Customer Support Executive - Voice & Chat International Process 5 day Wsne Consulting

0.0 - 5.0 years

3 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Immediate joiners required for, International Customer Service Voice Process Graduate/Undergraduate Fresher/Experienced 5 days working / 2 roster off rotational shifts Cabs & Cab allowance Huge inc. Salary- upto 38k ctc Required Candidate profile Candidiates must have excellent communication skills. Candidiates must be comfortable working in any shifts. Candidiates must be an immediate joiner. Perks and benefits Upto 3500 miv Upto 4k cab allowance Cabs provided

Posted 2 weeks ago

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L1 SOC Analyst CyberShelter

0.0 - 2.0 years

3 - 4 Lacs

Kochi

Work from Office

As an L1 SOC Analyst, you will be responsible for monitoring alerts and triaging basic security events from SIEM, EDR, and NDR platforms. Your role includes identifying suspicious activities, escalating incidents as per defined SOPs, and supporting the security operations team in daily monitoring tasks. Key Responsibilities: Monitor alerts from SIEM (QRadar, Microsoft Sentinel), EDR (Microsoft Defender for Endpoint), and NDR (LinkShadow/Darktrace) platforms Triage basic security events and validate incidents using established playbooks Escalate potential threats to L2 analysts based on severity and context Review and respond to AV/EDR alerts and execute predefined security queries Log incidents, document actions, and maintain ticketing system with accurate updates Enrich alerts with known threat intelligence and IOCs (IP, domain, file hashes) Support incident response efforts for phishing, malware, brute-force attacks, etc. Collaborate with team members and shift leads to ensure 24x7 monitoring coverage Tool Experience (Preferred): SIEM Tools: Basic use of QRadar and Microsoft Sentinel EDR/XDR: Microsoft Defender for Endpoint, Antivirus consoles NDR: LinkShadow or Darktrace (basic familiarity) Other Tools: Microsoft Exchange Online Protection (EOP), Azure AD Sign-In Logs (optional) Certifications (Preferred): CompTIA Security+ Microsoft SC-900 Shift Readiness: This role requires flexibility to work in 24x7 rotational shifts , including nights, weekends, and holidays. Required Skills: Understanding of basic cybersecurity concepts Familiarity with security alert triage and incident logging Basic knowledge of Indicators of Compromise (IOCs) Fast learner with strong attention to detail Effective communicator and team player

Posted 3 weeks ago

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