YSA Infosolutions Pvt Ltd

Role Overview: You will be a Customer Service Representative and Sr Customer Care Representative at an International BPO in Kanpur. Your main responsibilities will include managing outbound calls to sell products, ensuring customer satisfaction, and enhancing the overall customer experience. Your daily tasks will involve closing leads, processing orders, and maintaining customer records. Key Responsibilities: - Manage outbound calls to sell products - Ensure customer satisfaction and enhance the overall customer experience - Close leads and process orders efficiently - Maintain accurate customer records Qualifications Required: - Excellent skills in Sales, Customer Service, and Customer Support - Proven experience in ensuring Customer Satisfaction and improving Customer Experience - Strong communication and interpersonal skills - Ability to handle difficult situations and resolve complaints efficiently - Proficiency in using customer service software and tools - Ability to work collaboratively in a team environment - Bachelor's degree in any discipline or relevant work experience,