Company Description Aaps Resource Pvt Ltd. is a privately held organization operating in the Consumer Durable and Consumer Electronics industry. The company offers services such as Trusttap (Product Assurance Services), Bella EV (Electric Two Wheelers Mfg.), and Mayu (LED Televisions). Role Description This is a full-time hybrid National Service Manager role at Aaps Resource Pvt Ltd. The National Service Manager will be responsible for overseeing service operations nationwide, managing service teams, ensuring timely delivery of services, and maintaining high customer satisfaction levels. This position is based in Noida Delhi NCR with the flexibility for some work from home. Qualifications Experience in Customer Service Management and Service Operations Strong leadership and team management skills Excellent communication and interpersonal skills Problem-solving and analytical abilities Knowledge of the Consumer Durable and Consumer Electronics industry Ability to travel nationally as needed Bachelor's degree in Business Administration or related field Show more Show less
Job Title: Area Service Manager – Service Franchise Operations (PAN INDIA) Number of Positions: 100 Location: PAN India (Multiple Locations) --- About Us Aaps Resource Private Limited is expanding its nationwide service franchise network to deliver exceptional after-sales support in telecom, consumer durables, and home appliances. We are looking for highly driven Area Service Managers to lead and manage our franchise operations across India. --- Key Responsibilities Establish, onboard, and manage service franchise partners in the assigned territory. Ensure smooth day-to-day operations of service centers, meeting turnaround time (TAT) and customer satisfaction KPIs. Monitor and improve service quality, process adherence, and customer feedback scores. Provide training and guidance to franchise teams on company service standards and protocols. Drive cost control, productivity improvements, and operational efficiency. Coordinate with OEMs, vendors, and internal departments for smooth operations. Analyze service data and prepare periodic reports for management review. Resolve escalations and ensure prompt closure of service-related issues. Requirements Experience: 3–5 years in Service Operations within Telecom, Consumer Durables, or Appliances sector. Proven track record of managing multi-location service centers or franchises. Strong leadership, problem-solving, and customer-handling skills. Ability to travel extensively within the assigned region. Good communication and reporting skills. Proficiency in MS Office and service management tools. Employment Type Full-time Compensation Attractive package with performance-linked incentives. How to Apply Send your updated CV to hr@aapsresource.com with the subject line: Application – Area Service Manager (Your Location)