Posted:1 week ago|
Platform:
On-site
Full Time
Key Responsibilities: ? Oversee daily operations of marketplace channels, ensuring smooth orderprocessing, fulfillment, and returns. ? Coordinate with internal teams (logistics, customer service, finance) andexternal partners (vendors, sellers, couriers) to optimize processes.? Analyze performance metrics (sales, traffic, returns, seller ratings) andimplement improvement strategies. ? Onboard and support sellers, ensuring adherence to marketplace policies andperformance standards. ? Manage catalog quality, including product listings, content optimization, andpricing accuracy. ? Monitor service levels (SLAs) and resolve operational issues in real-time. ? Collaborate with tech/product teams to improve platform functionality and userexperience. ? Stay updated on marketplace trends, algorithm changes, and best practices. ? Develop SOPs and documentation for scalable operations. ? Ensure compliance with regulatory and marketplace requirements. Qualifications: ? Bachelor's degree in Business, Operations, Supply Chain, or a related field(MBA preferred). ? 36 years of experience in e-commerce or marketplace operations. ? Strong analytical and problem-solving skills; proficiency in Excel and datatools. ? Experience with e-commerce platforms (e.g., Shopify, Magento) andmarketplace portals. ? Excellent communication and coordination skills. ? Ability to thrive in a fast-paced, high-growth environment. Preferred Skills: ? Knowledge of fulfillment operations, warehousing, or last-mile logistics.? Familiarity with seller performance metrics and optimization strategies. ? Basic understanding of digital marketing and customer experience tools.
Agha Carvan International
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