We are looking for a Tele Caller & Customer Care Executive to handle Cash on Delivery (COD) order confirmations and provide customer support for our Shopify store. The ideal candidate should have excellent communication skills, a polite and professional phone manner, and the ability to resolve customer queries efficiently. Key Responsibilities: Order Confirmation Calls: Call customers to confirm Cash on Delivery (COD) orders placed on Shopify Verify order details (product, quantity, shipping address) before processing Handle order modifications or cancellations as needed Customer Support: Respond to customer inquiries via phone, email, or chat regarding orders, shipping, returns, and refunds Assist customers with tracking orders and resolving delivery-related issues Escalate complex issues to the relevant team when necessary Data Management: Maintain accurate records of customer interactions and order updates in Shopify Follow up with customers post-delivery for feedback or issue resolution Sales & Retention Support: Upsell/cross-sell products when appropriate Help reduce order cancellations by ensuring clear communication Requirements: Excellent verbal and written communication skills (English + [Local Language if required]) Basic knowledge of Shopify or e-commerce processes (training will be provided) Friendly, patient, and customer-focused attitude Ability to handle objections and resolve complaints professionally Comfortable working in shifts if required Prior experience in telecalling, customer service, or e-commerce is a plus Job Types: Full-time, Permanent, Internship Contract length: 12 months Pay: ₹10,000.00 - ₹16,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Overtime pay Performance bonus Education: Bachelor's (Required) Experience: Telemarketing: 1 year (Required) Language: English (Required) Location: Bhiwandi, Maharashtra (Required) Work Location: In person

Here’s a professional Telecalling Job Role Description you can use for job listings, internal HR use, or training purposes: Telecaller – Job Role Position Summary: A Telecaller is responsible for making outbound calls to potential or existing customers to inform them about products, services, or offers, resolve queries, and generate leads or sales. They serve as the voice of the company and play a key role in customer relationship management. Key Responsibilities: Make outbound calls to customers and prospects from the provided database Inform and educate customers about products/services/offers Handle inbound queries and provide appropriate solutions Record customer details, feedback, and outcomes of conversations Follow up on leads and maintain customer engagement Meet daily/weekly/monthly targets for calls and conversions Build and maintain customer relationships Skills & Qualifications: Minimum 10th/12th pass or equivalent Good verbal communication skills in local language, Hindi, and/or English Basic computer knowledge (MS Excel, CRM tools preferred) Polite, confident, and persuasive speaking ability Prior telecalling or customer service experience is a plus Would you like this tailored for a sales process, a customer support role, or a telecalling script sample? Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹14,000.00 per month Schedule: Morning shift Work Location: Remote

Here’s a professional Telecalling Job Role Description you can use for job listings, internal HR use, or training purposes: Telecaller – Job Role Position Summary: A Telecaller is responsible for making outbound calls to potential or existing customers to inform them about products, services, or offers, resolve queries, and generate leads or sales. They serve as the voice of the company and play a key role in customer relationship management. Key Responsibilities: Make outbound calls to customers and prospects from the provided database Inform and educate customers about products/services/offers Handle inbound queries and provide appropriate solutions Record customer details, feedback, and outcomes of conversations Follow up on leads and maintain customer engagement Meet daily/weekly/monthly targets for calls and conversions Build and maintain customer relationships Skills & Qualifications: Minimum 10th/12th pass or equivalent Good verbal communication skills in local language, Hindi, and/or English Basic computer knowledge (MS Excel, CRM tools preferred) Polite, confident, and persuasive speaking ability Prior telecalling or customer service experience is a plus Would you like this tailored for a sales process, a customer support role, or a telecalling script sample? Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹14,000.00 per month Schedule: Morning shift Work Location: Remote