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1.0 - 3.0 years

3 - 5 Lacs

bengaluru

Work from Office

About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation

Posted Date not available

Apply

1.0 - 3.0 years

3 - 5 Lacs

bengaluru

Work from Office

About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation

Posted Date not available

Apply

1.0 - 3.0 years

3 - 5 Lacs

bengaluru

Work from Office

About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation

Posted Date not available

Apply

1.0 - 3.0 years

3 - 5 Lacs

bengaluru

Work from Office

About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation

Posted Date not available

Apply

1.0 - 3.0 years

3 - 5 Lacs

bengaluru

Work from Office

About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation

Posted Date not available

Apply

1.0 - 3.0 years

3 - 5 Lacs

bengaluru

Work from Office

About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation

Posted Date not available

Apply

1.0 - 3.0 years

3 - 5 Lacs

bengaluru

Work from Office

About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation

Posted Date not available

Apply

3.0 - 5.0 years

2 - 6 Lacs

pune

Hybrid

Create software requirements Create Software Design as per organization process standards Develop software according to the guidelines e.g. setting up the project environment, Software requirements and software design Perform static code analysis, to comment and document the code, to correct the coding faults Create and execute test cases according to the specifications Meet the required process quality goals while performing the test Integrate the created Software modules according to the integration plan Define, execute the integration tests and document the results Meet the required process quality goals while performing the test

Posted Date not available

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1.0 - 4.0 years

3 - 6 Lacs

bengaluru

Work from Office

Simulation Engineer - Hypermesh, LS Dyna, Abaqus, Ansa (optional), Pam-Crash (Optional) Requirement : We are specifically looking for candidates with proficiency in Japanese, ideally at the N3 level Experience : 1-3 Years Location : Bangalore

Posted Date not available

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5.0 - 10.0 years

7 - 15 Lacs

pune

Work from Office

Interested plz send updated resume on vidya1@nissar.co.in Please WhatsApp below details on: 9763709802 1) Total Experience? 2) Current CTC? 3) Expected CTC? 4) Notice Period? 5) knowledge of CAE software tools ANSYS, LS-DYNA, Nastran, Abaqus ? Required Candidate profile Business Development / Sales / Marketing experience is MUST. The candidates will be required to develop Engineering Services in the allocated territory (Domestic & International)

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1.0 - 4.0 years

5 - 7 Lacs

bengaluru

Work from Office

Simulation Engineer (with experience of 1-3 years) • Experience required 1 to 3 Years • FEA tools exposure Pre-processor Hyper mesh , Ansa (optional) Solver LS Dyna , Abaqus & Pam-Crash (Optional) • Joining requirement Immediate basis

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4.0 - 9.0 years

10 - 15 Lacs

bengaluru

Work from Office

Experience: 4-10+ Years Location: Bangalore, India Tools experience required: Ansa, Ls Dyna, Metapost, Hyperview Qualification: B.Tech, B.E /M.Tech, M.E (preferred) Mode of work: Work From Office Job Requirements: Simulation experience using LS Dyna (min of 4 years) Experience in handling full vehicle models including integration, connections, debugging and running various crash simulations Experience in Full vehicle crash preferred (Frontal, Side, Rear, familiar with at least one of the above Exposure to various crash regulations from FMVSS & ECE Experience in providing counter measures based on physics and simulation results Exposure to CAE & Test co-relation is an added advantage Should be very good at Engineering & Solver basics

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5.0 - 8.0 years

4 - 8 Lacs

pune

Work from Office

Tools experience required: Ansys Workbench, SpaceClaim Qualification: M.Tech, M.E (preferred) Mode of work: Work From Office Job Requirements: Simulation experience using Static and Modal (min of 5 years) Experience in handling connections, Full vehicle models including integration, handling anddebugging and running various FEA simulations. Experience in Full vehicle Modal, Static and Harmonic Analysis Experience in providing counter measures based on physics and simulation results Exposure to CAE & Test co-relation is an added advantage Should be very good at Engineering & Solver basics Why Join Us: This is an excellent opportunity to play a pivotal role in a growing company within the engineering industry. If you are passionate about sales and business development, and are looking to make a significant impact, we would love to hear from you.

