XPEL, Inc. (NASDAQ: XPEL), a leading supplier of automotive paint protection films, window films, ceramic coatings, and commercial/residential flat glass film, is currently seeking a Software Support Technician for its Pune, India office. Summary IT Service Desk Technician to assist our customers and internal employees to provide Level 1 technical support, on hardware (computers, tablets, printers, plotters, etc.) and software (windows 10/11, DAP [Design Access Program], Office 365), managing the Access Control system and managing licenses for other applications, create IT knowledge articles for end-users and re-imaging computers. Core Duties Answering calls from customers and internal employees: Assisting with the installation, operation, and troubleshooting of cutting plotters Provide end user training on basic use and functionality of plotter, XPEL DAP software and other common applications. Document and train on troubleshooting steps to resolve common errors. Works with the DAP team to conduct software testing prior to customer updates. Provide troubleshooting support via direct person-to-person support, chat room communication, and training sessions. Provide Tier 1 Tech Support to: Hardware (Laptops, Tablets, Printers, Plotters and Cell phones) and Software (MS Office, XPEL DAP Software, MS Edge and others). Create and Delete new Active Directory Accounts Create, and Delete New O365 Accounts Manage permissions in Active Directory Manage Software Licenses. Manage IT Procurement for Laptops, Dock Stations, keyboards, mouse, printers and Software. Manage Access Control System: Add and Remove Badges and provide door access. Maintain clear communication with customers and team members to ensure all issues are thoroughly resolved with a focus on customer satisfaction. Consistently follow documented processes and procedures. Create thorough resolution documentation based on XPEL procedures. Participate in pre-release testing for new products when appropriate. Provide feedback to other departments to continue to improve our products and services. Perform other duties as assigned. Job Requirements: Education : Associate degree in Computer Science or business-related field. Experience : Minimum of 4 years in Helpdesk Support Tier 1 Hardware and Software Minimum of 2 years in O365. Minimum of 3 years in Windows 10/11 Maintenance support to Plotters is a plus. Minimum Knowledge and Skills : Strong communication skills Must be Solution Oriented, organized, self-motivated, work well independently and on a team. Must have good written and verbal communication skills. Must have good critical thinking and problem-solving skills. Benefits: Competitive salary and comprehensive benefits package. Opportunity to lead and contribute to innovative projects in the automotive technology sector. Access to cutting-edge technologies and professional development opportunities. Collaborative and inclusive company culture that values creativity and innovation. Languages Required : English Travel requirements : 10% of the time. XPEL, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
Are you a natural networker with a passion for sales Do you have experience in the automotive industry and are ready for a dynamic role where you can truly make an impact Then we have the perfect job for you! We are currently seeking a Territory Manager to increase our sales and market share in all segments. This person will be responsible for overall sales of XPEL products in the assigned territory of Tamil Nadu (Chennai/Coimbatore). The automotive market encompasses the automobile aftermarket, including window tint installers, body shops, franchises, and independent professional installers, as well as new car dealerships. The building and construction market includes architects, engineers, window tint companies, and other energy efficiency and related industries. As a Territory Manager, you will drive growth within your region with 100% focus on being in the field with current and potential customers. Building strong, long-term relationships with clients, delivering excellent service, and identifying new commercial opportunities will be key aspects of your role. You will analyze customer product usage, introduce new products, and maximize revenue while acting as the primary contact for customers via various communication channels. Additionally, you will work closely with the Sales Support and Operations teams to ensure smooth onboarding and integration, staying abreast of market trends and turning opportunities into action. To excel in this role, we expect you to have a minimum of 3 years of proven sales experience in automotive products or services sold to automotive dealerships. You should be entrepreneurial, proactive, and well-organized with strong communication, negotiation, and sales skills. Fluency in English and Tamil is required (Malayalam is a plus), along with a willingness to travel 100% within your territory (valid driver's license required). Proficiency in MS Office (Word, Excel, Outlook) is essential, and you must be residing in Chennai or Coimbatore, Tamil Nadu. Joining our team will offer you an independent role, plenty of opportunities to succeed and grow, and the chance to work with a supportive team of professionals in a rapidly expanding market. If you are ready to turn your network into your greatest strength and grow with us, apply now and shift your career into high gear! XPEL is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. Apply today and be part of our exciting journey!,