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12.0 - 17.0 years
14 - 18 Lacs
gurugram
Work from Office
Position Overview: Boeing India is looking for a Senior Structures Engineer to be based in Gurgaon , India. This position is under general direction of the Global Support Center. The engineer should be able to develop, understand and interpret fleet operation data and provide guidance to airlines and customers, stakeholders and regulatory entities that ultimately contribute to achieving safety, capacity and efficiency in the aviation industry. The engineer will share knowledge, solutions and best practices to our customers in the fields of airplane structural maintenance and repair to support safety, capacity and efficiency in the aviation industry. Work tasks will focus on enhancing Boeing support and presence in the regions via workshops, seminars and symposiums, delivering technical consultations to a variety of stakeholders and leaders inside and outside the region. The engineer is expected to initiate, conduct or facilitate communication supporting Boeing Products, Services and Initiatives by building strong relationships with executives and program leaders. Responsibilities: Deliver workshops and seminars to our customers in India (based on expertise on Structure Repair Manual, Boeing Drawings, Aging Airplane Safety Rules, Structural Repair Design Principals, fatigue and corrosion, and stress analysis amongst other structural technical expertise) Act as a structures subject matter expert to provide solutions and share industry best practices Develop presentation material in area of expertise as requested by the customers in India based on the knowledge of aircraft structure, structure repair principles, materials strengths and properties, design criteria, loading conditions, and processes Address and provide technical support to special projects and structural problems affecting aircraft operation, evaluating customer data in India to improve efficiency or reliability, and supporting Entry into Service programs as required. Support customers in technical review meetings and other engineering events, including the ability to build and maintain close relationships with customers and coordinate with various stakeholders and with internal Boeing teams. Able to hold conversations with Airline management and high-level Civil Aviation Authorities personnel and address questions and concerns in a confident manner. Self-learning to improve training capability and expand professional knowledge. Knowledge and Competency Required: Wide range of knowledge in aviation, aviation industry, and Boeing products/services in India and the region; Complete knowledge of airlines maintenance processes, policies, culture, and standard practices (e.g. return to service, maintenance and engineering procedures) in order to effectively deliver technical services. Complete knowledge of relevant laws and regulations on aircraft structures issued by both FAA, EASA and the DGCA. Participate in any projects collaborating with DGCA to ensure the safety and efficiency of fleet. Complete knowledge of structural repair principles (e.g. fatigue and corrosion, stress analysis, statics, materials strength, material characteristics, repair techniques and nondestructive test, etc.). Metallic and composite repair Complete instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.) Good command of English (read, write, listen/speak, professional level proficiency). Basic Qualifications (Required Skills/Experience): Bachelors Degree or higher in engineering is required as a Basic Qualification. 12+ years of overall experience preferably in aerospace/aviation industry. 6 plus years experience in developing Structural repairs and reviewing structural Engineering repair is preferred. Deep understanding of maintenance, repair and operations (MRO) activity. Candidate must be eligible working in India and fluent in English. The position may require business travel as needed to visit customers. Preferred Qualifications (Desired Skills/Experience): Problem Solving: Provides technical solutions to a wide range of structure problems. Develops solutions that are imaginative, thorough, practicable, and consistent with organization objectives. Provides technical solutions to complex problems that require ingenuity and creativity. Excellent people skills, communication skills, and relationship skills. Coordinate and build relationships with relevant stakeholders and coordinate information/issues with internal Boeing organizations. Discretion: Work under minimum direction from Manager of Global Support Center in India. