About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Job Posted: 5/19/2025 Location: India Hi there! We’re looking for a new Sales-Assist Representative I to join the Sales-Assist Motion at Zapier. Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry. Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Zendesk, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You are located in India and able to work ~9:00 pm - 6:00 am IST. 2+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets. Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat) You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life. You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects. You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools. Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension. You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. Things You’ll Do As a Sales-Assist Representative I, you will have 3 main responsibilities: Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ Hours) with customers through Zendesk. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself. Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members. Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication. You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well. How To Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Application Deadline The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working. Show more Show less
About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Job Posted: 6/10/2025 Location: India Zapier is looking for a Team Lead/Manager, Sales-Assist to join the Sales and Customer Success org at Zapier. The Sales-Assist team today serves our core customer group as they evaluate and buy Zapier’s products, by being a dedicated sales point-of-contact mainly through Live Chat and secondarily through Calls and Email. Today, we have an inbound sales motion, with proactive engagements with existing customers from product signals to drive expansion. Mostly working faster sales cycle deals. Ultimately, success here looks like teams and organizations buying and scaling their automation usage through one of Zapier’s products. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You bring 5+ years of SaaS sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success. You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment. You are comfortable engaging with both technical and business audiences, with credibility in areas such as integrations, APIs, compliance, and scalability. You are highly operational, making data-driven decisions, leveraging sales tools, and optimizing processes for efficiency and impact. You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges. You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes. You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations. You're excited about Zapier’s mission and energized by the opportunity to scale a team that is beginning in their sales journey. You have experience working with global or distributed teams. Things You’ll Do Lead, coach, and inspire a high-performing team of 8–10 Sales Assist Representatives, fostering a collaborative and inclusive team culture. Drive the team to meet and exceed revenue and customer growth targets through effective sales strategies and operational excellence. Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning. Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning. Collaborate with stakeholders such as your manager (Core Sales Manager) and Sr. Growth Marketing Manager, with support from the Head of Sales, to drive program success. Build and maintain relationships with key customers and prospects, acting as a trusted advisor who can elevate conversations beyond automation. Oversee sales operations and forecasting, ensuring accurate, data-driven pipeline and performance reporting using tools like HubSpot and Gong. Champion the voice of the customer, translating insights into actionable product feedback and improvements. Contribute to the evolution of sales strategy, playbooks, and processes to help scale a world-class sales organization. How To Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Application Deadline The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working. Show more Show less
Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands company€™s customer base and ensure it€™ s strong presence Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status
About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Job Posted: March 28th, 2025 Location: India Hi there! We are seeking a talented Cloud Engineer (L3) to join our growing team at Zapier. As we continue to scale our product and grow our team, we’re looking for an experienced engineer to help drive automation, performance, and reliability in our cloud-based infrastructure. We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You Experience: You have at least 4 years of experience in cloud engineering, systems administration, or a related field. For this role, we are specifically targeting folks with 4+ years of professional experience. Cloud Knowledge: You have experience with cloud platforms such as AWS, GCP, or Azure. You understand how to leverage infrastructure as code tools and have learned best practices for reliability and observability. Coding Skills: You are proficient in at least one programming language such as Python, Go, or similar, and have experience with automation tools. Problem-Solving: You enjoy solving complex systems challenges and can improve performance and reliability. Communication: You are an effective communicator, capable of documenting processes and sharing knowledge with the team. Values: You align with Zapier’s values and thrive in a collaborative, remote work environment. AI Fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. Responsibilities Infrastructure Management: Design and deploy AWS infrastructure using infrastructure as code tools like Terraform and Helm. Kubernetes and Serverless: Contribute to the management and governance of our Kubernetes clusters (EKS) and serverless functions (Lambda). Tool Evaluation: Evaluate new tools and recommend technologies to improve our