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6.0 - 8.0 years
2 - 6 Lacs
Pune
Work from Office
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement quality control measures to ensure high-quality output. Lead and motivate a team of process managers to achieve goals. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication and interpersonal skills. Ability to analyze complex data and make informed decisions. Experience with process improvement tools and techniques. Strong leadership and management skills. Familiarity with industry-specific regulations and standards.
Posted 1 month ago
6.0 - 8.0 years
2 - 6 Lacs
Pune
Work from Office
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry. Roles and Responsibility Manage and oversee daily operations to ensure efficient workflow and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify trends and areas for improvement. Implement and maintain quality control measures to ensure high standards. Lead and motivate a team of professionals to achieve their goals. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent leadership and management skills, with the ability to motivate teams. Proven track record of implementing process improvements and achieving business objectives. Strong analytical and problem-solving skills, with attention to detail. Effective communication and interpersonal skills, with the ability to work with diverse stakeholders. Ability to work in a fast-paced environment and adapt to changing priorities.
Posted 1 month ago
1.0 - 2.0 years
2 - 6 Lacs
Chandigarh
Work from Office
We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis tools and technologies, such as Excel or SQL. Strong organizational and time management skills to meet deadlines.
Posted 1 month ago
6.0 - 9.0 years
3 - 7 Lacs
Mumbai
Work from Office
We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. Roles and Responsibility Analyze complex data sets to identify trends and patterns, providing insights to stakeholders. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Design and execute experiments to test hypotheses and validate results. Communicate findings and recommendations to senior management through reports and presentations. Stay updated with industry trends and emerging technologies to drive innovation. Job Requirements Strong analytical and problem-solving skills, with attention to detail and accuracy. Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders. Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. Proficiency in data analysis tools and software, with strong programming skills in languages such as Python or R. Experience with statistical modeling and machine learning techniques, applied to real-world problems. Strong business acumen, with an understanding of industry trends and market dynamics.
Posted 1 month ago
1.0 - 5.0 years
3 - 7 Lacs
Mumbai
Work from Office
We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical solutions to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and systems to support business intelligence initiatives. Develop and deliver reports and presentations to stakeholders. Stay current with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in data analysis tools and technologies. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and critical thinking skills. Experience working with large datasets and developing predictive models.
Posted 1 month ago
0.0 - 3.0 years
2 - 6 Lacs
Mumbai
Work from Office
We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and collaboration skills to work with diverse teams. Proficiency in data analysis tools and software, with the ability to learn new systems. Strong business acumen and understanding of market trends and dynamics.
Posted 1 month ago
0.0 - 3.0 years
2 - 6 Lacs
Mumbai
Work from Office
We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. As an Analyst, you will play a crucial role in driving business growth and improvement. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports to support business decisions. Analyze large datasets to extract insights and trends, and provide actionable recommendations. Design and implement process improvements to increase efficiency and productivity. Communicate findings and results to stakeholders through clear and concise reports. Stay up-to-date with industry trends and emerging technologies to drive innovation. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficiency in data analysis tools and technologies, such as Excel or SQL. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams. Ability to prioritize tasks and manage multiple projects in a fast-paced environment. Strong attention to detail, with a focus on delivering high-quality results.
Posted 1 month ago
0.0 - 3.0 years
2 - 6 Lacs
Mohali
Work from Office
We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration. Proficiency in data analysis tools and technologies. Ability to think critically and make informed decisions based on data insights.
Posted 1 month ago
1.0 - 5.0 years
3 - 7 Lacs
Chandigarh
Work from Office
We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical solutions to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and systems to support business intelligence initiatives. Develop and deliver reports and presentations to stakeholders. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in data analysis tools and technologies. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and critical thinking skills. Experience working with large datasets and developing predictive models.
Posted 1 month ago
1.0 - 5.0 years
3 - 7 Lacs
Mumbai
Work from Office
We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical processes to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and systems to support business intelligence initiatives. Develop and deliver reports to stakeholders on key performance indicators and metrics. Identify areas for process improvement and implement changes to increase efficiency. Job Requirements Strong understanding of analytical principles and methodologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment with multiple priorities. Proficiency in database management and data analysis tools. Strong problem-solving and critical thinking skills. Ability to collaborate with technical and non-technical stakeholders.
