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102 Job openings at Accelya
About Accelya

Accelya is a global technology and services provider for the travel industry, offering solutions that enhance the operational efficiency and profitability of airlines and travel companies.

Engineer I - DevOps (Technology) NIGHT SHIFT

Pune

0 - 2 years

INR 3.0 - 5.0 Lacs P.A.

Hybrid

Full Time

NOTE - THIS IS A NIGHT SHIFT ROLE. Role purpose As an Engineer I - DevOps, you will play a crucial role in enhancing the efficiency and effectiveness of our software development and deployment processes. You will collaborate closely with development, operations, and quality assurance teams to automate and streamline our infrastructure, deployment pipelines, and system monitoring. This position is ideal for professionals with a strong technical background and a passion for improving operational workflows and system reliability. You will leverage your skills to implement best practices in CI/CD, infrastructure as code, and cloud management, ensuring that our systems are robust, scalable, and secure. Duties and Responsibilities Continuous Integration and Delivery: Design, implement, and manage CI/CD pipelines to automate testing and deployment processes, ensuring smooth and efficient releases. Collaborate with development teams to integrate new features and enhancements into existing pipelines. Infrastructure Management: Automate infrastructure provisioning and management using infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).Monitor system performance and optimize resource utilization for scalability and cost-effectiveness. Collaboration and Communication: Work closely with cross-functional teams to align on project goals, timelines, and requirements. Act as a liaison between development and operations teams to foster collaboration and improve workflows. Monitoring and Incident Management: Implement monitoring and alerting solutions to ensure system reliability and performance, using tools like Prometheus, Grafana, or similar. Participate in incident response, troubleshooting, and root cause analysis to address and mitigate issues effectively. Security and Compliance: Ensure adherence to security best practices and compliance requirements in all DevOps activities. Collaborate with security teams to implement security measures within the deployment pipeline. Documentation and Knowledge Sharing: Maintain comprehensive documentation of processes, systems, and configurations. Share knowledge and best practices with team members to foster continuous learning and improvement. Knowledge, Experience & Skills Bachelors degree in computer science, Information Technology, Engineering, or a related field. Strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal. Ability to work collaboratively in a fast-paced, team-oriented environment. Proactive mindset with a focus on continuous improvement and innovation. Experience: 1-2 years of experience in a DevOps, system administration, or related role. Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI, CircleCI) and cloud platforms (e.g., AWS, Azure, Google Cloud). Preferred Qualifications: Proficiency in scripting languages (e.g., Python, Bash) and automation tools. Experience with containerization technologies (e.g., Docker, Kubernetes) is highly desirable. About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The companys passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com

Engineer II - Infrastructure Services

Pune

3 - 5 years

INR 7.0 - 11.0 Lacs P.A.

Work from Office

Full Time

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Job Title: Analyst II - Service Management (Enterprise Infrastructure) Role Purpose: As an Analyst II - Service Management for Enterprise Infrastructure, you will play a critical role in managing and optimizing IT service management processes within the organization. You will support the enterprise infrastructure team by ensuring effective incident, problem, and change management, as well as by monitoring service performance and driving improvements in service delivery. This role is ideal for someone with a strong background in IT service management frameworks and experience in managing enterprise-scale infrastructure services. Duties Responsibilities: Service Management: Oversee and manage incident, problem, and change management processes, ensuring compliance with ITIL standards and maintaining high service quality across the enterprise infrastructure. Service Monitoring Reporting: Monitor the performance of enterprise infrastructure services, track service level agreements (SLAs), and generate regular reports on key performance indicators (KPIs) to ensure operational efficiency. Incident Problem Resolution: Lead efforts to resolve incidents and problems in a timely manner, performing root cause analysis to prevent recurrence and improve system resilience. Change Management: Facilitate the planning and execution of changes to the infrastructure environment, coordinating approvals, minimizing service disruptions, and ensuring a smooth transition for all stakeholders. Process Improvement Automation: Identify areas for improvement within the service management lifecycle, working to automate routine tasks and implement best practices to enhance service delivery. Collaboration with Teams: Work closely with infrastructure, network, application, and IT support teams to ensure that the service management processes are aligned with overall business and IT goals. Documentation Knowledge Sharing: Maintain and update service management documentation, including process workflows, incident reports, and change logs. Share knowledge across teams to foster continuous improvement. Knowledge, Experience Skills: IT Service Management Frameworks: Strong knowledge of ITIL (Information Technology Infrastructure Library) principles and experience in managing service management processes within an enterprise environment. Incident, Problem, Change Management: Proven experience in coordinating and managing the lifecycle of incidents, problems, and changes in a large-scale IT infrastructure. Enterprise Infrastructure Knowledge: Familiarity with enterprise IT infrastructure components, including servers, networking, storage, cloud services, and virtualization technologies. Service Monitoring Tools: Experience with service management platforms (e.g., ServiceNow, BMC) and tools for monitoring enterprise infrastructure performance and reporting. Analytical Problem-Solving Skills: Ability to analyze complex incidents and problems, propose effective solutions, and continuously improve service management processes. Communication Collaboration: Excellent communication skills to work effectively with cross-functional teams, ensuring alignment on service management processes and goals. What We Offer: A challenging and dynamic work environment with opportunities for professional development. Flexible working arrangements, including hybrid remote/office work. A focus on work-life balance with initiatives that support personal well-being. Opportunities to work with advanced IT infrastructure and service management processes. What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Engineer I - Implementation Quality Assurance

Pune

3 - 5 years

INR 4.0 - 8.0 Lacs P.A.

