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0.0 - 3.0 years
2 - 6 Lacs
Mohali
Work from Office
We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration. Proficiency in data analysis tools and technologies. Ability to think critically and make informed decisions based on data insights.
Posted 2 months ago
1.0 - 5.0 years
3 - 7 Lacs
Chandigarh
Work from Office
We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical solutions to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and systems to support business intelligence initiatives. Develop and deliver reports and presentations to stakeholders. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in data analysis tools and technologies. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and critical thinking skills. Experience working with large datasets and developing predictive models.
Posted 2 months ago
1.0 - 5.0 years
3 - 7 Lacs
Mumbai
Work from Office
We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical processes to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and systems to support business intelligence initiatives. Develop and deliver reports to stakeholders on key performance indicators and metrics. Identify areas for process improvement and implement changes to increase efficiency. Job Requirements Strong understanding of analytical principles and methodologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment with multiple priorities. Proficiency in database management and data analysis tools. Strong problem-solving and critical thinking skills. Ability to collaborate with technical and non-technical stakeholders.
Posted 2 months ago
1.0 - 5.0 years
3 - 8 Lacs
Gurugram
Work from Office
Seeking a Quality Engineer to support Engineering Change Management (internal & supplier), root cause analysis, and PPAP for new launches and manufacturing transfers. Expertise in CAPA, 5Why, DMAIC, Lean, Six Sigma, SPC, MSA, and pFMEA required.
Posted 2 months ago
4.0 - 5.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Job Job TitleRetail Category Analyst - MIA Brand CompanyTitan CategoryJewellery-SMR We are currently seeking a highly skilled and detail-oriented Retail Category Analyst to join our team at Titan. As a Retail Category Analyst, you will be responsible for analyzing and interpreting data related to the MIA brand within the Jewellery-SMR category. Your insights and recommendations will play a crucial role in driving business growth and optimizing the performance of the MIA brand. Responsibilities: - Conduct thorough analysis of sales data, market trends, and consumer behavior to identify opportunities and challenges within the Jewellery-SMR category. - Monitor and track the performance of the MIA brand, including sales, inventory levels, and pricing strategies. - Collaborate with cross-functional teams to develop and implement effective merchandising strategies for the MIA brand. - Provide actionable insights and recommendations to optimize product assortment, pricing, and promotional activities. - Conduct regular competitor analysis to identify market trends and benchmark the performance of the MIA brand. - Prepare comprehensive reports and presentations to communicate findings and recommendations to key stakeholders. - Stay updated with industry trends, market dynamics, and consumer preferences to anticipate future opportunities and challenges. Work Experience : - Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience of 4-5 years as a Category Analyst or similar role within the retail industry. - Strong analytical skills with the ability to interpret complex data sets and draw meaningful insights. - Proficiency in data analysis tools and software, such as Excel, SQL, or Tableau. - Excellent communication and presentation skills, with the ability to effectively convey complex information to both technical and non-technical stakeholders. - Detail-oriented mindset with a strong focus on accuracy and precision. - Ability to work independently and collaboratively in a fast-paced environment. - Knowledge of the Jewellery-SMR category and familiarity with the MIA brand is a plus. If you are a highly analytical individual with a passion for retail and a keen eye for market trends, we would love to hear from you. Join our team at Titan and contribute to the success of the MIA brand within the Jewellery-SMR category. Apply now!
Posted 2 months ago
5.0 - 8.0 years
6 - 12 Lacs
Pune
Work from Office
The Senior Production Engineer ensures production targets are met with quality by maintaining process standards, driving continuous improvement, and resolving complex issues to meet automotive industry demands. Required Candidate profile Experience with specific automotive components or systems.
Posted 2 months ago
5.0 - 8.0 years
6 - 12 Lacs
Indapur
Work from Office
The Senior Production Engineer ensures production targets are met with quality by maintaining process standards, driving continuous improvement, and resolving complex issues to meet automotive industry demands. Required Candidate profile Experience with specific automotive components or systems.