infrastructure. Collaboration: Partner with teams to solve infrastructure and design problems, ensuring scalable solutions. Service Integration: Build services to integrate systems, process high-traffic workloads, and perform critical migrations. Reliability Engineering: Apply site reliability engineering principles to improve application reliability and develop internal tools. Feature Development: Build new features and services to support our teams and understand customer needs. Incident Response: Collaborate with the team to solve issues, learn from failures, and build resilient systems. On-Call: Participate in business hours on-call support. What We’re Doing Routing service: We’ve developed an in-house routing service to create a single source of truth and optimize our routing management. Terraform rework: We’re going to clean up and optimize our Terraform setup, to streamline the infrastructure management and enable faster and more reliable changes. Regarding the salary range for this role, we are currently hiring for an L3 SRE positions. The salary range for an L3 SRE is between ₹4,900,000 and ₹6,000,000 INR. Application Review Please note that to ensure our hiring team can review every application, we may remove this posting once we reach a certain number of applicants that allows us to respond in a timely manner. We will be able to repost the position once our review cycles have concluded. Thank you so much for your understanding! How To Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Application Deadline The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working. Show more Show less
About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Job Posted: 6/10/2025 Location: India Zapier is looking for a Manager, Sales-Assist to join the Sales and Customer Success org at Zapier. The Sales-Assist team today serves our core customer group as they evaluate and buy Zapier’s products, by being a dedicated sales point-of-contact mainly through Live Chat and secondarily through Calls and Email. Today, we have an inbound sales motion, with proactive engagements with existing customers from product signals to drive expansion, and mostly working on faster sales cycle deals. Ultimately, success here looks like teams and organizations buying and scaling their automation usage through one of Zapier’s products. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You bring 5+ years of SaaS sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success. You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment. You are comfortable engaging with both technical and business audiences, with credibility in areas such as integrations, APIs, compliance, and scalability. You are highly operational, making data-driven decisions, leveraging sales tools, and optimizing processes for efficiency and impact. You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges. You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes. You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations. You're excited about Zapier’s mission and energized by the opportunity to scale a team that is beginning in their sales journey. You have experience working with global or distributed teams. Things You’ll Do Lead, coach, and inspire a high-performing team of 8–10 Sales Assist Representatives, fostering a collaborative and inclusive team culture. Drive the team to meet and exceed revenue and customer growth targets through effective sales strategies and operational excellence. Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning. Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning. Collaborate with stakeholders such as your manager (Core Sales Manager) and Sr. Growth Marketing Manager, with support from the Head of Sales, to drive program success. Build and maintain relationships with key customers and prospects, acting as a trusted advisor who can elevate conversations beyond automation. Oversee sales operations and forecasting, ensuring accurate, data-driven pipeline and performance reporting using tools like HubSpot and Gong. Champion the voice of the customer, translating insights into actionable product feedback and improvements. Contribute to the evolution of sales strategy, playbooks, and processes to help scale a world-class sales organization. How To Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Application Deadline The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Although this position is remote, you must be located in or near one of the time zones for which we're hiring. This opening is in the UTC time zone and we're only considering candidates in Europe/Middle East/Africa. Hi there! We’re on a mission to democratize automation and we’re growing our team of Technical Support Specialists across our Support Team. We're looking for someone technical and customer focussed who loves working in Support to join our team to help customers solve tricky technical problems and use automation to its fullest. If the idea of helping people free up time by optimizing their workflows appeals to you, then read on... Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You’re highly skilled in technical customer support. We’re looking for at least 5 years experience in customer support in the SaaS industry. Even better if you have previous experience troubleshooting APIs, and bonus points if you're a Zapier user! You love working tickets. Maybe you’re a Support Vet or you’re newer to the field, either way you love your craft. You’re highly productive and you bring your A game to the queue every day. Helping customers gets you excited and you’re passionate about finding ways to improve your skills and how we operate to drive productivity. You love solving problems. Every customer is different and you relish being able to meet their specific needs. You see each ticket as a puzzle to solve. You’re always looking for ways to level up your knowledge and skills. You know you produce higher quality work by putting in the reps. You find ways to level up your Zapier skills and knowledge to empower you to excel in the queue. You keep it simple. Support at Zapier is different than other software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You