Zohra

**Job Title: Customer Care Manager - Zohra Jewelry** **Job Summary:** Ensuring top-notch service in the luxury jewelry sector. Manage escalated issues, drive process improvements, and foster customer loyalty. **Key Responsibilities:* 1. **Customer Interaction:** - Resolve escalated queries promptly for a positive customer experience. 2. **Quality Assurance:** - Implement measures to maintain high service standards. 3. **Process Improvement:** - Enhance efficiency and address customer pain points. 4. **Customer Feedback:** - Analyze feedback to drive product and service enhancements. 5. **Retention Strategies:** - Develop and execute initiatives to boost customer loyalty. 6. **Reporting and Analysis:** - Generate reports and present key findings to management. **Qualifications:** - Bachelor’s degree, prior luxury goods customer service management experience. - Strong leadership, analytical, and communication skills.