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2.0 - 6.0 years
2 - 3 Lacs
Vadodara
Work from Office
Position- Bankruptcy QC Associate POSITION SUMMARY-The BK QC Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation, including but not limited to court orders, retainer agreement, affidavits, and BK filings, which are essential for to deliver its services. The BK QC Associate will collaborate closely with the BK Coordinators from both US and IND businesses to execute daily responsibilities. Shift Timing- 2 PM to 9 PM / 3 PM to 12 midnight / 6 pm to 3 am / 9 pm to 6 am JOB RESPONSIBILITIES- Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations. Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, ARCHER Connect and other data sources, at a set frequency as defined by the business. Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants. Perform random sample checks on the communication sent/received to/from Trustees. Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal heirship documents. Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements. Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits. Technical Skills: Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. Experience in quality audits of legal documents/ email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits. To have understanding and maintain checklist of requisite state/district wise requirements if any Strong data analysis capabilities, with an eye for detail to identify errors. Exceptional written and verbal communication skills, with the ability to derive insights from information provided. Analytical problem-solving skills for addressing complex issues. Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.
Posted 2 months ago
1.0 - 6.0 years
5 - 12 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
Role & responsibilities Quality System Implementation (ISO 9001:2015) Production Quality Monitoring (inspections, testing) Problem-Solving & Non-Conformance (RCA, CAPA) Process Control & Improvement (Kaizen, 5S) Supplier Quality Management Preferred candidate profile ISO 9001:2015 knowledge Quality tools (7 QC tools, RCA, CAPA, FMEA) Certified internal auditor for ISO 9001:2015 (preferred) QA experience from plastic drum or any packaging industry
Posted 2 months ago
6.0 - 10.0 years
7 - 14 Lacs
Alwar
Work from Office
Please share your CV on sv14@svmanagement.com Role / Responsibilities Tractor and Genset Engine expert for assembly & testing Data analysis of 3MIS , 12 MIS and 24 MIS Arranging weekly meeting for warranty Claims Distribution of parts to concerned Agencies Warranty claim clearance -- vender debit and dealer debit Action Plan from Internal stack holders Monthly presentation on CSF Monthly presentation for J quest review Defect wise parallelization Day to day issues analysis and action plan sharing -- Auto, Agro and Genset Engines Key skills Engines knowledge (Tractor + Genset) Excellent knowledge of computers for MS excel, Power point and word Excellent knowledge of SAP systems Knowledge of 7QC tools, 8D, WCM and TPM
Posted 2 months ago
2.0 - 4.0 years
4 - 5 Lacs
Gurugram
Work from Office
Multilingual- Tamil and Malayalam & Kannada Experience in 7 QC tools Monitor and audit Inbound and Outbound call Conduct Audits and provide actionable insights to enhance performance. Identify process gaps and suggest improvements Maintain and update QA scorecards and dashboards Provide regular feedback and coaching to agents for performance Improvement Collaborate with Training and Operations teams to develop and implement a Quality Improvement Plan. Prepare and share weekly/Monthly Quality reports/dashboard with stakeholders. Monitoring Experience- Dip checks, CSAT, NPS and AHT. Conduct Team briefings on performance, qualitative inputs, process updates, top errors identified though monitoring Q&A.
