2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

Are you an experienced Zendesk Administrator seeking a new opportunity to advance your career with a dynamic company Sinch, a global leader in Communication Platforms as a Service (CPaaS), is at the forefront of revolutionizing global communication. Specializing in enabling businesses to connect with individuals worldwide through mobile messaging, email, voice, and video, we are looking to add a dedicated professional to our expanding Customer Success Technology team. As a Zendesk Administrator, you will be instrumental in managing our Zendesk system and contributing to the implementation of our overarching CRM strategy within a collaborative team environment. Your main responsibilities will include managing user accounts, roles, profiles, permissions, and security settings, gathering requirements from stakeholders, configuring the system, creating and customizing Zendesk solutions, establishing and maintaining processes and workflows, generating reports and dashboards, providing end-user technical support, conducting system monitoring, and executing data import/export activities. To excel in this role, you should possess a minimum of 2 years of experience as a Zendesk Administrator, a solid understanding of Zendesk configuration and customization, proficiency in data management and data quality best practices, familiarity with user training and support, and hold a Zendesk Support Administrator Expert certification. Effective communication, strong interpersonal skills, attention to detail, and problem-solving abilities are essential qualities for success in this position. Reporting to the Customer Success Technology team, you will play a key role in driving operational efficiency and enhancing user experience. If you are prepared to embark on this exciting journey with us, submit your application promptly as we are reviewing submissions continuously and may close the posting earlier based on the volume of applicants. Proficiency in English is required for application. Our recruitment process is rooted in science-based and equitable assessment methods. We conduct competence-based, structured interviews to evaluate your skills, experience, and attributes relevant to the role and Sinch. Pre-employment testing is utilized to identify candidates who are best suited to excel in the position. We understand that both parties play a role in the decision-making process and encourage you to ask any questions you may have at any stage of the recruitment process. For the latest updates and news, follow us on social media platforms: @wearesinch @wearesinch Stay connected with Sinch via our blog for more insights into our industry and company updates.,

Posted 3 days ago

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Zendesk Administrator CIEL HR

4.0 - 9.0 years

12 - 17 Lacs

Hyderabad

Work from Office

Role & responsibilities The Zendesk Administrator is responsible for the administrative management of Zendesk, including day-to-day configuration, support, and maintenance of our Zendesk instance. Additionally, you will focus on continuously improving the platform to support our growth. You will collaborate closely with Customer Success, Operations, and other key stakeholders to enhance efficiency and scalability. As part of the Revenue Operations team, you will have the opportunity to interact with highly skilled technical experts and gain cross-functional experience with tools like SFDC and Boomi. Provide operational and administrative support within Zendesk and integrated applications by adhering to help requests and change management processes to ensure timely resolution and project completion Identify, install, configure, and maintain applications in Zendesk to support the business needs Work with our teams to create specific workflow configurations Periodically review triggers, automations, views, and macros to ensure outdated items are deactivated or updated Ensure that workflows allow for capturing of relevant analytics that can be used for driving process improvement, client offerings, measuring agent performance, and optimizing support Pull and interpret audit logs for troubleshooting and bug resolution Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs Define and maintain agent roles per the business requirements Periodically audit agent permissions and ensure access is appropriate Agent management including creating, deactivation, role reassignment, and deactivation Maintain Zendesk data integrity by employing defined processes and best practices Preferred candidate profile 4+ years of experience as a Zendesk System Administrator Experience with Zendesk Suite apps (Talk, Chat, and Sell) is a plus Experience working in multi-brand enabled environments is a plus Excellent communication and organizational skills with the ability to multitask Resourceful and creative problem solver Strong team player, able to work with minimal or no supervision Ability to thrive in a fast-paced environment and deliver timely, accurate results

Posted 1 month ago

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