12'O Clock Biriyani

General Responsibilities: Operations Management: Supervising daily restaurant operations, including front-of-house and back-of-house functions. Ensuring smooth service, efficient workflow, and adherence to company procedures. Managing inventory, ordering supplies, and controlling costs. Maintaining a clean, safe, and welcoming environment. Customer Service: Ensuring exceptional customer service and satisfaction. Handling customer complaints and resolving issues efficiently. Building positive relationships with guests and the local community. Staff Management: Recruiting, hiring, training, and supervising restaurant staff with knowledge of management only. Motivating and leading the team to achieve performance goals. Conducting performance appraisals and providing feedback to management. Creating staff schedules regarding their weak off and emergency leaves. Financial Management: Managing the restaurant's budget and controlling expenses. Monitoring revenue and profitability, and identifying areas for improvement. Analyzing financial reports and preparing performance reports. Compliance and Standards: Ensuring compliance with all relevant health, safety, and sanitation regulations. Maintaining high standards for food quality, preparation, and presentation. Adhering to company policies and procedures. Marketing and Sales: Implementing marketing initiatives and promotional campaigns. Identifying opportunities for business growth and development. Building relationships with local businesses and the community. Leadership and Communication: Providing strong leadership and guidance to the team. Communicating effectively with staff, management, and customers. Fostering a positive and productive work environment.