Purpose To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business. Key Responsibilities: Product Preparation & Knowledge • Making drinks, including blender and espresso-based beverages • Serving food • Creating merchandise gifts • Preparing whole and ground bean packages • Providing product information to guests Selling • Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, café cards etc.) Cleaning and Organizing • Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc) • Re-stocking product (e.g. beans, cups, merchandise) • Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers) Cash Handling • Completing sales with guests using cash, debit/credit • Follow business procedures for handling voids and cash handling mistakes • End of shift reconciliation of cash and register records Experience Delivery • Providing consistent, individualized guest attention • Acting in a friendly, approachable manner • Demonstrating passion and confidence for Second Cup brand Job Requirements • Understanding features and benefits of all Second Cup products • Memorizing drink recipes • Face to face guest complaint issues • Equipment breakdowns • Maintaining coffee freshness standards while also controlling waste • Suggestive selling • Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions) • Use of multiple electronic payment systems • Story-telling Knowledge and Skills Required • Guest service skills (i.e. positive, caring attitude) • Strong teamwork skills • Cash handling, retail or food service experience preferred • Product knowledge • Selling Skills • Story-telling • Standing for extended period of time • Some lifting required (between 5 lbs to 25 lbs) • Exposure to noise (blenders, espresso machine), heat (steam from espresso machine Working Conditions • Standing for extended period of time • Some lifting required (between 5 lbs to 25 lbs) • Exposure to noise (blenders, espresso machine), heat (steam from espresso machine