2W Area Service Engineer at Chennai

Key Success Factors

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Service Engineer in our 2-Wheeler Sales & Marketing Department. This department works ardently towards achieving profit and revenue targets set by the organization and aims to significantly enhance the market share of the products .

WHAT YOU WILL ACHIEVE IN THE ROLE

You will work towards providing post-sales technical and specialist services to the customers and dealers guaranteeing quality and effectiveness of the service and support. The main aim is to create better reach to the customers through effective customer complaint redressal, provide product feedback from field to Head / Zonal office and manage the profitable channel network for warranty and claim settlement.

WHAT YOU WILL BE DOING:

• Providing postsales technical support to customers and dealers to achieve the service and customer satisfaction objectives.
• Analyzing customer and dealer satisfaction data for identifying customers and authorized dealers expectations in terms of service and support.
• Supervising and supporting dealers secondary network, expanding the dealers secondary network as per the agreed plan and ensuring the CDMS implementation at all dealerships and secondary network.
• Conducting routine maintenance work like replacing fluids, lubricating parts etc. for increasing vehicle functionality and longevity.
• Inspecting vehicle parts and analyzing customer complaint registration to diagnose issues accurately.
• Making plan actions for improvement of the vehicle through repair, maintenance and upgradation.
• Providing post service feedback through Customer Relationship Executive at dealerships and schedule future maintenance sessions.
• Ensuring With Warranty, Extended Warranty and Post warranty vehicle reporting as per plan.
• Studying spares consumption pattern and generating spares and lubes order as per agreed plan.

WHAT YOU WILL BRING TO THE TEAM

Essential Qualification:

• Bachelor's Degree in Automobile / Mechanical Engineering.

Desired Qualification:

• Masters Qualification.

Preferred Technical Skills and Certification:

• Experience in the automobile sector, especially in the 2W category.
• Knowledge of mechanical, electrical and electronic components of vehicles, vehicle diagnostic systems and methods.
• Knowledge and experience to handle various tools (e.g. pliers) and heavy equipment.
• Observe all safety precautions for protections against accidents, dangerous fluids, chemicals etc.
• Experience in repairs of diesel and petrol vehicles.

Preferred Industry Experience:

• Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Two-Wheeler Tractor Industry or related fields.

PROFICIENCIES THAT WILL GIVE EDGE

• Demonstrates good analytical and technical problem-solving skills for handling technical issues effectively.
• Demonstrates good eye-hand coordination, manual dexterity and attention to details to be able to inspect vehicles properly.
• Should possess excellent interpersonal and communication skills both verbal and written for better coordination with customers and team members.
• Ability to identify obstacles to designing value-added solutions and finds creative ways to overcome them.
• Ability to identify viable alternatives for meeting customers needs cost-effectively and efficiently.
• Ability to design solutions to address customers key priorities and adapts solutions, as needed, to changing customer and market demands.

WHAT WILL GUIDE YOU TO THE GOALS (Key Success Factors )

• Enhanced customer satisfaction through effective complaint redressal.
• Expanded dealer network with CDMS implemented.
• Accurate analysis of technical faults and immediate trouble shooting.