79 7Qc Tools Jobs - Page 3

Greetings!! We are looking for Senior Manager Quality in a Contact Centre services environment. The position is responsible for the overall Managing overall Quality Assurance. Primary Job Responsibilities: Identify and scope key process improvement opportunities within Banking Domain Customer Service / BPO Operations Voice, Chat, Back-office. Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound voice, outbound voice, chat, digital, social and back-office Processes). Preference to candidates who have supported, Banking domain, Credit cards, customer service processes in Process Excellence capacity Strong understanding of contact centers and multi-service channels Lean/ Six Sigma Black Belt Certification through a recognized, national organization Work closely with business leadership to implement and deliver process improvements within Customer Operation verticals to improve metrics, KPIs, process excellence, continuous improvement and digital automation Lead by action and example in the application of continuous process improvement tools and techniques (e.g., Lean, DMAIC, DFSS and Value Stream Management). Strong problem-solving, analytical and quantitative skills Demonstrated ability to guide and manage business change and transformation projects Ability to analyze qualitative and quantitative data and identifies opportunities for improvement of processes and customer experiences. Ability to verify and document current processes as part of gap and root cause analysis, identify gaps which impact business outcomes and CX metrics. Able to work within a team however be self-sufficient as an individual contributor in driving change within complex matrix working environments. Comfortable managing work that combines the use of data analysis, and business process improvement, with service design thinking. Knowledge and experience in understanding and identifying process gaps and opportunities for RPA and digital automation deployment Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing. Enhance process capability from the current base-line of key metrics through process improvement methodologies Analyze current operations to identify new project opportunities with financial and operational benefits. Determine key drivers to meet the business objectives. Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned vertical Active participation in WBR/MBR/QBRs with internal stakeholder & clients Represent Process Excellence during client / internal review calls and present analysis/ insights/solutions/improvements Manages Client expectations and ensures Client satisfaction. Conduct diagnostic studies on the key business processes and implement a Process excellence framework in line with the business objectives Experience / knowledge in RPA, automation and digital operations preferred Present project analysis and findings to senior leadership to share insights, obtain approvals, and other requirements Strong knowledge and experience in Process Improvement Techniques/Certification Black Belt in Lean, Six Sigma and Digital transformation Capability to conduct workshops on Process Excellence Tools Techniques Experience in preparing Business Process flows, Creating/Updating Standard Operation Procedures, and documenting business insights with recommendations Must be able to prioritize multiple projects, perform complex tasks, organize and follow through consistently and work under pressure to meet deadlines in a fast-paced environment Change leadership experience: willing to take risks, challenge the status quo and work under ambiguous circumstances Education and Essential Experience: Bachelors/Masters degree in any discipline from a reputed and recognized university Certified Black Belt in Lean and Six Sigma from a reputed certifying body, with an outlook to automate, digitize and simplify processes 12+ years working experience in Transactional Quality. 10+ years working experience in BPO/KPO/Contact Center/Banking Domain Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes. Application experience and skill (MS Excel, Visio, PowerPoint, Word; MINITAB, or other analysis tools) Exposure to Data analytics tools such as Power BI or other equivalent Proficient in using Microsoft Office applications, especially Microsoft Excel and PowerPoint Interested Candidate share the resume: 7042379178

