Company Description ZestIoT Technologies, founded in 2016, operates globally with offices in the Netherlands and India. Our mission is to connect People, Places, Assets, and Operations across diverse industries such as Aviation, Manufacturing, Food & Beverages, and Oil & Gas through advanced technology. Our Ground Radar and iView platform offer quick-to-deploy solutions, leveraging IoT, AI, and custom UI/UX to enhance resource management, operational safety, and product quality assessment, leading to significant cost savings and efficiencies for our clients. Role Description This is a full-time role for an Aviation Engineering Lead, located in Hyderabad, with some work-from-home flexibility. The Engineering Lead will oversee the development and implementation of aviation-related technology solutions. Responsibilities include managing aircraft turnaround automation projects, optimizing resource management, ensuring compliance with operational plans, coordinating with different teams, and providing technical leadership in the implementation of IoT and Camera-AI applications. Role involves end-to-end ownership of technical delivery, design, architecture, and quality for our multi-customer multi use case SaaS platform. You will lead and mentor the engineering team, drive scalable design and high-quality delivery, manage releases across customer environments, and ensure the stability and performance of the product in production. Key Responsibilities: Delivery & Release Management: Plan and deliver product features and customer-specific releases on time with high quality, ensuring operational readiness and stability across environments. Technical Design & Architecture: Lead technical design and high-scale architecture for new and existing modules, ensuring scalability, performance, and maintainability. Team Management: Mentor and guide engineers, ensure clarity in priorities, unblock challenges, and foster a culture of ownership and quality within the team. Requirement to Delivery: Work with product and customer teams to understand requirements, translate them into designs and implementation plans, and track them through to delivery. Product Quality: Establish and maintain engineering best practices, code reviews, automated testing, and CI/CD pipelines to ensure high product quality and reliability. Troubleshooting & Support: Lead the team in debugging complex issues in development and production, ensuring minimal downtime and strong customer satisfaction. Hands-on Contribution: Actively contribute technically where needed, providing architectural guidance and coding support aligned with the team’s stack. Qualifications : Experience: 8–12 years in software engineering with at least 3+ years in a lead role. Proven experience in designing scalable, high-performance architectures and technical solutions. Experience delivering multi-customer SaaS product releases , including phased and customer-specific configurations. Strong track record of ensuring product quality and stability through structured processes, testing, and monitoring. Ability to troubleshoot complex issues and guide teams towards resolution. Experience in mentoring and managing engineering teams to drive aligned delivery and high performance. Hands-on experience with your relevant tech stack (e.g., Python, Django, Angular, AWS, Docker, Redis, RabbitMQ ). Excellent communication and collaboration skills with Product, QA, and Customer Support teams. Bachelor’s or Master’s degree in Engineering or related field.
Company Description ZestIoT Technologies, founded in 2016, operates offices in the Netherlands and India, serving customers worldwide. Our mission is to connect People, Places, Assets & Operations across various industries, including Aviation, Manufacturing, Food & Beverages (F&B), and Oil & Gas, using advanced technology. With our Ground Radar & iView platform, we offer quick-to-deploy solutions that enhance resource management, improve operational safety, and boost product quality assessment. Our technologies deliver significant operational efficiencies and cost savings to our customers. Role Description A Senior Business Analyst in a pre-sales role acts as a crucial link between the sales team and potential clients, understanding their needs and crafting tailored solutions. The person lead the pre-sales process, including gathering requirements, developing proposals, and presenting technical solutions to clients. This role requires strong analytical, communication, and technical presentation skills, as well as the ability to collaborate effectively with both internal teams and external stakeholders. Experience – 8-10 years (Prior experience in Aviation domain is preferrable) Key Responsibilities: 1. RFP/RFI Management: Work as primary solution person to understand client RFP requirements/evaluation criteria/timeline etc., prepare effective solution approach, tailored detail technical solution proposal, query responses that effectively meet client needs & evaluation criteria. Leading and managing end-to-end RFP/RFI process, ensuring timely and accurate quality responses. 2. Client Engagement and Requirement Gathering: Work as the primary point of contact, understanding client needs, and gathering requirements through workshops, interviews, and other methods. 