Post-Purchase & Logistics (3PL) Lead Kirana Club

5.0 - 9.0 years

0 Lacs

karnataka

On-site

You will be responsible for owning the end-to-end post-purchase journey for our marketplace in Bangalore. Your main focus will be on driving seller dispatch readiness and 3PL (third-party logistics) performance, including packing, pickup, in-transit management, delivery, returns, claims, and customer ticket closure. Your goal is to ensure reliability, cost efficiency, and a seamless retailer experience. Your key responsibilities will include overseeing seller-side dispatches to ensure timely packing, order readiness, and minimal post-order out-of-stock situations. You will also be managing 3PL relationships, holding them accountable for pickup/delivery service level agreements (SLAs), cost management, and service quality. Additionally, you will work on optimizing allocation, reducing transit exceptions, damages, and returns. It will be essential to collaborate with Operations and Customer Service teams to lower contact rates, resolve WISMO (Where is My Order) issues, and ensure timely closure of customer tickets. You will also be responsible for tracking penalty recovery, claims realization, and identifying any leakage issues such as lane delays, packer/station misses, and weight mismatches. To be successful in this role, you should have at least 4-7 years of experience in e-commerce logistics, 3PL operations, or supply chain management. A strong understanding of seller dispatch operations, 3PL contracts, on-time delivery (OTD), return to origin (RTO) processes, and cost optimization strategies is required. Proficiency in working with dashboards, Excel/Google Sheets is essential, and knowledge of SQL/Business Intelligence tools would be a plus. You should possess a bias for action, excellent vendor management skills, and a structured approach to problem-solving.,

Posted 1 week ago

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Operations Contract Logistics-Warehousing Hector And Streak Consulting

15.0 - 22.0 years

20 - 35 Lacs

Gurugram

Work from Office

Regional Operations Management Lead end-to-end warehousing and distribution operations across multiple sites in North and East India. Ensure adherence to SOPs, SLAs, and statutory compliance at all locations. Oversee inventory accuracy, order fulfillment, last-mile distribution, and reverse logistics as applicable. P&L & Cost Control Manage operational budgets and ensure profitability of regional contracts. Drive cost optimization through process improvements, resource utilization, and technology adoption. Client Relationship & Service Delivery Serve as the operational point of contact for key clients; ensure consistent service delivery and manage escalations. Monitor KPIs and implement corrective actions to ensure client SLAs are met or exceeded. People & Performance Management Manage a team of site managers, supervisors, and support staff across warehouses. Drive a culture of safety, compliance, performance, and continuous training across teams. Process Improvement & Quality Identify and implement lean and Six Sigma methodologies to enhance operational efficiency. Champion best practices in inventory management, space utilization, and productivity. Compliance & Risk Management Ensure compliance with labor laws, safety regulations, and environmental standards. Conduct periodic risk assessments and audits across sites. Technology & Reporting Ensure effective use of WMS, TMS, and other tech platforms for operational control and visibility. Submit timely reports on KPIs, operational metrics, and business reviews to senior management

Posted 1 month ago

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DGM Operations To lead warehousing & distribution operations For MNC RJ Consultants

20.0 - 22.0 years

30 - 35 Lacs

Gurugram

Work from Office

Manage end-2-end warehousing & distribution across multiple sites Ensure compliance with SOPs SLAs & statutory regulations Oversee inventory, order fulfillment, last-mile delivery & returns Lead Lean/Six Sigma projects to improve warehouse efficiency Required Candidate profile 15–20yrs -Contract Logistics / 3PL, with 5+ yrs in regional leadership role Proficiency in warehouse layout, MHE, automation & WMS/TMS systems Strong leadership, analytical & stakeholder MGT skills Perks and benefits all benefits of MNC's

Posted 2 months ago

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Assistant Manager Control Tower & Escalation Management Shadowfax Technologies

3.0 - 6.0 years

6 - 9 Lacs

bengaluru

Work from Office

Job Description We are seeking a hands-on Control Tower professional to manage live operations , resolve service disruptions, and ensure SLA compliance across our logistics network. The role demands quick thinking , real-time problem-solving , and cross-functional coordination under pressure. Responsibilities: Monitor real-time operational dashboards to detect exceptions, delays, and SLA breaches. Handle end-to-end escalations , ensuring quick and effective resolution. Perform root cause analysis and implement preventive actions. Coordinate with ground operations, hubs, vendor partners, and cross-functional teams. Prioritize and resolve operational issues based on service impact. Prepare and present WBR / MBR reports with actionable insights. Drive process improvements to enhance on-time performance and operational efficiency. Ensure strict adherence to SOPs, compliance, and safety standards. Required Skills & Experience: 36 years of experience in Control Tower, Command Center, Escalation Management , or real-time logistics operations. Proven ability to make quick, data-driven decisions under operational pressure. Strong coordination and stakeholder management skills. Proficiency in Excel, MIS, and operational monitoring tools. Experience in last-mile delivery, e-commerce logistics, or 3PL environments . Preferred Skills: Exposure to high-volume peak operations (festive sales, mega campaigns). Process improvement experience (Lean, Six Sigma). Familiarity with data visualization tools (Power BI, Tableau).

Posted Date not available

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