PRINCIPLE PURPOSE OF JOB Quality analysts role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. Responsible for call/data quality monitoring. Provide feedback to agents using prescribed feedback model. Mentoring and coaching agents on process level issues. Monitor adherence to compliance procedure and processes. Responsible for reporting program level quality score to the process owners. Responsible for conducting calibration and performance review call in terms of quality with client as well as the internal team. Conduct refresher training on the basis of the errors identified. Maintaining update log and communicate process updates by conducting a session Perform weekly analysis aiming at improving SLA. Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operation/management team. Identify and highlight potential risk areas and recommend preventive action. Maintaining a robust monitoring system to ensure key program metrics are adhered to and required level of quality is maintained across the board. ATTRIBUTES AND BEHAVIORS Develops and maintains positive working relationships with others. Shares ideas and information. Assists colleagues unprompted. Takes pride in the achievement of team objectives. Has credibility with peers and senior managers. Self-motivated – driven to achieve results. Works with a sense of urgency. High customer service ethic – is passionate about meeting customer expectations and improving service levels. Keeps pace with change – acquires knowledge/skills as the business evolves. Handles confidential information with sensitivity. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Clearance of all major exams (SSC, HSC, qualifying degree). Graduate Experience in US healthcare. At least 2 to 3 years of experience as a quality analyst. Adequate knowledge of quality tools (Green belt certification to be an added advantage). SKILLS & COMPETENCIES Excellent verbal and written communication skills. Excellent documentation and business writing skills. Excel proficiency. Ability to work well under pressure and meet deadline. Ability to work on multiple projects simultaneously. Ability to work creatively and analytically in a problem solving environment. JOB DEMANDS Occasional requirement to travel (primarily related to training and company meetings) within India/US. Ability to work seated at a computer for long periods of time. Candidate should be ready to work in different shifts, including night shift. KEY CONSTITUENTS No direct reports. Internal: Quality Manager and Team Leader. Operations Manager and Team Leader. Production Resources. External: Client interactions as and when required.

We are hiring for Production Engineer for Our Client Company for Greater Noida Location. Job Title: Production Engineer Location:- Sector-31, Site IV, Kasna , Greater Noida 201308 Job Responsibility Knowledge of manufacturing and assembly of Air handling units (AHU). Monitoring of daily production activities according to the production plan. The ability to resolve problems in an efficient manner. Improves manufacturing efficiency by analyzing and planning work flow, space, and equipment layout. Provides manufacturing decision-making information by calculating production, labor, and material costs; reviewing production schedules; estimating future requirements. Prepares product and process reports by collecting, analyzing, and summarizing information and trends. . The capacity to communicate and present data clearly and effectively. The ability to work well under pressure Relevant technical knowledge Leadership skills and a desire to work in a team environment. Knowledge of ISO 9001-2015, 14001-2015 Communication with Job workers to arrange the material as per schedule Knowledge of Lean manufacturing, Kaizen, 7 QC tools, etc. Should have working experience with SAP/ ERP/M3 System looking for candidates who can join immediately or within 30 days. Please share me your resume over parmar.hardik@adecco.com. You can contact me over 7984935984

Responsibilities Identify and remedy defects within the production process Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Requirements and skills Proven work experience as a Quality Analyst or similar role Experience in quality inspection, auditing and testing Excellent communication skills, both written and verbal Strong computer skills and knowledge of QA databases and applications Strong analytical and problem-solving skills Meticulous attention to detail Relevant training and/or certifications as a Quality Analyst

Quality Control Documentation & Procedures: Create and update quality control documentation and procedures to ensure compliance and reflect industry best practices. Regularly review to keep protocols current. Lead Customer and IMS Audits: Conduct and manage customer and IMS audits, ensuring adherence to standards and promptly addressing any issues. Use audit feedback to drive continuous improvement. Real-Time Data Migration: Oversee the migration of electrical data and IV graphs to the cloud, ensuring accuracy and timeliness. Resolve any data migration issues swiftly to maintain system integrity. Calibration Module Availability: Ensure calibration modules are available and functioning properly through regular maintenance and calibration. Coordinate with teams to prevent production delays. Training and Development: Develop and deliver training on calibration and quality control, incorporating industry advancements to enhance staff skills and compliance. Promote continuous learning. Documentation and Reporting: Prepare and maintain reports on calibration and audit activities, ensuring timely and accurate documentation. Provide insights on performance metrics to support decision-making. Key Stakeholders - Internal: Calibration Team Quality Assurance Managers Maintenance Team Production Managers Key Stakeholders - External: Calibration Service Providers Certification Agencies Regulatory Bodies Suppliers