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed for desired results from a relatively long-term perspective. Impact: Guide the successful completion of activities such as the aging airplane seminar and other country-wide projects. Lead the development of courseware, such as the Boeing drawing course, or updating material in existing courses. Erroneous decisions or recommendations may result in failure to achieve major organizational objectives. Liaison: Participate as prime consultant in the technical meetings, workshops and seminars to the Indian customers and DGCA. Represents the organization as the prime technical contact on contracts and projects. Interacts with senior external personnel on significant technical matters often requiring coordination between organizations. Interacts frequently with inter-organizational personnel and external customers. Represents the organization by providing solutions to difficult technical issues associated with specific projects. Typical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 12 or more years' related work experience. (e.g: Masters +11 years experience) Relocation: This position does offer relocation within INDIA. Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (India)
Posted Date not available
3.0 - 8.0 years
5 - 9 Lacs
bengaluru
Work from Office
Overview: Join IBM’s elite product development team driving innovation across IBM Z, POWER Systems, Storage and Quantum. We are seeking a skilled mechanical modeler with a strong background in simulation, design, and hardware validation to support high-performance and high-reliability server solutions. Role Summary: As a Mechanical Modeler, you will design and optimize module and server hardware systems to meet stringent thermal and mechanical requirements. You’ll collaborate across disciplines to ensure designs meet performance, reliability, safety, and manufacturability standards. This role involves simulation, lab testing, and providing actionable insights to guide engineering decisions. Key Responsibilities: Develop and simulate system-level hardware models using CAD and FEA tools. Acquire or collaborate to obtain accurate material properties for modeling. Analyze qualification test data and validate against simulation results. Prepare detailed technical reports and presentations for stakeholders. Provide design guidelines for components such as laminates, TIMs, coolers, chips, GPUs, HBMs, and load actuation hardware. Influence design decisions to ensure robust packaging and system integration. First-level packaging (chip, laminate, module) and module-to-socket integration. Required education Master's Degree Preferred education Doctorate Degree Required technical and professional expertise Master’s/PhD in Mechanical Engineering. 3+ years of experience in Finite-Element Modeling (FEM). Proficiency in CAD (SolidWorks preferred) and FEM tools (ANSYS or Abaqus). Ability to create scripts (APDL, Python) beyond GUI modifications. Experience in design for manufacturability (DFM). Hands-on lab experience. Strong communication, problem-solving, and time management skills. Ability to work independently and in cross-functional teams. Familiarity with electronic packaging and heterogeneous integration. Preferred technical and professional experience 5+ years in mechanical modeling. Experience in static structural FEA (stress, strain, warpage prediction). Moisture diffusion and swelling simulation expertise. Knowledge of server/computer architecture. Experience with lab toolstensile testers (Instron/MTS), DMA, TMA, TGA. Applied statistics and DOE knowledge (Minitab, JMP). Programming experience in Matlab, Python, LabView, or C++.
Posted Date not available
2.0 - 7.0 years
15 - 22 Lacs
bengaluru
Work from Office
Job description for Sr Engr/Lead Engr- FEA Simulation Looking for candidate with sound theoretical background and practical experience of 3-7 years in FEA. -Capable of independently handling simulation tasks by analysing the problem statement and expected output. - Construct and solve high fidelity FEA models of ELGIs Products; through these analyses provide recommendations to Product Engineering on the adequacy of the design bounded within the constraints of the product development metrics. -Should exhibit competency in addressing Linear & non-linear Static Stress analysis assignments and linear dynamics modelling for the strength and durability assessments . -Must have exposure to High cycle and low cycle fatigue failures . - Demonstrate the familiarity with Abaqus, FE-Safe and Hypermesh products for their best practices and procedures for their capabilities. - Should have sound engineering background and strong foundation in Structural mechanics and Material science. -Must have good communication skills and capable of converting simulation work to generate clear and concise technical report to simulation requestor -Candidate should be from Compressor/automotive/ heavy machinery background. -Python Programming skills and scripting skills is an add-on advantage.
