For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Job Summary: As an Engineer I - DevOps for our airline software platform, you will play a key role in supporting, automating, and optimizing our software development and deployment processes. You will work closely with cross-functional teams, including software engineers, QA, and operations, to ensure smooth and efficient integration, deployment, and monitoring of our systems. This entry-level role is ideal for candidates who are passionate about cloud technologies, automation, and continuous improvement in software delivery. Key Responsibilities: Infrastructure as Code (IaC): Assist in the design, implementation, and maintenance of infrastructure using tools like Terraform, CloudFormation, or similar. CI/CD Pipelines: Develop, maintain, and enhance Continuous Integration and Continuous Deployment (CI/CD) pipelines using tools such as Jenkins, GitLab CI, or Azure DevOps. Automation: Implement automation scripts and tools to streamline manual processes, reduce errors, and improve efficiency across the software development lifecycle. Monitoring and Logging: Set up and manage monitoring and logging solutions to ensure system reliability, performance, and availability. Tools may include Prometheus, Grafana, ELK Stack, or similar. Cloud Management: Work with cloud platforms such as AWS, Azure, or Google Cloud to manage, deploy, and troubleshoot cloud-based applications and services. Collaboration: Work closely with development teams to integrate new applications and features into the existing infrastructure, ensuring that they meet performance, security, and availability requirements. Security: Assist in implementing security best practices across the DevOps processes, including automated security testing, vulnerability scanning, and secure configuration management. Documentation: Create and maintain clear, concise documentation of infrastructure, processes, and procedures to ensure knowledge sharing and consistency. Qualifications: Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Experience: 0-2 years of experience in a DevOps, software engineering, or systems administration role. Technical Skills: o Basic knowledge of Linux/Unix systems administration. o Familiarity with scripting languages such as Python, Bash, or PowerShell. o Understanding of version control systems (e.g., Git). o Basic understanding of networking concepts. o Exposure to cloud platforms (AWS, Azure, GCP) is a plus. o Experience with CI/CD tools (Jenkins, GitLab CI, Azure DevOps) is desirable. o Understanding of containerization technologies (Docker, Kubernetes) is a plus. Soft Skills: o Strong problem-solving skills and attention to detail. o Ability to work collaboratively in a team environment. o Strong communication skills, both written and verbal. o Willingness to learn and adapt to new technologies and processes. Preferred Qualifications: Familiarity with Agile and DevOps methodologies. Basic knowledge of security best practices in software development and deployment. Experience with monitoring and logging tools. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Job Title: Analyst II - Service Management (Enterprise Infrastructure) Role Purpose As an Analyst I - Service Management for Enterprise Infrastructure, you will play a key role in ensuring the smooth operation and management of enterprise IT services. You will work closely with the infrastructure and operations teams to support incident, problem, and change management processes, as well as monitor the performance of IT services. This role is ideal for a proactive and detail-oriented individual who wants to build a career in IT service management within a complex enterprise environment. Duties & Responsibilities Incident & Problem Management: Coordinate and manage the incident resolution process, ensuring that issues are resolved in a timely manner and root cause analysis is performed for recurring problems. Change Management: Support the change management process by assessing risks, coordinating approvals, and ensuring smooth implementation of IT infrastructure changes. Service Monitoring & Reporting: Monitor IT infrastructure services, ensuring that service level agreements (SLAs) are met. Generate regular reports on service performance and key metrics for management. Collaboration with Teams: Work closely with IT infrastructure, network, and application teams to ensure that services are maintained at optimal performance levels and any service disruptions are addressed effectively. Continuous Improvement: Identify areas for improvement within service management processes and collaborate with teams to implement best practices that enhance service delivery and reliability. Documentation & Knowledge Sharing: Maintain up-to-date documentation of service management processes, incident resolution steps, and changes made to the infrastructure. Assist in developing training materials for users and other stakeholders. Knowledge, Experience & Skills Service Management Frameworks: Understanding of ITIL (Information Technology Infrastructure Library) or other service management frameworks. Incident & Change Management: Experience in managing incidents, problems, and changes within an enterprise IT environment. Enterprise Infrastructure Knowledge: Familiarity with enterprise IT infrastructure components, including servers, networks, storage, and cloud services. Communication & Coordination: Excellent communication skills to work effectively with cross-functional teams and ensure alignment on service management processes. Analytical & Problem-Solving Skills: Strong ability to analyze service issues, propose solutions, and improve operational efficiency through proactive service management. Tools & Platforms: Experience using service management platforms like ServiceNow, BMC, or other ITSM tools is a plus. What We Offer An innovative and collaborative working environment with opportunities for professional growth. Flexible working arrangements, including hybrid remote/office options. Work-life balance initiatives and support for continuous learning. The opportunity to work in a cutting-edge enterprise IT environment and contribute to service management excellence. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Role purpose We are seeking a skilled Middleware Engineer to join our dynamic IT team. The ideal candidate will have experience with middleware technologies and a strong understanding of encryption, and infrastructure-as-code. This role involves supporting and maintaining middleware platforms and shared service applications, ensuring their optimal performance and security. Duties & Responsibilities Middleware Management: Install, configure, and maintain middleware platforms including Apache Tomcat, RedHat JBoss, Microsoft IIS, and Oracle Weblogic. Network Security: Implement and manage network encryption technologies such as SSL and HTTPS. Authentication and Authorization: Manage SSO solutions, particularly with Active Directory, and implement MFA. System Administration: Perform basic Linux administration tasks and manage VPNs, DNS, and IPAM. Messaging Technologies: Work with messaging technologies like IBM MQ and Rabbit MQ. Infrastructure-as-Code: Use tools like Terraform, Ansible, and Git for infrastructure management. Shared Services Support: Support applications delivering MFA, data tokenization, and data encryption. Continuous Improvement: Identify and implement improvements to middleware and shared service applications. Agile Methodologies: Participate in Agile environments using Scrum and/or Kanban. Knowledge, Experience & Skills Proficiency with Apache Tomcat, RedHat JBoss, Microsoft IIS, and Oracle Weblogic. Kafka and Citrix experience is a plus. Strong written and verbal English skills. Excellent problem-solving and analytical skills. Strong teamwork and communication abilities. Some evidence of automation experience, ideally mentioning keywords 'Terraform', 'Ansible', 'Python', 'Powershell' Some evidence the candidate has had to think for themselves - e.g. they have been a consultant, team lead, project lead or just generally someone who has autonomy in one or more of their roles Evidence that they have written documents and/or mentored/coached more junior colleagues or clients

As a Senior Analyst - IMP Onboarding , lead and support the technical and operational onboarding of travel partners onto our New Distribution Capability (NDC) platform. This position is responsible for coordinating the end-to-end onboarding process, providing technical guidance, and ensuring a seamless partner experience in alignment with NDC standards. Working closely with cross-functional teams and external stakeholders, the analyst will lead efforts to scale NDC adoption. Duties and Responsibilities: Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs. Serve as a subject matter expert to Airline and third-party tech partners on NDC functionalities, standards for the respective airline. Work closely with GDSs, aggregators, and third-party tech partners to support their NDC implementation. Responsible to conduct end to end review of API workflow and assisting partners with certification. Monitor onboarding progress, track milestones, and resolve issues or blockers proactively. Excellent communication skills with the ability to explain technical topics to non-technical stakeholders. Analyze onboarding KPIs and propose process improvements. Following standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams. Knowledge of XML, JSON, JavaScript and SQL Server. Knowledge and understanding of infrastructure setup, databases, firewall, cloud, and networking. Ability to work within a small team environment with little supervision and flexible shift. Strong analytical/problem solving skills with knowledge of the airline industry. Knowledge, Skills and Experience: Must have experience in providing technical support for application software. Knowledge and experience with XML-based system interfaces, schema design, and hands on experience with XML based tools like Postman, SOAPUI. Familiar with Zendesk, and issue management systems (Jira - Service Desk/Zendesk). Strong project coordination and stakeholder management skills. Background in software development/programming given preference. Bachelors degree in computer science/information systems field or equivalent. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment

Senior Specialist - Enterprise Applications Mumbai Role Purpose: As a Senior Specialist - Enterprise Applications, you will take ownership of senior specialist - enterprise applications-specific challenges, lead initiatives that drive progress, and deliver measurable results. Collaborating with cross-functional teams, you will help the company achieve its strategic goals. Duties & Responsibilities: - Develop and implement strategies for senior specialist - enterprise applications that align with company objectives. - Oversee the execution of tasks related to senior specialist - enterprise applications, ensuring high quality and timeliness. - Collaborate with key stakeholders to identify opportunities for improvement. - Maintain a high standard of excellence in senior specialist - enterprise applications-related practices. Primary Duties &Responsibilities : - Lead and manage projects within your scope of senior specialist - enterprise applications. - Monitor progress and report results to leadership and stakeholders. - Serve as the primary point of contact for senior specialist - enterprise applications-related matters. - Provide mentorship and guidance to team members as needed. Knowledge, Experience & Skills: - Strong expertise in senior specialist - enterprise applications principles and methodologies. - Proven track record of success in a similar role. - Exceptional leadership, analytical, and communication skills. - Advanced knowledge of relevant tools and technologies. - Technical Skills - Dynamics 365, SQL , Azure, - Integration experience with any billing systems. - Data management framework knowledge within the D365 Finance and Operations platform according to best practices. What we offer: - Competitive salary and benefits. - Opportunities for career growth and professional development. - Flexible work arrangements to promote work-life balance. - An inclusive and collaborative work culture.