Work from Office

Full Time

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Duties Responsibilities: Collaborate with Business Analyst to understand the requirements and provide testing efforts. Create detailed, comprehensive and well-structured test plans and test cases. Estimate, prioritize, plan and coordinate testing activities. Design, develop and execute automation scripts using Automation tools Perform API Testing (XML knowledge Preferred), functional testing and regression testing to identify and document software defects. Report and track defects using designated bug tracking tools, ensuring thorough documentation of issues. Assist in the creation and maintenance of test documentation, including test plans, test cases, and test scripts. Participate in daily stand-ups, sprint planning, and retrospective meetings as part of the Agile development process. Knowledge, Experience Skills: Good understanding of software testing principles, methodologies, and best practices. Basic Knowledge of API testing - XML and JSON knowledge preferred Knowledge of Tools like SOAPUI Preferred Good Scripting/coding knowledge and enthusiasm in learning Automation. Familiarity with Agile/Scrum development methodologies. Good Analytical skills to understand the root cause of problems and think critically about testing strategies. What do we offer Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Opportunity to work in Airline Domain on latest NDC Technology About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Senior Analyst- Business Consulting

Pune

3 - 5 years

INR 11.0 - 15.0 Lacs P.A.

Work from Office

Full Time

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose: As a Senior Analyst - Business Consultant you will act as a link between the Development Team and Product Management Team / Customers gathering functional requirements and translating them to technical requirements for the development and implementation of new products and enhancement of existing products. This role will also be expected to collaborate with internal technical leads/architects/designers to collaborate on the overall solution approach and design. An individual filling the Senior Analyst - Business Consultant role should be comfortable being introduced during a pre-sales or project engagement and can articulate possible solutions applicable to a set of customer requirements. Duties and Responsibilities: Work closely with the customer to understand business needs and objectives. Elicit, document, and prioritize functional and non-functional requirements in the Business Requirement Document. Analyze the requirements and define the transactions and components impacted. Create EPICs, business stories and XML schema change requests needed to support the development and delivery of the new feature. Collaborate with software developers and architects and document the solution design that meets customer s needs. Create project plans, timelines, and deliverables in coordination with project managers and stakeholders, tracking progress and addressing risks and issues proactively. Support the development, QA and UAT testing, and the implementation of new features. Demo the functional enhancement to customer stakeholders. Knowledge, Experience Skills: Bachelors degree in Computer Science, Information Systems, Business Administration, or related field. Additional certifications (e.g., CBAP, PMP) preferred. Proven experience as a business analyst or IT consultant, with a focus on airline operations or related domains. Proficiency in requirements elicitation techniques, process modeling tools, and project management methodologies (e.g., Agile, Safe, Scrum). Strong analytical skills. Excellent communication, collaboration, and stakeholder management skills, with the ability to influence and negotiate effectively. Knowledge of airline industry standards standards, and best practices, such as IATA regulations and airline industry data exchange standards (e.g., XML, EDIFACT). What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Engineer II - Software Development

Pune

1 - 4 years

INR 11.0 - 12.0 Lacs P.A.

Work from Office

Full Time

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Job Summary: As an Engineer II specializing in Software Development using C++, you will play a crucial role in designing, developing, and maintaining high-performance applications and systems. You will work collaboratively with cross-functional teams to gather requirements, implement software solutions, and ensure the reliability and efficiency of applications. This position requires strong proficiency in C++ programming, along with a solid understanding of software engineering principles and best practices. Key Responsibilities: Software Development: Design, develop, and maintain applications and systems using C++, ensuring high performance, reliability, and scalability. Write efficient, well-structured, and maintainable code while adhering to coding standards and best practices. Requirements Gathering: Collaborate with product managers, system architects, and other engineers to gather and refine software requirements and specifications. Participate in technical discussions to understand user needs and translate them into functional software solutions. Testing and Debugging: Troubleshoot and debug existing applications to identify issues and implement effective solutions. Develop and execute unit tests, integration tests, and performance tests to ensure software quality and robustness. Documentation: Maintain comprehensive documentation of software design, architecture, and implementation processes. Create user manuals and technical documentation as needed for team and end-user reference. Continuous Improvement: Stay current with industry trends, emerging technologies, and best practices in C++ programming and software development. Provide recommendations for process improvements and innovative solutions to enhance system performance and functionality. Collaboration: Work closely with cross-functional teams to ensure successful project delivery and alignment with business objectives. Participate in code reviews, knowledge sharing, and mentoring junior engineers. Education: Bachelor s degree in computer science, Software Engineering, or a related field. Skills: Technical Skills: Proficiency in C++ programming, with a solid understanding of object-oriented programming, data structures, and algorithms. Familiarity with development tools and environments (e.g., Visual Studio, GCC, debugging tools). Experience with version control systems (e.g., Git) and agile development methodologies. Problem-Solving Skills: Strong analytical and problem-solving abilities, with attention to detail and a commitment to quality. Communication Skills: Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders. Experience: 2+ years of experience in software development, with a strong focus on C++ programming. Preferred Qualifications: Experience with multi-threading, concurrency, and performance optimization techniques. Familiarity with other programming languages (e.g., C, Python) and software development paradigms. Knowledge of software design patterns and principles. What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Principal - IT Security Architecture

Mumbai

7 - 10 years

INR 20.0 - 24.0 Lacs P.A.