Posted 1 month ago
1.0 - 5.0 years
3 - 8 Lacs
Gurugram
Work from Office
Seeking a Quality Engineer to support Engineering Change Management (internal & supplier), root cause analysis, and PPAP for new launches and manufacturing transfers. Expertise in CAPA, 5Why, DMAIC, Lean, Six Sigma, SPC, MSA, and pFMEA required.
Posted 1 month ago
4.0 - 5.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Job Job TitleRetail Category Analyst - MIA Brand CompanyTitan CategoryJewellery-SMR We are currently seeking a highly skilled and detail-oriented Retail Category Analyst to join our team at Titan. As a Retail Category Analyst, you will be responsible for analyzing and interpreting data related to the MIA brand within the Jewellery-SMR category. Your insights and recommendations will play a crucial role in driving business growth and optimizing the performance of the MIA brand. Responsibilities: - Conduct thorough analysis of sales data, market trends, and consumer behavior to identify opportunities and challenges within the Jewellery-SMR category. - Monitor and track the performance of the MIA brand, including sales, inventory levels, and pricing strategies. - Collaborate with cross-functional teams to develop and implement effective merchandising strategies for the MIA brand. - Provide actionable insights and recommendations to optimize product assortment, pricing, and promotional activities. - Conduct regular competitor analysis to identify market trends and benchmark the performance of the MIA brand. - Prepare comprehensive reports and presentations to communicate findings and recommendations to key stakeholders. - Stay updated with industry trends, market dynamics, and consumer preferences to anticipate future opportunities and challenges. Work Experience : - Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience of 4-5 years as a Category Analyst or similar role within the retail industry. - Strong analytical skills with the ability to interpret complex data sets and draw meaningful insights. - Proficiency in data analysis tools and software, such as Excel, SQL, or Tableau. - Excellent communication and presentation skills, with the ability to effectively convey complex information to both technical and non-technical stakeholders. - Detail-oriented mindset with a strong focus on accuracy and precision. - Ability to work independently and collaboratively in a fast-paced environment. - Knowledge of the Jewellery-SMR category and familiarity with the MIA brand is a plus. If you are a highly analytical individual with a passion for retail and a keen eye for market trends, we would love to hear from you. Join our team at Titan and contribute to the success of the MIA brand within the Jewellery-SMR category. Apply now!
Posted 1 month ago
5.0 - 8.0 years
6 - 12 Lacs
Pune
Work from Office
The Senior Production Engineer ensures production targets are met with quality by maintaining process standards, driving continuous improvement, and resolving complex issues to meet automotive industry demands. Required Candidate profile Experience with specific automotive components or systems.
Posted 1 month ago
5.0 - 8.0 years
6 - 12 Lacs
Indapur
Work from Office
The Senior Production Engineer ensures production targets are met with quality by maintaining process standards, driving continuous improvement, and resolving complex issues to meet automotive industry demands. Required Candidate profile Experience with specific automotive components or systems.