recognise this complexity, but you don’t overcomplicate it. You're persistent. You love the opportunity to solve new problems every day for our customers. In cases where the customer runs into an issue you think we should resolve, you advocate for resolution with the appropriate Build Team. When you don’t know the answer to a question from a customer you don’t spin your wheels, you use your resources and ask for help which helps you learn! You love doing things efficiently. At Zapier, the work you do has high impact on the business. We believe in systems and processes that let us scale our impact. You're empathetic to customers and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support. You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates). You’re highly accountable to outcomes. Whether it’s your own metrics, team wide metrics or a project or task, you’re focussed on driving positive outcomes. You’re a champion of change. You understand the changing landscape of tech and the importance of responding to need. You take change in your stride, and you support your teammates through change too. You set your own course. At Zapier, we have quick team meetings and one-on-one’s every week and then we go make things happen. You thrive in an environment where you have direction but can call the shots to do right by the customers and our team. You’ve used AI tooling for work or personal use—You’re excited about the potential of AI to transform. Whether it’s using AI tools to improve handling customer inquiries, contributing to better virtual user experiences, or helping define what great AI-assisted support looks like—you’re eager to experiment, give feedback, and advocate for how AI can elevate customer support. Things You’ll Do Zapier is a fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do: Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions. Help customers across all plan types. We’re looking for flexible team members who are able to help where our customers need us most. Meet and exceed individual performance metric expectations for a Technical Support Specialist (Replies per day, average handle time, Quality and chat escalation rate). Help your teammates by answering questions in Slack when someone is stuck. Sharing knowledge through lightning talks and Slack updates to help your team members learn new things. Contribute to strategic projects such as helping to hone our virtual assistant content, analyzing data and making recommendations about areas of the product we need to fix for our customers, and advocating for bug fixes with our Integration Quality Team. Write documentation to help customers help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/) Leverage and provide feedback on AI tools and workflows to improve customer support efficiency and quality. You’ll help shape how AI is used on the team by experimenting with new AI-assisted processes, offering suggestions for improvement based on personal experiences using AI, and participating in feedback that informs AI development at Zapier.
AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 12/4/25 Location: South America or India (must work hours of 5/6am - 1/2pm EST) Hi there! We’re looking for a Jr. Business Systems Analyst to help power the systems, workflows, and automation that enable Zapier’s Support organization to serve our customers a best in class experience. In this role, you'll make our internal tools more reliable, our processes more scalable, and our support teams more efficient. You’ll blend system administration, workflow optimization, data-driven decision-making, and an automation-first mindset to reduce friction and help internal teams focus on the work that matters most. This is the perfect opportunity for someone looking to develop their skills in systems administration, workflow automation, operational analytics, and cross-functional program delivery. People who start in this position could grow into Business Systems Analysts, Operations Specialists, Technical Program Managers, or other systems or platform focused roles at Zapier. If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You're naturally curious, highly organized, and eager to understand how systems, data, and workflows fit together. You enjoy problem-solving and improving processes—even small fixes excite you because they create meaningful leverage. You’re comfortable with ambiguity, ask strong questions, and thrive in environments where learning happens fast. You have an automation-first mindset and look for opportunities to eliminate manual effort, scale operations, and improve the user experience for both customers and internal stakeholders. You’re energized by AI-driven tooling and are excited to expand your skills in modern support systems, workflow automation, and operational analytics. You communicate clearly, collaborate well with partners across Support, Engineering, and Operations, and enjoy turning complexity into clarity. In short: you like making systems better—and you like learning while doing it. Experience You have experience in technical support, business operations, system administration, or similar operational roles. You’ve contributed to improving workflows, documenting processes, or supporting internal tooling. You’re comfortable navigating systems like CRMs, help desk tools, internal admin tools, or automation platforms. You’re curious about AI-powered workflows, operational analytics, and how tools and data interact across teams. You enjoy experimenting, testing ideas, and iterating toward better outcomes. You partner well with more senior team members to advance key initiatives. Experience in SaaS, B2B, or data-driven environments is a plus. Role Specific Skills Systems & Technical Skills Basic systems-thinking: you can understand how tools, data, and workflows connect Experience with support tools (e.g., Zendesk) or CRM systems is a plus Familiarity with documenting processes and running internal audits Comfortable learning new tools quickly AI & Automation An automation-first mindset: you look for ways to reduce repetitive work Interest in AI-driven workflows, agents, or auto-assist tools Excitement to build internal automations