2 6Sigma Methodologies Jobs

Genpact is a global professional services and solutions firm with a diverse workforce spread across multiple countries. Driven by curiosity, agility, and a commitment to creating value for clients, we work with leading enterprises worldwide, including Fortune Global 500 companies. Our purpose is to relentlessly pursue a world that works better for people, leveraging our deep industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Vice President - Lean Digital Transformation (Customer Service / Contact Center). In this role, you will collaborate with the COO to design and implement transformation and continuous improvement agendas. You will work closely with delivery teams to identify and execute AI projects that drive value creation, leveraging mechanisms such as value-sharing and revenue assurance. Additionally, you will partner with service line experts to develop concrete solutions aimed at enhancing long-term capabilities in the Customer Service / Contact Center ecosystem. Your responsibilities will also include overseeing transformational and continuous improvement initiatives to achieve productivity goals, incubate new workflows, and enhance operational quality. You will be instrumental in driving operational excellence, governance, and transformation rigor to deliver short-term improvements and create long-term value. Accountability is key, and you will be responsible for ensuring the successful implementation of agreed-upon transformation initiatives by collaborating with cross-functional teams and leadership across various domains. To excel in this role, you should possess traits such as a growth and results-oriented mindset, strong experience in digital transformation and process excellence, and intellectual agility to bring innovative perspectives to the table. You should have a proven track record of managing delivery, operations, or teams and be adept at working with senior leaders to drive impactful programs in complex environments. Decisiveness, comfort with ambiguity, and digital acumen are also essential qualities for success. Minimum qualifications for this role include a post-graduation from a reputed institute, relevant experience in process excellence and digital transformation in the Customer Service / Contact Center domain, and previous senior leadership roles in areas such as analytics, solution design, or process consulting. Additionally, you should have a global exposure and a consistent track record of delivering strategic projects in AI, automation, and data analytics. Effective communication, influencing skills, strategic thinking, and leadership abilities are crucial, along with experience in leading Lean projects or applying 6-Sigma methodologies for efficiency and quality improvements. Preferred qualifications include a proven track record of driving transformation in large-scale global operations and creating value for customers through digital transformation in the Trust & Safety domain.,

Capgemini Invent is the digital innovation, consulting, and transformation brand of the Capgemini Group, a global business line that combines market-leading expertise in strategy, technology, data science, and creative design to help CxOs envision and build what's next for their businesses. As a part of Capgemini Invent, your role will involve coordinating between IT and Business, acting as a business consultant to analyze and understand business challenges beyond what is observed in technology and providing strategic solutions. You will be responsible for developing and refining the Vision and Strategy leading to a Value Generation Roadmap for the account globally. Collaborating with functional teams, technology experts, and sector specialists, you will co-develop end-to-end digital solutions tailored to clients" needs. Your profile for this role includes a preferred MBA or master's degree with a relevant specialization, relevant industry expertise in areas such as Supply Chain, Retail, Finance, Manufacturing, or Banking. You should have experience in generating new knowledge or creating innovative solutions for a firm. As a growth and results-focused leader, you should possess strong experience in Lean and Digital Transformation in top-notch organizations. Additionally, you should have process experience in Finance, Supply Chain, Customer Services, Retail, and Banking, with a basic understanding of corporate IT and systems like Salesforce, SAP Commerce Cloud, or S/4HANA, along with related processes, technologies, and system integration. Qualifications and demonstrated experience for leading Lean projects or application of 6Sigma methodologies with quantifiable efficiency and quality improvements are considered a plus. Your responsibilities will include overseeing the implementation of new technologies, ensuring their smooth integration with existing systems, and focusing on improving customer experience through the adoption of digital tools and practices. You will be required to develop end-to-end business process maps, data flow diagrams, and a knowledge base across applications and peripheral systems to help drive Business KPIs. Furthermore, you should be digitally savvy with high levels of consultative selling skills and Applied AI experience. Global exposure with a consistent track record for digital projects across various tools such as Robotics, MS Visio, Signavio, PowerBI, Tableau, PowerApps, AI, automation, Analytics, and Gen AI will be advantageous. At Capgemini, we recognize the significance of flexible work arrangements to provide support for maintaining a healthy work-life balance. Our mission is centered around your career growth, offering an array of career growth programs and diverse professions to support you in exploring a world of opportunities. You will have the opportunity to equip yourself with valuable certifications in the latest technologies such as Generative AI. Capgemini is a global business and technology transformation partner trusted by its clients to unlock the value of technology. With a responsible and diverse group of team members, Capgemini is committed to accelerating the dual transition to a digital and sustainable world, creating tangible impact for enterprises and society. The Group's strong heritage, deep industry expertise, and partner ecosystem enable it to deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by market-leading capabilities in AI, cloud, and data. In 2023, Capgemini reported global revenues of 22.5 billion, demonstrating its commitment to addressing the entire breadth of its clients" business needs.,