Work from Office

Full Time

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Principal - IT Security Architecture Mumbai Role purpose As a Principal - IT Security Architecture, you will play a critical role in the development, implementation, and management of the companys information security strategy. This position will focus on architecture, engineering, RFP and contract management, and serving as a business security liaison. Sr, manager will work closely with various departments to ensure the security of the companys information assets and compliance with relevant regulations. Duties Responsibilities: Security Architecture and Engineering: Develop and maintain the security architecture framework to ensure the integrity, confidentiality, and availability of information assets. Oversee the design and implementation of security solutions, including network security, endpoint security, and cloud security. Collaborate with IT and engineering teams to integrate security best practices into system and application development. RFP and Contract Management: Lead the development and evaluation of security requirements for RFPs (Request for Proposals) and contracts. Ensure that security considerations are integrated into vendor selection and contract negotiation processes. Manage relationships with third-party vendors and service providers to ensure compliance with security policies and standards. Secure assessment for in house products Organise and orchestrate in house products to be assessed for secure assessment including third party contractors Plan periodical assessment of all in house developed solution and get require certificate of completion and reports released Follow up product team to close all open points as per secure assessment results Business Security Liaison: Act as the primary point of contact for business units regarding information security matters. Provide guidance and support to business units in identifying and mitigating security risks. Conduct security awareness training and promote a culture of security within the organization. Compliance and Risk Management: Ensure compliance with relevant regulations, standards, and frameworks (e.g., PCI DSS, GDPR, ISO 27001, NIST). Conduct regular security assessments and audits to identify vulnerabilities and recommend remediation actions. Develop and maintain incident response plans and coordinate responses to security incidents. Leadership and Collaboration: Provide leadership and mentorship to the information security team. Collaborate with senior management to align security initiatives with business objectives. Represent the information security function in internal and external meetings and forums. Knowledge, Experience Skills Bachelor s degree in Information Technology, Computer Science, Information Security, or a related field. A master s degree is preferred. Professional certifications such as CISSP, CISM, CRISC, or similar are highly desirable. Minimum of 7 years of experience in information security, with at least 3 years in a leadership role. Strong understanding of security architecture, engineering, IT frameworks, standards, and regulations. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders. Proven ability to manage multiple projects and priorities in a fast-paced environment. Experience with risk management tools and software. Knowledge of cloud security and emerging technologies. Experience with RFP and contract management processes. Familiarity with data privacy regulations and compliance requirements. Excellent communication and interpersonal skills Ability to work effectively with cross-functional teas and manage multiple priorities What do we offer Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Equal Opportunity Accelya is an equal opportunity action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Senior Engineer - IT Security

Mumbai

4 - 6 years

INR 9.0 - 13.0 Lacs P.A.

Work from Office

Full Time

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Senior Engineer Cyber security Mumbai Role purpose As a Senior Engineer - Cyber security, you will play a critical role in the implementation, and management of the companys information security strategy. This position will focus on engineering, compliance and serving as a business security liaison as needed. Engineer will work closely with various departments to ensure the security of the companys information assets and compliance with relevant regulations and standards. Duties Responsibilities: Security Architecture and Engineering: Maintain and implement the security architecture framework to ensure the integrity, confidentiality, and availability of information assets. Oversee the implementation of security solutions, including network security, endpoint security, and cloud security. Collaborate with IT and engineering teams to integrate security best practices into system and application development. Perform regular scans for PCI compliance Perform regular follow up with other teams share periodical reports related to vulnerabilities and follow up to closure. Perform required PCI scans Compliance and Risk Management: Ensure compliance with relevant regulations, standards, and frameworks (e.g., PCI DSS, GDPR, ISO 27001, NIST). Participate and conduct regular security assessments and audits to identify vulnerabilities and recommend remediation actions. Develop and maintain incident response plans and coordinate responses to security incidents. Knowledge, Experience Skills Bachelor s degree in Information Technology, Computer Science, Information Security, or a related field. A master s degree is preferred. Professional certifications such as CC, CEH, COMP TIA network+, CCNA, CISSP, CISM, CRISC, or similar are highly desirable. Minimum experience 6 years with at least 1 years of experience in information security, at least 3 years as network engineer or software developer role. Strong understanding of, engineering, IT frameworks, standards, and regulations. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders. Proven ability to manage multiple projects and priorities in a fast-paced environment. Experience with risk management tools and software. Knowledge of cloud security and emerging technologies. Preferably AWS Familiarity with data privacy regulations and compliance requirements. What do we offer Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Equal Opportunity Accelya is an equal opportunity action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Senior Engineer - Software Development

Mumbai

2 - 5 years

INR 12.0 - 13.0 Lacs P.A.

