Key Responsibilities Concept and Design Development Create concept drawing on the basis of the inputs provided and get the same approved from the HOD Ensure the detailed drawings are prepared as per the requirements and the inputs provided by the HOD Coordinate with the project coordinator and the consultants for the respective drawings Responsible for getting consolidated architecture drawing created based on drawings from individual design consultants Discuss the overlaps with the HOD and get the queries resolved Guide the consultants for resolving issues after the review of the HOD Finalize on the design drawings in order to commence work on the construction drawings Release the drawings to the Execution Department and ensure the same is in line with the project schedule Execution and review of construction work Review the mockup unit from time to time to monitor the progress is in line with the design In case of any issues, take inputs from the HOD Ensure the documents are maintained properly Responsible to ensure the Good for Construction drawing is prepared and reviewed by the HOD on completion of the mockup unit Ensure the basic intent drawing is prepared keeping in mind all the aesthetic aspects in mind Attend to queries and ensure that the work on the site is in line with the Good for Construction drawing Coordination with Sales Team Provide inputs to Sales team for preparation of marketing / sales collaterals for the project Interact with the sales team to understand and inculcate specific requirement of clients in the designs / concepts Create drawings required for every unit for agreement purpose Participate in the following meetings Site Meetings Consultant Meetings Show more Show less
Responsibilities Concept and Design Development Create concept drawing on the basis of the inputs provided and get the same approved from the HOD Ensure the detailed drawings are prepared as per the requirements and the inputs provided by the HOD Coordinate with the project coordinator and the consultants for the respective drawings Responsible for getting consolidated architecture drawing created based on drawings from individual design consultants Discuss the overlaps with the HOD and get the queries resolved Guide the consultants for resolving issues after the review of the HOD Finalize on the design drawings in order to commence work on the construction drawings Release the drawings to the Execution Department and ensure the same is in line with the project schedule Execution and review of construction work Review the mockup unit from time to time to monitor the progress is in line with the design In case of any issues, take inputs from the HOD Ensure the documents are maintained properly Responsible to ensure the Good for Construction drawing is prepared and reviewed by the HOD on completion of the mockup unit Ensure the basic intent drawing is prepared keeping in mind all the aesthetic aspects in mind Attend to queries and ensure that the work on the site is in line with the Good for Construction drawing Coordination with Sales Team Provide inputs to Sales team for preparation of marketing / sales collaterals for the project Interact with the sales team to understand and inculcate specific requirement of clients in the designs / concepts Create drawings required for every unit for agreement purpose Participate in the following meetings Site Meetings Consultant Meetings Qualifications Bachelor's degree in architecture 4+ years of experience in construction and architecture Strong organizational, creative and presentation skills Proficient in AutoCAD and Revit
Role Overview: As the Customer Experience Manager, you will be the main point of contact for clients from the moment they book a property until they receive possession. Your main responsibility will be to manage all interactions, concerns, and service requests to ensure a seamless and world-class experience for the clients. To excel in this role, you will need exceptional communication and interpersonal skills, attention to detail, and a high level of professionalism. Key Responsibilities: - Serve as the primary point of contact for clients, managing interactions and ensuring a seamless experience. - Keep clients informed about property status, milestones, documents, and timelines. - Proactively address issues or concerns, implementing solutions to maximize client satisfaction. - Act as the clients" advocate within the company, meeting their needs in a timely and professional manner. - Assist clients with post-possession requirements, fostering long-term relationships and loyalty. - Handle client requests and queries with empathy, discretion, and efficiency. - Maintain clear and regular communication with clients through various channels. - Provide timely updates on property status and address changes in timelines. - Respond to client emails professionally and ensure clear and informative communication. - Generate and maintain accurate client service records. Problem Resolution: - Address and resolve client issues or concerns related to properties or the buying process. - Collaborate with internal teams to resolve client issues swiftly. - Take ownership of escalated issues and handle them with a solution-oriented approach. Sales and Marketing Support: - Collaborate with Sales and Marketing teams to consider client needs during promotional activities. - Assist in preparing personalized client communication and special offers. - Facilitate client events and personalized services to enhance the customer experience. Customer Feedback and Retention: - Collect and analyze client feedback to improve customer service. - Develop strategies to increase client retention and loyalty. - Monitor client feedback and reviews, addressing concerns or suggestions. Administrative and Reporting Responsibilities: - Track client interactions and service levels to maintain standards. - Organize client files, correspondence, and service records. - Provide regular reports to management regarding client satisfaction and service delivery metrics. Proficiency in CRM Software and Reporting Tools: - Create structured daily reports summarizing client interactions, sales leads, tasks, issues, and escalations. - Utilize Excel or Google Sheets for data manipulation and report compilation. - Consolidate client-related data into MIS systems for review. Qualifications Required: - 2-3 years of client management or customer service experience, preferably in luxury real estate or hospitality. - Exceptional written and verbal communication skills. - Presentable with a polished appearance. - Strong interpersonal and relationship-building skills. - Detail-oriented with multitasking abilities. - Problem-solving and conflict resolution skills. - Excellent organizational and time-management skills. - Proficient in Microsoft Office Suite and CRM software.,