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1.0 - 5.0 years
5 - 7 Lacs
noida, gurugram
Work from Office
Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Crea...
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
You will be joining a leading BPO in Bangalore as a Sr Quality Analyst in the International Technical Voice Process. To excel in this role, you must have a minimum of 1 year of experience in troubleshooting in the International Technical Voice Process. Experience with the 7QC tools is required, and you will be working in US shifts. Excellent communication skills are a must as virtual interviews will be conducted. As part of the job requirements, you should be a graduate or postgraduate with over 2 years of experience as a Quality Analyst in the International Voice Process within an International BPO. Your expertise should include a strong focus on QUALITY Matrices, thorough knowledge of tran...
Posted 2 months ago
2.0 - 7.0 years
4 - 7 Lacs
hyderabad, bengaluru
Work from Office
Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143. Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business o...
Posted 2 months ago
2.0 - 7.0 years
6 - 7 Lacs
hyderabad
Work from Office
Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Te...
Posted 2 months ago
2.0 - 7.0 years
6 - 7 Lacs
hyderabad
Work from Office
Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Te...
Posted 2 months ago
2.0 - 7.0 years
4 - 6 Lacs
bengaluru
Work from Office
Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverab...
Posted 2 months ago
8.0 - 10.0 years
6 - 7 Lacs
jaipur
Work from Office
Role & responsibilities 1. Responsible for overall Quality Documentation within the plant and as per customer need. 2. Responsible for External Audits / Internal Audits, Process Audit and improvements, final product quality assurance. 3. Analyzing the technical specification provides by client end, make quality assurance plan as per customer requirement. 4. Implementation QA Plans and Executions of desired POKA YOKE (If any) 5. Maintaining 5S on shop floor, CTQ identification on different stages. 6. Reducing internal rejection, site rejection and responsible for product quality to prevent site issue. 7. Preparation of MSA, PAPP, 8D, 5S, Kaizen, PPAP, SOP, WI, CAPA, RCA (Root Cause Analysis) ...
Posted 2 months ago
0.0 - 5.0 years
1 - 2 Lacs
kheda, ahmedabad
Work from Office
Role & responsibilities Maintaining instrumentation stock in soft copy and submitting report to reporting manager for procurement. Responsible for execution of instrumentation order, validation & inspection of instrumentation as per specification. Perform rework on instruments as & when required. Coordinate & daily follow up with Production supervisor and production engineer for rework status, tracking of material stage wise and progress level Attend any query pertaining to instruments and solve timely Responsible for managing the data and all the information related to instruments Any other task assigned by reporting manager as and when required
Posted 2 months ago
7.0 - 12.0 years
7 - 10 Lacs
mohali
Work from Office
Responsibilities: * Manage tool room & machine shop operations * Oversee CNC machines, 3 axe VMCs, HMCs, G-code creation, CAM software usage * Ensure OHSAS compliance, ISO system implementation *10+ years of experience in Tool Room, Machine shop.
Posted 2 months ago
1.0 - 6.0 years
3 - 5 Lacs
kochi, kolkata, hyderabad
Work from Office
Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar...
Posted 2 months ago
3.0 - 8.0 years
3 - 6 Lacs
kolkata, pune
Work from Office
Role & responsibilities- - Monitor and evaluate voice interactions for quality assurance. - Identify process gaps and provide actionable feedback to agents. - Maintain audit records and prepare quality reports. - Experience working on QC tools. Required Candidate profile - Minimum 1 year experience as Quality Analyst in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943
Posted 2 months ago
2.0 - 7.0 years
4 - 6 Lacs
bengaluru
Work from Office
Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverab...
Posted 2 months ago
2.0 - 7.0 years
3 - 4 Lacs
vadodara
Work from Office
Good knowledge about Zeiss CMM machine Programming & Operating mim, 2 yrs experience 7Qc tools, Geometric Dimensioning, Geometric Dimensioning and Tolerancing (GD&T) Assembly, Inspection, and Testing
Posted 2 months ago
3.0 - 4.0 years
5 - 8 Lacs
pune
Work from Office
Metal & matallurgy Supplier audit & planning Supplier rejection control RCA & CAPA(8D) External & internal audit requirements Review with supplier Joint analysis with supplier Incoming Quality Control Required Candidate profile SAP Poka yoke Quality Assurance verification APQP PPAP SPC MSA FMEA Control plan IATF 16949 requirements 7QC tools Quality Cycle projects Review of daily supplier rejection Process Capability study
Posted 2 months ago
2.0 - 4.0 years
4 - 6 Lacs
pune
Work from Office
FPA Inspection & handling of measuring instruments RCA & CAPA Line confirmation 7QC tools Poka yoke Control plan PPAP SPC MSA FMEA Calibration Process Audit, Product audit Lay out inspection Required Candidate profile Process confirmation Petrol inspection CP,CPK,PPK Ready to work in rotational shift Process maping Tracebility Good communication
Posted 2 months ago
2.0 - 7.0 years
6 - 7 Lacs
hyderabad
Work from Office
Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit p...