Posted 1 month ago
5.0 - 8.0 years
6 - 12 Lacs
Pune
Work from Office
Develop and implement quality standards, inspection processes, and testing protocols. Oversee product testing to ensure compliance with specifications. Address customer complaints, lead failure investigations, and ensure timely resolution. Required Candidate profile A Senior QE must possess strong analytical skills, expertise in quality tools (SPC, MSA, DOE), and leadership abilities to drive a culture of quality excellence
Posted 1 month ago
5.0 - 8.0 years
6 - 12 Lacs
Indapur
Work from Office
Develop and implement quality standards, inspection processes, and testing protocols. Oversee product testing to ensure compliance with specifications. Address customer complaints, lead failure investigations, and ensure timely resolution. Required Candidate profile A Senior QE must possess strong analytical skills, expertise in quality tools (SPC, MSA, DOE), and leadership abilities to drive a culture of quality excellence
Posted 1 month ago
1.0 - 4.0 years
5 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Job Title: Incentive Compensation Analyst. Job Type: Full-time, Contractor. About Us:. Our mission at micro1 is to match the most talented people in the world with their dream jobs. If you are looking to be at the forefront of AI innovation and work with some of the fastest-growing companies in Silicon Valley, we invite you to apply for a role. By joining the micro1 community, your resume will become visible to top industry leaders, unlocking access to the best career opportunities on the market.. Job Summary:. We are seeking highly motivated Analyst for an exciting IC-related project. This role will focus on operations and stakeholder interactions, ensuring seamless incentive compensation processing and data management.. Key Responsibilities:. Support incentive compensation operations, ensuring accuracy and compliance with established policies.. Collaborate with stakeholders to gather compensation data and validate calculations efficiently.. Assist in the administration, execution, and reporting of incentive compensation plans for clients.. Work closely with internal teams to resolve compensation-related queries from employees and business partners.. Perform data analysis and validations to ensure smooth incentive processing.. Maintain detailed documentation of processes and stakeholder interactions.. Contribute to process improvements by identifying inefficiencies and recommending optimizations.. Required Skills and Qualifications:. 2-8 years of experience in incentive compensation, sales operations, finance, or related fields.. Strong analytical and problem-solving skills, with a keen eye for detail.. Excellent written and verbal communication skills to interact with stakeholders effectively.. Proficiency in Microsoft Excel, SQL, or other data analysis tools is a plus.. Basic understanding of incentive compensation models, commission structures, and payment processing.. Ability to work in a fast-paced environment and meet deadlines.. A proactive mindset with a willingness to learn and take initiative.. Preferred Qualifications:. Familiarity with IC software/tools like Javelin is an advantage.. Show more Show less
Posted 1 month ago
1.0 - 4.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Job Title: Incentive Compensation Analyst. Job Type: Full-time, Contractor. About Us:. Our mission at micro1 is to match the most talented people in the world with their dream jobs. If you are looking to be at the forefront of AI innovation and work with some of the fastest-growing companies in Silicon Valley, we invite you to apply for a role. By joining the micro1 community, your resume will become visible to top industry leaders, unlocking access to the best career opportunities on the market.. Job Summary:. We are seeking highly motivated Analyst for an exciting IC-related project. This role will focus on operations and stakeholder interactions, ensuring seamless incentive compensation processing and data management.. Key Responsibilities:. Support incentive compensation operations, ensuring accuracy and compliance with established policies.. Collaborate with stakeholders to gather compensation data and validate calculations efficiently.. Assist in the administration, execution, and reporting of incentive compensation plans for clients.. Work closely with internal teams to resolve compensation-related queries from employees and business partners.. Perform data analysis and validations to ensure smooth incentive processing.. Maintain detailed documentation of processes and stakeholder interactions.. Contribute to process improvements by identifying inefficiencies and recommending optimizations.. Required Skills and Qualifications:. 2-8 years of experience in incentive compensation, sales operations, finance, or related fields.. Strong analytical and problem-solving skills, with a keen eye for detail.. Excellent written and verbal communication skills to interact with stakeholders effectively.. Proficiency in Microsoft Excel, SQL, or other data analysis tools is a plus.. Basic understanding of incentive compensation models, commission structures, and payment processing.. Ability to work in a fast-paced environment and meet deadlines.. A proactive mindset with a willingness to learn and take initiative.. Preferred Qualifications:. Familiarity with IC software/tools like Javelin is an advantage.. Show more Show less
Posted 1 month ago
0.0 - 1.0 years
2 - 5 Lacs
Hyderabad
Work from Office
The Real Estate Project Intern will support the project team by assisting in project coordination, and administrative tasks. This internship offers hands-on experience in the real estate industry and provides exposure to project management processes, strategic planning, and client interactions. The role is ideal for individuals eager to learn and contribute to real estate projects from inception through execution. Skills Must be a Graduate with Enginereering background. Strong analytical and research skills with an eye for detail. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with data analysis tools is a plus. Excellent verbal and written communication skills. Ability to work both independently and collaboratively in a dynamic environment. Additional Attributes & Learning Opportunities Proactive, self-motivated, and curious about real estate trends and methodologies. Willingness to learn and adapt quickly in a fast-paced setting. Gain practical, on-the-ground exposure to managing real estate projects from start to finish. Develop skills in market and financial analysis, project coordination, and strategic planning. Build professional networks by working alongside industry experts and cross-functional teams. Enhance your understanding of real estate dynamics in both local and broader market contexts. Skills
Posted 1 month ago
4.0 - 9.0 years
5 - 10 Lacs
Gurugram
Work from Office
Support Engineering Change Management (internal/external), root cause analysis (5Why, DMAIC, 8D), and quality resolution (NC, CAPA). Expertise in PPAP, NPI, Lean, Six Sigma, SPC, pFMEA, and MSA for manufacturing excellence.