Posted Date not available
0.0 - 1.0 years
3 - 5 Lacs
bengaluru
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Adaptable and flexibleAbility to perform under pressureAbility to handle disputesAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsReview, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Qualification Any Graduation
Posted Date not available
0.0 - 1.0 years
5 - 9 Lacs
hyderabad
Work from Office
Skill required: Trust & Safety - Anti-Money Laundering (AML) Designation: Business Advisory New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills.We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Understand & implement laws, and regulations designed to stop the practice of generating income through illegal actions during transfer of funds. Anti Money Laundering law covers limited number of transactions and criminal behaviors to prevent terrorist financing and money laundering and compliance programs, including know-your-customer (KYC) rules. What are we looking for? Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
0.0 - 1.0 years
3 - 5 Lacs
bengaluru
Work from Office
Skill required: User-Generated Content Moderation - Content management Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. The Content Review New Associate will be responsible for processing and investigating terms of service, fraudulent, and spam-related violations. The position is expected to complete content reviews in a timely and precise manner. The position will support keeping a safe platform. Resources are expected to be proactive, motivated, organized, and possess a global perspective in a fast-paced, team-oriented environment.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and English skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsBasic knowledge about the computer and internetMust possess logical reasoning, troubleshooting skills and problem-solving skillsSelf-learner (willing to learn about the latest technologies)High attention to detailsGood research skillsGood time management (including down time) and ability to meet tight deadlines.Experience using Microsoft Office (Outlook, PowerPoint, Excel, Word) Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamResearch and resolve all issues related to spam, account takeover, and terms of service violationsReview web sites/ ad Creative/ video for content quality based on Content Guidelines / policiesInterpret and enforce content policiesThoroughly check ad content for the quality and accuracyUnderstand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and proceduresEffectively identify problems and issues by performing relevant research using the appropriate toolsCommunicate effectively and concisely with the stakeholders Willingness to work with sensitive issues, including but not limited to:Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons, and other potentially offensive products Qualification Any Graduation
Posted Date not available
0.0 - 1.0 years
3 - 5 Lacs
hyderabad
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Adaptable and flexibleAbility to establish strong client relationshipCommitment to qualityAbility to meet deadlinesStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (insert language) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsReview, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety team Qualification Any Graduation
Posted Date not available
0.0 - 1.0 years
3 - 5 Lacs
bengaluru
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Adaptable and Flexible Problem - Solving skills Ability to work well in a teamWritten and Verbal communicationRisk managementStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (insert language) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsReview, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety team Qualification Any Graduation
Posted Date not available
0.0 - 1.0 years
3 - 5 Lacs
bengaluru
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Adaptable and flexibleAbility to perform under pressureAbility to handle disputesAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsReview, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Qualification Any Graduation
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills -Computer proficiency and typing speed (minimum 30 WPM preferred). -Flexibility to work in rotational shifts including weekends. -Ready to work from Office -Experience in voice process is a plus Roles and Responsibilities: oProvide support to customers via live chat on various platforms. oRespond to customer inquiries in a professional and timely manner. oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. oIdentify and resolve customer issues and complaints effectively. oEscalate unresolved issues to higher-level support teams when necessary. oMaintain a calm, positive, and helpful attitude with all customer interactions. oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. oProvide clear and concise explanations to customers regarding products, services, or policies. oManage multiple customer chats simultaneously while maintaining a high level of customer service. oEnsure that chat responses are efficient, clear, and accurate. oMeet performance metrics for response time, resolution time, and customer satisfaction. oDocument customer interactions accurately in the system. oLog all inquiries, complaints, and solutions provided for future reference. oMaintain detailed records of customer issues and feedback for quality and training purposes. oWork closely with other team members and departments to ensure seamless service delivery. oShare feedback, best practices, and insights with the team leader to improve overall team performance. oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies. oParticipate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted Date not available
