294 7Qc Jobs - Page 11

Role : Plant Head / Factory Head / General Manager Operations ( Textile / Carpet / Rugs Manufacturing) Role & Responsibilities : 1. Responsible for overall manufacturing operations & assembly lines of Textile / Carpets / Rugs Manufacturing 2. Responsible for ensuring efficient production planning, quality control, and maintenance. 3. Collaborate with Senior Management on strategic plans. 4. Implement new technologies to improve plant efficiency and product quality. 5. Conduct performance reviews and adjust to meet production targets. 6. Prepare and manage the plants budget, ensuring resource allocation aligns with goals. 7. Monitor and control operational expenses. 8. Liaise with suppliers, customers, and regulatory authorities. 9. Ensure timely product delivery and maintain strong client relationships. 10. Implement lean manufacturing principles to improve productivity, reduce waste, and enhance customer satisfaction. 11. Manage SCM Operations, including inventory management, supply chain optimization, and logistics coordination. 12. Lead cross-functional teams to achieve business objectives through effective communication and collaboration. 13. Ensure compliance with safety regulations and maintain a safe working environment. 14. Maintaining MIS Reports. Educational Qualification / Work Experience & Skills : 1. B.Tech/B.E. in Textile , Electrical and Electronics, Mechanical, Industrial Production with Min 18+ Years of experience into Production with min. 5+yrs as Plant / Operations Head in Textile / Carpet / Rugs Manufacturing Industry. 2.Strong understanding of PPC (Production Planning & Control), Change Management, Demand Forecasting, Inventory Optimization, Supply Planning, Production Planning & Control principles. 3. Strong understanding of lean manufacturing concepts such as 7QC (Seven Quality Control Tools) and SPC (Statistical Process Control). 4. Proven track record of improving operational efficiency by implementing process improvements initiatives 5. Proven track record of successfully managing complex projects from initiation to delivery. 6. Candidates having experience in Textile Manufacturing will be given preference. 7. Candidates should have experience on ERP Implementation and Deployment.

Skill required: IX Intelligent Asset Management Operations - Asset Data Management Designation: Asset Performance Mgmt Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Role:Upstream Materials & Corrosion EngineerThe Upstream Materials & Corrosion Engineer is part of the Materials, Equipment, and Quality Chapter within Client and is responsible for providing metallurgy, corrosion, failure analysis, welding, coatings, non-metallics and cathodic protection consulting services to Client Upstream and Midstream Business Units and Capital Projects, to ensure reliability and integrity of piping, equipment, structures, and pipelines. What are we looking for? Bachelor of Science degree in Metallurgy, Corrosion, Materials Engineering, or related engineering discipline.10 - 15 years corrosion and materials engineering experience, with at least 7 years in the upstream oil and gas industry.Skilled competency level in upstream oilfield metallurgy and corrosion.Skilled competency level in welding, coatings, cathodic protection and non-metallicsFundamental knowledge of relevant technical codes and standards (NACE MR0175, API 571, ASME B31.3, B31.4, B31.8, ASME BPV Sec VIII, ASME Sec IX, ASME PCC-2)Fundamental competency level in fixed equipment (piping, equipment, pipelines, heat exchangers, tanks) integrity management. Master's degree in Corrosion, Metallurgy or Materials EngineeringHands-on, field experience at an upstream operating facilityNACE Specialist/Technologist certification in materials selection, corrosion control, cathodic protection or pipeline integrity management.Professional Engineering registrationExperience with data analytics and digital tools Roles and Responsibilities: Work collaboratively with SMEs at CTC and within the ENGINE to develop and deploy materials, corrosion, coatings and welding solutions.Make fit-for-purpose materials selections for new and replacement piping and equipment. Predict corrosion rates in upstream production environments using corrosion modeling tools. Review and analyze corrosion monitoring and inhibition data to optimize corrosion control program.Review welding procedures and support qualification of welding procedures. Troubleshoot welding fabrication issues.Make coating systems selections and review coatings application procedures.Review cathodic protection (CP) designs for onshore and subsea pipelines. Support metallurgical failure analysis of piping and equipment. Provide technical input to support damage mechanism identification, corrosion assessments, inspection plans. Qualifications Any Graduation

