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About Accelya

Accelya is a global technology and services provider for the travel industry, offering solutions that enhance the operational efficiency and profitability of airlines and travel companies.

Engineer I - Software Development

Mumbai

1 - 2 years

INR 6.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Duties and Responsibilities: Translate processes and enhancement specifications into programs Develop or refine error-free code within agreed timescales using development techniques, tools, methods and languages with the aim of optimizing operational efficiency. Evaluate changes and perform impact analysis Work with functional staff to establish and clarify requirements Investigate reported faults in operational code to determine changes and approaches to the code for promotion and replacement, conforming to established procedures. Design and prepare unit testing plan strategies and write test scripts to validate all new software development and enhancements. Take ownership of the test and implementation phases of projects Knowledge, Experience & Skills: Knowledge required in: Java, JavaEE frameworks (Spring, Struts), HTML/HTML5, CSS/CSS3, Eclipse, JavaScript, JQuery and SQL Experience managing servers in linux environments (Tomcat, JBoss) Experience in understanding functional requirements Experience in delivering technical documentation Degree in Software Engineering

Principal - Customer Success (Airline Domain)

Mumbai, Maharashtra, India

40 years

Not disclosed

Remote

Full Time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Principal – Costumer Success Mumbai Role purpose As a Principal – Costumer Success, you will cultivate and maintain strong relationships within assigned accounts, ensure high levels of customer satisfaction, facilitate the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside sales, service delivery, PMO, product management and Finance teams to ensure our services are delivered successfully. Duties And Responsibilities Build relationships with assigned customers, help them with issues and continually delight them with a positive, customer centric attitude. Work closely with customers to ensure that they are finding value in our products and services. During onboarding, ensure that customers are properly trained and educated on product usage; so their adoption time is minimized Educate customer on the use and benefit of our products Work closely with Sales, PMO, Support and other Technical Teams to ensure an exceptional customer experience and take care of any escalations Be a customer advocate, capturing customer feedback and reporting requests to respective teams. Be the voice of the customers in the company, providing the suitable balance between the customer’s requests and the company’s vision. Identify need for improvement in process and work across teams to effect this Develop and share best practices with team members to continually improve quality, effectiveness and efficiency of our processes Knowledge, Experience & Skills More than 3 years of experience in project management, customer success or account management position Knowledge of software development lifecycle and the delivery process in an IT organization Excellent presentation and communication skills Ability to collaborate with team members at all levels of the organization Ability to work with external customers at various levels in their organization (C-Level, Directors and Operational Managers) What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Equal Opportunity Accelya is an equal opportunity action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Engineer I - Implementation Quality Assurance

Pune

3 - 5 years

INR 5.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Assist in the development and execution of test plans and test cases for new system implementations. Perform functional, integration, and regression testing to validate new features and system changes. Document test results, report defects, and work with development teams to facilitate issue resolution. Support the creation and maintenance of QA documentation, including test scripts, test cases, and defect logs. Participate in the review and analysis of implementation requirements to ensure comprehensive testing. Collaborate with QA and project teams to ensure timely and effective testing and validation. Contribute to process improvements by identifying and suggesting enhancements to QA practices.

Engineer II - Quality Assurance

Pune

3 - 5 years

INR 5.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Role purpose As an Engineer II - Quality Assurance, you will be responsible fully testing the product or system to ensure it functions properly and meets the business needs. The role will involve creating and implementing testing methods, recording the test results, and providing recommendations to improve software programs based on the results. Duties and Responsibilities: Reviewing software specifications and technical design documents to provide timely and meaningful feedback for test planning and procedures Providing feedback to developers about automated testing strategies, design fixes, and patches. Reviewing and analyzing system specifications Performing system load tests for new products Executing test scripts and reviewing results Creating detailed, comprehensive and well-structured test plans and test cases Reporting and documenting technical issues. Making improvements to functionality, design, and usability of new products Knowledge, Experience & Skills: Experience conducting testing on Mobile apps on various operating systems e.g. iOS, Android, Windows etc. using various devices Experience using automated test tools Test script writing, using defect management tools like QC/Jira/ Bugzilla- Hands-on experience with functional testing, integration testing, regression testing, security testing, performance testing, and UI/UX testing.

