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Call Quality Analyst Impact Guru

1.0 - 3.0 years

1 - 3 Lacs

Mumbai, Maharashtra, India

On-site

What You'll Do: Monitor and evaluate customer interactions to ensure quality standards Identify areas for improvement and provide feedback to enhance customer experience Work closely with the training and operations team to maintain excellence Generate quality reports and insights to optimize performance Ensure compliance with company guidelines and policies What We're Looking For: Experience in call quality analysis, customer service, or a related field Strong analytical and listening skills Excellent communication and reporting abilities Attention to detail and a problem-solving mindset Ability to work in a fast-paced environment Looking for immediate joiners or candidates with a notice pe...

Posted 2 months ago

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