11.11/eleven eleven clothing brand

Customer Relationship Manager (CRM) 11.11 eleven eleven clothing brand is seeking a Customer Relationship Manager (CRM) to join our team in New Delhi. KEY RESPONSIBILITIES: ⁠ ⁠Build and nurture strong relationships with our valued customers, providing one-on-one care and attention ⁠ ⁠Address customer inquiries, concerns, and feedback promptly and professionally ⁠ ⁠Ensure a seamless customer journey from order placement to delivery, and beyond ⁠ ⁠Collaborate with cross-functional teams to relay customer insights and contribute to product and service enhancements ⁠ ⁠Implement strategies to enhance customer satisfaction, loyalty and retention ⁠ ⁠Stay informed about our organic clothing products, materials and sustainability practices to provide accurate information to customers REQUIREMENTS: ⁠ ⁠Proven experience in customer relationship management, preferably in the retail or fashion industry ⁠ ⁠Excellent communication skills with a customer-centric approach ⁠ ⁠Passion for sustainable and organic products ⁠ ⁠Strong problem-solving abilities and attention to detail ⁠ ⁠Ability to work independently and collaboratively in a dynamic environment WHAT WE OFFER: ⁠ ⁠Be part of a mission-driven company committed to sustainability ⁠ ⁠Opportunities for professional growth and development Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Health insurance Paid time off Provident Fund Ability to commute/relocate: Okhla Industrial Area Phase-i, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer relationship management: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7338512054