Zenith Suites

Hotel Front Desk Handling: Sell room inquiries, handle guest negotiations, convert inquiries to bookings Ensure room is clean and ready for guest, monitor Housekeeping staff Use Ezee software to perform Check-ins, accurately collect payments by various methods-cash, card, online Good knowledge of Ezee software to add booking, payment, night audit, make amends, etc Give invoices to guests Handling breakfast Handling guest complaints, collecting reviews Sending reports to managers and directors Handle Special requests of guests and implement them(If guest wants cake, procure the cake) Keep accurate records of inventory - laundry, water bottles, kitchen supplies Turn on and off lights of reception, boards, etc ...and all activities needed to keep the hotel running as the front desk operator