Engineer II - Implementation Quality Assurance

Pune

7 - 10 years

INR 9.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Job Description: Duties and Responsibilities : Contribute to effective communication and collaboration within the program Studying the specifics of the product Analyzing the project Planning work execution Identify and address challenges encountered during program execution. Prescribing recommendations to improve the quality of the product Knowledge, Experience & Skills: Senior QA Engineer with relevant IT experience of 7-10 years Experience in Functional testing, API Testing (XML recommended), Performance testing. Experience in Airline Domain preferred Experience in using different tools like SOAPUI, Katalon, Jmeter Driving the software quality assurance lifecycle within Agile processes Should have experience in using JIRA for Test management and defect management What do we offer? An opportunity work on the future of travel industry in market leading company - NDC (New Distribution Capability) Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours, hybrid remote/office working environment Excellent, dynamic and multicultural environment

Analyst I - Service Management

Mumbai

2 - 4 years

INR 4.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities:Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services Provide step-by-step assistance to end-users via phone, email, or chat Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e g , ServiceNow, JIRA) Update knowledge base articles and troubleshooting guides as needed Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency Qualifications:Bachelor s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience) Basic understanding of IT systems, hardware, software, and network technologies Familiarity with service management tools (e g , ServiceNow, JIRA, Zendesk) and ticketing systems is a plus Strong problem-solving skills with the ability to diagnose and resolve basic technical issues Excellent verbal and written communication skills, with a customer-centric approach to service delivery Ability to work effectively in a team environment and interact with users of varying technical proficiency Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests Eagerness to learn new technologies and grow within the IT support field Preferred:Previous experience in an IT support or customer service role is a plus Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e g , Microsoft Office, Google Workspace), and remote support tools Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP IT certifications (e g , CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required

Specialist- Software Development- DXC

Pune/Pimpri-Chinchwad Area

40 years

Not disclosed

On-site

Full Time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose As a Specialist - Software Development, you will act as a matter expert with a pro-active mindset within the development team. You will develop corrective solutions to troubleshooting and focus on best practice to deliver the best product design and functionalities. Duties And Responsibilities Be part of a development team to implement technical standards and global organization solutions Maintain and improve the functionalities of current software products Develop new software components Assure the quality, readability, robustness, security and long-life of the software Take part in the design of the software architecture in new software projects Participate in redesigning the system and preparing technical documentation will be required Follow-up of the organization technical standards Knowledge, Experience & Skills Strong hands-on exposure to technological stack Strong development skills, understanding of new concepts Good organizational skills, ability to prioritize tasks Able to work in teams and across various teams Strong written and verbal communication skills Degree in Software Engineering What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Senior Specialist - Pricing Analysis

Pune

40 years

INR 2.0 - 6.5 Lacs P.A.

On-site

Part Time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role Purpose: The primary focus of a Pricing Specialist - Product Expert is to identify problems, recommend solutions, document requirements, and communicate the requirements and direction of new and existing products for airlines that meet the market demand and customer expectations. Roles and Responsibilities: Knowledge of ATPCO Automated Rules processing is required. Working with airlines directly, provide innovative solutions for shopping, pricing, reissues, and refunds using ATPCO fares and rules. With focus on shopping, pricing, reissues, and refunds, work with cross-functional teams to manage projects through concept, development, and implementation. During concept phase, create a project requirements document that defines all the requirements. During development phase, work closely with developers and project managers to ensure that the customer requirements are being met. During implementation and launch, work with other internal departments to ensure all elements of the launch come together to support quick adoption by new and existing customers. Create, review and update functional requirements documents and high level workflow technical design documentation for implementation of systems and applications projects. Support implementation and launch to market including managing pilots and beta tests Knowledge, Experience and Skills: Bachelor's degree with 3+ years’ experience in the travel industry (preferably with an airline reservation system, GDS, or travel agency. Explicit ATPCO Automated Rules processing including automated reissues (Cat 31) and refunds (Cat 33) Strong overall knowledge of ATPCO fares, pricing, and data application Strong business requirements gathering and documentation capabilities Strong analytical, critical thinking, and problem solving skills Knowledge of IATA Fare Construction a plus and experience in gathering functional requirements and writing functional requirement documents What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Senior Engineer - Quality Assurance

Pune

40 years

INR 3.395 - 8.875 Lacs P.A.