Posted Date not available

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3.0 - 8.0 years

5 - 9 Lacs

bengaluru

Work from Office

Tools experience required: Hypermesh,Ls Dyna, Hyperview Qualification: B.Tech, B.E /M.Tech, M.E (preferred) Mode of work: Work From Office Job Requirements: 3 to 8 years of simulation experience using LS Dyna Structural simulations (Component levelsimulations), Implicit and Explicit Analysis. Component meshing using Hypermesh/ANSA. Primer usage is an added advantage Should be very good at Engineering & Solver basics Why Join Us: This is an excellent opportunity to play a pivotal role in a growing company within the engineering industry. If you are passionate about sales and business development, and are looking to make a significant impact, we would love to hear from you.

Posted Date not available

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4.0 - 6.0 years

6 - 10 Lacs

bengaluru

Work from Office

Tools experience required: Ansa, Nastran, Metapost, Hyperview Qualification: B.Tech, B.E /M.Tech, M.E (preferred) Mode of work: Work From Office Job Requirements: CAE Experience in Strength and Vibration Sound Knowledge in Ansa and Nastran (Sol103 and 101 must) and basics of FRF and fatigue solver(Ncode) Good in Plastic Meshing Ability to interact with clients independently Complete report preparation

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4.0 - 7.0 years

5 - 9 Lacs

pune

Work from Office

Tools experience required: Ansa/Hypermesh,Ls Dyna,Pamcrash Hyperview Qualification: B.Tech, B.E /M.Tech, M.E (preferred) Mode of work: Work From Office Job Requirements: Strong skills in LS-Dyna (explicit and Implicit) Excellent hands on preprocessors like Hyper mesh and or ANSA Preferably from interiors background but candidates from other domains (Seating/ Homeappliances) can be considered if they have strong CAE solvers skill (Dyna /Pam-Crash) Good result postprocessing skills while highlighting design weaknesses and areas ofimprovements with design proposals Result oriented team player with strong communication skills in English

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3.0 - 8.0 years

5 - 12 Lacs

hyderabad

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Job Title: FEA ANSYS Location: Hyderabad Department: Engineering Work Timings :2 PM to 11 PM. Employment Type: Full-time Job Overview: We are seeking an experienced FEA to join our engineering team. The ideal candidate will lead the Finite Element Analysis (FEA) efforts for product design and development, with a primary focus on ANSYS Workbench software. This role will be responsible for managing and conducting complex simulations to support the development of innovative, high-performance products. Key Responsibilities: Lead and manage FEA projects from concept to completion, ensuring timely delivery of accurate simulation results. Use ANSYS to perform structural, thermal, fluid, and other engineering simulations for product development and design optimization. Coordinate with cross-functional teams including mechanical design, materials engineering, and manufacturing to identify simulation requirements. Develop and validate simulation models to ensure accurate and reliable results. Analyze and interpret FEA results, providing actionable insights to guide design decisions. Optimize product designs to meet performance, safety, and regulatory standards. Develop and implement FEA best practices and guidelines. Lead and mentor junior engineers and analysts, providing technical support and training. Review and verify FEA models, ensuring compliance with industry standards and internal design requirements. Prepare detailed reports, presentations, and documentation to communicate simulation findings and recommendations to stakeholders. Continuously improve FEA methodologies, processes, and tools to enhance efficiency and accuracy. Work closely with project managers to define project timelines, deliverables, and resources. Qualifications: Bachelor's degree in mechanical engineering , Aerospace Engineering, or a related field. Minimum of 3+ years of experience in FEA, with a focus on ANSYS (structural, thermal, fluid, etc.). Proven experience leading FEA teams and projects, managing multiple tasks and priorities. Strong proficiency in ANSYS and related pre- and post-processing tools (ANSYS Workbench, ANSYS Mechanical, ANSYS Fluent, etc.). Solid understanding of FEA principles, material properties, and boundary conditions. Experience in analyzing results and generating insights that drive design optimization. Familiarity with additional simulation tools and methods (e.g., CFD, multi-body dynamics) is a plus. Excellent communication skills and the ability to work effectively with multidisciplinary teams. Strong problem-solving and analytical skills. Ability to mentor and provide technical leadership to junior engineers. Preferred Skills: Experience in industries such as aerospace, automotive or manufacturing. Knowledge of advanced materials and manufacturing processes. Experience with multi-disciplinary optimization and simulation-driven design.