Posted 1 month ago
5.0 - 8.0 years
5 - 8 Lacs
Sri City
Work from Office
The role includes ensuring compliance with quality standards, managing the Quality Management System QMS implementing ESD control procedures driving continuous improvement initiatives to deliver defect-free products and maintain customer satisfaction Required Candidate profile *Train staff in quality protocols, ESD handling procedures, and continuous improvement tools * Work cross-functionally with engineering, production, and supply chain to ensure quality goals are met
Posted 1 month ago
3.0 - 8.0 years
4 - 5 Lacs
Ankleshwar, Gujrat, India
On-site
QMS Implementation & Compliance Develop, implement, and maintain a comprehensive QMS in compliance with AS9100D (and optionally IATF 16949 / ISO 9001). Establish quality documentation such as Quality Manual, SOPs, Work Instructions, and Process Flowcharts. Identify gaps in current systems and lead gap analysis and closure. Coordinate and conduct internal audits, management reviews, and certification audits. Ensure records, data, and traceability systems are properly maintained and accessible. Documentation Control & Audit Handling Preferred candidate profile Qualifications : Education: Diploma / bachelors degree in mechanical, Industrial, or Production Engineering. Experience: 3-7 years of relevant experience in Quality Management; candidates with experience in aerospace or automotive sectors preferred. Certifications: Internal Auditor or Lead Auditor in AS9100D (preferred but not mandatory at joining; can be arranged post-joining). Technical Tools: Familiarity with quality tools like RCA, 5 Why, Pareto, FMEA, and document control systems. Soft Skills: Detail-oriented, well-organized, and self-driven with excellent communication skills.
Posted 1 month ago
4.0 - 9.0 years
5 - 9 Lacs
Chennai
Work from Office
Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare
Posted 1 month ago
3.0 - 6.0 years
5 - 9 Lacs
Chennai
Work from Office
HCLTech Walk-in Drive for Quality Analyst- 14th of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare
Posted 1 month ago
2.0 - 4.0 years
3 - 5 Lacs
Vadodara
Work from Office
Were Hiring! Walk-In Drive Alert! Location: ARCHER Transnational Systems Pvt Ltd, Ground Floor, South-West Part, Alembic Business Park, Gorwa, Vadodara, Gujarat 390003. Date: 14 June 2025 Time: 9 am to 3 pm POSITION SUMMARY: The BK QC Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation, including but not limited to court orders, retainer agreement, affidavits, and BK filings, which are essential for ARCHER to deliver its services. The BK QC Associate will collaborate closely with the BK Coordinators from both US and IND businesses to execute daily responsibilities. JOB RESPONSIBILITIES: Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations. Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, ARCHER Connect and other data sources, at a set frequency as defined by the business. Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants. Perform random sample checks on the communication sent/received to/from Trustees Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal heirship documents. Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements. Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits. KNOWLEDGE AND SKILLS: Bachelors degree in any field (preferably in Law/ BBA or commerce). 2 - 4 Years of experience in a US-based multinational corporation. Project management experience or certifications are highly desirable. ISO 9001 onwards any such certification is preferrable Technical Skills: Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. Experience in quality audits of legal documents/ email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits. To have understanding and maintain checklist of requisite state/district wise requirements if any Strong data analysis capabilities, with an eye for detail to identify errors. Exceptional written and verbal communication skills, with the ability to derive insights from information provided. Analytical problem-solving skills for addressing complex issues. Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools. Behavioral Skills: Strong problem-solving skills, with a solution-oriented mindset. Ability to handle confidential information with discretion. Strong interpersonal and customer service skills. Keen attention to detail, anticipating potential challenges and addressing them proactively PREFFERED KNOWLEDGE: Familiarity with US legal laws or bankruptcy processes is an advantage. Experience in operations or business analysis You can share your resume on careers.india@archersystems.com / You can send your updated CV via email to lfernandes@archersystems.com
Posted 1 month ago
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