5 3Pl Coordination Jobs

Role: Service Customer Care Lead Emerging Markets Location: Mumbai, India/Poland/South Africa Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living The Service Customer Care Lead Emerging Markets is accountable for ensuring excellence in the end-to-end customer service lifecycle across key business units, including Orthopaedics, Advanced Wound Management (AWM) , and Recon . The role leads and supports the regional customer care team to drive service performance, handle critical issues, manage order-to-cash processes, and deliver a seamless, efficient customer experience. The Lead also ensures that service levels align with business metrics, internal standards, and customer expectations. Their first main focus will be on the EE & MEA region first. What will you be doing Customer Service Operations: Oversee accurate and timely order processing in ERPfrom entry through invoicing. Act as the primary point of contact for key accounts and VIP customers in Emerging Marketsensuring proactivity and premium service. Monitor and expedite back orders, shipment issues, and returns in collaboration with 3PL and warehouse teams. Coordinate shipments, ensure accurate documentation, and manage customs compliance. Handle returns, credit notes, and exchanges efficiently in line with policy. Manage Letters of Creditpreparing accurate documentation and liaising with banks. Reporting & Documentation: Maintain and distribute operational reports: open orders, backlog, LIFR metrics, and customer satisfaction dashboards. Develop and update SOPs, work instructions, and customer-specific guidelines. Analyze performance data in Salesforce, SAP, or other ERPs to identify improvement opportunities. Cross?Functional Collaboration: Align service delivery with Sales, Marketing, and Business Unit goals. Conduct regular service reviews with distributors and key clients to collect feedback and improve satisfaction. Work closely with Finance, Planning, Quality, and Technical Support to ensure smooth workflows. What do you Need to Be Successful Bachelors degree in Business Administration, Supply Chain, or a related field (required). An MBA or postgraduate qualification in Operations or Equivalent experience is a plus. Should have a minimum of 35 years of relevant experience in Customer Service or Service Operationsfrom a Medical Device environment. Prior experience in Medical Devices / Equipment setting is a must. Prior experience in document management and adherence to all document control regulations is preferred. Should be open to support the MENA & KSA market/region and time zones. Should have experience in handling customer issues. Proven experience managing sophisticated order-to-cash cycles and resolving critical issues in high-pressure settings. Strong experience with SAP or AX1000handling orders, invoicing, and back orders. Proficiency in Salesforce, Workday, and Microsoft Excel & PowerPoint. Experience with logistics systems and 3PL coordination is helpful. Customer-focused mindsetanticipating needs and driving satisfaction. Analytical and data-drivenusing meaningful metrics and trends for decision-making. Excellent verbal and written communication in English; Arabic, French, or Russian is a plus. Strong problem-solving skills and experience with intensified/VIP issues. Project management abilityhandling multiple initiatives and cross-functional alignment. Additional Requirements: Willingness to travel occasionally across Emerging Markets (EE & MEA) for coordination, training, and meetings. Comfortable working across time zones in a matrix organization. Adaptable and proactivewith a strong orientation toward continuous improvement. Ability to handle physical demands, including regular lifting when supporting logistics. You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion + Belonging: Committed to Welcoming, Celebrating, and Thriving. Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/). Your Future: Medical coverage + Policy exclusions and insurance non-medical limit. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents/Parents-in-Laws Insurance, Employee Assistance Program, Parental Leave. Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Stay connected and receive alerts for jobs like this by joining our talent community . We&aposre more than just a companywe&aposre a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer. Stay connected and receive alerts for jobs like this by joining our talent community. We&aposre more than just a company - we&aposre a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer. Show more Show less

As a Manager-Logistics (E-Commerce) at our company located in Hosur, you will be responsible for overseeing the logistics operations with a total experience requirement of 8 to 15 years and an MBA qualification (Full Time Compulsory). You will report directly to the Senior Manager-Commercial and manage a team of 3 to 6 employees, including both on-roll and off-roll staff. Proficiency in English, Hindi, and Tamil would be preferred. Your key responsibilities will include ensuring accurate documentation and processing of stock both inbound and outbound using SAP and Vinculum ERP systems, monitoring and managing sales and sales returns accounting within SAP, and coordinating with 3PL partners for timely pick-up and dispatch of materials. Additionally, you will facilitate E-commerce warehouse operations in coordination with various departments, conduct physical stock audits, actively participate in sales monitoring activities, manage procurement of packing materials, review MIS and receivables, and ensure timely collections. You must have exposure to Warehouse commercial operations, at least 1 to 2 years of experience in E-Commerce Warehouse, and the ability to work in a complex environment. Travel within India for a minimum of 5 to 7 days may be required. Working knowledge of SAP and Excel is preferred, along with excellent communication and influencing skills. We are seeking a stable candidate with a track record of commitment, and local candidates will be preferred for this role.,

The solutions provided by our company play a crucial role in various industries such as electronics, medical research, renewable energy, food production, infrastructure, and more. By joining our team, you will have the opportunity to work with cutting-edge technologies and sustainable innovations, contributing to a better tomorrow. Your role will involve managing and coordinating 3PL operations, warehouse management, ensuring timely processing of GRR, and achieving on-time delivery of parts. You will report to the Inbound Logistics Manager and be responsible for material planning and control, inventory management, transport management, 3PL coordination, system operations, and more. To succeed in this role, you should have at least 3 years of experience in logistics, knowledge of supply chain processes, and fluency in English, Hindi, and Marathi. Proficiency in IT tools such as ERP systems, MS-Excel, and Word is required. A background in production or mechanical engineering is preferred. You should possess a systematic and meticulous approach to work, be customer-oriented, have excellent communication skills, and be able to work effectively in a team. The ability to meet deadlines, take ownership of tasks, and maintain a positive attitude are essential for success in this role. In return, we offer a welcoming and supportive work environment, continuous learning opportunities, and a culture that values respect, ethical behavior, and integrity. If you are looking for new challenges and opportunities for personal and professional growth, we encourage you to apply before the deadline of 30 July 2025. Location: Chakan, Pune Diverse by nature and inclusive by choice - We believe in embracing unique perspectives and fostering an innovative culture where differences are valued, and every individual contributes to our shared purpose and sense of belonging.,

Role & responsibilities: Able to manage excellent relationships with partner functions, 3PL's, transporters and with the ability to interact effectively with diverse groups, Managers, executives and Suppliers. Ability to evaluate Supply risk and escalate when required. Experience of working within a fast paced Supply chain role. Proven track record of hitting KPI targets. Adaptable open mind to a changing/evolving environment. Confident communicator to all levels. Resilient and enthusiastic, an individual able to deliver results under pressure. Formalize Daily MIS and Escalate priority/Pending issues and drive Resolution.

Role & responsibilities: Able to manage excellent relationships with partner functions, 3PL's, transporters and with the ability to interact effectively with diverse groups, Managers, executives and Suppliers. Ability to evaluate Supply risk and escalate when required. Experience of working within a fast paced Supply chain role. Proven track record of hitting KPI targets. Adaptable open mind to a changing/evolving environment. Confident communicator to all levels. Resilient and enthusiastic, an individual able to deliver results under pressure. Formalize Daily MIS and Escalate priority/Pending issues and drive Resolution.