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Voice Process Banking Experience is Mandatory Must be working as Quality Analyst for minimum 1.6 Years Must be Excellent in 7QC Tools Banking Experience Preferred CTC UPTO 7LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role & responsibilities Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and Knowledge: Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

PURPOSE OF THE JOB Apply and deploy Serial Supplier Quality Assurance policy in collaboration with Procurement. Responsible for Non-Conformity Report management and Supplier performance for a precise scope of suppliers/projects, after the product validation, the First Article Inspection (FAI) + 3 deliveries. Perform inspections for low-critical parts Manage Quality performance of assigned Suppliers Manage Incoming Inspection activities when appointed SQ inspection leader for the given site ORGANISATION Organization structure (job belongs to) Site location/Quality/Supplier Quality Reports directly to Supplier Quality Manager Site (QC-SQ-01) Internal Procurement, Supplier Quality Industrial organization, Industrial Quality Supply chain External Suppliers Sub-contractors MAIN RESPONSABILITIES Depending on the size of the site and the teams to be managed, roles and responsibilities described below can be assigned to one person or split over several SQ Serial engineers. There must be one single person in charge of leading incoming inspection (one single interface towards Industrial), which can have also the SQ Serial Performance management role. SQ Serial Performance management Non- Conformities Management: Responsible for Non-Conformity day-to day management, insuring reactivity to inform supplier of Non-Conformity Report (NCR), to replace defective parts and to implement securization. Animate Non-Conformities Report treatment by setting-up relevant actions plan to reach Non-Conformity Report (NCR) target. Invoice the Cost Of Non-Quality (CONQ S1) to the suppliers. Ensure management of Suppliers waiver requests for assigned scope and Suppliers Containment actions: Organize the retrofit to be performed by the supplier. Decide quality wall if necessary. Solving issues & Continuous Improvement: Secure in a timely manner strong and complete supplier containment actions plan to secure the Manufacturing line Challenge our suppliers to enforce relevant corrective and preventive action plan, challenge reactivity. Check the effectiveness of the corrective and preventive action plan of the Supplier, ask for evidences, challenge them and perform suppliers visit. Ensure control plan sustainability (regular follow-up on main suppliers). Set up and manage Supplier improvement roadmap for non-performing Suppliers according to Supplier Quality escalation process (Green / Yellow / Red status) Organize reviews with suppliers and visit suppliers premises as necessary. Inspection of low-critical parts: Ensure performance of inspection for low critical parts (parts non-included Supplier Part List) Check the effectiveness of the corrective and preventive action plan of the supplier (ask for evidences, challenge them, and perform suppliers visit do supplier visit). Ensure control plan sustainability (regular follow-up on main suppliers). For trusted suppliers: to take part of the Return Of experience (REX) analysis. Top Issues Dashboard: Prepare and monitor supplier Quality review at unit level to tackle the Top issues. Incoming inspection leader The Incoming inspector Leader ensures the compliance of purchased products and parts delivered to the ALSTOM facilities. He / She manages the team of Incoming Inspectors to ensure consistent, accurate and on-time completion of incoming inspection activities. Accountabilities & Authorities: Manage day-to-day Incoming Inspection Activities: Collaborate with SPQD, SQ Serial Engineers and Incoming Inspectors to ensure Control Plans are defined and registered in the ERP system Ensure appropriate control keys (and rules associated) are implemented in the ERP system, with clear and documented sampling rules, dynamically defined and updated. Ensure inspection instructions/ checklists are defined and available for Incoming Inspectors Establish and manage the process for maintaining and storing records at Incoming Inspection Ensure Incoming Inspectors comply with procedures for inspection, tool calibration, storage of records, NCR characterization and ERP transactions. Initiate outside special process inspections or outside lab testing when required Ensure control plans are modified when NCRs are detected at incoming and on the production line Inform SQ Serial and Supply Chain on defects detected at Incoming (Non-conformities opened) and impact on part availability Schedule daily meetings to share daily priorities and manage daily workload of Incoming Inspectors Maintain and publish KPIs and identify opportunities for performance improvement Incoming Inspection team competencies management through skills matrix and scheduling trainings when required Performance measurements: Complete inspections within allocated target lead time and ensure priority inspections are completed on time Accuracy and correct defect characterization in Non-conformities and related ERP tasks (blocking stock, tasking, etc.) Ensure set up and implementation of continuous performance improvement actions with a regular analysis of downward trend in quantity of NCRs detected after incoming inspection during the production cycle (non-functional issues only) Manage Incoming Inspection activities when appointed SQ Referent for the given site LOCATION & MOBILITY: Site and travel to suppliers site for SQ Serial Engineer / Professional MAIN REQUIRED COMPETENCES Educational Requirements Mandatory: Bachelors degree in Quality or Engineering or equivalent Familiar with supplier qualifications standards (ISO, ASME, IRIS, Local Standards, etc.) Fluent in English Desirable: Masters degree in Quality or Engineering or equivalent Experience Mandatory: 1 to 3 years experience in Quality, Production Knowledge in a technical field Desirable: Experience managing supplier relationships is a plus Experience using SAP or similar computer applications Competencies & Skills See related Quality & Continuous Competencies Matrix 8D Methodology Collaborative Persuasive and resilient

