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Application Developer-Contact Center
IBM

1.0 - 4.0 years

3 - 7 Lacs

Bengaluru

Work from Office

As a Application Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys Your primary responsibilities include: Looking 5+ experience contact center support analyst/specialist with bachelors or masters Degree. Ensure System Uptime - Maintain 24/7 availability and reliability of contact center systems. Monitoring & Alerts - Set up dashboards, alerts, and track SLIs/SLOs to detect and resolve issues quickly. Incident Response - Act as Tier 2 support, lead incident resolution, and perform root cause analysis. Required education B...

Posted 3 days ago

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