Posted 2 months ago
3.0 - 8.0 years
5 - 13 Lacs
Mumbai
Work from Office
Job Title- Manager Quality Location - Malad Mumbai Shift Timings - 24/7 rotational BFSI process experience mandatory Roles and responsibilities: Responsible for creating a robust Quality structure that is aligned to the business, compliance & operational requirements, Responsible to ensure the required number of evaluations i.e., Quality, CSAT, Complaints etc. are completed as agreed with operations and Clients Administers the feedback and Coaching process is documented and in line with the compliance and operational requirements In charge of maintaining evaluations completed by the quality team in the central data base as defined by operations/clients Report performance and statistics through daily and weekly reports submitted to the Quality Team and Operations. Ensure that regular Gauge RNR & Calibrations are conducted with Internal operations team to maintain level of knowledge of the supervisory staff Ensures that all relevant staff understand the compliance expectations, Quality guidelines and Complaints management processes Gauging effectiveness of daily/weekly briefings and cascading updates to all on the operations floor by conducting dipstick checks on a regular basis. Prepare/reviews reports based on the quality scores of the advisors. Provide analysis on areas of opportunity and action plans to improve performance Ensures there is a thorough audit mechanism to gauge effectiveness of Quality monitors. Monitors completed need to be within the given level of variance set by the business/clients Aligning quality analysts to respective teams to ensure the daily / weekly / monthly quality activities are covered with all operational teams Administers shift timings & leaves for the Quality team in line with operational and client requirements Responsible to create presentations displaying metric performance/strategic initiatives/Updates as and when required Expected to attend and represent WBR/MBR with clients/operations for respective processes as and when delegated by respective managers Needs to ensure that Quality certifications / recertification is completed as agreed with operations / clients Ensures respective Quality Analysts complete their monthly activities i.e. Quality Calibration, Process Knowledge Test, Gauge RNR & any other activity required for the specific process. Participates in Process Level Con calls with Clients & Operations to understand requirements leading to actions that meet the process requirements & client expectations Ensuring that regular updates and reports are sent to the Operations Team (Operations Manager, Team managers, Team Leaders) & respective Stakeholders Key Skills: Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task Preferred candidate profile BFSI Domain experience preferred
Posted 3 months ago
3.0 - 8.0 years
4 - 8 Lacs
Gurugram
Work from Office
We are looking for an experienced and motivated Quality Analyst for quality audits for our telesales team. The successful candidate will assess the quality of the performance of our Telesales associates who deal with our existing and potential customers. The QA will monitor inbound & outbound calls, whatsapp chats, and emails responses to assess the sales associate's demeanor, technical accuracy, sales performance, and conformity to company procedures. You will help develop, create, and implement call quality procedures; and make recommendations for enhancements to training materials to enhance the customer's experience. What you will be doing: Participate in the design of call monitoring formats, quality standards, and calibration at Telesales Performs quality audits and provides TNI & Pareto Analysis for Training & Coaching Use quality monitoring data management system to compile and track performance at team and individual-level & Coach the associates to improve their performance Provide applicable data to multiple internal support groups by identifying customer needs and expectations. Prepares and analyzes internal and external quality reports for management staff review Participates in design of call monitoring formats and quality standards Performs monitors of sales email/whatsapp chat responses Participates in customer and client listening programs to identify customer needs and expectations. Coordinates and facilitates call calibration sessions for Telesales Provides feedback to team leaders/ managers based on team quality performance Prepares and analyzes internal and external quality reports for management review Responsible for Bottom Quartile audits & feedback to enhance the quality & performance metrics Who we're looking for: 3+ years of experience in Telesales (Bilingual-Tamil&Telugu or Malayalam&Kannada) Min 2+ years of experience as a Quality Analyst Excellent communication skills Bachelors Degree or equivalent Proficiency in QA tools & software Strong Analytical & Problem-solving abilities Detail-oriented with a focus on accuracy Ability to work independently & as a part of team What we'll give you: Opportunity to work with a growing and market leader technology company Become the driver of growth for multiple categories on pan India basis Opportunity to work with best minds in the industry
Posted 3 months ago
3.0 - 8.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Responsibilities: * Lead quality initiatives & drive continuous improvement. * Ensure compliance with customer requirements & industry standards. * Conduct regular audits, root cause analysis & corrective actions. *CQI-12 Documentation IATF Food allowance Annual bonus
Posted 3 months ago
3.0 - 8.0 years
2 - 7 Lacs
Bengaluru
Work from Office