Work from Office

Full Time

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. What do you need to know 2 to 5 years experience in software development Strong problem solving and analytical skills Ability to analyze information in complex way, with accuracy and attention to detail Good questioning skills and able to explain technical information in a clear way Good team working and interpersonal skills Degree in software engineering Experience required in: ASP.NET Core C#, HTML, CSS We will also value: React.js , Javascript, ReactBootstrap Redux Typescript knowledge Unit testing

Specialist - Database Administrator (SQL Server Administration)

Mumbai

3 - 6 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Specialist - Database Administrator (SQL Server Administration) Mumbai Role Purpose Accelya software drives the airline industry. If you have ever travelled by air it is likely that our software made that journey possible. Several of Accelya s applications depend upon Microsoft SQL Server. As we embark on an insourcing exercise, we are seeking SQL Server Database engineers of different experience levels to continue to ensure our applications remain secure, highly available, fast and efficient. Duties and Responsibilities: Design and deploy architectures and configuration that maintain availability in the event of component or site failure Develop standards for deploying and configuring Microsoft SQL Server and the technologies it depends upon (storage, operating system, network, etc) Define procedures for the deployment, configuration and operation of Microsoft SQL Server on various platforms including AWS, VMWare Cloud on AWS and on-prem Develop automation to deploy, configure and operate all Microsoft SQL Server instances consistently and efficiently Design and implement monitoring, alerting and self-healing strategies that maintains the health and availability of Accelya s growing Microsoft SQL Server platform Harden Accelya s Microsoft SQL Server instances to prevent the theft or ransom of data, and to adhere to strict regulatory requirements Upgrade databases to new versions. Deploy latest patches released by Microsoft Train the wider database engineering teams on the deployment and management of Microsoft SQL Server so that Accelya can deliver services 24*7 Collaborate with our software engineering teams to help them deliver secure, highly available, high performing applications on Microsoft SQL Server Experience, Knowledge Skills Required: A solid understanding of installing configuring modern versions of SQL Server Experience of architecting, deploying operating high availability disaster recovery like clustering, Log Shipping Always On Experience backing up and restoring data at various levels of granularity - instance, database, object, rows, etc Ability to secure database data and simplify evidence gathering for security-related audits Knowledge of how to design implement monitoring, alerting self-healing strategies Ability to apply logic and data to diagnose and describe incidents and problems Experience developing automation that increases consistency and reduces human effort using tools like Terraform, Ansible, Puppet, Salt, Chef etc. Exposure to AWS and/or VMWare Cloud on AWS would be advantageous, but training will be provided if not The flexibility to support out of hours work, possibly working as part of a shift rota Knowledge and/or experience of open-source database platforms such as Postgres, MySQL, MariaDB MongoDB, and Cassandra will be advantageous, but not essential What Do We Offer We can promise that your role at Accelya will make a difference to our customers. Our work is demanding, interesting and will enable you to grow yourself and your career. We are implementing a cloud-first strategy so you will have the opportunity to experience public cloud technologies from AWS and private cloud platforms like VMWare Cloud on AWS. Accelya doesn t like to do the same thing 100s of times manually, so we are automating everything that we do. You will become a key part in this. We deliberately foster an environment where people are encouraged to share ideas and experience, admit mistakes, and ask for help. Accelya Enterprise IT support our customers 24 x 7, and some of the roles available will have an operational element, but we are already working on how to make that less demanding. About Accelya Accelya is a leading global technology and service provider to the air transport industry delivering innovative change at speed and scale. The company s market-leading passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Over 250 airline customers count on Accelya, with operations spread across nine countries and employing over 2,000 professionals worldwide. For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. For more information, please visit www.accelya.com and https: / / accelya.turtl.co / story / accelya-corporate-brochure / page / 1 . #LI-MK1

Analyst I - Implementation

Pune

0 - 3 years

INR 2.0 - 5.0 Lacs P.A.

Work from Office

Full Time

What will you do? Product installation and configuration Data migration activities Disaster Recovery, and other Setup activities 1st level issue analysis post Installation Maintaining Daily Time Sheet of Self Work on weekends on need basis for Go-Lives Documenting Setup related activities Application and Database maintenance activities What do you need to know? Aptitude for learning new technologies quickly Good Communication Creative Thinker Punctuality and Regularity in attending Office Knowledge of Jboss, Tomcat and Weblogic. Preferably knows SQL, PL/SQL, Shell Scripting on Linux BE IT or equivalent Basic understanding of JIRA,GIT and Devops. What does the future of the air transport industry look like to you? Whether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Senior Engineer- Platform Services