Position Overview: A Quality Assurance Manager is responsible for overseeing the quality assurance processes within an organization, ensuring that services meet established standards and customer expectations. This role involves leading a team of quality assurance analysts, developing and implementing QA strategies, and collaborating with other departments to maintain high-quality standards across the organization. Role & responsibilities: Manage and mentor a team of QA analysts, providing guidance and support to ensure their growth and effectiveness. Review and evaluate customer support calls, emails, and chat interactions to ensure adherence to company policies, procedures, and quality standards. Generate detailed reports on QA findings, highlighting trends, patterns, and areas requiring attention. Auditing customer support calls, chats and emails, auditing providers charts, etc. Develop, implement, and maintain QA processes, policies, and procedures to ensure that services meet quality standards. Assess the quality of customer service provided by the support team, identifying strengths and areas for improvement. Stay up-to-date with industry best practices and emerging trends in customer support and quality assurance. Participate in cross-functional meetings and projects to drive initiatives that improve customer support quality and efficiency. Qualification: A candidate must have a Graduation degree. At least 5 years of international voice experience including at least 2 years of experience in international voice calling quality assurance. At least 1 years of experience as a Associate Manager Quality. Extensive experience in quality assurance, with a proven track record of leading and managing QA teams. Strong organizational skills, with the ability to manage multiple tasks and priorities effectively. Strong analytical and problem-solving abilities, with a keen eye for detail. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Benefits: Competitive salary (including EPF and PS) Health insurance Five days work-week Opportunities for career growth and professional development Additional benefits like cab-drop is available

Need Quality Auditor from International Voice Process. Must have Min 1yr Exp as Quality Analyst from International Voice process BPO. Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Dear Candidate, Greetings from Heaxaware - BPS! We are hiring Quality Analyst/Senior Quality Analyst for Navi Mumbai location Role & responsibilities: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Execute and follow-up on the Coaching & Action Plans. Work on the latest quality tools. Ensure Learning and delivery through implementation of Quality tools as Lean, Kaizen and Six Sigma for achieving internal and client goals on process quality performance. Performance Analysis depending on client & process requirements. Interested, Please share your updated resume at matildad@hexaware.com /Whatsapp - 9082299130.

