Customer Order Management Representative - Level I Cummins

2.0 - 4.0 years

2 - 5 Lacs

pune

Work from Office

Key Responsibilities: With minimal supervision, manage first-call resolution for customer orders and enquiries: Ability to manage a high volume of incoming routine customer communications (via phone and/or email) for order entry, respond to frequently asked questions (FAQs) and resolve common enquiries Process customer orders within the order management system, accurately and within the required deadline Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner Publish confirmations and notifications to customers (for example: order acknowledgements, shipment notifications, shipment tracking details and/or invoices) Respond to custo...

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