4.0 - 8.0 years

7 - 11 Lacs

mumbai

Work from Office

The CyberArk Operation Support Team Lead is a pivotal role responsible for overseeing and managing the day-to-day operations of the CyberArk environment. This position involves leading a team of support professionals, ensuring the availability, performance, and security of CyberArk solutions, and collaborating with cross-functional teams to deliver efficient privileged access management. Key Responsibilities: * Team LeadershipSupervise and mentor a team of CyberArk support professionals, fostering collaboration and skill development. * Operational ManagementOversee the operational aspects of CyberArk solutions, ensuring 24/7 availability, scalability, and optimal performance. * Incident ManagementLead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions. * Security EnhancementCollaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management. * Performance MonitoringMonitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks. * Patch and Upgrade ManagementPlan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing operations. * DocumentationMaintain thorough documentation of configurations, processes, and procedures related to CyberArk operations. * Vendor ManagementCoordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution. * Continuous ImprovementDrive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations. * ReportingGenerate regular reports on system performance, incident management, and operational metrics for management review. * Willing to work in 24/7 operations and project support activities Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise * Proven experience in CyberArk operations and support, with a minimum of 4+years of hands-on experience* Professional certifications such as CyberArk Certified Trustee (CCT) or Certified Delivery Engineer (CDE) * Strong knowledge of privileged access management concepts and CyberArk technologies. * Experience in organizations control, monitor, and secure privileged access across their IT infrastructure. * Good Exposure in endpoint * Analytics capabilities to identify unusual or suspicious activities related to privileged access. Preferred technical and professional experience * Problem-solving aptitude with a proactive approach to resolving technical challenges.* Strong communication skills for effective collaboration with cross-functional teams.* Detail-oriented mindset with a commitment to maintaining high standards.* Adaptability to changing requirements and a willingness to stay updated on emerging technologies

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