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Application Developer-Contact Center IBM

1.0 - 4.0 years

3 - 7 Lacs

bengaluru

Work from Office

Your role and responsibilities As a Application Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys * Your primary responsibilities include: * Looking 5+ experience contact center support analyst/specialist with bachelor€™s or master€™s Degree. * Ensure System Uptime - Maintain 24/7 availability and reliability of contact center systems. * Monitoring & Alerts - Set up dashboards, alerts, and track SLIs/SLOs to detect and resolve issues quickly. * Incident Response - Act as Tier 2 support, lead incident resolution, and perf...

Posted 6 days ago

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