3. Solution Development and Proposal Creation: Analysing client needs, developing solutions, and creating compelling proposals, presentations, and other pre-sales materials 4. Collaboration and Communication: Working closely with sales teams, technical teams, delivery teams and other stakeholders to ensure alignment and effective communication throughout the pre-sales process. Essential Skills: 1. Strong analytical and problem-solving skills: Ability to analyse complex business problems and develop effective solutions. 2. Excellent communication and presentation skills: Ability to clearly articulate complex information to both technical and non-technical audiences. 3. Experience in pre-sales activities: Experience in proposal writing, RFP/RFI management, and client presentations. 4. Strong stakeholder management and collaboration skills: Ability to work effectively with diverse teams and individuals. 5. Ability to work independently and as part of a team: Must be able to manage their own workload and contribute to the overall team effort
We are seeking a highly motivated and experienced TAC Support Manager to lead our global technical assistance center (TAC) operations. The ideal candidate will possess 6-10 years of overall experience, with at least 2 years managing 24x7, 16x6, and other service level agreements, ensuring exceptional customer support across diverse time zones. This role demands strong leadership, technical acumen, and the ability to manage resources effectively in a multi-shift environment. You will be responsible for maintaining high customer satisfaction, driving process improvements, and ensuring timely resolution of technical issues. Responsibilities: Team Leadership and Management: Manage a team of technical support engineers across multiple shifts. Recruit, train, and mentor team members, fostering a culture of excellence and continuous improvement. Conduct performance reviews and provide regular feedback to team members. Develop and maintain shift schedules to ensure 24x7, 16x6, and other agreed-upon service coverage. Service Delivery and SLA Management: Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs). Monitor and manage ticket queues, ensuring timely resolution of customer issues. Implement and maintain processes for incident, problem, and change management. Proactively identify and address potential service disruptions. Manage and improve ticket escalation procedures. Customer Relationship Management: Act as a point of escalation for critical customer issues. Maintain strong relationships with key customers, ensuring their satisfaction. Conduct regular customer satisfaction surveys and implement improvements based on feedback. Coordinate with other internal teams to resolve complex customer issues. Technical Expertise and Problem Resolution: Provide technical guidance and support to the TAC team. Stay up-to-date with the latest technologies and industry best practices. Analyze and troubleshoot complex technical issues, driving root cause analysis. Contribute to the development of knowledge base articles and technical documentation. Process Improvement and Reporting: Identify and implement process improvements to enhance efficiency and effectiveness. Develop and maintain comprehensive reports on key performance metrics. Contribute to the development and maintenance of support tools and systems. Manage and report on support related projects. Global Support Operations: Ensure smooth operation of support services across various time zones and regions. Coordinate with international teams and vendors to provide seamless support. Desired Skills/Experiences: 6-10 years of overall experience with 2+ years in managing technical support teams, preferably in a 24x7 environment. Proven track record of managing and meeting SLAs. Strong understanding of ITIL frameworks and best practices. Experience with ticketing systems (e.g., Jira Service Management, ServiceNow). Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Understanding of IoT, Cloud computing, Web/Mobile App based systems& application architecture is highly desired. Direct customer handling experience with customer visits. Process & documentation-oriented approach. Technically sound, understand & talk techno functional language. People & team management – direct & matrix organization. Strong in proactive risks, issues & dependencies management. Experience managing vendors. Nice to Have: Experience with specific industry domains (e.g., Aviation, Telecommunications). Experience with automation and monitoring tools. Experience of building and implementing knowledge management systems. Experience engaging with high profile customers. External client facing experience, Stake holder management – across different levels right up to CXO. KPIs/Relevant Past Experience: Achievement of defined SLAs (e.g., response time, resolution time). Customer satisfaction scores (CSAT). Ticket resolution rate and first-call resolution rate. Reduction in incident recurrence. Team performance and adherence to schedules. Continuous improvement initiatives implemented. Documentation of support processes and knowledge base. Uptime of supported systems. Key Competencies: Leadership Problem-Solving Communication Customer Focus Technical Expertise Process Management Time Management Organizational skills including attention to detail and multitasking skills.