About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Lead/AM - Customer & Process Quality (m/f/d): Creates and maintains relationships with Customer. Brings VoC and customer feedback internally to all stakeholders and functions and ensures it is well understood. Coordination of major Quality activities with Customer. Drive the sense of priority for Customer Quality topics in the organization Front line: first level of quality support + align Quality activities Ensure One Voice to the Customer for all Quality activities. Avoid escalations by continuous Quality performance tracking and by fast reaction Close escalations by clear definition of Quality exit criteria at earliest opportunity and lead activities for Quality de-escalation. Drive Quality & Satisfaction picture for Customer (based on input and information from customer portal data/VoC & sales teams High-Level Quality-KPI, Customer Perception, Green Plants (plants w/o escalation), Warranty); generates VoC report (quality part) and alignment with dedicated Key Account Team. Drive and coordinate key customer improvement initiatives and measures. Develop Quality roadmap for the Customers including requirement, coordination and tracking of needed improvement activities (e.g. Customer strategy, risk management) Strategy and Evaluation for/in Contract Management (CSRs (Q-part) + Warranty Agreements) and leads negotiation with Customer together with Key Account Team according to CUDO process (Topic leader Quality for CUDO evaluation, CUDO-Officer see QMS;) PPAC support / input from ZF-Plant or Function Your Profile as Lead/AM - Customer & Process Quality (m/f/d): Degree in Engineering/Diploma Minimum 5-10years work experience in Manufacturing or Process Engineering Minimum 1 year work experience in Quality ISO 19011 - Auditing Management Systems; ISO 9001/ IATF 16949; VDA Knowledge about MS Office Knowledge of PLM (Product Lifecycle Management) Knowledge of Quality tools ( Automotive quality standards - SPC/MSA/FMEA) Knowledge of specific Customer requirements / portals and CUDO process Advanced Product Quality Planning (APQP - AIAG) "Project Maturity Level Assurance (MLA/RGA - VDA) Production Part Approval Process (PPAP - AIAG) Why should you choose ZF Group in India? Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Lead/AM - Process Quality (m/f/d): 6 to 10 years of experience in quality assurance department Experience in machining & assembly processes Hands-on working experience with IATF core tools such as SPC, FMEA, APQP, PPAP, MSA, etc. Broad Quality automotive background and experience Be able to drive strong customer focus and build customer relationships Strong problem solving and continuous improvement skills Product and production knowledge Cross-functional collaboration mindset Strong communication skills Ability to drive sense of urgency and influence across the organization Internal Certified Auditor for IATF 16949:2016 VDA 6.3 process auditor Your Profile as Lead/AM - Process Quality (m/f/d): Enhance customer satisfaction by delivering zero defect products to customer Develop and implement the process quality control management systems in operation, including procedures and WI for inspection Support New Product Introduction quality planning (APQP) and PPAP Drive for process continual improvement activities Perform diagnosis, trouble shooting, analysis and RCA using quality tools and statistical techniques Responsible for reduction of cost of poor quality Provide product, process and quality related tool trainings to team members Promote product reliability and safety among the VS Support IATF internal/external audits and customer related audits Why should you choose ZF Group in India? Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

Roles and Responsibilities Ensure quality control processes are followed at site by conducting regular audits and inspections. Conduct FMEAs, process risk analysis, and root cause analysis to identify areas for improvement. Implement Total Productive Maintenance (TPM) principles to reduce downtime and improve equipment reliability. Develop and maintain quality procedures, work instructions, and documentation according to IATF standards. Collaborate with cross-functional teams to resolve quality issues related to paint shop operations. Desired Candidate Profile Strong knowledge of quality tools like SPC, MSA, 7QC tools etc., preparation of PPAP documents. 3-4 years of experience in a similar role within the Paints industry. B.Tech/B.E. degree in relevant field Paint Technology.