Posted 2 months ago
5.0 - 8.0 years
6 - 12 Lacs
Pune
Work from Office
Develop and implement quality standards, inspection processes, and testing protocols. Oversee product testing to ensure compliance with specifications. Address customer complaints, lead failure investigations, and ensure timely resolution. Required Candidate profile A Senior QE must possess strong analytical skills, expertise in quality tools (SPC, MSA, DOE), and leadership abilities to drive a culture of quality excellence
Posted 2 months ago
5.0 - 8.0 years
6 - 12 Lacs
Indapur
Work from Office
Develop and implement quality standards, inspection processes, and testing protocols. Oversee product testing to ensure compliance with specifications. Address customer complaints, lead failure investigations, and ensure timely resolution. Required Candidate profile A Senior QE must possess strong analytical skills, expertise in quality tools (SPC, MSA, DOE), and leadership abilities to drive a culture of quality excellence
Posted 2 months ago
1.0 - 4.0 years
5 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Job Title: Incentive Compensation Analyst. Job Type: Full-time, Contractor. About Us:. Our mission at micro1 is to match the most talented people in the world with their dream jobs. If you are looking to be at the forefront of AI innovation and work with some of the fastest-growing companies in Silicon Valley, we invite you to apply for a role. By joining the micro1 community, your resume will become visible to top industry leaders, unlocking access to the best career opportunities on the market.. Job Summary:. We are seeking highly motivated Analyst for an exciting IC-related project. This role will focus on operations and stakeholder interactions, ensuring seamless incentive compensation processing and data management.. Key Responsibilities:. Support incentive compensation operations, ensuring accuracy and compliance with established policies.. Collaborate with stakeholders to gather compensation data and validate calculations efficiently.. Assist in the administration, execution, and reporting of incentive compensation plans for clients.. Work closely with internal teams to resolve compensation-related queries from employees and business partners.. Perform data analysis and validations to ensure smooth incentive processing.. Maintain detailed documentation of processes and stakeholder interactions.. Contribute to process improvements by identifying inefficiencies and recommending optimizations.. Required Skills and Qualifications:. 2-8 years of experience in incentive compensation, sales operations, finance, or related fields.. Strong analytical and problem-solving skills, with a keen eye for detail.. Excellent written and verbal communication skills to interact with stakeholders effectively.. Proficiency in Microsoft Excel, SQL, or other data analysis tools is a plus.. Basic understanding of incentive compensation models, commission structures, and payment processing.. Ability to work in a fast-paced environment and meet deadlines.. A proactive mindset with a willingness to learn and take initiative.. Preferred Qualifications:. Familiarity with IC software/tools like Javelin is an advantage.. Show more Show less
Posted 2 months ago
1.0 - 4.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Job Title: Incentive Compensation Analyst. Job Type: Full-time, Contractor. About Us:. Our mission at micro1 is to match the most talented people in the world with their dream jobs. If you are looking to be at the forefront of AI innovation and work with some of the fastest-growing companies in Silicon Valley, we invite you to apply for a role. By joining the micro1 community, your resume will become visible to top industry leaders, unlocking access to the best career opportunities on the market.. Job Summary:. We are seeking highly motivated Analyst for an exciting IC-related project. This role will focus on operations and stakeholder interactions, ensuring seamless incentive compensation processing and data management.. Key Responsibilities:. Support incentive compensation operations, ensuring accuracy and compliance with established policies.. Collaborate with stakeholders to gather compensation data and validate calculations efficiently.. Assist in the administration, execution, and reporting of incentive compensation plans for clients.. Work closely with internal teams to resolve compensation-related queries from employees and business partners.. Perform data analysis and validations to ensure smooth incentive processing.. Maintain detailed documentation of processes and stakeholder interactions.. Contribute to process improvements by identifying inefficiencies and recommending optimizations.. Required Skills and Qualifications:. 2-8 years of experience in incentive compensation, sales operations, finance, or related fields.. Strong analytical and problem-solving skills, with a keen eye for detail.. Excellent written and verbal communication skills to interact with stakeholders effectively.. Proficiency in Microsoft Excel, SQL, or other data analysis tools is a plus.. Basic understanding of incentive compensation models, commission structures, and payment processing.. Ability to work in a fast-paced environment and meet deadlines.. A proactive mindset with a willingness to learn and take initiative.. Preferred Qualifications:. Familiarity with IC software/tools like Javelin is an advantage.. Show more Show less
Posted 2 months ago
0.0 - 1.0 years
2 - 5 Lacs
Hyderabad
Work from Office
The Real Estate Project Intern will support the project team by assisting in project coordination, and administrative tasks. This internship offers hands-on experience in the real estate industry and provides exposure to project management processes, strategic planning, and client interactions. The role is ideal for individuals eager to learn and contribute to real estate projects from inception through execution. Skills Must be a Graduate with Enginereering background. Strong analytical and research skills with an eye for detail. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with data analysis tools is a plus. Excellent verbal and written communication skills. Ability to work both independently and collaboratively in a dynamic environment. Additional Attributes & Learning Opportunities Proactive, self-motivated, and curious about real estate trends and methodologies. Willingness to learn and adapt quickly in a fast-paced setting. Gain practical, on-the-ground exposure to managing real estate projects from start to finish. Develop skills in market and financial analysis, project coordination, and strategic planning. Build professional networks by working alongside industry experts and cross-functional teams. Enhance your understanding of real estate dynamics in both local and broader market contexts. Skills
Posted 2 months ago
4.0 - 9.0 years
5 - 10 Lacs
Gurugram
Work from Office
Support Engineering Change Management (internal/external), root cause analysis (5Why, DMAIC, 8D), and quality resolution (NC, CAPA). Expertise in PPAP, NPI, Lean, Six Sigma, SPC, pFMEA, and MSA for manufacturing excellence.
