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Workforce Management Real Time Analyst Conduent

1.0 - 6.0 years

5 - 9 Lacs

bengaluru

Work from Office

About the Role We\u2019re seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our dynamic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, we\u2019d love to hear from you. Key Responsibilities: Monitor queues and agent adherence in real time to ensure operational efficiency Manage intraday staffing levels and shrinkage to meet service level goals Track and report real-time performance metrics, SLAs, and adherence trends Collaborate with Operations and WFM teams to implement schedule adjustments and updates Requirements: 1 years of experience as an RTA, WFM Executive, or Real-Time Ana...

Posted 2 days ago

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