IT Service Desk Analyst I Arrow Electronics

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As an IT Service Desk Analyst I at Arrow Electronics, your main responsibility will be to provide frontline customer support by resolving technical issues encountered by end users or referring them to higher-level IT support when necessary. You will primarily handle simple hardware, software, or network issues as a Tier 1 Service Desk Analyst, engaging in remote support through various channels such as over-the-phone assistance, screen sharing, live chat, and email support. To excel in this role, you should have a minimum of 3 years of experience in a global service delivery team and possess a strong understanding of IT service norms like customer satisfaction metrics and call closure standards. Excellent communication skills, both written and verbal, are essential, along with the ability to collaborate effectively with other IT functions to achieve desired outcomes. Experience in handling sensitive situations with tact and diplomacy is also crucial, as is the capability to evaluate different options and make informed decisions based on factual analysis. An added advantage would be exposure to an Oracle ERP environment and prior voice support experience in a global setup. The role may require you to work in a 24/7 environment, including night shifts, demonstrating your flexibility and commitment to meeting business needs. Arrow Electronics, Inc., a Fortune 109 company and a respected industry leader, offers a supportive work environment where you will receive training, professional development, and performance coaching. You will have the opportunity to collaborate with a dynamic team and contribute to a growing and innovative organization. Additionally, you can engage in community involvement activities and benefit from lucrative night shift allowances. If you are looking to be part of a forward-thinking company that values innovation and technology advancement, Arrow Electronics is the place for you. Join us in our mission to create technology solutions that enhance both business operations and daily life, making the benefits of technology accessible to a wider audience. To explore more career opportunities at Arrow Electronics, visit https://careers.arrow.com/us/en. Location: IN-MH-Pune, India (Solitaire Bldg) Time Type: Full time Job Category: Information Technology,

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