Role & responsibilities : - Ensure compliance of all products at all stages as per drawing and customer requirements - Verification and record product quality as per standard operating procedure to ensure product comformance - Monitoring of the status of latest design changes implementation with a co-ordination development and production team - to ensure operation of mistake / error proofing at decided stage , daily verification - To provide technical support to plant , resolve the issue - To conduct Product , process verification and validation - Improve internal , external , production and quality performance - Compliance of customer audit , certification audit requirements - Material and instrument verification - New material inspection - Conduct PDI (Pre-Dispatch Inspection) & prepare the report for the same - Material verification according to drawing - Line rejection verification - Lay-out inspection as per plan - On line trial observation - Material verification - Non-Confirming Product Analysis - Control on rework , repair product - To implement statistical techniques (MSA, SPC etc). - Responsible for maintaining Quality records of the department - To identify the problem related to Product, Process and Quality System and initiate the corrective action for the same - Initiate action to prevent the occurrence of any non conformities relating to product, process and quality system. Follow EOHS related Norms / Requirement at QA activities Preferred candidate profile : Injection Molding Perks and benefits : EPF, ESIC, Bonus, Canteen etc.

1)Monitor, evaluate & score inbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

1)Monitor, evaluate & score inbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

Min 3 year experience in International voice process as Quality Analyst 5 days working with 2 fixed off Sales experience is Mandatory

Responsible for the establishment, implementation and maintenance of the Integrated Management System. Ensure Statistical analysis of various initiatives and establish efficacy. Analyze Rejections – take corrective actions & ensure implementation. Required Candidate profile Monitor performance by gathering relevant data and producing statistical reports Knowledge of Standard Deviation, Bell Curve, Time & motion study etc. Basic Analytical & 7 Qc tools. Perks and benefits Highest Monthly Salary, Bonuses, Canteen, Transp.

Conduct in-process & final inspections to ensure product quality. Implement and monitor quality control processes in manufacturing.Monitor and analyze PPAP, SPC, and FMEA documentation.Handle customer complaints and ensure effect.