using Zapier Ability to evaluate where AI can improve support efficiency Collaboration & Communication Strong organizational and prioritization skills Clear communicator who can work across teams Ability to translate technical details into understandable concepts Comfortable gathering requirements and supporting project scoping Things You’ll Do Own & Operate Internal Systems Run and evolve our internal Concierge Support Program, ensuring teams get timely, accurate assistance Operate as a system administrator for support tools: monitoring, tuning, configuring settings for reliability Conduct quarterly audits for adherence, security, performance, and data quality Drive Automation & AI-Enabled Workflows Identify automation opportunities to eliminate manual effort Build lightweight workflows using Zapier Partner with team to introduce AI-driven tooling into daily operations Support adoption of new auto-assist, intelligent routing, or predictive systems Improve Processes and Documentation Build documentation that helps teams understand tools, workflows, and best practices Partner with Ops & Technical Program Managers to outline projects and programs Help shape the future of Technical Support Operations through idea generation and experimentation Support Data & Reporting Assist in compiling data and performance reports for the team Surface operational trends, workflow issues, and improvement opportunities Help leaders understand system health and support efficiency through clear data Potential Projects Simplify support workflows and reduce friction for agents Contribute to experiments with new features or AI capabilities Support expansion of paid services and early access programs Conduct Zendesk audits and cleanup projects Build repeatable systems and documentation for core workflows Partner with leaders to determine meaningful performance metrics What Success Looks Like Within 90 days: You understand our support tools, workflows, and internal systems You’re confidently handling Concierge requests and small system updates Within 6 Months You’re independently running audits, improving workflows, and updating documentation You’ve built or improved automations that reduce manual work You’re partnering across TSO, Engineering, and Support teams to deliver improvements Within 12 Months You’re owning system configurations, solving operational gaps, and contributing to strategic automation initiatives You’re a trusted point of contact for system questions, tool performance, and process improvements You’ve contributed to a measurable improvement in efficiency, scalability, or reliability Impact & Success Measures Improved operational reliability across support tools Reduced manual work through automation and AI-driven workflows Clear, accessible documentation of systems and processes Consistent, high-quality support delivered via the Concierge Program Strong cross-team relationships and collaborative execution Successful execution of audits, system updates, and workflow improvements How To Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Hi there! We’re looking for an Engineering Manager to lead a new Release Engineering team dedicated to improving how engineers ship, test, and secure software at scale. This team builds and evolves the systems that power our delivery pipelines, testing frameworks, supply chain safeguards, and the shared tooling engineers rely on every day. If you love solving developer experience challenges, guiding teams through technical modernization, and shaping foundational engineering infrastructure, this might be a great fit. You’ll manage a team focused on creating a reliable, secure, and scalable delivery ecosystem. That includes modernizing CI/CD, evolving testing platforms, introducing guardrails and automation, improving release observability, and strengthening software supply chain security. Your leadership will ensure we continue to ship high-quality software rapidly while reducing operational risk. You’ll partner closely with engineering teams across the org to evolve shared systems, reduce bespoke infrastructure, and grow distributed ownership for release and test workflows. About You You’ve led platform or infrastructure teams before: You have experience managing engineers working on CI/CD, build systems, testing frameworks, developer tooling, or platform infrastructure. You know what good delivery and reliability practices look like and can help your team execute against them. You understand the needs of product engineers: You think about engineers as customers and build systems that scale with simplicity. You’re skilled at gathering feedback, understanding workflows, and identifying where tooling will have the biggest impact. You bring technical depth in delivery and reliability: You’ve worked with modern CI/CD architectures, artifact management, automated testing systems, and supply chain security tooling. You can guide engineers through tradeoffs and provide clarity in ambiguous infrastructure problems. You create alignment across teams: You enjoy collaborating with engineering leaders, surfacing insights, and ensuring shared platform needs are prioritized effectively. You’re comfortable balancing long-term investment with near-term improvements. You communicate with clarity: Whether discussing tradeoffs, writing proposals, or presenting roadmap decisions, you explain complex systems in simple terms. You build trust through transparency and follow-through. You care about engineering culture: You lead with empathy, create an inclusive environment, provide actionable feedback, and help engineers grow. People on your team feel supported and energized. Additional Experience That Would Be Helpful Experience evolving or modernizing legacy delivery or testing systems Familiarity with supply chain security practices (artifact signing, SBOMs, provenance) Experience improving test reliability or decoupling monolithic testing frameworks Background building internal platforms or frameworks that serve multiple product teams Things You’ll Do Lead a high-performing Release Engineering team: Recruit, mentor, and support engineers while creating a healthy, collaborative, impactful team environment. Improve