Team Lead, Customer Support Aptean India

1.0 - 5.0 years

0 Lacs

madurai, tamil nadu

On-site

Role Overview: As a Team Lead - Customer Experience Support at Aptean, you will provide hands-on guidance to a team of 7 support engineers working on a process manufacturing-focused ERP platform, especially its Finance modules (GL, AR, AP, FA, etc.). Your role will involve combining technical expertise with team mentorship, issue resolution, and day-to-day operational leadership in a rotational 24x7 support model. Key Responsibilities: - Act as the first-level escalation point for the team in resolving complex ERP support queries. - Guide and coach a team of young engineers handling ERP support tickets, particularly in financial modules. - Monitor ticket queues and ensure timely response and...

Posted 3 weeks ago

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General Manager /AVP - Electrical/Critical Utilities Rainbow Hr Consulting Services

20.0 - 25.0 years

60 - 80 Lacs

pune, delhi / ncr

Work from Office

Role & responsibilities Strategic Initiatives: To Develop and execute a comprehensive Data Centre (DC) Operations regional plan to meet and exceed business objectives. Participates in strategic projects like green power, saving of energy, operations efficiency Be a strong advocate DC policy, procedure and standards to make sure that DCs are designed to meet local regulatory requirements and global audit and security standards. Review and recommend changes in policies and procedures applicable for DC Management As domain expert, provide advice to India Management and collaborate with Regional/ Global DC counterparts to understand latest global standards and directions to implement it in India...

Posted 1 month ago

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IT Service Desk Analyst I Arrow Electronics

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As an IT Service Desk Analyst I at Arrow Electronics, your main responsibility will be to provide frontline customer support by resolving technical issues encountered by end users or referring them to higher-level IT support when necessary. You will primarily handle simple hardware, software, or network issues as a Tier 1 Service Desk Analyst, engaging in remote support through various channels such as over-the-phone assistance, screen sharing, live chat, and email support. To excel in this role, you should have a minimum of 3 years of experience in a global service delivery team and possess a strong understanding of IT service norms like customer satisfaction metrics and call closure standa...

Posted 3 months ago

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