Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound). Build a rapport with customers with clear and confident communication. Focus on customer satisfaction and first-time-resolution. Engage with the technical team to provide faster resolutions to technical issues. Work closely with the technical content team to identify gaps in the help module. Should be willing to work night shifts. Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
Write, rewrite, test, and maintain website and landing pages. Create and maintain accurate comparison documents. Write briefs for ads, landing pages, marketing videos, webinars, email campaigns. Maintain analytics for websites and non-regular marketing campaigns. Create content that adds value to customers, prospects, and the market in general. Track and optimize pages to improve traffic and conversions. Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.