Role & responsibilities Position is in Bangalore , Hands on Experience in Handling Production assemble operators, Process Knowledge and Automobile industry / assemble experience with MNC culture exposure. Leading the team of 25 or more members in production Overall responsibility for running the product line with particular focus on Health & Safety, , Quality, Productivity, Cost and Delivery performance targets and ensures that regulations regarding Labor law, quality and environmental issues are met all times. Communicates performance targets and Autoliv requirements effectively and fully support APS and all related continues improvement activities. Runs department/business in line with company values. Day- to-day Activities: Ensure production teams are effectively resourced and are working to the standard processes defined in the APS system. Optimize the manufacturing and support processes in the plant and ensure work instruction process adherence. Analyze and follow up on the quality reports. Prepare plant budget requirements for investment, costs and expenses based. Recommend or initiate personnel action such as disciplinary and discharge measures. Any other function determined by the company. Receive and prepare the Communication from Previous shift / next shift and plan accordingly Meeting with Associates and resolve day today issue Manpower Planning & allocation based on skill level Hourly production Monitoring Product / process parameter verification Associates skill development and maintain record Change over, Machine/Tool setting etc TPM document updation Update, Record Change Point and Abnormal situation Provide Consumables and PPE to operators and Keep record of consumption Ensure 5S in the respective line (Weekly 5S Audit & LOP closure ) Attend Line calls/ Jidoka, record minor stoppage & machine troubleshooting (Machine resetting etc) and take actions for minor stoppage Update SQDCM and Action plan Verification of material issuance from store Station wise collect rejection parts & update rejection record Implement Suggestions and Kaizen in line given by operators Follow Training procedure and develop multiskilling activity Participate in Improvement workshops and Support AMG leader in contributing towards improvements & workshops LOP review from AMT to AMG leader Follow the escalation procedure Preferred candidate profile Perks and benefits
Posted 3 months ago
5.0 - 10.0 years
0 Lacs
Pune
Remote
Quality engineer ensures products and processes meet established standards by developing, implementing, and maintaining quality control systems. They analyze data, troubleshoot issues, and documenting procedures.
Posted 3 months ago
2.0 - 7.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Send resume: Swathi@wissenpro.com Call: 8008582617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.
Posted 3 months ago
5.0 - 8.0 years
12 - 14 Lacs
Gurugram
Work from Office
We're Hiring: Assistant Manager Training & Quality (Airlines/Travel Process) Location: Gurugram Experience: 5–9 Years Immediate Joiners Preferred Are you a dynamic professional with hands-on experience in both Training and Quality within the Airlines or Travel BPO domain ? We want to hear from you! Key Responsibilities: • Design and deliver process/product training modules • Drive continuous improvement through quality audits and feedback • Identify training needs and skill gaps across teams • Monitor KPIs and implement quality frameworks • Collaborate with operations to enhance overall service standards Who Should Apply: Candidates with dual exposure to Training & Quality in Airlines/Travel processes Strong communication, leadership, and analytical skills Experience in managing new hire training, refresher programs, and quality compliance
Posted 3 months ago
5.0 - 10.0 years
6 - 10 Lacs
Vadodara
Work from Office
Role & responsibilities : Manager - Product QA MCCB / ACB Key Deliverables Key Responsibilities/Deliverables (Min 4 need to be filled in decreasing order of importance) Customer Complaint Analysis : Analyse and identify factory actionable calls. Prioritization of product / defect for factory actionable Review with CFT and initiate CA and monitor implementation. Initiating Corrective action record & validation of the actions. Analysis of complaint as a part of CFT (through 8D) Suggest/implement product/system improvement. Support TPM / TQM implementation in Quality function Analysis of Defects related to manufacturing Line. Knowledge of Process and Product Audit. Creation & Updating of Product inspection checklist. Interacting with Service team for resolution/analysis of site related issues. Need based site visits PAN India Key Competencies Functional Competencies Behavioural Competencies > In depth knowledge of Molded Circuit Breakers (MCCB), Analytical approach, Proficient with working in SAP, Microsoft office tools > 7 QC tools, 8D, PFMEA, KAIZEN, >Multi-tasking, Affirmative, can-do attitude >Good communication skills, Decision making Preferred candidate profile
Posted 3 months ago
2.0 - 5.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities : Quality Inspection Preferred candidate profile : Quality Inspection
Posted 3 months ago
4.0 - 7.0 years
3 - 5 Lacs
Chennai, Bengaluru, Kanchipuram
Work from Office
Roles and Responsibilities: Maintain and analyze OQC reports and records. Coordinate with customer support on quality issues and ensure timely resolution. Implement and track Corrective and Preventive Actions (CAPA). Validate Engineering Change Notices (ECN) and maintain rejection records. Responsible for CAPA closure & implementation with their effectiveness. Lot Rejection & Counteraction Tracking. Ensure ECN validation & implementation. Desired Candidate Profile Bachelor's or master's degree in engineering (EEE/ECE/ETE) or equivalent. Certifications in Quality Management Systems (e.g., Six Sigma, ISO 9001, IATF or similar) preferred. 3 - 8 years of experience in process quality engineering, preferably in an electronic manufacturing sector (EMS). Preparation of standard operating procedures (SOP) for all manufacturing processes. Familiarity with process workflows like PFC (Process Flow Chart), QCFC (Quality Control Flow Chart), and WI (Work Instructions). Proficiency in quality analysis tools and techniques such as 8D, 5 Why, FMEA, and control plans.