7.0 - 11.0 years
4 - 7 Lacs
bengaluru
Work from Office
Skill required: Delivery - Data Automation Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.Data Automation refers to the use of technology and processes to automatically manage, manipulate, and analyze data without manual intervention. This involves the implementation of tools and systems that streamline repetitive tasks related to data handling, such as data entry, transformation, and integration. The goal of data automation is to enhance efficiency, reduce errors, and accelerate the overall data processing cycle in various business and technological contexts. What are we looking for? 48 years of hands-on Python experience Strong knowledge and Hands-on with Streamlit, PySpark, Pandas and NumPy, Plotly / Altair / Matplotlib (for visualizations), Cursor (or other AI-based coding tools) Good understanding of user experience in data products Good to have experience with API integration, session state, or deploying Streamlit apps and efficient data handling Experience with app deployment (Streamlit Cloud, Docker), Git workflows Experience with rule-based systems, data science, ML, or analytics is a strong plus Adaptable and flexible Agility for quick learning Ability to work well in a team Commitment to quality Results orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation
Posted Date not available
7.0 - 11.0 years
4 - 7 Lacs
bengaluru
Work from Office
Skill required: Delivery - Data Automation Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.Data Automation refers to the use of technology and processes to automatically manage, manipulate, and analyze data without manual intervention. This involves the implementation of tools and systems that streamline repetitive tasks related to data handling, such as data entry, transformation, and integration. The goal of data automation is to enhance efficiency, reduce errors, and accelerate the overall data processing cycle in various business and technological contexts. What are we looking for? 48 years of hands-on Python experience Strong knowledge and Hands-on with Streamlit, PySpark, Pandas and NumPy, Plotly / Altair / Matplotlib (for visualizations), Cursor (or other AI-based coding tools) Good understanding of user experience in data products Good to have experience with API integration, session state, or deploying Streamlit apps and efficient data handling Experience with app deployment (Streamlit Cloud, Docker), Git workflows Experience with rule-based systems, data science, ML, or analytics is a strong plus Adaptable and flexible Agility for quick learning Ability to work well in a team Commitment to quality Results orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation
Posted Date not available
10.0 - 14.0 years
2 - 6 Lacs
hyderabad
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client s terms of services. They review content that may be sensitive in nature. They ensure every piece of content in violation of the clients terms of services is accurately identified and flagged for action in a timely manner.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed What are we looking for? The following skills are required to perform this role-Strong coping, emotional resilience, and stress-management skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely andinformed decisions, considering the potential impact on the organization and Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsKey Responsibilities and Objectives:Team Management:Lead and support a team of content reviewers, setting clear expectations and providing ongoing coaching and feedback.Foster a collaborative and inclusive team environment that encourages open communication and professional growth.Business Operator:Oversee content review processes, ensuring that all user-generated content is promptly and accurately reviewed according to established guidelines.Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements.Quality Assurance:Implement quality control measures to ensure consistent and accurate content moderation results.Training and Development:Identify individual and team development needs and provide continuous learning opportunities.Policy Adherence:Collaborate with relevant stakeholders to ideate. Ensure that the content review team adheres to these policies and stays up-to-date with changes and developments.Performance Reporting and Analysis:Generate regular reports on content review metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve content review processes and identify areas for enhancement.Risk Management:Identify potential risks related to content on the platform and proactively implement measures to mitigate these risks.Stay informed about industry best practices and evolving content-related challenges.Cross-functional Collaboration:Collaborate with other teams to align on review practices with broader company objectives. Qualification Any Graduation
Posted Date not available
1.0 - 3.0 years
5 - 9 Lacs
hyderabad
Work from Office
