Zephyr Glow

Position Title: Business Analyst Location: Singapore Employment Type: Full-time Department: Business Operations / Product / Technology / Strategy Reporting To: Business Analysis Lead / Product Manager / Project Manager Overview The Business Analyst plays a key role in bridging the gap between business needs and technology solutions. This role involves gathering requirements, analysing processes, identifying improvement opportunities, and supporting project teams in delivering effective and scalable solutions. The ideal candidate is analytical, detail-oriented, and experienced in working with stakeholders across functions. Key Responsibilities 1. Requirements Gathering & Analysis Work closely with stakeholders to identify business needs and objectives. Document functional and non-functional requirements through interviews, workshops, and analysis. Translate business requirements into clear specifications and user stories. 2. Business Process Analysis Analyse and map existing business processes, workflows, and systems. Identify gaps, bottlenecks, and opportunities for improvement or automation. Recommend solutions that align with business goals and operational efficiency. 3. Documentation & Reporting Produce clear and comprehensive documentation including BRDs, FRDs, user stories, process flows, and use cases. Prepare reports, dashboards, and presentations to communicate findings and recommendations. 4. Project Support & Coordination Collaborate with project managers, product managers, designers, and developers. Assist in scoping, planning, and prioritising project deliverables. Support UAT (User Acceptance Testing) by preparing test cases, coordinating testing, and validating results. 5. Stakeholder Management Manage communication between business teams and technical teams. Ensure alignment across stakeholders and maintain transparency on project progress. Facilitate meetings, workshops, and decision-making sessions. 6. Data Analysis & Insights Perform basic to intermediate data analysis to support recommendations. Identify trends, patterns, and insights from business data. Provide information that supports strategic and operational decisions. 7. Continuous Improvement Identify opportunities to enhance business processes, tools, and reporting. Support digital transformation initiatives and system enhancements. Contribute to best practices, templates, and process documentation. Qualifications & Requirements Bachelor’s degree in Business, Information Systems, Computer Science, Finance, or related fields. 1–5 years of experience as a Business Analyst or in similar roles. Strong understanding of business processes, requirement gathering, and documentation. Experience with tools such as Jira, Confluence, MS Visio, Lucidchart, Miro . Proficiency in MS Excel; knowledge of SQL or data analysis tools is a plus. Knowledge of Agile or Waterfall methodologies. Strong interpersonal, communication, and stakeholder management skills. Analytical mindset with strong problem-solving skills.