software delivery reliability and consistency: Evolve CI/CD systems to be faster, more secure, more observable, and easier for engineers to extend and operate. Modernize testing and validation platforms: Partner with teams across engineering to decouple tightly coupled testing systems, improve reliability, and enable distributed contribution. Strengthen supply chain security: Integrate automated safeguards like artifact signing, policy enforcement, and provenance tracking into the delivery lifecycle. Retire bespoke infrastructure: Identify custom-built systems that can be replaced with maintainable, standardized tooling or frameworks. Define strategy and roadmap: Work with engineering leaders to create a clear multi-quarter plan for how the delivery ecosystem evolves. Drive cross-org adoption: You’ll guide engineers and teams through changes in workflows, tooling, and standards, ensuring adoption through clarity, documentation, and empathy. Build visibility into delivery performance: Partner with engineering and data teams to develop actionable metrics around release velocity, reliability, and security. Application Deadline The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Hi there! Zapier's Integration Quality team maintains and improves the most important, revenue-generating integrations at Zapier. We ship directly to customers with lots of autonomy—proactively improving features and reliability, handling API changes, and preventing issues before they happen. We're expanding by building a new team in India, and we're looking for an Engineering Manager to lead this effort. You'll hire and develop a team of backend engineers focused on our Top 250 integrations, driving quality initiatives and running playbooks across the portfolio. This is a leadership-focused role where you'll balance technical guidance with team development, cross-functional collaboration, and strategic planning. If you're energized by managing integrations at scale, love working with diverse APIs, and are ready to own a distributed team's success, this is the role for you. As a Manager On The Integration Quality Team, You'll Build and develop a high-performing team focused on improving quality and reliability across our integration portfolio—hiring, coaching, and growing engineers from the ground up Own product and technical decisions for your team's work—knowing when to act decisively versus when to seek alignment on larger, harder-to-reverse decisions Champion reliability and security—preventing regressions, improving observability, and establishing quality standards that protect customers Translate customer experience data and metrics into priorities—anticipating risks, adopting new API features, and addressing issues before they escalate Drive asynchronous alignment across distributed teams—proactively building processes that keep Integration Quality, Enterprise, Developer Platform, and foundational teams in sync across time zones Partner with cross-functional stakeholders to shape vision and strategy, building relationships that lead to successful outcomes at the Zone and department level Lead your team through one-on-ones, code reviews, and coaching—providing actionable feedback, celebrating success, and managing performance effectively Plan for team growth—identifying where additional headcount is needed and making hiring decisions that strengthen the team 🚀 High Visibility, High Impact This is a critical role at the heart of Zapier's product. In this position, you'll: Work on systems that power hundreds of millions of workflows Shape the reliability and security posture of Zapier's most important integrations Collaborate across Zapier to improve integration quality and developer experience Help position Zapier as the world's leading AI orchestration platform 🔍 About You You have experience with the Zapier Developer Platform. You understand how our platform works and can hit the ground running—or you can demonstrate exceptional ability to rapidly pull on available documentation, past decisions, and institutional knowledge to level up quickly. You're a decisive leader. You're comfortable making product decisions autonomously and have strong judgment about which decisions require broader input. You empower your team to make decisions within their domain while providing guardrails for bigger calls. You excel at asynchronous communication. You don't rely solely on existing systems—you proactively design and refine processes that keep distributed teams aligned across time zones. You're forward-thinking about communication challenges and have strong ideas about keeping everyone on the same page. You're a proven people leader. You've hired, trained, and developed engineers. You build diverse, inclusive teams. You provide actionable feedback, manage performance effectively, and help high-potential team members grow. You prioritize reliability and security. You understand the importance of preventing regressions, have experience with observability and incident response, and build team practices that protect customers. You're a strong cross-functional collaborator. You navigate friction when needed, rally stakeholders around shared goals, and build relationships with Product partners and leadership that lead to successful outcomes. You crave variety. Every API is different and constantly evolving. You're energized by new puzzles and can adjust tools and processes as challenges change. You know what great code looks like. You contribute to design discussions, review code, establish quality standards, and dig into technical decisions to help your team make better tradeoffs. Nice-To-Haves 5+ years of management experience leading engineering teams, including hiring and performance management Experience building distributed teams across multiple time zones Experience working across a wide variety of APIs, especially enterprise platforms like Microsoft Office 365, Google Workspace, or Meta/WhatsApp Strong TypeScript and Node.js proficiency in production environments Experience leading experiments to improve team processes and using AI and automation to drive innovation Application Deadline The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.