Key Responsibilities: Communicate with customers via calls to address queries, resolve concerns, and provide effective solutions. Offer personalized recommendations tailored to customer needs, ensuring a positive and seamless experience. Deliver professional, empathetic, and high-quality support while adhering to defined processes and service standards. Resolve customer concerns promptly and efficiently to maintain high levels of satisfaction and loyalty. Share customer insights and feedback with internal teams to drive continuous improvement in products, services, and processes. Achieve defined performance metrics and service benchmarks consistently.
● Respond promptly and professionally to incoming customer inquiries on emails and calls. ● Maintain an updated knowledge of the organisation's products, services, and customer service policies ● Document customer interactions when necessary, compiling documents and forwarding information to interested parties ● Explain simply and clearly in response to customer questions and check for customer understanding and acceptance ● Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits ● Assist clients by demonstrating the use of goods and programs and answering any questions they may have. ● Participate in training opportunities provided by the organisation or by outside entities ● Establish and maintain good rapport with customers by using positive language and anticipating their needs.