On-site

Part Time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose As a Senior Engineer - Quality Assurance, you will be responsible for fully testing the product or system to ensure it functions properly and meets the business needs. The role will involve creating and implementing testing methods, recording the test results, and providing recommendations to improve software programs based on the results. Duties and Responsibilities: •Execute the various performance tests including Load test, stress test, endurance test, capacity test •Capture and analyze performance test metrics •Design, development and execution of Test Cases, Test Scenarios & Test Plans •Writing and executing GUI, Functional, Regression, Security, and Performance related test cases •Participate in troubleshooting of issues with different teams to drive towards root cause Identification and resolution •Analyze the functional and non-functional requirements and designs Test Scenarios and Test cases- •Coordinating testing activities with Development Team •Organize the status meetings and send the Status Report (Daily, Weekly etc.) Knowledge, Experience & Skills: •Problem-solving and good analytical skills •Prior testing experience •Experience in API testing (using SOAP UI / Postman) •Good knowledge in Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) •Bachelor's degree in computer science, software engineering, computer information systems, or information technology. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Senior Engineer - Quality Assurance

Pune/Pimpri-Chinchwad Area

40 years

Not disclosed

On-site

Full Time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose As a Senior Engineer - Quality Assurance, you will be responsible for fully testing the product or system to ensure it functions properly and meets the business needs. The role will involve creating and implementing testing methods, recording the test results, and providing recommendations to improve software programs based on the results. Duties and Responsibilities: Execute the various performance tests including Load test, stress test, endurance test, capacity test Capture and analyze performance test metrics Design, development and execution of Test Cases, Test Scenarios & Test Plans Writing and executing GUI, Functional, Regression, Security, and Performance related test cases Participate in troubleshooting of issues with different teams to drive towards root cause Identification and resolution Analyze the functional and non-functional requirements and designs Test Scenarios and Test cases- Coordinating testing activities with Development Team Organize the status meetings and send the Status Report (Daily, Weekly etc.) Knowledge, Experience & Skills: Problem-solving and good analytical skills Prior testing experience Experience in API testing (using SOAP UI / Postman) Good knowledge in Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) Bachelor's degree in computer science, software engineering, computer information systems, or information technology. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Senior Specialist - Pricing Analysis

Pune/Pimpri-Chinchwad Area

40 years

Not disclosed

On-site

Full Time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role Purpose The primary focus of a Pricing Specialist - Product Expert is to identify problems, recommend solutions, document requirements, and communicate the requirements and direction of new and existing products for airlines that meet the market demand and customer expectations. Roles And Responsibilities Knowledge of ATPCO Automated Rules processing is required. Working with airlines directly, provide innovative solutions for shopping, pricing, reissues, and refunds using ATPCO fares and rules. With focus on shopping, pricing, reissues, and refunds, work with cross-functional teams to manage projects through concept, development, and implementation. During concept phase, create a project requirements document that defines all the requirements. During development phase, work closely with developers and project managers to ensure that the customer requirements are being met. During implementation and launch, work with other internal departments to ensure all elements of the launch come together to support quick adoption by new and existing customers. Create, review and update functional requirements documents and high level workflow technical design documentation for implementation of systems and applications projects. Support implementation and launch to market including managing pilots and beta tests Knowledge, Experience And Skills Bachelor's degree with 3+ years’ experience in the travel industry (preferably with an airline reservation system, GDS, or travel agency. Explicit ATPCO Automated Rules processing including automated reissues (Cat 31) and refunds (Cat 33) Strong overall knowledge of ATPCO fares, pricing, and data application Strong business requirements gathering and documentation capabilities Strong analytical, critical thinking, and problem solving skills Knowledge of IATA Fare Construction a plus and experience in gathering functional requirements and writing functional requirement documents What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Manager - Software Development (Backend JavaScript Development)

Pune

9 - 14 years

INR 30.0 - 40.0 Lacs P.A.