Job Purpose Design flexible pipe solutions for subsea applications, in accordance with TechnipFMC standards, procedures, processes, schedules and budget, with a continuous focus on quality, targets and customer satisfaction. Projects are varied geographically and range from concept design through to detailed engineering and life extension. Job Description Key Activities & Responsibilities: Critical analysis of project documentation, ensuring that all required inputs are available and clarified; Perform flexible pipe structure design in accordance with specification, design rules and manufacturing constrain; Perform configuration design using both industry standard software and in-house software; Perform thorough check of own work before submitting for further review; Liaise with Centers of Expertise on technical issues not covered by the standard design rules; Attend client meetings and make effective presentations in relation to the work performed; Actively engage with project teams to ensure successful product design and delivery; Prepare calculation reports, manufacturing specifications and contractual project deliverables; Check the work performed by other engineers; Promptly escalate concerns around risks to project execution to project stakeholders Constantly evaluate practices and champion improvements through application of lessons learnt and innovations; Act as Project Lead: Follow & support the work carried out by the resources under his/her project responsibility; Responsible to properly deliver engineering scope in charge: within companys standards, meeting project quality/deadlines/budget & overall expectations; Provide guidance to the team with regards to project objectives; Define, control and ensure compliance of engineering activities schedule, aligned with project milestones; Estimate project engineering budget, ensure its compliance and keep a track of variations; Ensure that the discipline internal check process is followed for all the activities; Organize design reviews; Liaise with the appropriate Discipline Leads to ensure the optimization and feasibility of the project execution plan; Liaise with Project Management Teams; Deliver project close-out. Requirements PERSONAL QUALITIES Open communications skills are essential in order to maximise learning from fellow team members. A Flexible Pipe Design Engineer must have both enthusiasm and diligence for their specific field of expertise and a commitment to the continuous improvement of theirs and others engineering skills. The following qualities are essential: Confident and resourceful in the face of challenge (Can Do attitude). Ability to carry out assigned tasks and work on own initiative. Ability to work as part of a team. Demonstrates highest standards of integrity and respect. Good reporting skills Presentation and coaching skills Commitment to self improvement Willingness to learn. You are meant for this job if: FORMAL EDUCATION Engineering Degree (B.E/B.Tech/M. Tech or equivalent) in Mechanical Engineering / Naval Architecture / Ocean Engineering / Marine Structures / Aerodynamics / Civil / Materials and or/prior experience as design engineer REQUIRED EXPERIENCE 1 to 3 years of experience as design engineer Strong technical basis in engineering Experience leading design engineering scopes is an advantage Service/Customer oriented Good command of English EXPERTISE Technical skills (required): Design Engineering, Basic Physics, Engineering Mechanics; Technical skills (nice to have): Experience in analysis e.g. FEA, Fluid Mechanics, Engineering analysis, Flexible Pipe, Dynamic analysis etc; Specific skills: Interpersonal, Communication, Problem Solving, Team Player, Pro-active Computer skills: Mastery of desktop tools (Pack Office).Previous experience with OrcaflexTMor similar software is an advantage as is experience with automation (VBA, Python, Matlab etc) Language skills: Fluent in English Skills
Posted Date not available
3.0 - 8.0 years
6 - 10 Lacs
pune
Work from Office
Area of Responsibility: The key responsibilities include Vehicle level multibody dynamics (MBD) simulations using ADAMS- view/ADAM- car to evaluate and improve performance requirements. The work also includes performing sub-system level and vehicle level MBD analysis as given below: Multibody Dynamics (MBD) Model build for KnC analysis, Full vehicle Ride and Handling Simulations, Load manag ement simulations. MBD analysis to evaluate design proposals to determine the performance gaps & risks and suggest design modific ation towards meeting the requirements Performance optimization with help of analytical toolsInteraction with other stakeholder s for project updates and performance improvements (design, test & CAE groups)
Posted Date not available
2.0 - 7.0 years
10 - 14 Lacs
pune
Work from Office
CFD Engineer / Tech Lead-CFD Scope of Role CFD meshing, geometry cleanup & simulation for automotive Domain. He/she need good in CFD meshing by using ANSA & Hypermesh tool. Also Good to do the case setup and simulation as per provided guidelines. Very Good understanding in CFD Fundamental. Hands on Experience CFD simulation by this tool ANSYS-FLUENT, Altair nanofluidX any of the pre-processing tools ANSA, Hypermesh Area of Responsibility: This position is responsible for carrying out CFD meshing and simulation for below domain Perform CFD projects/ Mesh and geometry modification Experience at Vehicle under-hood thermal simulation Experience on External aerodynamic simulation Experience on Water Wading and dirt simulation Experience on Battery thermal Simulation Experience on HVAC of automotive domain (Demist/ defrost) Experience on Aero noise for HAVC & external aero simulation Knowledge / Experience: 2-8 yrs experience in CFD preferably in automotive application
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety teamRoles and Responsibilities:o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation
Posted Date not available
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