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5.0 - 9.0 years

9 - 13 Lacs

navi mumbai

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About The Role The Concrete NDT Senior Analyst is responsible for leading non-destructive testing and evaluation of concrete structures to assess quality, durability, and structural integrity. This role requires advanced technical knowledge of NDT techniques such as UPV, Pile Integration Test, Thermal Monitoring NDT, rebound hammer, and other concrete inspection methods. The Senior Analyst will manage inspection activities, interpret results, prepare technical reports. Conduct NDT on concrete structures using above methods Analyze inspection data to assess concrete strength, defects, rebar positioning, voids, delamination, and other subsurface conditions. Prepare detailed technical reports and provide engineering recommendations based on findings. Develop, review, and update NDT procedures in compliance with project and industry standards. Lead and mentor junior NDT technicians Coordinate with project engineers, site supervisors, and quality teams to plan and execute testing schedules. Ensure that equipment is calibrated, maintained, and used in accordance with manufacturer and industry guidelines. Participate in internal and external audits, providing technical support on NDT programs. Stay current with developments in NDT technology, codes, and standards Qualifications Degree or Diploma in Civil Engineering 5-9 years of Experience with exposure in above list Advance concrete NDT techniques

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4.0 - 9.0 years

11 - 16 Lacs

bengaluru

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In this role person demonstrates technical expertise in leading projects to achieve program goals within the program schedule and processes. In this role you will lead in a cross functional team working on GE Aerospace commercial engines like GENX, GE9X, GE90 and GP. You will be responsible for engine critical parts to certify safe and competitive life limits for entire product life cycle. Role Overview: In this role, you will report to Life Management Sub-Section Manager, BEC, JFWTC Bangalore. You will be responsible for engine critical parts to certify safe and competitive life limits for entire product life cycle. Additionally, you need to proactively resolve field issues, enable repairs and serviceable limits. You will interface with other teams such as Life Cycle Engineering, Services Engineering, Systems, Projects, collaboration with FAA, EASA and agencies based on business need. In-depth understanding on solid mechanics In-depth understanding of mechanical/thermal engineering fundamentals Sound knowledge on Fatigue (LCF and HCF) and Fracture mechanics Good Understanding on manufacturing process and rotor hardware Experience in mechanical component analysis (FEA/CAE) and design Own and execute critical parts life management programs, repairs and serviceable limits using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements. Collaborate and Communicate with all stakeholders on project status, business issues and significant developments as appropriate. Collaborate with regulatory agencies like FAA, EASA and deliver life reports/technical memorandums for assigned programs. Contribute to Life Management Digital play book. Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures. Demonstrate clear thinking, strong technical articulation, manage hand-offs between different organizations. Foster and inspire a collaborative work style and display team-oriented behavior with a proactive example of communication internally and externally. Required Qualifications: PhD / MTech / MS / BE from an accredited university or college in Mechanical, Aerospace, Structural Engineering. 4+ years of experience in Aviation Engines or Turbo machinery Engineering position (design, analysis, systems, services) In-depth understanding on solid mechanics In-depth understanding of mechanical/thermal engineering fundamentals Sound knowledge on Fatigue (LCF and HCF) and Fracture mechanics Good Understanding on manufacturing process and rotor hardware Experience in mechanical component analysis (FEA/CAE) and design Strong project management skills including cross-functional coordination of activities. Strong Design creativity and problem-solving capabilities. Ability to communicate effectively with all levels of the organization both internally and externally. Preferred Qualifications: Good Knowledge on Field failures and manufacturing processes Experience with engine field problem resolution Familiarity with aircraft flight operations, engine performance, thermal and stress analysis Exposure to FAA requirements for life limited parts Strong oral and written communication skills Relocation Assistance Provided: Yes