Hybrid

Full Time

Job Overview: We are looking for a skilled and experienced Backend Development Manager to lead a team of talented JavaScript developers focused on building scalable backend solutions. The ideal candidate will have a strong background in Node.js, AWS, TypeScript, Kubernetes, Docker, and Test-Driven Development (TDD), with proven leadership experience in engineering delivery, operations, and client-facing collaboration. This role goes beyond technical leadership to include operational ownership of backend services and client interaction, ensuring development aligns with business goals, service-level expectations, and product timelines. Prior experience in the airline industry or with ticketing systems is a plus. Responsibilities: •Lead and manage a backend development team, providing technical guidance, performance management, and career development support. •Design, develop, and maintain scalable backend solutions using Node.js, TypeScript, and AWS. •Architect and oversee microservices deployment using Kubernetes and Docker in production environments. •Collaborate with cross-functional teams to deliver integrated backend and frontend experiences. •Manage and prioritize backend development tasks based on business needs and client requirements. •Represent engineering in client discussions, providing updates on backend progress, timelines, and technical feasibility. •Take ownership of backend system operations, monitoring, and incident response in collaboration with DevOps teams. •Implement and maintain CI/CD pipelines to ensure fast, secure, and reliable deployments. •Advocate for and enforce software engineering best practices including Test-Driven Development (TDD), clean code, and documentation. •Contribute to roadmap planning, capacity forecasting, and budgetary recommendations for backend development resources. Qualifications: •Bachelors degree in Computer Science, Engineering, or a related field (or equivalent work experience). •Proven experience leading backend development teams in fast-paced, agile environments. •Demonstrated success implementing and maintaining Test-Driven Development (TDD) practices at a team or organization level. •Hands-on experience with microservices, RESTful API design, and distributed systems architecture. •Comfortable interfacing with clients and stakeholders to gather requirements, provide status updates, and manage expectations. •Familiarity with both SQL and NoSQL databases. •Excellent problem-solving, communication, and organizational skills. •Strong understanding of Agile/Scrum methodologies. Preferred Skills: •Experience working in the airline industry or on airline ticketing platforms. •Background in serverless computing and cloud-native design patterns (e.g., AWS Lambda). •Familiarity with DevOps practices and CI/CD tooling. •Knowledge of backend system security, performance optimization, and scalability. •Experience in managing budgets, vendor relationships, or external technical partners is a plus.

Senior Engineer - Quality Assurance

Pune

5 - 7 years

INR 7.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Role purposeAs a Senior Engineer - Quality Assurance, you will be responsible for fully testing the product or system to ensure it functions properly and meets the business needs. The role will involve creating and implementing testing methods, recording the test results, and providing recommendations to improve software programs based on the results.Duties and Responsibilities: Execute the various performance tests including Load test, stress test, endurance test, capacity test Capture and analyze performance test metrics Design, development and execution of Test Cases, Test Scenarios & Test Plans Writing and executing GUI, Functional, Regression, Security, and Performance related test cases Participate in troubleshooting of issues with different teams to drive towards root cause Identification and resolution Analyze the functional and non-functional requirements and designs Test Scenarios and Test cases- Coordinating testing activities with Development Team Organize the status meetings and send the Status Report (Daily, Weekly etc.)Knowledge, Experience & Skills: Problem-solving and good analytical skills Prior testing experience Experience in API testing (using SOAP UI / Postman) Good knowledge in Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) Bachelors degree in computer science, software engineering, computer information systems, or information technology.

Senior Specialist - Pricing Analysis

Pune

3 - 6 years

INR 5.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Role Purpose: The primary focus of a Pricing Specialist - Product Expert is to identify problems, recommend solutions, document requirements, and communicate the requirements and direction of new and existing products for airlines that meet the market demand and customer expectations. Roles and Responsibilities: Knowledge of ATPCO Automated Rules processing is required . Working with airlines directly, provide innovative solutions for shopping, pricing, reissues, and refunds using ATPCO fares and rules. With focus on shopping, pricing, reissues, and refunds, work with cross-functional teams to manage projects through concept, development, and implementation. During concept phase, create a project requirements document that defines all the requirements. During development phase, work closely with developers and project managers to ensure that the customer requirements are being met. During implementation and launch, work with other internal departments to ensure all elements of the launch come together to support quick adoption by new and existing customers. Create, review and update functional requirements documents and high level workflow technical design documentation for implementation of systems and applications projects. Support implementation and launch to market including managing pilots and beta tests Knowledge, Experience and Skills: Bachelors degree with 3+ years experience in the travel industry (preferably with an airline reservation system, GDS, or travel agency. Explicit ATPCO Automated Rules processing including automated reissues (Cat 31) and refunds (Cat 33) Strong overall knowledge of ATPCO fares, pricing, and data application Strong business requirements gathering and documentation capabilities Strong analytical, critical thinking, and problem solving skills Knowledge of IATA Fare Construction a plus and experience in gathering functional requirements and writing functional requirement documents

Associate- Business Operations

Mumbai, Maharashtra

40 years

Not disclosed

On-site

Full Time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose As an Associate - Business Operations, you will process all transactions (volume based) and ensure compliance to quality and timelines. Maintain effective relationships with clients both internal and external. Duties and Responsibilities: Responsible for providing excellent customer service and determining the needs of the client. All queries are addressed, and that client relationships are maintained. Ensures completeness & timeliness of Data Processing Knowledge, Experience & Skills: Good excel skills. Hands-on experience implementing business processes. Documentation and Review of the process Bachelor's degree What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Associate- Business Operations