Job Overview: Electrica Engineers Pvt Ltd is seeking an experienced and detail-oriented Senior Executive Engineer for the Customer Support in Quality Department . The ideal candidate will be responsible for handling Customer Complaints, ensuring their Effective Resolution, and Driving Continuous Improvement initiatives to enhance Product Quality and Customer Satisfaction. The Senior Executive Engineer will work closely with the Quality team to manage complaint handling and ensure the closure of all Customer Issues Related to Quality . Key Responsibilities: Customer Complaint Management: Investigate and resolve customer complaints related to product quality, ensuring effective resolution and maintaining customer relationships. Data Analysis: Analyze customer feedback and quality data to initiate corrective actions and identify trends or recurring issues. Quality Issue Resolution: Address quality issues quickly, implementing corrective actions to minimize production impact and prevent recurrence. Continuous Improvement: Lead continuous improvement initiatives, ensuring that processes are optimized for product quality and operational efficiency. Training and Development: Provide training to team members and other departments on quality standards, complaint management processes, and root cause analysis techniques. Prepare and Present Reports: Regularly compile and present quality reports to senior management, covering key performance indicators, customer complaints, and improvement actions. Monitor Quality Metrics: Continuously evaluate quality metrics and performance indicators to ensure that targets are met. Maintain Quality Documentation: Update and manage quality-related documentation, including customer complaints, corrective actions, and field claims. 8D and Problem Solving: Prepare 8D reports and other problem-solving documents, ensuring their effective closure and submission. Regulatory Compliance: Ensure compliance with relevant industry regulations, including IATF 16949, and support external audits. Cross-Functional Collaboration: Work with teams such as Engineering, Manufacturing, and Supply Chain to ensure quality standards are maintained and to resolve customer issues. Root Cause Analysis: Conduct thorough root cause analysis for quality issues, implement corrective actions, and ensure proper follow-through to eliminate recurring problems. Customer Satisfaction: Ensure that products and services meet customer expectations and regulatory quality standards, resolving issues promptly. Support Audits: Support internal quality audits and contribute to the company's external certifications. Desired Qualifications: Education: Diploma or Bachelor's degree in Engineering (preferably in E&TC or Mechanical). Experience: Minimum of 5-8 years of experience in electronics assembly or a related field with strong focus on customer support for OEMs (e.g., TML, M&M, SAVW, Stellantis). Key Skills: Analytical Skills: Ability to analyze data and perform root cause analysis to resolve quality issues. Problem-Solving: Effective at identifying quality challenges and developing solutions to address them. Customer Complaint Management: Proven experience in managing customer complaints and ensuring timely resolutions. Communication: Strong communication skills to work with customers, suppliers, and internal teams. Continuous Improvement: Demonstrated commitment to driving continuous improvement initiatives. Quality Audits: Experience conducting or managing quality audits, including knowledge of IATF 16949 standards. Quality Documentation: Expertise in preparing and maintaining quality-related documents such as CP, PFMEA, MSA, SPC. Collaboration: Ability to work effectively with cross-functional teams to achieve quality goals. Capabilities & Desired Characteristics: Technical Support Expertise: Ability to provide clear and effective technical support to customers via phone and email, addressing their concerns and troubleshooting issues efficiently. Analytical & Problem-Solving Skills: Strong analytical skills to identify, analyze, and resolve complex customer issues with effective solutions. Industry-Specific Experience: Hands-on experience with troubleshooting and resolving issues in the Lighting industry , ensuring the optimal performance of products. Communication Skills: Excellent communication and interpersonal skills to interact effectively with customers and internal teams, ensuring smooth and clear exchanges. Attention to Detail: Strong attention to detail, ensuring high-quality standards are maintained in all aspects of customer service and product support. Composure Under Pressure: Ability to stay calm under pressure and handle difficult or urgent situations, managing customer complaints and meeting deadlines without compromising quality. Regulatory & Industry Knowledge: In-depth understanding of industry standards and regulatory requirements, ensuring compliance in all aspects of product quality and service. Root Cause Analysis & Corrective Actions: Experience in performing root cause analysis for customer complaints, implementing corrective actions, and ensuring effective resolutions to avoid recurrence. Organizational & Time Management Skills: Strong organizational skills with the ability to manage multiple tasks effectively, prioritize responsibilities, and meet deadlines in a fast-paced environment. Collaborative Teamwork: Ability to work collaboratively with cross-functional teams, including engineering, manufacturing, and supply chain, to resolve customer issues and drive continuous improvement. Training & Development: Experience in developing and delivering training programs to internal teams, ensuring consistent and high-quality customer support. Proactive Problem-Solving: A proactive approach to identifying and addressing potential issues, continuously improving processes and solutions to enhance customer satisfaction. Customer Complaint Management: Extensive experience in managing and resolving customer complaints in a timely and efficient manner, ensuring customer satisfaction and retention. Commitment to Continuous Improvement: Demonstrated commitment to continuous improvement through process optimization, quality enhancement, and operational efficiency in customer support and product delivery. Employee Benefits- 1. Comprehensive Health Insurance We prioritize the well-being of our team by offering comprehensive health coverage, ensuring peace of mind for you and your family. 2. Professional Development Opportunities At Electrica, we believe in continuous learning. We provide access to training programs, workshops, and certifications to help you grow in your career. 3. Work-Life Balance Support We promote a healthy work-life balance through flexible working hours and paid time off, ensuring you have time to recharge and focus on what matters most.