Posted 2 months ago
5.0 - 8.0 years
5 - 8 Lacs
Sri City
Work from Office
The role includes ensuring compliance with quality standards, managing the Quality Management System QMS implementing ESD control procedures driving continuous improvement initiatives to deliver defect-free products and maintain customer satisfaction Required Candidate profile *Train staff in quality protocols, ESD handling procedures, and continuous improvement tools * Work cross-functionally with engineering, production, and supply chain to ensure quality goals are met
Posted 3 months ago
3.0 - 8.0 years
4 - 5 Lacs
Ankleshwar, Gujrat, India
On-site
QMS Implementation & Compliance Develop, implement, and maintain a comprehensive QMS in compliance with AS9100D (and optionally IATF 16949 / ISO 9001). Establish quality documentation such as Quality Manual, SOPs, Work Instructions, and Process Flowcharts. Identify gaps in current systems and lead gap analysis and closure. Coordinate and conduct internal audits, management reviews, and certification audits. Ensure records, data, and traceability systems are properly maintained and accessible. Documentation Control & Audit Handling Preferred candidate profile Qualifications : Education: Diploma / bachelors degree in mechanical, Industrial, or Production Engineering. Experience: 3-7 years of relevant experience in Quality Management; candidates with experience in aerospace or automotive sectors preferred. Certifications: Internal Auditor or Lead Auditor in AS9100D (preferred but not mandatory at joining; can be arranged post-joining). Technical Tools: Familiarity with quality tools like RCA, 5 Why, Pareto, FMEA, and document control systems. Soft Skills: Detail-oriented, well-organized, and self-driven with excellent communication skills.
Posted 3 months ago
4.0 - 9.0 years
5 - 9 Lacs
Chennai
Work from Office
Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare
Posted 3 months ago
3.0 - 6.0 years
5 - 9 Lacs
Chennai
Work from Office
HCLTech Walk-in Drive for Quality Analyst- 14th of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare
Posted 3 months ago
2.0 - 4.0 years
3 - 5 Lacs
Vadodara
Work from Office
Were Hiring! Walk-In Drive Alert! Location: ARCHER Transnational Systems Pvt Ltd, Ground Floor, South-West Part, Alembic Business Park, Gorwa, Vadodara, Gujarat 390003. Date: 14 June 2025 Time: 9 am to 3 pm POSITION SUMMARY: The BK QC Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation, including but not limited to court orders, retainer agreement, affidavits, and BK filings, which are essential for ARCHER to deliver its services. The BK QC Associate will collaborate closely with the BK Coordinators from both US and IND businesses to execute daily responsibilities. JOB RESPONSIBILITIES: Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations. Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, ARCHER Connect and other data sources, at a set frequency as defined by the business. Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants. Perform random sample checks on the communication sent/received to/from Trustees Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal heirship documents. Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements. Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits. KNOWLEDGE AND SKILLS: Bachelors degree in any field (preferably in Law/ BBA or commerce). 2 - 4 Years of experience in a US-based multinational corporation. Project management experience or certifications are highly desirable. ISO 9001 onwards any such certification is preferrable Technical Skills: Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. Experience in quality audits of legal documents/ email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits. To have understanding and maintain checklist of requisite state/district wise requirements if any Strong data analysis capabilities, with an eye for detail to identify errors. Exceptional written and verbal communication skills, with the ability to derive insights from information provided. Analytical problem-solving skills for addressing complex issues. Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools. Behavioral Skills: Strong problem-solving skills, with a solution-oriented mindset. Ability to handle confidential information with discretion. Strong interpersonal and customer service skills. Keen attention to detail, anticipating potential challenges and addressing them proactively PREFFERED KNOWLEDGE: Familiarity with US legal laws or bankruptcy processes is an advantage. Experience in operations or business analysis You can share your resume on careers.india@archersystems.com / You can send your updated CV via email to lfernandes@archersystems.com
Posted 3 months ago
5.0 - 10.0 years
10 - 16 Lacs
Bengaluru
Work from Office