Pune/Pimpri-Chinchwad Area

0 years

Not disclosed

On-site

Full Time

For more than 40 years, Accelya has been the industryโ€™s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities Manage 24x7x365 system administration operations, including O/S and server support across production, development, and internal IT environments.Troubleshoot, tune, upgrade, and monitor Windows and ESXi infrastructure.Setup and maintain hardware, including Dell/HP servers, and coordinate with vendors for hardware issue resolution.Perform datacenter management, including infrastructure asset management, license compliance, and reporting.Install and configure Windows and ESXi OS, ensure server hardening, and administer file servers and user-level permissions.Manage WSUS for patching, version upgrades, and maintaining patch compliance.Configure and manage Windows cluster infrastructure.Mitigate vulnerabilities identified during VAPT scans.Administer Virtual Center, ESXi, VRA, SRM, and Disaster Recovery (DR) setups and conduct regular DR drills.Provide audit evidence and support security audits.Maintain knowledge of ITIL processes such as Incident, Change, and Problem Management. Preferred Qualifications Experience with Cisco Hyperflex, Dell VxRail is advantageous.Familiarity with VMware ESXi patching/upgrade, VMware Update Manager, baseline creation, and host profile management.VMware and/or Windows certification.Good understanding of ITIL processes and audit compliance. Good-to-Have Skills Automation and scripting knowledge.Basic networking concepts.Experience with Citrix Xen.Familiarity with AWS or VMC environments.Requirements:Strong communication skills and flexibility to work in shifts.Proven experience in Windows and ESXi infrastructure management.Knowledge of security and compliance best practices, including audit processes.This position offers an exciting opportunity to work with cutting-edge infrastructure and technology while contributing to the operational excellence of the organization. What does the future of the air transport industry look like to you? Whether youโ€™re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Service Delivery Manager

Mumbai

4 - 7 years

INR 10.0 - 14.0 Lacs P.A.

Work from Office

Full Time

The Service Delivery Coordinator manage full IT Infrastructure services life cycle following ITSM ITIL best practices. Successful service delivery coordination includes full-service implementation from request to delivery, ensuring proper quality, quantity and end-customer satisfaction for enterprise applications and solutions, using proper KPIs and measures within agreed service level agreements. The SDC leads worldwide cross-functional workstream s, task forces and other initiatives, involving different technical team members, contractors, vendors and stakeholders, ensuring IT infrastructure services are delivering the expected scope and business value, while completing on budget and on schedule. Key Duties Responsibilities: Accountable for ensuring IT infrastructure services are delivering on-time, on budget, and meeting functional and quality specifications. Forecasts, manages, and reports on IT infrastructure services, managing deviations, issues, risks, problems and changes using appropriate and agreed upon processes and tools established within the company. Handling IT service escalations by combining business impact judgment with effective technical assessment done by proper key subject matter experts. Identifies resources needed to complete work and collaborates with resource manager(s) in order to assemble appropriate ad-hoc skilled teams. Provides frequent dashboards and status reports, communicating to applicable executive leadership and key stakeholders. Develop and execute service delivery plans that maximize, improve or enhance internal customer experience and achieve higher product/service adoption, customer satisfaction, and overall health scores. Knowledge, Experience Skills Experience working in ITSM (ITIL) environments, being an advantage other experiences in Agile, Waterfall, and Hybrid methodologies. ITIL Foundation v4 Certification is an advantage. Demonstrated proficiency in Microsoft Office Suites of products, (ie Visio, Excel, PowerPoint, Outlook, etc). Experience managing ITSM ServiceDesk tools is an advantage. Experience with multiple working streams and coordinating with enthusiastic, wide teams of 10 or more team members. All of them, with the ability to influence inside and outside of the organization at the highest levels to garner support. Large enterprise initiatives experience is an advantage. Proven coordination experience including background in project management or service management with the ability of dealing with different roles and seniority levels. Strong understanding of various technologies, focused on IT infrastructure (server, storage, networking), applications, cloud technologies, information security, and databases. Good written and verbal communication skills in Spanish and English. Both fluid for communicating with other countries would be a must. What do we offer Flexible working hours Remote Work-life balance Excellent, dynamic and multicultural environment

Analyst II - Service Management

Mumbai

1 - 2 years

INR 3.0 - 4.0 Lacs P.A.

Work from Office

Full Time

Advanced Troubleshooting: Provide second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems Incident Resolution: Investigate and resolve service requests related to desktop/laptop configurations, software installations, operating systems, network connectivity, and other IT-related issues System Configuration and Installation: Assist with the configuration, deployment, and installation of software and hardware, ensuring that all systems meet the organization s technical requirements and standards Escalation Handling: Escalate unresolved or critical issues to L3 support or other relevant technical teams while ensuring proper documentation of all troubleshooting steps and actions taken Remote Support: Provide remote support to end-users for troubleshooting and issue resolution, using remote desktop tools and other IT support software Root Cause Analysis: Perform detailed root cause analysis of recurring technical issues, identifying and implementing solutions to prevent reoccurrence Collaboration: Work closely with L1 support teams, IT infrastructure teams, and other departments to ensure efficient incident management and resolution Documentation: Maintain accurate and up-to-date records of incidents, including detailed descriptions of issues, solutions, and follow-up actions in the ticketing system (eg, ServiceNow, JIRA) Training and Knowledge Sharing: Provide guidance and training to L1 support team members on troubleshooting techniques, tools, and processes Contribute to knowledge base articles and documentation for internal use Performance Monitoring: Monitor system performance and alerts to proactively identify potential issues before they impact end-users, following established protocols Service Improvement: Provide feedback on processes, procedures, and tools, and contribute to continuous improvement initiatives aimed at increasing the efficiency and effectiveness of the support team Qualifications: bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience) 1-2 years of experience in IT support, troubleshooting, or a similar technical role Strong knowledge of operating systems (Windows, macOS, Linux) and experience troubleshooting system performance, software issues, and networking problems Familiarity with IT service management platforms (eg, ServiceNow, JIRA) and ticketing systems Excellent problem-solving and analytical skills with a methodical approach to diagnosing and resolving issues Ability to effectively communicate technical concepts to both technical and non-technical users Strong organizational and time-management skills, with the ability to handle multiple tickets and prioritize tasks effectively Ability to work we'll independently and as part of a team, collaborating with cross-functional teams as needed Strong attention to detail and documentation skills Preferred: IT certifications such as CompTIA A+, Microsoft Certified: Windows, Network+, or equivalent Experience with remote desktop and remote support tools Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN) Experience supporting cloud-based applications and services