Position : Lead Engineer-New Product Development Experience : 4-5 years Qualification : BE Mechanical Requirement : Overall Functional Scope Create and monitoring of Engineering documentation such as routing, Control plans , Flow charts. Ability to interpret the Aerospace Engineering drawings for special process. Monitoring of FAIs in WIP and resolve queries to support production process. FAIR documentation as per AS9102 and AS9100D. Desired Skills/Competencies: Excellent verbal and written communications. Knowledge of 7 QC Tools to conduct RRCA for FAI parts. MS office knowledge

Candidates with international BPO experience will be consider. Work Schedule: 5 days a week, 24*7 shifts, with rotational week offs. Minimum 1 year of experience required as a Quality Analyst.

Job responsibilities: Primary contact to customer and sales officers for projects Project kick off meeting with all functional heads and formation of APQP team. Obtain preliminary BOM,Concept of PFD concept design. Ensuring Quotation to customers, Business awards, Sample PO from customers. Receive CSR from customer (if any) and review with CFT. Review on ECN and raise ECR (If necessary) and ensure implementation of the same. Ensure up-to- date project time plan. Ensuring the internal and external parts for sampling to PPAP stage. Key skills: APQP, PPAP & FMA SPC & 7QCTools Project plan Product knowledge Knowledge on ISO 45001 & 14001 Ability to identify hazards and risk assessment Ability to conduct aspect impact assessment. Knowledge on IATF requirements. Health and safety EMS Audits. Manufacturing Processes. Qualification : BE / B.Tech Experience : 10 Years

- Inspecting the Aluminium Die casting products ,materials and processes at various stages of production to identify defects and deviations from standard. -Gauges to perform inspections and measurements accurately. Required Candidate profile - Maintaining the detailed records and documentation of quality inspections for traceability and analysis purpose. - Utilizing a variety of tools and equipment .

Responsibilities:guidelines while Quality Auditor Job description: The quality auditor is responsible for evaluating and improving the quality and effectiveness of the processes within the organization. This role involves conducting audits, identifying defects, analysing performance metrics, providing actionable feedback, and collaborating with cross-functional teams to resolve issues and customer interactions. Eligibility criteria: Minimum of 2 years of experience as a quality auditor in sales and support Key Abilities: Evaluate customer interactions, identify areas for improvement, and provide actionable feedback to enhance agent effectiveness Experience in analyzing trends, conducting root cause analysis, and collaborating with cross-functional teams to drive continuous quality improvements Thorough knowledge of industry-standard tools & good communication skills Organized, self-motivated, and proactive, with the ability to prioritize tasks Flexible approach and ability to adapt to changing business needs and processes Excellent analytical skills, organization, critical thinking, and problem-solving skills Proficiency with computers, especially MS Office (Specifically Excel), Power BI, and other analytics software Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies Excellent presentation, research, and verbal and written communication Ability to summarize and explain complex information to others Responsibilities: Assess and monitor both inbound and outbound sales calls, focusing on adherence to company scripts, customer engagement strategies, and sales processes. Evaluate various customer support interactions, including calls, emails, live chats, and other communication methods, to confirm compliance with company policies, procedures, and quality standards. Identify opportunities for improvement in customer interactions by evaluating key performance metrics such as professionalism, tone, problem-solving effectiveness, empathy, and product knowledge. Ensure all interactions meet service quality standards, enhance customer satisfaction, and comply with established quality guidelines while driving efficiencies and maximizing customer value. Provide management with actionable insights on areas needing improvement that directly impact both customer experience and sales results. Work collaboratively with cross-functional teams to implement corrective actions and preventative strategies to improve the overall customer experience and boost sales growth. Track key performance indicators (KPIs) related to sales quality and customer satisfaction over time, providing leadership with insights and identifying areas for improvement. Perform trend analysis on reviews to uncover gaps in customer support processes, sales techniques, and areas for improvement in customer satisfaction, process compliance, and upselling opportunities Take initiative by suggesting strategies and changes that help meet business objectives and drive performance Work with the enablement team and use root cause analysis to suggest required training Demonstrate necessary soft skills in all communication formats/channels and be cognizant & respectful of regional and global interaction nuances Maintain reports and data to provide valuable insights into business performance and individual representative effectiveness Demonstration of measurable streamlining initiatives by using quality methodologies and a thorough understanding of Global Quality Guidelines Positioning the right questions to encourage solution-driven thinking and have an empathetic approach to the learner's abilities and feelings Desired Skills and Competencies: Attention to detail Strong communication skills Analytical & critical thinking Accountability Transparency and integrity Emotional Intelligence Focused

