client requirements. Monitor and evaluate the effectiveness of training programs and make necessary adjustments based on feedback and performance metrics. Preferred candidate profile Bachelors degree in Communication, Linguistics, Education, or a related field. Proven experience as a Voice and Accent Trainer, preferably in an international voice process environment. Strong understanding of various accents and dialects, with the ability to teach and modify them effectively. Excellent verbal and written communication skills, with a clear and engaging speaking style. Ability to work collaboratively in a team-oriented environment and adapt to diverse learning styles. Certification in voice training or related fields is a plus. Minimum 2 years in US Voice process as a Trainer. Job Location: Bangalore ( For Our Leading client). Interested candidates can apply here or contact me prashanth hr @ 9360810536 from Monday to friday between 9.30a.m. to 5p.m. only. Kindly dont call on Saturday and Sunday.
Posted 2 months ago
5.0 - 8.0 years
5 - 10 Lacs
Pune
Work from Office
Team Leader Trainer | Customer Service | 5+ Years of Experience - Pune An exciting opportunity for a seasoned Trainer and Team Leader with 5+ years of experience in customer service and contact center operations. This role offers the chance to lead, coach, and train high-performing customer service teams while developing and delivering impactful training programs that directly support business growth and employee performance. Location: Pune, India Future Employer: A fast-growing, global business solutions provider offering specialized services in customer experience management, operations support, and professional training. Responsibilities: Design and deliver classroom, virtual, and on-the-job training programs for new hires and existing staff. Conduct voice, accent, and soft skills training sessions to improve communication standards. Lead and mentor customer service teams, driving productivity and ensuring performance targets are met. Collaborate with internal teams and SMEs to enhance training materials and operational processes. Monitor and analyze performance data, adjusting training plans to address skill gaps. Conduct onboarding sessions, introducing new employees to company culture, policies, and systems. Requirements: Bachelors degree in any discipline. 5+ years of experience in a customer service/contact center environment. Strong knowledge of contact center operations and technologies (CRM, IVR, ACD, WFM). Proven experience in training delivery, especially in voice & accent and soft skills. Excellent leadership, coaching, and stakeholder management abilities. Proficiency in MS Office and reporting tools. Whats In It For You:- Opportunity to lead and shape customer service training frameworks. Career progression in a fast-paced, global work environment. Collaborative, learning-driven, and employee-friendly culture. Work on diverse, impactful projects across customer experience and operational management. Reach us - If you think this role is aligned with your career, kindly write me an E-Mail along with your updated CV on nandini.narula@crescendogroup.in for a confidential discussion on this role. Keywords: Customer Service Trainer, Voice & Accent Training, L&D Team Leader, Contact Center Operations, Team Management, Soft Skills Training, Customer Experience Management, Process Improvement, Training Content Development, Stakeholder Engagement
Posted 2 months ago
5.0 - 10.0 years
10 - 20 Lacs
Chennai
Remote
Role : Account Manager Exp : 5 Years Pack : 20LPA Quali: Any graduation Must have : 400 Account handling,Salesforce,B2B& handling International customer account,Exc communication with accent. Shift : 6:30Pm to 3:30AM Regards, Bhuvana 9150760085
Posted 2 months ago
0.0 - 1.0 years
4 - 5 Lacs
Pune
Work from Office
International Customer Support (Voice) Graduate (Mandatory) CTC: Up to 5.75 LPA Fixed + Allowances + Incentives Pune (Hinjewadi) Immediate Joiners Only/ 30 days notice can take 24/7 Rotational (US Shifts) Both Way Cab (Within 25 KM) Work from Office
Posted 2 months ago
5 - 11 years
5 - 6 Lacs
Mumbai, Indore, Punjab
Work from Office
Giving English Training and teaching on:- • English Grammar and Technicality • Phonetics and Syllables • Vocabulary- Excellent • Pronunciation • PSK (Public Speech Knowledge) • Linguistic Phrases- Excellent • Accent and Voice Quality Roles and Responsibilities Giving English Training and teaching on:- • English Grammar and Technicality • Phonetics and Syllables • Vocabulary- Excellent • Pronunciation • PSK (Public Speech Knowledge) • Linguistic Phrases- Excellent • Accent and Voice Quality
Posted 2 months ago
5 - 11 years
5 - 6 Lacs
Ludhiana, Bhopal, Nagpur
Work from Office
Giving English Training and teaching on:- • English Grammar and Technicality • Phonetics and Syllables • Vocabulary- Excellent • Pronunciation • PSK (Public Speech Knowledge) • Linguistic Phrases- Excellent • Accent and Voice Quality Roles and Responsibilities Giving English Training and teaching on:- • English Grammar and Technicality • Phonetics and Syllables • Vocabulary- Excellent • Pronunciation • PSK (Public Speech Knowledge) • Linguistic Phrases- Excellent • Accent and Voice Quality
Posted 2 months ago
4 - 9 years
6 - 7 Lacs
Hyderabad, Bengaluru
Work from Office
Hiring Now Role: Voice & Accent Trainer Min 4+ Years experience in an International BPO Min 2+ Years as a V&A Trainer Excellent Communications Immediate Joiners Preferred Rotational Shift/ Offs WFO Location: Bangalore/ Hyderabad Call Anumeha @ +91 6376649769
Posted 2 months ago
7 - 12 years
5 - 7 Lacs
Mangaluru, Chennai, Coimbatore
Work from Office
Giving English Training and teaching on:- • English Grammar and Technicality • Phonetics and Syllables • Vocabulary- Excellent • Pronunciation • PSK (Public Speech Knowledge) • Linguistic Phrases- Excellent • Accent and Voice Quality Roles and Responsibilities Giving English Training and teaching on:- • English Grammar and Technicality • Phonetics and Syllables • Vocabulary- Excellent • Pronunciation • PSK (Public Speech Knowledge) • Linguistic Phrases- Excellent • Accent and Voice Quality
Posted 2 months ago
- 5 years
1 - 4 Lacs
Gurugram
Work from Office
HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078
Posted 2 months ago
0 - 4 years
3 - 3 Lacs
Hyderabad
Work from Office
Hiring for International Voice Process Freshers & Experienced Company: Sutherland Global Services Position: International Voice Process (Full-Time, Permanent) Industry: BPO / Call Centre Location: On-site (No virtual interviews) Job Responsibilities: We are seeking candidates for our International Voice Process role, responsible for handling customer calls from various countries. The role involves providing product, service, or technical support to resolve customer inquiries effectively. Perks & Benefits: Enhance emotional intelligence and communication skills. Gain in-depth knowledge of products/services. Build transferable skills applicable across industries. Develop problem-solving abilities. Two-way cab facility available (night shifts only, within a 15km radius). Preferred Candidate Profile: Fluency in English is mandatory. Strong communication skills. Open to freshers and experienced candidates. Education: Graduates, Undergraduates, and Postgraduates can apply. Willingness to work in 24/7 shifts with rotational week-offs (5 working days per week). Comfortable with on-site work (WFO). Immediate joiners preferred. Interview Process: HR Screening Round Assessment (Voice & Versant) Operations Round Documents to Carry: Updated Resume Hard Copy of Aadhaar Card/Any Govt recognized ID Proof Application Process: Interested candidates can Walkin to the below Location and Contact HR (Sundara) for interview and further inquiries. Contact Person: HR Sundara Contact Number: +91 9949193511 Interview Location: Sutherland Global Services NSL Arena Towers Address: Tower 2, C Wing, 9th Floor, Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 Please mention "HR Sundara" as the reference ID on your resume.
Posted 2 months ago
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