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3.0 - 6.0 years

4 - 8 Lacs

mumbai

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locationsIN - Mumbai posted onPosted 30+ Days Ago job requisition idR122448 Maersk line is very interested in receiving applications from qualified experienced seafarers for the above listed position for Container Vessels. We offer A key position in the worlds largest Container shipping company. You will have challenging opportunities to contribute with and develop your competencies on technically advanced vessels with the best and latest machinery. You will also have the chance to influence and optimize efficiency and procedures in line with increasing empowerment of our vessels. Key responsibilities Perform engineer room watch-keeping duties when required. Maintenance of all machineries on deck and engine room in his / her area of responsibility as required by the PMS and as directed by Chief Engineer. Management of stores, spares, lube oils and chemicals including monitoring the consumption,inventory management to ensure minimum requirements are met and checking deliveries against advice from suppliers. Duties of Environmental officer as required by ISO 14001 standards including development of objectives and targets, training of other officers and ratings, and record keeping. Maintaining order and cleanliness in the engine room. To instruct and supervise on the vessel in the use of safety, environmental protection, fire fighting, first aid and lifesaving equipment. Preparing and monitoring work plans for other engineers and engine ratings. Periodically monitor the work / rest hour planning for all engineers and engine ratings to ensure that the rest hour requirements are being complied with. Ensure that his / her individual work and rest hour planning is done on an ongoing basis and rest hour requirements are complied with to avoid fatigue. Motivation of engineers and crew, and creation of a safe working environment on board including optimal utilization of resources allocated. Using the least hazardous chemicals and ensuring that chemicals are used in a safe and responsible way Issuing appropriate orders and instructions in a clear and simple manner. Understand the importance of briefing and debriefing to ensure efficient teamwork. Training of supervised personnel which includes:1. Orientation.2. Health and safety.3. Environmental protection.4. Use of manuals and procedures.5. Proper use of tools and equipment.6. Standard maintenance and operating practices. Develop the skills and confidence of the more junior members of the We are looking for At least 12 Months Rank Exp on Minimum 20000 BHP vessel- Preferably ME/RT FlexFor more information please contactMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

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10.0 - 17.0 years

7 - 17 Lacs

chennai

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Experience in ROPS and FOPS analysis.Experience with FEA software such as Abaqus, Optistruct, ANSYS and Creo Simulate.AcuSolve, Ansys Fluent, Star-CCM+.Experience in CFD project and workflow

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3.0 - 5.0 years

5 - 9 Lacs

coimbatore

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Role Purpose The purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per clients/ project requirements Do 1. Design and Develop solutions as per clients specifications Work on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirements Test the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc) Produce specifications and determine operational feasibility by integrating software components into a fully functional software system Create a prototype as per the engineering drawings & outline CAD model is prepared Perform failure effect mode analysis (FMEA) for any new requirements received from the client Provide optimized solutions to the client by running simulations in virtual environment Ensure software is updated with latest features to make it cost effective for the client Enhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systems Follow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software 2. Provide customer support and problem solving from time to time Perform defect fixing raised by the client or software integration team while solving the tickets raised Develop software verification plans and quality assurance procedures for the customer Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction Comply with project plans and industry standards 3. Ensure reporting & documentation for the client Ensure weekly, monthly status reports for the clients as per requirements Maintain documents and create a repository of all design changes, recommendations etc Maintain time-sheets for the clients Providing written knowledge transfer/ history of the project Mandatory Skills: Embedded Java. Experience: 3-5 Years.

