Xindus Trade Networks

About the job: 1. Customer Acquisition a. Lead management and acquisition calls. b. Contribute to customer activation campaigns and achieve outreach targets. 2. Key Account Management a. Assist senior managers in nurturing and retaining key client relationships. b. Support upselling and cross-selling strategies to drive business growth. 3. Customer Success a. Manage customer revenue and retention targets. b. Identify cross-sell and upsell opportunities within a portfolio of customers. 4. Customer Acquisition a. Lead management and acquisition calls. b. Contribute to customer activation campaigns and achieve outreach targets. 5. Key Account Management a. Assist senior managers in nurturing and retaining key client relationships. b. Support upselling and cross-selling strategies to drive business growth. 6. Customer Success a. Manage customer revenue and retention targets. b. Identify cross-sell and upsell opportunities within a portfolio of customers. 7. Customer Support a. Handle queries and manage tickets effectively. b. Meet KPIs on ticket resolution time, NPS scores, and customer satisfaction. Who can apply: Only those candidates can apply who: Salary: ₹ 4,12,000 /year Experience: 0 year(s) Deadline: 2025-09-18 23:59:59 Other perks: Informal dress code, Free snacks & beverages, Health Insurance Skills required: MS-PowerPoint, Client Interaction, MS-Excel, Client Relationship Management (CRM), Client Relationship, Artificial intelligence, Effective Communication, Customer Support, Customer Acquisition and Key Account Management Other Requirements: Education: Bachelor’s degree in Business, Marketing, Commerce, Management, or related fields. MBA is preferred. Skills: 1. Strong communication and interpersonal skills. 2. Analytical mindset with problem-solving abilities. 3. Ability to multitask and thrive in a fast-paced environment. 4. Proficiency in MS Office (Excel, PowerPoint); familiarity with CRM tools is a plus. 5. Enthusiastic and eager to grow in multiple roles. About Company: India is currently undergoing a remarkable transformation, & Xindus is at the vanguard of this exciting journey. We are riding the wave of India's rapid economic growth, fuelled by a youthful population, a government dedicated to economic development, and a shifting global landscape that favours Make in India and Sell to the World. Xindus makes global trade work for pioneering SMEs. Our technology levels the playing field and allows small and medium-sized businesses to win in international markets. We're providing a platform (Xindus OS) that integrates logistics, compliance, assurance, and many more services under cross-border trade for all SMEs. We secured a substantial seed round of ~7 million USD earlier this year, fueling our rapid expansion. Series A is just around the corner. With over 200 SMEs already on board since our launch in February and a noteworthy ~70% retention rate, we've swiftly reached a USD 4 million ARR milestone, and we have delivered 100K+ shipments to the US.