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary. Conducts calibration session with Operation Team Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience Analyst (CEA) Excellent communication in English. Should be willing to work in shifting schedules Excellent written and oral communication Excellent problem-solving and analytics skills Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision. Excel & G-Sheet knowledge (Desirable) Excellent verbal and written communication Must have ability to work under pressure Perks and Benefits Salary Range: Upto 5.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Role & Responsibilities Encourages collaboration between departments to contribute to the business strategy Ensures quality and compliance activities are updated and performed in a timely manner Adopts and drives global standards for quality and compliance Actively participates within internal and external meetings (WBR, MBR, QBR, YBR, etc) Manages client relations to align quality and customer experience standards Supports the development of effective and timely analytics to our operations team Plans development and engagement activities for CE Team Coordinates the best use of their resources for CE to support the operations Coordinates and communicate with recruitment to ensure profiles are updated Owns Quality KPIs and works diligently to identify process gaps or possibilities of fraud/non compliance Ensure audit and analysis requirements of the business are met at all times Works well with internal and external stakeholders to identify process opportunities and share recommendations and Quality strategies. Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience (CE) Manager or Contact Center Manager Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 8.00 LPA - 13 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Goodyear. More Driven. Job Responsibilities: Product benchmarking, planning and execution of new tyre development on time Planning and execution of product Benchmarking for upcoming development and continuous performance monitoring In depth knowledge of 2D drawing and 3D model. Able to work on mold/cavity design, pattern proposal and modification New tires and existing tires development in collaboration with Design Team, Regional Quality Team and Plant Team. Should be able to set the machines to manufacture as per the tire specifications for development trials Comprehend mold and Equipment's specifications and correlate with Tire specifications. Should have ability to know the effects on tire designs/constructions. Expert in APQP/PPAP file management Should be able to handle and ensure the audits by internal Goodyear and external auditors on NPI Should be able to understand the effect of process quality on product performance and participate in CFT for doing why- why analysis and finding root cause Interacting with field engineering and knowledge field testing is expected Should be able to correlate the tire performance in Testing/Field w.r.t. tire constructions as and when required Ensuring the day to day jobs and linkage to the environment and impact on environment Ensure environmental spillage to be control, waste minimization and reduce recycle reuse Ensure and control spillage, leakage, generation of waste to avoid land contamination, depletion of resources and Air pollution Job Qualifications: Bachelor's degree in mechanical/ chemical engineering Should have at least 6-9 years experience in new tire development/ industrialization in a tire manufacturing organization Should have idea in molds and tire drawings - knowledge in AutoCAD or Unigraphics Knowledge on quality management system is essential Assertive, Demanding, Time management and Collaborative skills, Good Communication skills, Leadership Skills, Influencing skills, Interpersonal Relationships, Ownership and Accountability Safety and Environment, Problem solving skills, Process / Trouble shooting, Operational Excellence, Software skills, Analytical Skills, Statistical Skills, 7QC Tools, DMAIC Tire Benchmarking, Testing, Cavity and Pattern Development, Tire Engineering, Mold and Equipment Willing to work in Ballabgarh

Role & responsibilities Develop and implement quality control procedures and standards to ensure products meet or exceed customer expectations. Conduct thorough inspections and tests on raw materials, components, and final products to identify any defects or deviations from product drawing, Control Plan & Customer specific requirement (CSR). To summarise the product review and observation in PPT and Excel Sheet in proper way and communicated to concern department. Prepare and maintain quality documentation, including inspection procedures, work instructions, and quality control plans. Lead root cause analysis investigations through 7QC tool, 5W1H & 8D for quality issues and implement preventive measures to minimize risks of recurrence. Collaborate with cross-functional teams, including production, engineering, and supply chain, to address quality issues and implement corrective actions. Preferred candidate profile Good knowledge of Injection Moulding defects and probable causes. Good Knowledge to handle the measuring Tools as like Vernier Callipers, Height Gauge, Micrometre, & VMM. Part Inspection, Knowledge of drawing reading. Report making good knowledge of Excel & PPT. Problem solving tools 7QC, Rejection analysis, CAPA report filling. Basic Knowledge of ISO/IATF. Basic Knowledge of APQP, PFMEA, SPC & MSA.