Posted 2 months ago
7.0 - 12.0 years
5 - 10 Lacs
pune
Work from Office
Responsibilities New parts prove-outs New cutting tool trials Engineering document changes Preparation of 2D CAD drawings, UG-NX, APQP, and PPAP documents Preparation of QMS documents value-added projects–fixture modification, design, and poka-yoke.
Posted 2 months ago
2.0 - 4.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Role Quality Assurance - Unmanned Aerial Vehicles Location : Bengaluru Educational Qualification : B.Tech / M.Tech (Electrical / Electronics ) Only Exp Level : 2 4 Years Responsibilities: Final inspection of a UAV System and clearance for dispatch. Supporting on field activities for UAV flight testing and monitoring for any deviations and providing feedback. Execution/Inspection of Functional testing (FT) at module level and system level of UAV. Identify and document non-conformances. Responsible for conduction of Root cause analysis (RCA) and take Corrective actions (CA) on time Reviewing ATPs (Acceptance Test Plans) and other documents to meet testing criteria. Strong knowledge of AS9100D ...
Posted 2 months ago
10.0 - 15.0 years
10 - 15 Lacs
kolkata
Work from Office
Quality Manager is responsible for the quality of service delivery within the BPO operations. It involves monitoring performance, identifying areas of improvement, and implementing strategies to enhance customer experience & operational efficiency.
Posted 2 months ago
5.0 - 8.0 years
8 - 9 Lacs
visakhapatnam
Work from Office
Conduct process documentation as per ISO standards, conduct and review sampling strategy in the process. Conduct root cause analysis for process improvements, conduct MSA as per schedule, Drive and conduct process compliance, Drive and conduct audits, conduct baseline and analyze CTQs, Drive brainwave in the process, Drive open forums/best practice sharing sessions, YB six sigma improvement project to be certified, successfully completed GB DMAIC training and YB test within 12 months of role. Successfully complete ISO training. Working on the product and helping the team members to achieve deadlines. Provided timely reports, provide the daily update to all team members, updates and system en...
Posted 2 months ago
3.0 - 6.0 years
1 - 3 Lacs
faridabad
Work from Office
Key Responsibilities: Analyze and optimize production and operational processes to improve efficiency, reduce costs, and ensure quality. Implement Lean Manufacturing principles such as 5S, Kaizen, Value Stream Mapping (VSM), and Just-In-Time (JIT). Drive Six Sigma improvement projects (DMAIC methodology) to reduce process variation and defects. Use 7 QC Tools (e.g., Pareto charts, control charts, fishbone diagrams) to identify root causes of quality issues. Lead or support continuous improvement (CI) initiatives and cross-functional Kaizen events. Collect, analyze, and interpret data to develop actionable insights and performance metrics (OEE, takt time, etc.). Coordinate with quality, produ...
Posted 2 months ago
2.0 - 4.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Leading BPO in Bangalore Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC Upto 6.5LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews WORK FROM OFFICE Education- Graduate / Under Graduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities-...
Posted 2 months ago
1.0 - 6.0 years
3 - 4 Lacs
mumbai, hyderabad
Work from Office
We Paisabazaar is hiring for Quality Analyst/Sr. Quality Analyst (Call Auditing) profile for Mumbai & Hyderabad. Candidate should have 1 year experience in Call auditing and Call monitoring. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar). You can share your resume also on Brijeshkumar@paisabazaar.com Profile - QA/Sr.QA (Call Audit And Monitoring) Hiring for Two Locations - Mumbai (Malad West) And Hyderabad (Begumpet) Job Description: Auditing and listening the agents calls and Sharing feedback with them Finding the call errors and Fetal calls Strong Communication and Interpersonal Skills (Language preference-Hindi & English) Analytical and problem solvi...
Posted 2 months ago
4.0 - 6.0 years
0 - 0 Lacs
bhiwadi
Work from Office
Role & responsibilities - Quality Engineer for Assembly process line inspection & documentation Preferred candidate profile Quality Engineer for Auto parts industry
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
tirupati, andhra pradesh
On-site
The position of OBA Quality Engineer at Factory is a contract role (3rd Party) with Xiaomi, where you will be required to work in rotational shifts, six days a week. As the Xiaomi Factory Quality Onsite Manager, your primary responsibility will be to conduct inspections of TVs in accordance with Xiaomi standards. Your roles and responsibilities will include having a basic knowledge of electronics parts, ESD, and Line Audit. You should be familiar with product inspection processes such as IQC, OQC, OBA, and PDI. It is essential to have knowledge of the 7QC tools, Quality Standards, and First article inspection. You will be responsible for checking the TVs before shipment to ensure they meet t...
Posted 3 months ago
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