Posted 3 months ago
0.0 - 3.0 years
0 - 2 Lacs
Chennai
Work from Office
Role & responsibilities 7qc.APQP If anyone interested do share your cv @ sulochana@harita.co.in or reach out to mobile @6374558623
Posted 3 months ago
1.0 - 6.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Key Responsibilities: Handle inbound/outbound calls audits from Malayalam-speaking customers. Resolve customer complaints and provide accurate information. Maintain records of interactions and follow-up on customer queries. Ensure customer satisfaction and build lasting relationships. Adhere to company policies, procedures, and compliance requirements. --- Required Skills: Fluency in Malayalam (mandatory), and basic English/Hindi is a plus. Good communication and interpersonal skills. Ability to handle pressure and work in a team. Basic computer knowledge (MS Office, CRM tools preferred). Willingness to work in rotational shifts (including weekends, if required). Please contact - 7977519951 Hr manager Pinky Yadav Please share resume below mail id- pinkyy@eosglobe.com
Posted 3 months ago
2.0 - 7.0 years
2 - 4 Lacs
Rajkot
Work from Office
Department : Central Quality & TPM Position :TPM Secretariat Education :BE/Diploma Mechanical Experience : 3 to 6 year Location : Rajkot TPM Assessment process and providing support to all 8 Pillars as per JIPM Guideline KMI, KPI and KAI&JH Gemba
Posted 3 months ago
2.0 - 3.0 years
2 - 4 Lacs
Pune
Work from Office
We are seeking a dedicated and detail-oriented Mechanical Quality engineer, Quality Tools, and Root cause analysis to ensure product compliance and drive process improvements.
Posted 3 months ago
2.0 - 3.0 years
2 - 4 Lacs
Pune
Work from Office
Looking for experienced professionals to perform quality checks and testing in control panel manufacturing.
Posted 3 months ago
3.0 - 8.0 years
2 - 3 Lacs
Neemrana
Work from Office
WE HAVE AN URGENT OPENING FOR OUR ESTEEM CLIENT IN (JAPANESE OEM COMPANY) Mandatory Requirement Department Process Quality Designation Assistant Engineer Qualification B.Tech /Diploma-Mechanical Experience 3 to 9 Years. Job Location Neemrana (Rajasthan) Required Experience/ Skill - 1. Knowledge Of AC Manufacturing - Process Quality 2. Can Handle Independently 20-30 Manpower on Rotational Shift Job Specification- 1. Responsible For PQSCDME 2. Responsible For Process Improvement And Man Power Handling 3. Should Have Good Knowledge Of 7QC Tools 4. Line Handling and Day to Day Issues and Related to Product Quality and Its Improvement 5. Analytical Skill 7 Qc Tools, SPC, ISO, Production & Process Auditing 6. Computer Knowledge 7. Good Communication, Presentation and Analytical Skill. Dear Candidate, Please Fill the Required Details Which Is Mentioned Below: & With Your Up Date Resume 1. Candidate Name 2. Qualification 3. Current company 4. Department 5. Designation 6. Present Salary 7. Expected Salary 8. Total exp 9. Contact number 10. Email id 11. Current location 12. Native Location 13. Notice Period Regards KANIKA 9354931520 naukri@innovationtriggers.in
Posted 3 months ago
2.0 - 7.0 years
2 - 5 Lacs
Mohali
Work from Office
Roles and Responsibilities Conduct quality audits, call calibrations, and root cause analysis to ensure adherence to quality standards. Analyze calls using tools like 7QC, Pareto analysis, TNI, and Six Sigma Quality principles. Provide feedback on call quality and suggest improvements through QC tools like Call Audit and Call Monitoring. Collaborate with team members to implement quality improvement initiatives and maintain high levels of customer satisfaction. Perform voice processing tasks such as BPO processes and Domestic BPO services. Desired Candidate Profile Strong knowledge of Gujarati/Marathi language skills are required for this position. Proficiency in using QC tools like 7QC Tools, Pareto Analysis, TNI etc. . You can also share your resume on this mail id lovisha.ahluwalia@teleperformancedibs.com
Posted 3 months ago
2.0 - 7.0 years
4 - 8 Lacs
Gurugram, Bengaluru
Work from Office
Send resume: Raveena@wissenpro.com Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.