Job Summary: We are seeking an experienced and highly motivated QA Manager to lead our Quality Assurance team in ensuring on-time, high-quality software deliverables for our core aviation domain products and multiple parallel projects. Within a fast-paced environment, this role demands a strong focus on driving a high-performance culture, strategic QA planning, and continuous process improvement along with a commitment to knowledge management and capability improvement for the team. Responsibilities: ➢ Product Development & Parallel Project Deliverables: • Establish and oversee QA strategy and execution for our core aviation domain products, ensuring timely and quality releases, while simultaneously managing QA for multiple parallel projects. • Establish and enforce QA standards, processes, and metrics to meet delivery targets across all projects. ➢ Drive a High-Performance Culture and Capability Improvement: • Lead, mentor, and develop QA engineers, fostering a culture of excellence, accountability, and domain expertise. • Manage team workload, priorities, and resource allocation for optimal performance across concurrent projects. • Promote continuous learning and improvement within the QA team, especially concerning aviation domain knowledge, product specifics, and use cases. • Establish and maintain a knowledge base to facilitate effective testing and team development. • Implement training and development programs to enhance the team's capabilities in product, domain, testing methodologies, and scenario driven test planning. ➢ Strategic QA Planning & Execution: • Develop and implement comprehensive test plans and automation strategies tailored to the complexities of aviation software and parallel project demands. • Ensure thorough testing coverage, including functional, API, and automation testing, with specific attention to aviation regulatory compliance and safety standards. • Develop and implement scenario driven test planning and execution. • Manage and optimize test automation frameworks (Selenium, BDD, API tools) to enhance efficiency in managing multiple projects. • Ensure compliance with regulatory and security requirements in the development and testing of software products. ➢ Stakeholder Engagement & Proactive Communication • Build and maintain strong relationships with stakeholders across development, product, and operations teams. • Proactively communicate QA status, risks, and mitigation plans to stakeholders. • Collaborate closely with Development, Product, and Operations teams, ensuring seamless product releases and project execution within the aviation domain. • Provide clear and concise reporting on QA metrics and project status, with specific emphasis on aviation-related quality and compliance. ➢ Continuous Improvement & Metrics: • Establish and maintain QA metrics and dashboards to track performance across all projects and core products. • Drive process improvements and identify automation opportunities, with a focus on enhancing efficiency and quality in the aviation domain. • Ensure that testing process is optimized for efficiency and compliance. • Integrate QA processes seamlessly into CI/CD pipelines to enable continuous testing and rapid feedback loops. Requirements: • Bachelor's or Master's degree in Computer Science, Software Engineering, or related field. • 8+ years of experience in Quality Assurance, with at least 3 years in a management role. • Good to have experience in managing testing/QA of Computer Vision or IOT based solutions • Proven experience in leading and managing a QA team in the development and execution of test plans and test cases. • Strong leadership and team management skills, with a focus on building domain expertise. • Experience with Agile/DevOps methodologies. • Expertise in test automation (Selenium, BDD, API). • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues. • Experience with regulatory compliance in software development, such as HIPAA, PCI, or similar. • Proven track record of delivering high-quality software products on time and within budget. This job description outlines the key responsibilities and requirements for a QA Manager. The ideal candidate should have a combination of technical expertise, leadership skills, strong communication and interpersonal skills, and a commitment to continuous improvement and knowledge sharing.
