4 5 Whys Jobs

Job Title: Engineer, Customer Quality/ Incoming Quality/ Inprocess Quality Reports to: Senior Manager, Operations Location: Work from Office, Loni Deokar Indapur, Pune About Company- We are a key global player in woven, knitted, and expanded wire mesh products for industrial applications, Pyrotechnic airbag filters, Exhaust systems components, Customized polyester non-woven for specialised applications, and cleaning products for industrial use. Currently operates in 4 countries, serving customers in 36 countries with sales offices in 7 countries. We have a state-of-the-art manufacturing facility in India near Pune. Position Overview: The Customer Quality Engineer is responsible for managing and improving customer satisfaction through effective quality management. This role involves addressing customer complaints, coordinating with internal teams to resolve quality issues, and ensuring products meet customer requirements and standards. Key Roles and Responsibilities: • Act as the primary point of contact for customer quality concerns and feedback. • Conduct and ensure final inspection during the shipment. • Investigate customer complaints and non-conformances thoroughly to determine root causes. • Conduct root cause analysis and implement effective solutions to prevent recurrence. • Review customer specifications, quality agreements, and feedback to ensure compliance. • Support new product launches and customer audits to ensure quality standards are met. • Monitor and report on customer quality metrics and trends • Collaborate with the team internally to establish quality standards and specifications for the final product. • Maintain accurate customer quality records and process documentation. • Implement actions to prevent the recurrence of field quality issues. • Participate in supplier and customer audits and assessments. • Participate in internal and external audits of the QMS. Qualifications: • Bachelors degree in engineering Mechanical/Automobile. • Proven experience 4-7 years as a customer Quality Engineer in the automotive industry. • Basic understanding of automotive standards (e.g., IATF 16949, APQP, PPAP, FMEA, SPC, MSA). • Experience with structured problem-solving methodologies (e.g., 8D, Fishbone, 5 Whys). • Basic understanding of using quality tools and techniques (e.g., statistical analysis, control charts, capability studies). • Strong analytical and problem-solving skills. • Excellent communication, interpersonal, and presentation skills. • Ability to work in shifts and effectively in cross-functional teams. • Proficiency in relevant software (e.g., Minitab, statistical software, ERP systems). Preferred Skills and Experience: • Experience with specific automotive components or systems Work Environment: • Ready to work at the factory location, and it is a 6-day working week • Ready to work in shifts • Manufacturing floor environments. Interested candidates can email their updated resume at wasim@hrworksindia.com or message on 9209078939

Role & responsibilities 1. Quality Strategy & Planning- Define and implement the Quality Strategy aligned with business goals and customer expectations. Drive continuous improvement initiatives to enhance product quality and reduce cost of poor quality (COPQ). Set quality KPIs and monitor performance against benchmarks. 2. Defect Analysis & Corrective Actions Lead root cause analysis (RCA) of internal and customer-reported defects. Ensure implementation of effective corrective and preventive actions (CAPA) using 8D, DMAIC, or other tools. Review defect trends and introduce proactive measures to eliminate recurring issues. 3. Team Building & Training Develop an efficient team structure for the Quality department across all shifts. Mentor and train quality engineers, inspectors, and shop floor teams on defect identification, control plans, and inspection techniques. Build a culture of ownership, quality consciousness, and accountability within the team. 4. Process Control & Review Mechanisms Establish robust incoming, in-process, and final inspection procedures. Implement quality gates at critical stages of production. Conduct periodic quality reviews with cross-functional teams. 5. Rejection Control & First Time Right Drive initiatives to ensure reduction in internal and customer rejections. Monitor process capability (Cp, Cpk) and ensure adherence to specifications. Promote First Time Right approach across departments including melting, molding, and machining. 6. Documentation & Compliance Ensure adherence to ISO 9001 / IATF 16949 / customer-specific requirements. Maintain QMS documentation, SOPs, and calibration records. Coordinate with third-party inspectors, customers, and certification agencies. 7. Customer Communication & Support Act as the key quality contact for customer audits, complaints, and visits. Provide timely and effective resolution to quality-related customer concerns. 8. Technology & Systems Implement quality management systems (ERP/MES/QMS). Leverage data analytics for decision-making and quality improvement. Desired Profile Experience: 15+ years of experience in Quality Assurance in a casting foundry (SG Iron, CI, or Aluminum); minimum 5 years in a senior leadership role.