Analyst II - L2 Support

Pune

5 - 10 years

INR 4.0 - 8.0 Lacs P.A.

Work from Office

Full Time

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. As a Analyst II - L2 Support, you will play a crucial role in ensuring the stability, availability, and performance of our production environment. This individual will be responsible for monitoring, maintaining, and troubleshooting our systems and applications to minimize downtime and optimize efficiency. Duties and Responsibilities: Regularly monitor the production environment to ensure system health and availability and identify and resolve issues, such as system errors, performance bottlenecks, or downtime, in a timely manner. Perform routine maintenance tasks to ensure optimal performance and reliability of systems and applications. Respond promptly to incidents reported by users or detected through monitoring systems. Conduct thorough troubleshooting and root cause analysis to identify the underlying issues and implement corrective actions and workarounds to restore service and minimize impact on users. Provide technical assistance to end-users and other internal teams, addressing their inquiries and resolving technical issues. Maintain accurate and up-to-date documentation of system configurations, procedures, troubleshooting steps, and resolutions Proactively identify opportunities to improve the production environment, such as optimizing performance, enhancing reliability, or automating repetitive tasks. Knowledge, Skills and Experience: Proficiency in XML-based system interfaces, including schema design and the use of XML-based tools such as SOAPUI and Postman, is preferred. Familiarity with Zendesk and issue management systems like JIRA. Understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles. Knowledge of scripting languages (e.g., Groovy, Python, VBA). What do we offer Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Note - This role will be in Rotational Shifts What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Engineer I - System Administration

Mumbai, Maharashtra, India

0 - 2 years

Not disclosed

On-site

Full Time

For more than 40 years, Accelya has been the industryโ€™s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose As an Engineer I - System Administration, you will install and monitor Linux/Windows operating systems, administer, support, troubleshoot and cater to the business needs in this environment. You will resolve user issues, address change management requests, and identify potential issues by implementing protective measures. Duties And Responsibilities Design and develop infrastructure monitoring and reporting toolsSupport and troubleshoot various Linux/Windows environmentsHelp tune performance and ensure high availability of infrastructurePerform regular backups & restoration as per defined processFault finding, analysis and of logging information for reporting of performance exceptionsPerform day-to-day maintenance; investigate and resolve incidents and/or change tickets for the environment.Evaluate, recommend, and implement strategies for scalability, disaster recovery and high availability Knowledge, Experience & Skills Knowledge of Operating Systems installation, configuration and hardening managementKnowledge of system admin, Linux/Windows operating systems, net backup and EMC storage AdminRed Hat Certified Engineer (RHCE)Knowledge of App servers and web servers:JBOSS, Websphere, Apache, IIS, etc.Bachelorโ€™s degree in IT, Computer Science, Computer Engineering or similar related fields required. What does the future of the air transport industry look like to you? Whether youโ€™re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Team Lead - Software Development

Mumbai

8 - 12 years

INR 20.0 - 22.5 Lacs P.A.