We are seeking a dynamic Sr Business Analyst with exposure in Presales. The ideal candidate will play a role in the development of multiple parts of the business by analyzing past, current, and future business trends. This individual will establish strategies to achieve desired outcomes and implement these strategies. Key Responsibilities Lead requirement gathering workshops with customers and internal teams Translate business requirements into functional and solution specifications Prepare BRD, FRD, PRD, training materials, user guides, user stories, and acceptance criteria Lead operational study sessions at customer locations Understand As-Is processes and define To-Be workflows. Drive requirement sign-off and scope freeze. Translate operational reality into product and solution design Work closely with engineering, QA, UX, and delivery teams Support presales activities such as requirement understanding, solution scoping, and demos Participate in RFP / proposal responses from a functional perspective Prepare solution overviews, workflow diagrams, and high-level functional architecture Conduct stakeholder communication and expectation management Validate delivered features against business requirements Drive UAT planning, execution support, and closure Identify process gaps and recommend improvements Support data analysis and reporting requirements Document integrations, data flows, and business rules Ensure traceability of requirements through delivery lifecycle Assist in product roadmap and scope planning Required Skills Core Business Analysis Skills Strong experience in requirement gathering and documentation Proficiency in BRD, FRD, PRD and user story writing Good at defining project scope and managing changes Experience with process mapping and workflow design Excellent stakeholder management and communication skills Hands-on experience in UAT planning and execution Ability to work with technical teams on solution design Able to conduct operational study and understand business workflow Experience in training customers and supporting user adoption Good documentation and presentation skills Presales Exposure Understanding of presales lifecycle and proposal processes Ability to assist in solution design and effort estimation Support customer walkthroughs and demos Contribute to RFP / RFQ responses Ability to articulate business value to customers Good to Have Knowledge of SaaS or enterprise software solutions Basic understanding of integrations and APIs Experience in aviation, operations, or enterprise domains Familiarity with tools like JIRA, Confluence, Figma or similar Soft Skills Strong analytical and problem-solving skills Clear communication and documentation ability Leadership and mentoring mindset Customer-focused approach Ability to work under pressure and manage priorities Qualification & Experience Bachelor’s degree in Business Administration, Engineering, IT, or equivalent experience. Experience: 6+ years in Business Analysis role with some exposure to presales.
Role Overview: We are looking for an Engineering Leader / Manager to take end-to-end ownership of Product features technical delivery which comprises of taking UX/Features requirement as input to produce technical design, development, system tested quality delivery for our multi-customer SaaS product . This role requires a strong technical background, clear process thinking, and proven people leadership to drive execution and build reliable systems. Key Responsibilities: • Ability to lead, review & produce technical delivery: Lead technical design for new and existing modules, impact analysis to existing features for comprehensive design to implement features & product enhancement ensuring scalability, security, performance, and long-term maintainability of the platform. Own system design decisions across backend, and platform services. • Engineering Process Ownership: Define and drive engineering (design & development) processes across requirement intake, sprint planning, code reviews, testing, and release management. Ensure team follows structured development practices, documentation standards, and delivery discipline. • Team Management: Mentor and guide engineers, conduct performance reviews, and support individual growth plans. Ensure clarity in priorities, remove blockers, and build a strong culture of ownership, accountability, and quality. • Continuous Improvement: Drive quality improvement, learnings from failures & retrospection, root cause analysis feeding into continuous improvement of engineering processes • Requirement to Delivery: Work closely with product, presales, and customer teams to understand requirements, translate them into system designs and execution plans, and track progress through delivery and post-release support. • Quality, Stability & Reliability: Drive automation, ensure testing discipline, and reduce defect leakage. Own incident/customer discovered defects RCA, and continuous improvement of system performance and uptime. • Cross-functional Collaboration: Partner with Product, QA, Support, and Presales teams to align engineering execution with business goals. Support customer discussions and technical solutioning when required. • Tools & automation: Stay up to date on new tech developments, bring new ways of technology delivery with focus on faster, cheaper & high quality product featuresTrack, identify & reduce technical debt, improve development workflows, and adopt better tools and standards. Promote learning culture and excellence in engineering practices. Requirements: Must: Attitude to learn & grow self along with team. Demonstrate latest learnings & its application in professional environment Experience: 10+ years of experience in software engineering with a minimum of 4 years in an engineering leadership with minimum 3 or more projects with major software releases & end to end delivery responsibility At least 5+ years experience in 50% of tech stack: Python, Django, Angular, Docker, cloud environments (AWS/GCP/Azure), Redis, and RabbitMQ Team Leadership: Experience in mentoring, managing, and growing engineering teams , driving high performance, accountability, and skill development. Problem Solving: Demonstrated ability to debug and resolve complex technical issues across systems, integrations, and infrastructure layers. Cross-Functional Collaboration: Strong communication and collaboration skills to work closely with Product, QA, Support, and Customer teams , ensuring smooth execution and alignment. Desirable : Process & Quality Ownership: Strong track record of ensuring product quality, stability, and release readiness through structured engineering processes, reviews, testing strategies, and monitoring practices. Design: Proven experience in designing scalable, high-performance, and reliable system for enterprise or SaaS platforms. Architecture experience is added advantage Technical Expertise: Hands-on experience with modern backend and platform stacks such as Python, Django, Angular, Docker, cloud environments (AWS/GCP/Azure), Redis, and RabbitMQ . SaaS Delivery: Hands-on experience delivering multi-customer configurable software products , including tenant-based configurations, phased rollouts, and customer-specific deployments. Customer Orientation (Good to have): Exposure to customer-facing technical discussions, solution design, or presales support is a plus. Adaptability: Experience working in fast-paced or growing environments where processes are evolving and ownership is critical.
Role Overview: We are looking for an Engineering Leader / Manager to take end-to-end ownership of Product features technical delivery which comprises of taking UX/Features requirement as input to produce technical design, development, system tested quality delivery for our multi-customer SaaS product . This role requires a strong technical background, clear process thinking, and proven people leadership to drive execution and build reliable systems. Key Responsibilities: • Ability to lead, review & produce technical delivery: Lead technical design for new and existing modules, impact analysis to existing features for comprehensive design to implement features & product enhancement ensuring scalability, security, performance, and long-term maintainability of the platform. Own system design decisions across backend, and platform services. • Engineering Process Ownership: Define and drive engineering (design & development) processes across requirement intake, sprint planning, code reviews, testing, and release management. Ensure team follows structured development practices, documentation standards, and delivery discipline. • Team Management: Mentor and guide engineers, conduct performance reviews, and support individual growth plans. Ensure clarity in priorities, remove blockers, and build a strong culture of ownership, accountability, and quality. • Continuous Improvement: Drive quality improvement, learnings from failures & retrospection, root cause analysis feeding into continuous improvement of engineering processes • Requirement to Delivery: Work closely with product, presales, and customer teams to understand requirements, translate them into system designs and execution plans, and track progress through delivery and post-release support. • Quality, Stability & Reliability: Drive automation, ensure testing discipline, and reduce defect leakage. Own incident/customer discovered defects RCA, and continuous improvement of system performance and uptime. • Cross-functional Collaboration: Partner with Product, QA, Support, and Presales teams to align engineering execution with business goals. Support customer discussions and technical solutioning when required. • Tools & automation: Stay up to date on new tech developments, bring new ways of technology delivery with focus on faster, cheaper & high quality product featuresTrack, identify & reduce technical debt, improve development workflows, and adopt better tools and standards. Promote learning culture and excellence in engineering practices. Requirements: Must: Attitude to learn & grow self along with team. Demonstrate latest learnings & its application in professional environment Experience: 10+ years of experience in software engineering with a minimum of 4 years in an engineering leadership with minimum 3 or more projects with major software releases & end to end delivery responsibility At least 5+ years experience in 50% of tech stack: Python, Django, Angular, Docker, cloud environments (AWS/GCP/Azure), Redis, and RabbitMQ Team Leadership: Experience in mentoring, managing, and growing engineering teams , driving high performance, accountability, and skill development. Problem Solving: Demonstrated ability to debug and resolve complex technical issues across systems, integrations, and infrastructure layers. Cross-Functional Collaboration: Strong communication and collaboration skills to work closely with Product, QA, Support, and Customer teams , ensuring smooth execution and alignment. Desirable : Process & Quality Ownership: Strong track record of ensuring product quality, stability, and release readiness through structured engineering processes, reviews, testing strategies, and monitoring practices. Design: Proven experience in designing scalable, high-performance, and reliable system for enterprise or SaaS platforms. Architecture experience is added advantage Technical Expertise: Hands-on experience with modern backend and platform stacks such as Python, Django, Angular, Docker, cloud environments (AWS/GCP/Azure), Redis, and RabbitMQ . SaaS Delivery: Hands-on experience delivering multi-customer configurable software products , including tenant-based configurations, phased rollouts, and customer-specific deployments. Customer Orientation (Good to have): Exposure to customer-facing technical discussions, solution design, or presales support is a plus. Adaptability: Experience working in fast-paced or growing environments where processes are evolving and ownership is critical.
We at ZestIOT are focused on driving innovation in aviation industry with a vision to build the world’s leading connected aviation platform for aircrafts, airport ground operations, passengers & baggage handlers. We believe IoT is the link that connects emerging technologies like big data, cloud and analytics and sets the foundation of digital age of aviation. Our platform empowers the aviation eco-system with real time visibility into operations, improvedOTP, efficiency gains and improved compliance standards. We are enabling aviation industry to automate, manage and optimize their operations for business excellence and competitive advantage. Roles and Responsibilities: Serve as a trusted advisor to the CEO, leading strategic initiatives and support in driving business goals and objectives. Drive metrics driven performance management & act as a liaison between the CEO and senior leadership, ensuring that information flows effectively across departments Lead and manage cross-functional initiatives, ensuring timely execution and alignment with ZestIOT’s strategic vision. Oversee day-to-day operations, ensuring that company-wide projects and initiatives are completed on time and within budget. Support business growth and innovation strategies, working closely with product, engineering, and operations teams to boost revenue growth, improve margins, competitive strength of company business Drive meetings for performance reviews across different departments of company representing founder/CEO office & actions closure for effective execution of company business across different departments Foster a culture of ownership, global product first technology company delivering consistent value to customer through innovation, RoI, user experiences, best in class product with value creation for shareholders. Manage and drive company-wide change management efforts, ensuring smooth transitions for new initiatives Qualifications & experience: Must Have: Overall 8+ years of experience across Operations, Performance management (using KPIs & financials, operations, delivery metrics), working with leadership team for strategic initiatives & improvements projects, investors relation & fund raise compliance 3+ years of experience in a chief of staff/operations head supporting Founder & CEO 3+ years of business performance management using KPIs & performance metrics Active role in at least 1 round of fund raise managing investor relations, pre & post close activities with teams across multiple companies At least delivered 3 strategic initiatives/improvements with a positive impact to revenue improvement or cost reduction or competitive strength At least 4 years of experience in technology/software product company in delivery/leadership/sales or operations management Strong financial acumen with a good hold on numbers: Revenues, margins, Account receivables, Cashflow & working with external auditors Strong communication skills – verbal, written & presentable Desirable: MBA from premier institute or at least graduation degree Relationship oriented collaboration CA Certification Strong business acumen and the ability to translate strategic goals into operational plans Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization. Experience working in fast-paced environments with the ability to manage multiple priorities simultaneously. A passion for technology and innovation, particularly in IoT, big data, and cloud-based solutions. High emotional intelligence and a collaborative leadership style. Experience of 5 to 10 years in a leadership or operational role, ideally in aviation, or technology-driven industries. Location - Hyderabad