Manage manufacturing excellence initiatives Drive efficiency improvement & new initiatives across functions by using 5S, VSM, SMED, OEE etc. 3M concepts Flow system Design Plant layout 8D methodology Value Engineering concepts Hoshin Kanri activities Required Candidate profile Initiative Creative Flexible Collaborative Good Interpersonal, Communication, Analytics & Time Management skills Goal oriented Integrity Honest Confident Self-managed Disciplined Responsible Reliable Perks and benefits Based on exp in Lean Mgt in large Engineering Cos
Posted 3 months ago
2.0 - 7.0 years
2 - 3 Lacs
Hosur
Work from Office
Key Responsibilities: Quality Testing & Inspection: Supervise and perform testing of pressure cookers and cookware for durability, performance, safety, and compliance. Ensure all test methods are aligned with national and international standards (e.g., ISO, BIS, ASTM). Monitor pressure retention, sealing integrity, material strength, non-stick coating performance, thermal efficiency, and ergonomic assessments. Documentation & Compliance: Maintain detailed records of test procedures, results, deviations, and corrective actions. Ensure products meet regulatory and safety compliance requirements for target markets (e.g., BIS certification in India). Prepare documentation for audits, certifications, and customer inspections. Lab Operations & Management: Manage day-to-day operations of the QC lab, including calibration and maintenance of test equipment. Develop, review, and update Standard Operating Procedures (SOPs) and quality manuals. Manage a team of lab technicians and quality inspectors, providing training and performance oversight. Continuous Improvement: Analyze test results to identify trends and recommend improvements in manufacturing processes or product design. Collaborate with R&D, production, and procurement teams to resolve quality issues and improve product robustness. Lead root cause analysis and implement corrective/preventive actions (CAPA). Supplier Quality: Coordinate with suppliers and vendors to ensure incoming materials meet specifications. Conduct supplier audits as necessary and support the development of SOPs for supplier quality standards.
Posted 3 months ago
12.0 - 20.0 years
18 - 25 Lacs
Sohna
Work from Office
1.Team organization and planning 2.Operation management 3.Team building 4.According to the company/department structure and goals 5.Set up the organization's operating mechanism according to company 6.According to the company's various systems
Posted 3 months ago
5.0 - 8.0 years
6 - 10 Lacs
Manesar
Work from Office
Supplier Quality, must knowing - stamping / Casting / Tubing/ injection molding electrical /electronic. VDA 6.3 certified. 8D, CAPA, Why-why analysis. PPAP, PFMEA, SPC, MSA & APQP. POKA-YOKE, Audits, MIS, Customer handle, English strong, 6sigma GB/BB
Posted 3 months ago
4.0 - 9.0 years
5 - 9 Lacs
Chennai
Work from Office
Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare
Posted 3 months ago
2.0 - 7.0 years
0 - 3 Lacs
Pune
Work from Office
Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in periodic times Ensure the onshore as well as shore stakeholders and well informed through weekly reporting and MQR or WQR Keeping track of market trends and different qualitative tools which could help with more competitive delivery and a better understanding Master the quality form to ensure that the replicability and understanding can be cascaded to the Operations and other departments Liaising with onshore on regular intervals to ensure we are one unit and working towards a common goal The Quality Analyst also is responsible for SLA tracking and time to time assessing any risks which may affect the business. Attend Management Meetings upon request Preferred candidate profile Minimum 2 - 4 years of Quality experience in Sales or Customer service Preferred Yellow/ Green belt trained or certified Has imparted training or taken quality sessions for the team in the past knowledge about Team Briefings Analytical with strong attention to detail and the ability to master process training in a short time Understanding of quality tools, quartile management, and sampling along with good MS Office knowledge and data understanding 5 Why Analysis Desirable Knowledge Knowledge about RCA analysis Strong written and spoken communication skills with a flair to impart feedback in a constructive manner Ambitious, eager to learn, and very methodological Willing to handle strict deadlines and should be able to work under pressure
Posted 3 months ago
5.0 - 8.0 years
5 - 7 Lacs
Pune
Work from Office
Lead QC Dept., Manage Inspections, Ensure ISO/IATF compliance, Handle audits, PPAP, APQP, FMEA, root cause analysis, CAPA, cross-team coordination, customer handling, team training, and maintain quality records. Expertise in Plastic Molding Required Candidate profile B.E/Diploma in Mech. Engg, 5+ yrs in QC, 3+ yrs in leadership. Expert in IATF 16949, ISO 9001/14001, CQA certified. Skilled in 7QC tools, SPC, MSA, CAPA. Exp. in Plastic Molding & Tool development Perks and benefits Leave, Insurance, Growth, Team Events
Posted 3 months ago
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