Translate processes and enhancement specifications into programs Develop or refine error-free code within agreed timescales using development techniques, tools, methods and languages with the aim of optimizing operational efficiency. Evaluate changes and perform impact analysis Work with functional staff to establish and clarify requirements Investigate reported faults in operational code to determine changes and approaches to the code for promotion and replacement, conforming to established procedures. Design and prepare unit testing plan strategies and write test scripts to validate all new software development and enhancements. Take ownership of the test and implementation phases of projects Knowledge, Experience & Skills: Knowledge required in: Java, JavaEE frameworks (Spring, Struts), HTML/HTML5, CSS/CSS3, Eclipse, JavaScript, JQuery and SQL Experience managing servers in linux environments (Tomcat, JBoss) Experience in understanding functional requirements Experience in delivering technical documentation Degree in Software Engineering

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Duties And Responsibilities Support the delivery of large programs or complex projects by performing specific tasks. Assist in program planning, resourcing, and progress reporting. Identify and address challenges encountered during program execution. Provide expert knowledge and support to program teams. Contribute to effective communication and collaboration within the program. Ensure tasks are completed on time and to the required quality standards. Knowledge, Experience & Skills 9 - 10 years of Experience in supporting large programs or complex projects. Knowledge of program planning, resourcing, and progress reporting. Strong problem-solving skills and ability to address challenges. Expertise in a specific area related to program delivery. Good communication and interpersonal skills. Ability to work effectively within program teams and support overall program success. What do we offer? An opportunity work on the future of travel industry in market leading company – NDC (New Distribution Capability) Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours, hybrid remote/office working environment Excellent, dynamic and multicultural environment What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Senior Engineer .NET Developer Pune Role Purpose As Senior Engineer .NET Developer, you will direct the development and execution of Incubation team, strategies and action plans. You will plan and direct. The successful candidate will need to ensure strong experience in developing software solutions using .NET Core and expertise in AWS technologies, including DynamoDB, Athena, EventBridge, Katalon, and Lambda. This position will be responsible for actively contributing to sprint design, and providing mentorship to team members. The focus will be on software development, technical design and architecture . In line with Accelya´s global business strategy, values and missions. What will you do? Managing Software Development- Design, code, and implement software solutions using .NET Core and related technologies. Develop high-quality, scalable, and maintainable software applications. AWS Services Integration-Utilize AWS services such as DynamoDB, Athena, EventBridge, Lambda, S3, and others to design and implement robust and efficient solutions. Integrate software applications with these services, ensuring optimal performance and scalability. Collaboration and Leadership-Work closely with cross-functional teams, including product managers, designers, and other engineers, to understand requirements and align development efforts. Provide technical leadership, mentorship, and guidance to junior team members. Technical Design and Architecture: - Collaborate with architects and senior engineers to define the technical vision, system architecture, and integration of AWS services. Contribute to the design and implementation of software components, ensuring scalability, performance, and adherence to best practices. Troubleshooting and Support- Investigate and resolve complex technical issues that arise during development or in production environments. Provide support and assistance to end-users or clients, ensuring the smooth operation of software applications. Knowledge, Experience & Skills Bachelor's degree in Computer Science, Software Engineering, or a related field. 5+ years of hands-on experience in software development using .NET Core, with a strong focus on projects leveraging AWS technologies. Expertise in AWS services, including DynamoDB, Athena, EventBridge, Katalon, and Lambda. Proficiency in Agile methodologies, including Scrum or Kanban, and experience working in an Agile environment. Experience with test automation and continuous integration/continuous deployment (CI/CD) pipelines is a plus. AWS certifications, such as AWS Certified Developer - Associate or AWS Certified Solutions Architect, are highly desirable. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Incident Detection Reporting: Monitor and review incident reports from multiple sources, including IT systems, monitoring tools, and user-reported incidents. Ensure that all incidents are logged in the incident management system with accurate information, including impact, urgency, and priority. Proactively identify recurring issues and escalate them to relevant teams for investigation and resolution. Incident Classification Prioritization: Classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined SLA (Service Level Agreement) criteria. Work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. Ensure that high-priority incidents are immediately escalated and addressed to minimize operational impact. Incident Resolution Coordination: Coordinate and collaborate with internal IT teams and external vendors to resolve incidents promptly. Follow established incident management processes and workflows to ensure that all incidents are resolved within agreed timelines and SLAs. Communicate incident status updates to relevant stakeholders, ensuring transparency and clarity throughout the resolution process. Root Cause Analysis Problem Management: Conduct preliminary investigations of recurring or critical incidents to identify root causes and work with the problem management team to prevent future occurrences. Provide input to post-incident reviews and contribute to lessons learned sessions to continuously improve incident management processes. Communication Stakeholder Management: Provide timely and accurate incident status updates to stakeholders, including business units, service owners, and senior management. Keep end users informed about incident progress, expected resolution times, and any potential workarounds. Ensure that incidents are documented clearly, with detailed notes on troubleshooting efforts, resolutions, and communication with affected users. Incident Documentation Reporting: Maintain accurate incident records, including incident details, troubleshooting steps, resolution actions, and follow-up tasks. Create and maintain incident management reports, including incident trends, performance against SLAs, and other relevant metrics. Provide incident trend analysis to identify areas for service improvement and recommend corrective actions. Continuous Improvement Best Practices: Identify opportunities for improving the incident management process, tools, and workflows to enhance the speed and efficiency of incident resolution. Contribute to the development of incident management best practices and the overall enhancement of IT service management (ITSM) processes. Assist in training and mentoring new team members on incident management procedures and tools. Post-Incident Reviews: Participate in post-incident reviews and analysis meetings to evaluate the effectiveness of incident handling and identify improvements for future incidents. Provide detailed reports on incidents, outlining the causes, impact, resolution, and lessons learned. Tool System Management: Ensure proper use of incident management tools and systems (eg, ServiceNow, Remedy, etc), including accurate logging, tracking, and reporting of incidents. Assist in the configuration and optimization of incident management systems to streamline workflows and enhance incident handling efficiency. Knowledge, Experience Skills Fresh graduates or candidates with internship experience in IT support or incident management are welcome. bachelors degree in Information Technology, Computer Science, or a related field, or equivalent work experience in incident management or IT support. Problem-solving and analytical skills with a willingness to learn. Good written and verbal communication skills to effectively communicate with technical teams and business stakeholders. Ability to work under pressure in a fast-paced environment while maintaining professionalism. Familiarity with IT concepts and interest in IT service management is a plus. What do we offer Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Job Summary As an Engineer II specializing in Software Development using C++, you will play a crucial role in designing, developing, and maintaining high-performance applications and systems. You will work collaboratively with cross-functional teams to gather requirements, implement software solutions, and ensure the reliability and efficiency of applications. This position requires strong proficiency in C++ programming, along with a solid understanding of software engineering principles and best practices. Key Responsibilities Software Development: Design, develop, and maintain applications and systems using C++, ensuring high performance, reliability, and scalability. Write efficient, well-structured, and maintainable code while adhering to coding standards and best practices. Requirements Gathering: Collaborate with product managers, system architects, and other engineers to gather and refine software requirements and specifications. Participate in technical discussions to understand user needs and translate them into functional software solutions. Testing and Debugging: Troubleshoot and debug existing applications to identify issues and implement effective solutions. Develop and execute unit tests, integration tests, and performance tests to ensure software quality and robustness. Documentation: Maintain comprehensive documentation of software design, architecture, and implementation processes. Create user manuals and technical documentation as needed for team and end-user reference. Continuous Improvement: Stay current with industry trends, emerging technologies, and best practices in C++ programming and software development. Provide recommendations for process improvements and innovative solutions to enhance system performance and functionality. Collaboration: Work closely with cross-functional teams to ensure successful project delivery and alignment with business objectives. Participate in code reviews, knowledge sharing, and mentoring junior engineers. Education Bachelor’s degree in computer science, Software Engineering, or a related field. Skills Technical Skills: Proficiency in C++ programming, with a solid understanding of object-oriented programming, data structures, and algorithms. Familiarity with development tools and environments (e.g., Visual Studio, GCC, debugging tools). Experience with version control systems (e.g., Git) and agile development methodologies. Problem-Solving Skills: Strong analytical and problem-solving abilities, with attention to detail and a commitment to quality. Communication Skills: Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders. Experience 2+ years of experience in software development, with a strong focus on C++ programming. Preferred Qualifications Experience with multi-threading, concurrency, and performance optimization techniques. Familiarity with other programming languages (e.g., C, Python) and software development paradigms. Knowledge of software design patterns and principles. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Senior Engineer- Software Development India Role purpose This position is for the Development team for which the primarily responsibility will be understanding the FLX platform and coding in different languages like JavaScript, XML, XSLT, C Sharp or C++. Duties & Responsibilities Code in JavaScript, XML, XSLT, C Sharp and C++. Test and troubleshoot programs utilizing the appropriate hardware, database and programming technology. Test and develop programming modifications. Write new program code using prescribed specifications. Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part. Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor. Maintain confidentiality regarding the information being processed, stored or accessed. Document programming problems and resolutions for future reference. Knowledge, Experience & Skills Experience with Javascript, CSharp and C++ Must have strong programming and analytical skills and be willing to code full time. Understanding of XML/SOAP, web services, web application development. Excellent debugging and troubleshooting skills, as well as strong analytical and problem-solving skills Knowledge of the Microsoft operating systems and tools, such as Microsoft Visual Studio. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Job Summary : The role is responsible for delivering the large and complex projects for different airlines. The role ensures that the project follow the Testing lifecycle of requirement understanding, Test planning, execution, defect management and delivery of quality product. Duties and Responsibilities : Contribute to effective communication and collaboration within the program Studying the specifics of the product Analyzing the project Planning work execution Identify and address challenges encountered during program execution. Prescribing recommendations to improve the quality of the product Knowledge, Experience & Skills: Senior QA Engineer with relevant IT experience of 3-5 years Experience in Functional testing, API Testing (XML recommended), Performance testing. Experience in Airline Domain preferred Experience in using different tools like SOAPUI, Katalon, Jmeter Driving the software quality assurance lifecycle within Agile processes Should have experience in using JIRA for Test management and defect management What do we offer? An opportunity work on the future of travel industry in market leading company NDC (New Distribution Capability) Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours, hybrid remote/office working environment Excellent, dynamic and multicultural environment

Duties and Responsibilities: Translate processes and enhancement specifications into programs Develop or refine error-free code within agreed timescales using development techniques, tools, methods and languages with the aim of optimizing operational efficiency. Evaluate changes and perform impact analysis Work with functional staff to establish and clarify requirements Investigate reported faults in operational code to determine changes and approaches to the code for promotion and replacement, conforming to established procedures. Design and prepare unit testing plan strategies and write test scripts to validate all new software development and enhancements. Take ownership of the test and implementation phases of projects Knowledge, Experience & Skills: Knowledge required in: Java, JavaEE frameworks (Spring, Struts), HTML/HTML5, CSS/CSS3, Eclipse, JavaScript, JQuery and SQL Experience managing servers in linux environments (Tomcat, JBoss) Experience in understanding functional requirements Experience in delivering technical documentation Degree in Software Engineering

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Principal – Costumer Success Mumbai Role purpose As a Principal – Costumer Success, you will cultivate and maintain strong relationships within assigned accounts, ensure high levels of customer satisfaction, facilitate the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside sales, service delivery, PMO, product management and Finance teams to ensure our services are delivered successfully. Duties And Responsibilities Build relationships with assigned customers, help them with issues and continually delight them with a positive, customer centric attitude. Work closely with customers to ensure that they are finding value in our products and services. During onboarding, ensure that customers are properly trained and educated on product usage; so their adoption time is minimized Educate customer on the use and benefit of our products Work closely with Sales, PMO, Support and other Technical Teams to ensure an exceptional customer experience and take care of any escalations Be a customer advocate, capturing customer feedback and reporting requests to respective teams. Be the voice of the customers in the company, providing the suitable balance between the customer’s requests and the company’s vision. Identify need for improvement in process and work across teams to effect this Develop and share best practices with team members to continually improve quality, effectiveness and efficiency of our processes Knowledge, Experience & Skills More than 3 years of experience in project management, customer success or account management position Knowledge of software development lifecycle and the delivery process in an IT organization Excellent presentation and communication skills Ability to collaborate with team members at all levels of the organization Ability to work with external customers at various levels in their organization (C-Level, Directors and Operational Managers) What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Equal Opportunity Accelya is an equal opportunity action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Assist in the development and execution of test plans and test cases for new system implementations. Perform functional, integration, and regression testing to validate new features and system changes. Document test results, report defects, and work with development teams to facilitate issue resolution. Support the creation and maintenance of QA documentation, including test scripts, test cases, and defect logs. Participate in the review and analysis of implementation requirements to ensure comprehensive testing. Collaborate with QA and project teams to ensure timely and effective testing and validation. Contribute to process improvements by identifying and suggesting enhancements to QA practices.