Job Description Job Summary We are looking for an experienced process improvement professional who can identify, analyze, and resolve recurring production issues in our legacy product. The ideal candidate will implement data-driven methodologies including Six Sigma principles to reduce defects, optimize processes, and improve overall product reliability and customer satisfaction. Job Summary: We are looking for an experienced process improvement professional who can identify, analyze, and resolve recurring production issues in our legacy product. The ideal candidate will implement data-driven methodologies including Six Sigma principles to reduce defects, optimize processes, and improve overall product reliability and customer satisfaction. Key Responsibilities . Lead DMAIC (Define, Measure, Analyze, Improve, Control) projects to systematically eliminate defects in production processes . Participate in and support SEPG (Software Engineering Process Group) initiatives to improve organizational process capabilities . Implement and maintain CMM (Capability Maturity Model) practices and support process maturity assessments . Perform statistical analysis to identify patterns, trends, and root causes of production issues . Develop and implement process improvement strategies based on statistical evidence . Create and maintain process capability metrics and control charts to track performance improvements . Conduct Failure Mode and Effects Analysis (FMEA) to proactively identify potential failure points . Facilitate Kaizen events and process improvement workshops with cross-functional teams . Implement Statistical Process Control (SPC) methods to maintain process stability . Design experiments (DOE) to optimize process parameters and reduce variability . Develop control plans to sustain improvements and prevent regression . Train and mentor team members on process improvement tools and methodologies . Collaborate with engineering and operations teams to implement process changes Qualifications . Bachelor's degree in Engineering, Statistics, or related technical field . 5+ years of experience implementing process improvement methodologies in production environments . Knowledge of Six Sigma processes . Experience with SEPG (Software Engineering Process Group) activities and implementation . Knowledge of CMM (Capability Maturity Model) framework and process maturity assessments . Demonstrated success in reducing defects and improving process capabilities . Strong understanding of statistical analysis and tools (Minitab, JMP, R, etc.) . Experience with process mapping and value stream analysis . Expertise in root cause analysis techniques (5 Whys, Fishbone Diagrams, Pareto Analysis) . Proven ability to lead improvement projects and change management initiatives . Strong data analysis and visualization skills . Excellent communication and stakeholder management abilities . Experience working with legacy systems and complex processes is highly preferred Technical Skills . Advanced proficiency in statistical analysis methodologies . Experience with process modeling and simulation techniques & methodologies . Knowledge of Lean methodologies and waste elimination . Ability to analyze large datasets and extract meaningful insights . Understanding of production systems and operational workflows . Experience with process documentation and standard work development Preferred Skills . Experience with Lean methodologies and other process improvement frameworks . Experience with production monitoring and alerting systems . Knowledge of industry-specific regulations and standards . Background in reliability engineering or quality systems . Experience in the specific industry our product serves Added advantage Skills . Additional certifications in Lean, Theory of Constraints, or related methodologies . Experience in the specific industry our product serves . Working Knowledge of Six Sigma processes and tools . Additional training or certifications in ITIL, CMMI, or Agile methodologies . Advanced proficiency in statistical analysis software . Experience with process modeling and simulation tools Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.

Roles and Responsibilities Manage quality projects from initiation to closure, ensuring compliance with ISO standards and company policies. Conduct FMEA (Failure Mode Effects Analysis) and FTA (Failure Tree Analysis) studies to identify potential failures in processes. Implement 5 Whys methodology to analyze root causes of defects and develop corrective actions. Develop and maintain documentation for quality procedures, work instructions, and records. Collaborate with cross-functional teams to implement quality improvements through kaizen events. Desired Candidate Profile Minimum 7 years of experience including experience of handling FEED , Detailed Design and EPC projects of large and complex nature. Conversant with Quality Management System standard ISO 9001:2018 and related guidelines with familiarity on ISO 45001:2018 and ISO 14001 :2015 standards. Lead Auditor or Internal Auditor qualifications on ISO9001/ ISO45001/ ISO14001 desirable B.Tech/B.E. degree in Any Specialization Strong understanding of ISO standards and ability to apply them effectively in daily operations. Proficiency in tools such as Fishbone diagramming, FMEA/FTA analysis, 5 Whys methodology. Knowledge on ASME/ API/ ASNT/ EN/ IS codes desirable