Customer Service Supervisor ( Aviation sector ) Air India Sats Airport Services

5.0 - 10.0 years

2 - 6 Lacs

thiruvananthapuram

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Key Responsibilities: Coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS, etc.) to ensure smooth flight operations (pre/post flight). Extend proper communication to staff periodically regarding delays and early operations. Ensure safe and secure operations and timely flight departures in coordination with the respective flight supervisors. Establish and manage counter operations, queue management, and proper boarding guidelines. Coordinate crew movement as per airline specifications. Ensure the Flight Handling Report (FHR) is accurately filled and signed on time by the respective airline representative. Ensure adequate trained manpower is available at key locations in the passenger terminal through proper roistering, and coordinate with duty officers from other departments. Provide staff-related information to the Duty Manager for performance evaluation. Handle staff grievances, complaints, and administrative issues that do not require escalation. Ensure sufficient staff availability in each functional area. Contact customer airlines for their feedback. Coordinate airport operations related to flight handling and ensure periodic communication with staff. Monitor flight operations, including pre-flight, arrivals, departures, and post-flight activities. Conduct daily briefings in advance of operations and provide solutions to recurring issues faced by staff. Assist the Duty Manager in preparing staff appraisal reports in accordance with company policies. Coordinate and interact with various government agencies and maintain strong relationships to ensure smooth flight operations. Encourage staff involvement in initiatives for continuous operational improvement. Handle staff grievances and complaints within a reasonable timeframe and escalate to the Duty Manager when necessary. Educational Qualifications Bachelors/Masters Degree or equivalent. Relevant Experience Minimum 36 months of experience in the aviation industry, with at least 1 year at the CSSA level. Extensive hands-on experience and training in flight and ground operations. Experience in passenger services, airline administration, and coordination with airports and other authorities. Strong knowledge of airport safety & security regulations, especially terminal operations including DGR, IATA, ICAO, and BCAS requirements. Thorough understanding of GHA, IATA regulations, and airport handling standards. Willingness to work night shifts and extended hours. Excellent command of spoken and written English. Adequate computer proficiency. Strong sense of responsibility toward customer needs and expectations. Demonstrated motivational and leadership qualities.

Posted 2 weeks ago

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Power Sales & Marketing Manager Instapower

8.0 - 13.0 years

10 - 15 Lacs

Lucknow, Ahmedabad, Delhi / NCR

Work from Office

Sales & Marketing Manager – Government Projects We are a leading manufacturer and solution provider in the LED lighting and electrical sector, specializing in government project sales and infrastructure development.PWD, CPWD, and AAI departments.

Posted 1 month ago

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