Role purpose As an Engineer II - Quality Assurance, you will be responsible fully testing the product or system to ensure it functions properly and meets the business needs. The role will involve creating and implementing testing methods, recording the test results, and providing recommendations to improve software programs based on the results. Duties and Responsibilities: Reviewing software specifications and technical design documents to provide timely and meaningful feedback for test planning and procedures Providing feedback to developers about automated testing strategies, design fixes, and patches. Reviewing and analyzing system specifications Performing system load tests for new products Executing test scripts and reviewing results Creating detailed, comprehensive and well-structured test plans and test cases Reporting and documenting technical issues. Making improvements to functionality, design, and usability of new products Knowledge, Experience & Skills: Experience conducting testing on Mobile apps on various operating systems e.g. iOS, Android, Windows etc. using various devices Experience using automated test tools Test script writing, using defect management tools like QC/Jira/ Bugzilla- Hands-on experience with functional testing, integration testing, regression testing, security testing, performance testing, and UI/UX testing.

Job Description: Duties and Responsibilities : Contribute to effective communication and collaboration within the program Studying the specifics of the product Analyzing the project Planning work execution Identify and address challenges encountered during program execution. Prescribing recommendations to improve the quality of the product Knowledge, Experience & Skills: Senior QA Engineer with relevant IT experience of 7-10 years Experience in Functional testing, API Testing (XML recommended), Performance testing. Experience in Airline Domain preferred Experience in using different tools like SOAPUI, Katalon, Jmeter Driving the software quality assurance lifecycle within Agile processes Should have experience in using JIRA for Test management and defect management What do we offer? An opportunity work on the future of travel industry in market leading company - NDC (New Distribution Capability) Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours, hybrid remote/office working environment Excellent, dynamic and multicultural environment

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities: Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues. Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems. Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services. Provide step-by-step assistance to end-users via phone, email, or chat. Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation. User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction. Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e.g., ServiceNow, JIRA). Update knowledge base articles and troubleshooting guides as needed. Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals. Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures. User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively. Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols. Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency. Qualifications: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience). Basic understanding of IT systems, hardware, software, and network technologies. Familiarity with service management tools (e.g., ServiceNow, JIRA, Zendesk) and ticketing systems is a plus. Strong problem-solving skills with the ability to diagnose and resolve basic technical issues. Excellent verbal and written communication skills, with a customer-centric approach to service delivery. Ability to work effectively in a team environment and interact with users of varying technical proficiency. Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests. Eagerness to learn new technologies and grow within the IT support field. Preferred: Previous experience in an IT support or customer service role is a plus. Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g., Microsoft Office, Google Workspace), and remote support tools. Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP. IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Key Responsibilities:Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services Provide step-by-step assistance to end-users via phone, email, or chat Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e g , ServiceNow, JIRA) Update knowledge base articles and troubleshooting guides as needed Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency Qualifications:Bachelor s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience) Basic understanding of IT systems, hardware, software, and network technologies Familiarity with service management tools (e g , ServiceNow, JIRA, Zendesk) and ticketing systems is a plus Strong problem-solving skills with the ability to diagnose and resolve basic technical issues Excellent verbal and written communication skills, with a customer-centric approach to service delivery Ability to work effectively in a team environment and interact with users of varying technical proficiency Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests Eagerness to learn new technologies and grow within the IT support field Preferred:Previous experience in an IT support or customer service role is a plus Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e g , Microsoft Office, Google Workspace), and remote support tools Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP IT certifications (e g , CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required

Role purpose As an Associate - Business Operations, you will process all transactions (volume based) and ensure compliance to quality and timelines. Maintain effective relationships with clients both internal and external. Duties and Responsibilities: Responsible for providing excellent customer service and determining the needs of the client. All queries are addressed, and that client relationships are maintained. Ensures completeness & timeliness of Data Processing Knowledge, Experience & Skills: Good excel skills. Hands-on experience implementing business processes. Documentation and Review of the process Bachelors degree