Ø Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or sales. Ø Follows up with customer via telephone following initial sales contact. Ø Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilities delivery of product. Ø Consistently meets departmental sales goals. Ø Convert the provided leads into successful sales. Ø Continued product education to better service customer calls. Ø Maintain accurate daily record of sales in sales tracker.
• Good Communication skills in MALAYALAM • Should have an excellent convincing capacity to the customers through telephone • Oriented targets should be achieved during the working period. • Should have convincing skills. • Responding to customer queries. • shift time 9am to 6pm.
Job Purpose The Associate Researcher is responsible for monitoring, researching, and analysing upcoming projects across the Construction, Oil, Power, Energy, Infrastructure, and Industrial sectors. The role ensures the accuracy, comprehensiveness, and timeliness of project data to support lead generation and market intelligence initiatives. Key Responsibilities 1. Market Monitoring Proactively track and review news sources, industry publications, government portals, company websites, and social media to identify new project opportunities. Develop and maintain a strong understanding of key market drivers, industry regulations, and reliable information sources in target sectors. 2. Primary Research Engage directly with project stakeholders (developers, consultants, contractors, government officials, suppliers, and investors) to gather accurate first-hand information. Prepare detailed project profiles covering scope, timelines, budgets, project status, and key decision-makers. 3. Database Management Update and maintain the central project database to ensure data accuracy, completeness, and easy retrieval. Monitor ongoing projects in assigned countries/sectors, keeping all details up-todate. Follow and propose improvements for data classification and tagging systems to enhance searchability and analytics. Ensure all updates meet stipulated deadlines and Key Performance Indicators (KPIs) set by the Line Manager. 4. Communication & Collaboration Build and maintain productive relationships with project stakeholders. Collaborate with internal teams to ensure research deliverables align with business requirements. Job Requirements Education: Bachelor’s degree in Business, Engineering, Literature, or related field (preferred). Experience: Preferred minimum 1-2 years in market research, business intelligence, or a related role. Freshers can be considered if they the performance is clearly good Skills & Competencies: Strong analytical, research, and information-gathering abilities. Excellent written and verbal communication skills for presenting complex data in a clear manner. High attention to detail and commitment to data accuracy. Ability to work independently and in a team environment. Proactive, self-motivated, and deadline-oriented.
• Need strict Adherence to time/duty schedules • Adherence to the policies of the company • Answer calls and tag call records for necessary actions which may differ in the type of process • To handle the calls within the prescribed agreement as per the update from the TL • To maintain quality of calls • Need to be updated with the current product and process information’s • Must follow proper dress code and floor discipline • Try to prepare elevations with the help of TL’s • Job Descriptions will be subjected to change on changes to the process