Posted 3 months ago
4.0 - 8.0 years
5 - 8 Lacs
Pune
Work from Office
Role & responsibilities Greetings from Randstad India !! We are looking to fill a Asst Manager- Quality position at our client. MNC Company is known for designing furniture in commercial places. Below are the details about this role, Position Summary- Looking for an Asst. Manager Quality with 5 to 8 years of experience in managing Quality Management Systems (QMS) and EHS compliance. The role involves conducting internal and third-party audits, ensuring timely NCR closures, and managing ISO 9001, 14001 & 45001 documentation. Responsibilities include organizing MRM, employee training, and instrument calibration. Proficiency in audits, documentation, and MS Office is essential. Mechanical engineering qualification (D.M.E./B.E.) is required. below is the detailed job description. - Qualifications and Key Skills and for this role, DME/B.E./B. Tech in Mechanical. Experience in ISO 9001, ISO 45001 and ISO 14001, Knowledge of QMS, Health, safety and environmental system documentation Ensure quality management and EHS systems, conduct internal and third-party audits & its effective closure Prepare system requirements documentation and MRM reports Experience in handling audits, customer complaints, and root cause analysis Proficient in quality tools like 7 QC Tools, FMEA, CAPA, and SPC Preferred candidate profile Any Manufacturing company Preferred : Retail Manufacturing company
Posted 3 months ago
2.0 - 7.0 years
2 - 5 Lacs
Pune
Work from Office
Urgent Required Sr. Quality Engineer in manufacturing company for Chimbali, Pune location. Required Qualification: Diploma / BE Preferred candidate from Automotive industry. Required Experience - 2 Yrs. - 4 years Role & responsibilities 1. Handling Incoming quality inspections team. 2. PDIR for each supply 3. Excellent communication skills and interpersonal skills. 4. Should be able to coordinate with end customer independently for any customer complaint / requirement. 5. Good in MIS preparation. 6. Knowledge of QMS, ISO, IATF and other quality standards. 7. Developing and implementing quality standards and quality control systems 8. Monitoring and analysing quality performance. 9. Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met. 10. Collaborating with operations team to develop and implement controls and improvements. 11. Ensuring that workflows, processes, and products comply with safety regulations. 12. Investigating and troubleshooting product or production issues. 13. Developing corrective actions, solutions, and improvements. 14. Reviewing codes, specifications, and processes. 15. Strong analytical and problem-solving skills..
Posted 3 months ago
2.0 - 7.0 years
4 - 7 Lacs
Kochi, Kottayam, Thrissur
Work from Office
Mainly handle SHIFT PRODUCTION, MAN MGMT, SAFETY STANDARDS ADHERENCE, SHOPFLOOR MGMT, 5S, PRODUCTION MIS, REJECTION CONTROL, DAILY PRODUCTION PLAN EXECUTION, ACHIEVE PRODUCTION TARGET, INPROCESS QUALITY, 7QC TOOLS, OEE ADHERENCE, OPERATORS RAPPORT et Required Candidate profile Full Time BE Kerala based candidates or only those willing to relocate to Kerala apply 2+yrs exp with Mid/Large Manufacturing or Process unit into PRODUCTION with strong leadership skills apply Perks and benefits Excellent Perks. Send CV to cv.ch2@adonisstaff.in
Posted 3 months ago
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