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4.0 - 8.0 years

5 - 9 Lacs

bengaluru

Work from Office

Role Purpose The purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per clients/ project requirements Do 1. Design and Develop solutions as per clients specifications Work on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirements Test the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc) Produce specifications and determine operational feasibility by integrating software components into a fully functional software system Create a prototype as per the engineering drawings & outline CAD model is prepared Perform failure effect mode analysis (FMEA) for any new requirements received from the client Provide optimized solutions to the client by running simulations in virtual environment Ensure software is updated with latest features to make it cost effective for the client Enhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systems Follow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software 2. Provide customer support and problem solving from time to time Perform defect fixing raised by the client or software integration team while solving the tickets raised Develop software verification plans and quality assurance procedures for the customer Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction Comply with project plans and industry standards 3. Ensure reporting & documentation for the client Ensure weekly, monthly status reports for the clients as per requirements Maintain documents and create a repository of all design changes, recommendations etc Maintain time-sheets for the clients Providing written knowledge transfer/ history of the project

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2.0 - 4.0 years

8 - 12 Lacs

hyderabad

Work from Office

Job Purpose Provides engineering solutions as part of a SSE project taskforce, in accordance with TechnipFMC standards, procedures, processes, schedules, and budget, with a continuous concern for quality, targets, and customer satisfaction. Perform detailed mechanical design of rigid pipelines with tools developed using Mathcad/MS Excel. Perform engineering analysis for pipeline using software such as ABAQUS and OrcaFlex. Performs in accordance with department and/or projects instructions, schedules, processes, and HSE requirements: - Technically correct engineering analysis - Optimized engineering solutions - Technical assistance within projects, and manufacturing, fabrication, and installation sites. Experience on rigid pipeline/ riser project, handled engineering solutions to projects in different WD and pipe sizes. Writes and issues technical specifications and reports related to own activities within Subsea projects and/or operations. Supervises more junior engineering personnel by checking their calculations, design conception, and engineering solutions and ensures quality and efficiency of deliverables. Works on design basis for projects and/or manufacturing operations. Interfaces with other engineering disciplines and possibly with project functional disciplines, such as procurement and planning. Good knowledge in design codes such as DNV ST F101, DNV RP F114, DNV RP F110, DNV RP F112, ASME B31.4/ 31.8, ISO 15590. You are meant for this job if: BS degree in Engineering preferred or equivalent with 2 to 4 years of experience in the field Strong technical basis in engineering Project management skills Presentation and some coaching skills Good organizational and problem-solving skills Service/Customer oriented Ability to work in a team-oriented environment Good command of English Skills ECN Process (SOP00000102) - SSE Eng. Fatigue Teamcenter Engineering (TCE) - SSE Eng. Tie-In/In-Place UHB

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5.0 - 10.0 years

7 - 11 Lacs

hyderabad

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Job Purpose This is analysis engineer role and is based in Hyderabad. The role requires to perform FEA analysis of subsea production system and Surface Equipment products. Analyst creates, reviews and analyzes designs to ensure compliance to technical specifications, functionality and constructability. Review and interpret customer technical specifications and industry codes Createand reviewtechnical documents (specifications, analysis reports etc.) for existing or new technology or applications. Usesound engineering judgment, classical calculations and analysis programs to analyze designs and generate new designs. Providerecommendations for optimizing designs to ensure functionality and manufacturability. Independently develops solutions to problems by analyzing, interpreting and evaluating data.Anticipates potential problems and takes preventative actions. Responsible for quality and on-time-delivery of assigned tasks Ensure good personal time management and weekly time entry into SAP system Provide input to and support improvements to processes or work instructions Ensurethat assignments conform to TechnipFMC guidelines and specifications. Understand and comply with TechnipFMC HSE & Quality policies You are meant for this job if: BE or MTech in Mechanical Engineering Minimum 5+ years of relevant industry experience with background in analyzing subsea/surface equipment preferred Ansys tool knowledge is must Knowledge of industry specific design codes like ASME, API, DNV, NORSK and ISO Experience in Oil and Gas equipment finite element analysis Should be able to do hands-on Finite Element analysis Experience in high pressurized equipment/Boiler vessels/Heavy Engineering Must be able to verify and substantiate FEA results with classical hand calculation methods Proficient in Non-Linear analysis Proficient in Structural and Thermal analysis Experience with welded and bolted structure analysis Must be able to estimate, plan and meet individual work requirements Should be able to perform technical design reviews and recommend improvements Must be able to write, review and approve technical reports and documents Ensure lessons learnt and best practices are captured adequately into Analysis techniques, project / product design.

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