Hybrid

Full Time

Dear Candidate, If interested, pls ,mail your below details along with CV on Jagruti.pandit@accelya.com Total exp: CTC & ECTC: Notice: Current location: Below is the JD J ob Posting Title Job Posting Title Team Lead - Software Development Job Description Summary We are seeking an experienced Team Lead - Implementation Development to oversee the design, customization, and deployment of software solutions that meet client needs. The ideal candidate will combine strong technical expertise with leadership skills to guide a team of developers, ensuring successful project implementation and client satisfaction. Job Description Job Description Key Responsibilities: Team Leadership and Management โ€ข Lead, mentor, and manage a team of developers to deliver high-quality implementation projects. โ€ข Plan and allocate resources effectively to meet project deadlines and objectives. โ€ข Foster a collaborative and innovative team environment. Solution Design and Development โ€ข Collaborate with clients and stakeholders to gather requirements and translate them into technical solutions. โ€ข Design and develop customized software modules or system integrations tailored to client specifications. โ€ข Ensure all development aligns with best practices, organizational standards, and project goals. Implementation and Deployment โ€ข Oversee the end-to-end implementation process, including configuration, testing, and deployment of solutions. โ€ข Work closely with QA teams to ensure robust testing and quality assurance processes. โ€ข Troubleshoot and resolve issues during and post-deployment to ensure smooth transitions. Process Optimization and Automation โ€ข Identify opportunities for process improvement and implement automation where possible to enhance efficiency. โ€ข Document workflows, solutions, and best practices for internal use and knowledge sharing. Stakeholder Collaboration and Communication โ€ข Act as the primary technical point of contact for clients during implementation projects. โ€ข Provide regular updates to clients, project managers, and leadership on progress, challenges, and risks. Post-Implementation Support โ€ข Ensure smooth handover of completed solutions to support or maintenance teams. โ€ข Provide training or guidance to clients and end-users as needed. Qualifications and Skills: Education: โ€ข Bachelors degree in Computer Science, Software Engineering, Information Technology, or a related field. Experience: โ€ข 7+ years of experience in software development and implementation roles, with at least 2 years in a leadership capacity. โ€ข Proven track record of delivering successful implementation projects in a client-focused environment. Technical Skills: โ€ข Proficiency in programming languages (e.g., Java, Python, C#, or others relevant to the domain). โ€ข Strong understanding of system integration and APIs (RESTful, SOAP, or GraphQL). โ€ข Familiarity with database systems (SQL, NoSQL) and query optimization. โ€ข Experience with cloud platforms (e.g., AWS, Azure, GCP) and DevOps practices is a plus. โ€ข Knowledge of Agile/Scrum methodologies and project management tools like Jira or Trello. Soft Skills: โ€ข Excellent leadership and team management capabilities. โ€ข Strong analytical and problem-solving skills. โ€ข Outstanding verbal and written communication skills, with the ability to simplify complex concepts. โ€ข Customer-focused mindset with attention to detail. Preferred Qualifications: โ€ข Certifications in project management (e.g., PMP, Scrum Master) or relevant technologies. โ€ข Experience in specific domains (e.g., ERP systems, SaaS platforms, CRM integrations). Work Environment: โ€ข Flexible work arrangements, including hybrid or remote options, based on company policies. โ€ข Collaborative and dynamic environment that values innovation and professional growth.

Engineer - I Devops

Pune/Pimpri-Chinchwad Area

0 years

Not disclosed

On-site

Full Time

For more than 40 years, Accelya has been the industryโ€™s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Duties And Responsibilities Continuous Integration and Delivery: Design, implement, and manage CI/CD pipelines to automate testing and deployment processes, ensuring smooth and efficient releases. Collaborate with development teams to integrate new features and enhancements into existing pipelines. Infrastructure Management: Automate infrastructure provisioning and management using infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).Monitor system performance and optimize resource utilization for scalability and cost-effectiveness. Collaboration and Communication: Work closely with cross-functional teams to align on project goals, timelines, and requirements. Act as a liaison between development and operations teams to foster collaboration and improve workflows. Monitoring and Incident Management: Implement monitoring and alerting solutions to ensure system reliability and performance, using tools like Prometheus, Grafana, or similar. Participate in incident response, troubleshooting, and root cause analysis to address and mitigate issues effectively. Security and Compliance: Ensure adherence to security best practices and compliance requirements in all DevOps activities. Collaborate with security teams to implement security measures within the deployment pipeline. Documentation and Knowledge Sharing: Maintain comprehensive documentation of processes, systems, and configurations. Share knowledge and best practices with team members to foster continuous learning and improvement. Knowledge, Experience & Skills Bachelorโ€™s degree in computer science, Information Technology, Engineering, or a related field. Strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal. Ability to work collaboratively in a fast-paced, team-oriented environment. Proactive mindset with a focus on continuous improvement and innovation. Experience 1-2 years of experience in a DevOps, system administration, or related role. Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI, CircleCI) and cloud platforms (e.g., AWS, Azure, Google Cloud). Preferred Qualifications Proficiency in scripting languages (e.g., Python, Bash) and automation tools. Experience with containerization technologies (e.g., Docker, Kubernetes) is highly desirable. What does the future of the air transport industry look like to you? Whether youโ€™re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Software Development Manager (Backend JavaScript)