Greetings from Teleperformance! We are hiring QA for voice process in our company. Candidate must be a graduate & Fully vaccinated. Should have minimum 1 year experience as a quality analyst in his previous experience. Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback. Excellent communication skills • 6 Days working. •Salary-Up to 5 CTC If Interested Call or share resume Yamanur:- 9449900627 yamanurappa.kuri@teleperformancedibs.com

Kalkine Is Hiring Experienced Call Quality Analyst- International Process Roles And Responsibilities- Monitor and evaluate outbound calls for quality and compliance. Conduct Quality audits and prepare performance report. Collaborate with teams for training, calibration and and performance alignment. Preferred Candidates- Good English communication skills. Experienced in International Call quality Audit. Familiar with 7QC's Required - Minimum 2-3 Years of Experience as call Quality Analyst Working days: Mon to Fri Notice Period: Immediate or Max 15 DAYS Shift: 5 AM to 2.30 PM (AUS Shift) Salary: From 4.5 LPA To 5.5 LPA Job location: Sector 16 Noida No Cab Service Available Interested candidates can apply or share resume (tanisha.gupta@kalkine.co.in) or Call/WhatsApp 9717743805

Quality Engineer Responsible for Auto Electrical parts & wiring harness Quality process controls & resolving quality issues, Final Product Inspection, 5S, Kaizens, PPAP documentation, In process Quality Controls, Preparation of PDI, customer visit.

NOTE: LOOKING FOR CANDIDATES WHO CAN COME FOR FACE TO FACE INTERVIEW Knowledge in SMT & UF Line Process Knowledge in 7QC tools,8D Analysis, FMEA Stencil Check point making & validation. Profile issue analysis & Problem solving DFM handling, analysis & problem solving Excellent communication skills and ability to work individually and in team

Email your resume to: Swathi@wissenpro.com Key Qualifications: Extensive experience in quality management Graduate-level education Proficiency in creating and utilizing advanced Excel dashboards and 7 QC tools Strong analytical, communication, and presentation skills Hands-on expertise in Google Suite and MIS/reporting Proven track record in leading support teams, driving analysis, and proposing process enhancements Strategic project management encompassing planning, coordination, estimation, reporting, and execution Collaborative approach in integrating with diverse teams and stakeholders for project success Expertise in identifying efficiency initiatives, workflow improvements, and strategic enhancements Proficient in preparing executive-level presentations and detailed project requirement documents

Candidates who want to apply for the role can share their CV's to saumyasirothiya@aesl.in Contact No. 9625972018 Job Title: Quality Analyst Desired Work Experience: - 3- 6 Years in quality Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

Leading BPO in Kolkata Hiring for Quality Analyst Must have minimum 1 Year experience in Quality in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

Role & responsibilities:Quality Inspection Outline the day-to-day responsibilities for this role. Preferred candidate profile: Experience in QC Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities Perform hands-on incoming inspection of raw materials, metal components, and molded parts to ensure compliance with quality standards. Proficient in operating precision instruments such as vision measuring systems, profile projectors, hardness testers, and plating thickness testers for accurate measurements and inspections. Lead supplier selection, validation, and evaluation processes to maintain a high-quality supply chain. Apply advanced quality problem-solving tools and methodologies to address and resolve quality issues effectively. Oversee the selection and calibration of quality instruments to ensure accurate and reliable measurements. Exhibit strong interpersonal and communication skills to collaborate with cross-functional teams and suppliers effectively.

Leading Bpo in Kolkata Hiring for Quality Analyst Must have minimum 2 years experience in Quality in International Bpo Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

Email your resume to: Swathi@wissenpro.com Key Qualifications: Extensive experience in quality management Graduate-level education Proficiency in creating and utilizing advanced Excel dashboards and 7 QC tools Strong analytical, communication, and presentation skills Hands-on expertise in Google Suite and MIS/reporting Proven track record in leading support teams, driving analysis, and proposing process enhancements Strategic project management encompassing planning, coordination, estimation, reporting, and execution Collaborative approach in integrating with diverse teams and stakeholders for project success Expertise in identifying efficiency initiatives, workflow improvements, and strategic enhancements Proficient in preparing executive-level presentations and detailed project requirement documents

Job Description Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 40K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)

Online process and product verification, root cause analysis, SPC, MSA, Gauge Validation