2 24X7 Environment Jobs

Role & responsibilities Strategic Initiatives: To Develop and execute a comprehensive Data Centre (DC) Operations regional plan to meet and exceed business objectives. Participates in strategic projects like green power, saving of energy, operations efficiency Be a strong advocate DC policy, procedure and standards to make sure that DCs are designed to meet local regulatory requirements and global audit and security standards. Review and recommend changes in policies and procedures applicable for DC Management As domain expert, provide advice to India Management and collaborate with Regional/ Global DC counterparts to understand latest global standards and directions to implement it in India. Capacity Planning - Through regular monitoring of DC capacity, Design and implement strategic plans to ensure DC capacity meets existing and future requirements. Contribute to RFPs, bid proposals, contracts, Scope of Work finalization, and other aspects of DC Operations Operations Excellence: To Lead and Manage DC facilities at a location/region and maintain 100% uptime Risk management and mitigation, corrective and preventative maintenance of critical infrastructure ensuring infrastructure is Up and Running 24x7 Infrastructure related state of art tech / practices that creates competitive differentiators DC related Asset and inventory management, security incident management Create and maintain metrics on all aspects of our DC and utilizing those metrics to drive positive changes. Establish performance benchmarks, conduct analysis and identify improvement areas and respond to contingency situations Assisting in implementing service methodologies including incident management, problem management, change management, capacity management and reporting. Review AMC & SLA Compliance, improving the operational procedures to ensure quality service delivery and customer SLAs. Procurement for DC Operations related materials and budget management for the assigned locations Customer / Stakeholder Management: Maintain transparent, regular and timely flow of communication with management on the state of the DCs and Operations Build & maintain professional relationship with the Landlords, Critical Facility Management Partners, DC Construction Team, Technical Program Managers and Security Team Liaising with cross functional teams & business leaders to manage capacity and optimize DC Operations safety, performance, reliability and efficiency and also handle large customers visits and queries. Managing relationships with internal & external stakeholders / partners to constantly improve all our processes and procedures and focus on improving the processes, quality and service delivery standards. Team Management: To Lead DC Operations team and /or consultants to ensure stable, secure, optimum operations performance Retain Talent through involved leadership. To Manage and Develop team providing both technical and leadership expertise Participate in Talent Acquisition and Management efforts by continually raising the bar. Actively identify training & development needs ensuring Individual and team's performance growth Preferred candidate profile BE in Electrical / Mechanical and preferable with MBA 20+ years of experience in the management of Data Center facilities and mitigation, corrective and preventative maintenance of critical infrastructure Experience in a leadership position In depth and hands on experience and knowledge of Data Centres facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, H.T. and L.T. Panels, fire detection and suppression systems, Bus-Duct System, cable reticulation system. Well versed with internal auditing processes and monitoring methodology. To have a customer service centric attitude, effective and decisive leadership having ability to work with distributed To have a customer service centric attitude, effective and decisive leadership having ability to work with distributed teams across the company and have the mindset to manage things 24X7. Strong leadership and organizational skills Execution focus with the ability to handle multiple partners in a fast-paced environment Excellent communications, decision making, conflict management, coaching skills. Good logical reasoning and reasonable analytical skill Eye for partner penetration to get more partners on board Willingness to travel 25/30% time. Strong leadership and organizational skills Execution focus with the ability to handle multiple partners in a fast-paced environment Excellent communications, decision making, conflict management, coaching skills. Good logical reasoning and reasonable analytical skill Eye for partner penetration to get more partners on board Willingness to travel 25/30% time.

As an IT Service Desk Analyst I at Arrow Electronics, your main responsibility will be to provide frontline customer support by resolving technical issues encountered by end users or referring them to higher-level IT support when necessary. You will primarily handle simple hardware, software, or network issues as a Tier 1 Service Desk Analyst, engaging in remote support through various channels such as over-the-phone assistance, screen sharing, live chat, and email support. To excel in this role, you should have a minimum of 3 years of experience in a global service delivery team and possess a strong understanding of IT service norms like customer satisfaction metrics and call closure standards. Excellent communication skills, both written and verbal, are essential, along with the ability to collaborate effectively with other IT functions to achieve desired outcomes. Experience in handling sensitive situations with tact and diplomacy is also crucial, as is the capability to evaluate different options and make informed decisions based on factual analysis. An added advantage would be exposure to an Oracle ERP environment and prior voice support experience in a global setup. The role may require you to work in a 24/7 environment, including night shifts, demonstrating your flexibility and commitment to meeting business needs. Arrow Electronics, Inc., a Fortune 109 company and a respected industry leader, offers a supportive work environment where you will receive training, professional development, and performance coaching. You will have the opportunity to collaborate with a dynamic team and contribute to a growing and innovative organization. Additionally, you can engage in community involvement activities and benefit from lucrative night shift allowances. If you are looking to be part of a forward-thinking company that values innovation and technology advancement, Arrow Electronics is the place for you. Join us in our mission to create technology solutions that enhance both business operations and daily life, making the benefits of technology accessible to a wider audience. To explore more career opportunities at Arrow Electronics, visit https://careers.arrow.com/us/en. Location: IN-MH-Pune, India (Solitaire Bldg) Time Type: Full time Job Category: Information Technology,