Pune, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

Job Overview: We are looking for a skilled and experienced Backend Development Manager to lead a team of talented JavaScript developers focused on building scalable backend solutions. The ideal candidate will have a strong background in Node.js, AWS, TypeScript, Kubernetes, Docker, and Test-Driven Development (TDD), with proven leadership experience in engineering delivery, operations, and client-facing collaboration. This role goes beyond technical leadership to include operational ownership of backend services and client interaction, ensuring development aligns with business goals, service-level expectations, and product timelines. Prior experience in the airline industry or with ticketing systems is a plus. Responsibilities: โ€ข Lead and manage a backend development team, providing technical guidance, performance management, and career development support. โ€ข Design, develop, and maintain scalable backend solutions using Node.js, TypeScript, and AWS. โ€ข Architect and oversee microservices deployment using Kubernetes and Docker in production environments. โ€ข Collaborate with cross-functional teams to deliver integrated backend and frontend experiences. โ€ข Manage and prioritize backend development tasks based on business needs and client requirements. โ€ข Represent engineering in client discussions, providing updates on backend progress, timelines, and technical feasibility. โ€ข Take ownership of backend system operations, monitoring, and incident response in collaboration with DevOps teams. โ€ข Implement and maintain CI/CD pipelines to ensure fast, secure, and reliable deployments. โ€ข Advocate for and enforce software engineering best practices including Test-Driven Development (TDD), clean code, and documentation. โ€ข Contribute to roadmap planning, capacity forecasting, and budgetary recommendations for backend development resources. Qualifications: โ€ข Bachelorโ€™s degree in Computer Science, Engineering, or a related field (or equivalent work experience). โ€ข Proven experience leading backend development teams in fast-paced, agile environments. โ€ข Demonstrated success implementing and maintaining Test-Driven Development (TDD) practices at a team or organization level. โ€ข Hands-on experience with microservices, RESTful API design, and distributed systems architecture. โ€ข Comfortable interfacing with clients and stakeholders to gather requirements, provide status updates, and manage expectations. โ€ข Familiarity with both SQL and NoSQL databases. โ€ข Excellent problem-solving, communication, and organizational skills. โ€ข Strong understanding of Agile/Scrum methodologies. Preferred Skills: โ€ข Experience working in the airline industry or on airline ticketing platforms. โ€ข Background in serverless computing and cloud-native design patterns (e.g., AWS Lambda). โ€ข Familiarity with DevOps practices and CI/CD tooling. โ€ข Knowledge of backend system security, performance optimization, and scalability. โ€ข Experience in managing budgets, vendor relationships, or external technical partners is a plus. Show more Show less

Specialist - Software Architecture

Mumbai, Maharashtra, India

0 years

Not disclosed

Remote

Full Time

For more than 40 years, Accelya has been the industryโ€™s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Specialist - Java Software Architecture Vikhroli, Mumbai Role Purpose To ensure success as a Java architect, you should have in-depth knowledge of software architecture, experience with network design, and high-level Java programming skills. Ultimately, a top-class java architect can see the big picture needs of a company and design scalable architecture to handle the companyโ€™s current and future software application needs. Role And Responsibilities Meeting with technology managers and the design team to discuss the goals and needs of the company. Collaborating with various stakeholders to determine software requirements. Examining and defining current architecture systems. Designing scalable architecture systems for Java-based applications. Identifying the hardware and software infrastructure needs to accommodate the companyโ€™s architectural goals. Troubleshooting design flaws and system bottlenecks. Performing validation tests to ensure the flexibility and scalability of the Java environment. Assisting the software design team with application integration and Conducting system performance tests and Completing systems reports. Providing the development team with architectural blueprints to follow. Ensuring that you and the team adhere to development schedules and deadlines. Knowledge, Experience & Skills Bachelorโ€™s degree in software engineering or computer science. Previous work experience as a software or Java architect. Advanced knowledge of software architecture. Proficiency with Core & Advance Java, REST APIs, Spring Boot Microservices, Hibernate, Hands on Cloud API/services experience, Strong RDBMS concepts and Any JavaScript framework working knowledge. Experience with the design and implementation of software network, experience with software design and web programming. High-level project management skills with ability to solve complex software system issues. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The companyยดs passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to you? Whether youโ€™re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Senior Analyst - IMP Onboarding

Pune, Maharashtra, India

0 years

Not disclosed

Remote

Full Time

As a Senior Analyst โ€“ IMP Onboarding, lead and support the technical and operational onboarding of travel partners onto our New Distribution Capability (NDC) platform. This position is responsible for coordinating the end-to-end onboarding process, providing technical guidance, and ensuring a seamless partner experience in alignment with NDC standards. Working closely with cross-functional teams and external stakeholders, the analyst will lead efforts to scale NDC adoption. Duties and Responsibilities: Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs. Serve as a subject matter expert to Airline and third-party tech partners on NDC functionalities, standards for the respective airline. Work closely with GDSs, aggregators, and third-party tech partners to support their NDC implementation. Responsible to conduct end to end review of API workflow and assisting partners with certification. Monitor onboarding progress, track milestones, and resolve issues or blockers proactively. Excellent communication skills with the ability to explain technical topics to non-technical stakeholders. Analyze onboarding KPIs and propose process improvements.. Following standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams. Knowledge of XML, JSON, JavaScript and SQL Server. Knowledge and understanding of infrastructure setup, databases, firewall, cloud, and networking. Ability to work within a small team environment with little supervision and flexible shift. Strong analytical/problem solving skills with knowledge of the airline industry. Knowledge, Skills and Experience: Must have experience in providing technical support for application software. Knowledge and experience with XML-based system interfaces, schema design, and hands on experience with XML based tools like Postman, SOAPUI. Familiar with Zendesk, and issue management systems (Jira - Service Desk/Zendesk). Strong project coordination and stakeholder management skills. Background in software development/programming given preference. Bachelorโ€™s degree in computer science/information systems field or equivalent. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Show more Show less

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Accelya

Accelya

Accelya

Travel Technology

Irving

1000+ Employees

102 Jobs

    Key People

  • Joaquim de Oliveira

    CEO
  • Nishant Dand

    CFO
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Job Titles Overview

Engineer I - DevOps (Technology) NIGHT SHIFT (1)
Engineer II - Infrastructure Services (1)
Engineer I - Implementation Quality Assurance (1)
Senior Analyst- Business Consulting (1)