Mumbai, Maharashtra, India

40 years

Not disclosed

On-site

Full Time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose As an Associate - Business Operations, you will process all transactions (volume based) and ensure compliance to quality and timelines. Maintain effective relationships with clients both internal and external. Duties And Responsibilities Responsible for providing excellent customer service and determining the needs of the client. All queries are addressed, and that client relationships are maintained. Ensures completeness & timeliness of Data Processing Knowledge, Experience & Skills Good excel skills. Hands-on experience implementing business processes. Documentation and Review of the process Bachelor's degree What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Engineer II - Software Development

Pune/Pimpri-Chinchwad Area

40 years

Not disclosed

On-site

Full Time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose As an Engineer II - Software Development you will build high-quality, innovative and fully performing software that complies with coding standards and technical design. To do so, you will gather user requirements, define system functionality and write code in various languages Duties And Responsibilities Translate processes and enhancement specifications into programs and evaluate changes and perform impact analysis Develop or refine error-free code within agreed timescales using development techniques, tools, methods and languages with the aim of optimizing operational efficiency. Work with functional staff to establish and clarify requirements Investigate reported faults in operational code to determine changes and approaches to the code for promotion and replacement, conforming to established procedures. Design and prepare unit testing plan strategies and write test scripts to validate all new software development and enhancements. Take ownership of the test and implementation phases of projects Knowledge, Experience & Skills Strong experience with C++ Familiarity with AWS services, especially Lambda functions, is preferred Hands-on experience managing C++ codebase in Linux environments. Degree in Software Engineering or a related field Experience in writing and executing unit and integration tests to ensure software quality and reliability About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Miami based product team. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Analyst I - Service Management

Mumbai, Maharashtra, India

40 years

Not disclosed

Remote

Full Time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities: Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues. Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems. Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services. Provide step-by-step assistance to end-users via phone, email, or chat. Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation. User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction. Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e.g., ServiceNow, JIRA). Update knowledge base articles and troubleshooting guides as needed. Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals. Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures. User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively. Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols. Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency. Qualifications: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience). Basic understanding of IT systems, hardware, software, and network technologies. Familiarity with service management tools (e.g., ServiceNow, JIRA, Zendesk) and ticketing systems is a plus. Strong problem-solving skills with the ability to diagnose and resolve basic technical issues. Excellent verbal and written communication skills, with a customer-centric approach to service delivery. Ability to work effectively in a team environment and interact with users of varying technical proficiency. Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests. Eagerness to learn new technologies and grow within the IT support field. Preferred: Previous experience in an IT support or customer service role is a plus. Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g., Microsoft Office, Google Workspace), and remote support tools. Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP. IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Analyst I - Service Management

Mumbai

2 - 4 years

INR 4.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services Provide step-by-step assistance to end-users via phone, email, or chat Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e g, ServiceNow, JIRA) Update knowledge base articles and troubleshooting guides as needed Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency Qualifications: Bachelor s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience) Basic understanding of IT systems, hardware, software, and network technologies Familiarity with service management tools (eg, ServiceNow, JIRA, Zendesk) and ticketing systems is a plus Strong problem-solving skills with the ability to diagnose and resolve basic technical issues Excellent verbal and written communication skills, with a customer-centric approach to service delivery Ability to work effectively in a team environment and interact with users of varying technical proficiency Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests Eagerness to learn new technologies and grow within the IT support field Preferred: Previous experience in an IT support or customer service role is a plus Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g, Microsoft Office, Google Workspace), and remote support tools Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP IT certifications (eg, CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required

Associate- Business Operations

Mumbai

2 - 6 years

INR 4.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Role purpose As an Associate - Business Operations, you will process all transactions (volume based) and ensure compliance to quality and timelines. Maintain effective relationships with clients both internal and external. Duties and Responsibilities: Responsible for providing excellent customer service and determining the needs of the client. All queries are addressed, and that client relationships are maintained. Ensures completeness & timeliness of Data Processing Knowledge, Experience & Skills: Good excel skills. Hands-on experience implementing business processes. Documentation and Review of the process Bachelors degree

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Accelya

Accelya

Accelya

|

Travel Technology

Irving

1000+ Employees

97 Jobs

    Key People

  • Joaquim de Oliveira

    CEO
  • Nishant Dand

    CFO
cta

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Job Titles Overview

Engineer II - Software Development (5)
Analyst I - Service Management (4)
Associate- Business Operations (4)
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