Feel Free to call-9354498578 Mail resume at-Jasmeet.Thind@Techmahindra.com Job Description Conduct Transaction Quality Audits Conduct Audit Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability, and Integrity of Data Preferred Competencies Knowledge Understanding of the process, evaluation & feedback, reporting and analysis Establish controls on Transaction Processing aiming for a Zero-Defect Output Report and Publish Transaction Quality Metrics Publish Dashboards Provide Feedback and suggestions for improvement GAP Analysis & Controls Error Analysis and Root Cause Analysis for process deviations Adherence & record maintenance to Internal and External QMS Audit Requirements Continuous Focus and Drive to meet and exceed SLAs Drive process level quality initiatives Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis Eligibility The applicant should have previous experience of 1 to 2 years in QA role The applicant should have 2+ years experience of international voice and blended process The candidate should have excellent problem-solving capabilities and lateral thinking skills The candidate should be proficient in excel and power point Willingness to work in 24 X 7 work environment Good Knowledge of Audit and Evaluation function Analytical bent of mind having Knowledge of seven Quality tools. Excellent verbal and written communication in English Ability to handle pressure and a natural go getter Continuous Focus and Drive to meet and exceed SLAs. Carry out Quality Initiatives

Designation- Quality Analyst Location- Malad West Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs Roles and Responsibilities Conduct quality audits, call audits, and root cause analysis to identify areas for improvement. Perform call calibration exercises to ensure consistency among team members' performance. Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements. Provide feedback to team members on their performance and suggest training or coaching where necessary. Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service. Interested candidate can connect for further information- Simran Rana- 9137514621 or can mail resume on simran.rana1@teleperformancedibs.com

Conducting a daily briefing on recent updates Having a good ability to work on input matrix Publishing PRR/NRR responses report on hourly basis Engaging associates with weekly dip check Auditing and sharing compliance report , Agent disconnection

Experience in Quality Control inspections (incoming materials, in-process, finished products). Knowledge of report preparation. Knowledge of ISO 13485 is must Perform routine Quality Audits required Interested Candidates Can share Cv @8800096485 Required Candidate profile Experience in Component , pre dispatch, Molded Component & Raw material Inspection at vendor Site. Identify the quality Issue and prepare reports. Sampling and Testing and Identify the quality issue.

1. Running Improvement projects that improve line quality performance to ensure that each process stage operates at a high process capability. 2. Identifying projects to improve the quality of component used on the line. 3. Deploy simplified and robust processes in manufacturing to achieve zero defect (> 2Cpk process). 4. Improve productivity (output/head) and production (above rated capacity) 5. Reduce direct cost (material and labour) 6. Eliminate the need of Repairing 7. Become proficient in the use of Shainin Technique and engage line supervisors/shift in charges in this technique.

Salary - 25K Inhand Location- Manape (Navi Mumbai) Note : Immediate joiner can apply only Job Description Quality analyst of BPO industry who can listen to the agents calls and share feedback. Must be a graduate or higher. Speak, read and write in Hindi, Punjabi and English. Able to communicate confidently and politely, with good speaking skills. Experience of at least 2 years as quality assurance. Experience/ knowledge of Bank's products & processes. Effective problem solving and decisionmaking skills Complete knowledge of Bank's products & processes. Experience in coaching and developing skills of people. Required Skill Set: Should be known to quality parameters. Should be 7QC tools, Call calibrations, and evaluations. Should have strong oral & written English skills. Excellent problem-solving and issue resolution. Good analytical Skills. Thanks, HR Ambi, 9310751781