About the job: As a customer support lead at Z NATURALS, you will play a crucial role in ensuring our customers have a seamless and positive experience with our products and services. Your English proficiency, both written and spoken, will be essential in effectively communicating with our diverse customer base. Key Responsibilities: 1. Provide exceptional customer service via instant messenger, email, and social media, addressing inquiries, concerns, and feedback in a timely and professional manner. 2. Utilize your knowledge of American English + ChatGPT to effectively communicate with customers and colleagues. 3. Demonstrate proficiency in MS Office/Google Docs/Excel to accurately maintain customer records and documentation. 4. Utilize social media marketing skills to engage with customers and promote our products on various platforms. 5. Collaborate with the sales and marketing teams to provide product information and support promotional activities. 6. Identify and escalate any customer issues or trends to management to ensure prompt resolution and customer satisfaction. 7. Continuously strive to improve customer support processes and procedures to enhance the overall customer experience. If you are passionate about delivering exceptional customer service, have strong communication skills, and are proficient in English, we invite you to join our killer team at Z NATURALS. Apply now and be a part of our rapidly growing venture studio. Note: 1. Flexible work timings. 2. Competitive pay. 3. Regular performance reviews and pay increases. Who can apply: Only those candidates can apply who: have minimum 1 years of experience can work from 11:00 am - 7:00 pm Indian Standard Time (as the company is based outside of India & their local work timings are 5:30 am - 1:30 pm Greenwich Mean Time) Salary: ₹ 4,00,000 - 6,50,000 /year Experience: 1 year(s) Deadline: 2025-07-02 23:59:59 Skills required: Social Media Marketing, MS-Office, Typing, English Proficiency (Spoken), English Proficiency (Written), American English, Effective Communication and Administrative Support Other Requirements: 1. Fast typist: Attach a screenshot of your monkeytype.com WPM fora higher likelihood of us seeing your application. 2. Experience with social media management (the role involves both e-mail and social media management). 3. Experienced in using AI/ChatGPT to take shortcuts and save time. Experienced at making AI sound realistic/human. We don't want robotic responses. About Company: Z Brands is an e-commerce company that leverages the latest tech in data analytics and AI to rapidly build category-winning brands.